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New Era Roofing, LLC

Roofing
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El Dorado  Placer  Sacramento  San Joaquin  Solano  Yolo  Yuba Counties
Diamond Certified Company Report
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New Era Roofing, LLC
21 SURVEYS
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  • Rating
1 CONSECUTIVE YEAR
SINCE APRIL 2024
CERT 2778

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21

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 21 SURVEY RESPONSES

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  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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New Era Roofing, LLC
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Diamond Certified Video Reports on New Era Roofing, LLC

Diamond Certified Researched Articles on New Era Roofing, LLC

researched article

A recent project by New Era Roofing

New Era Roofing, LLC installs, repairs, and replaces roofs for residential and commercial clients in Sacramento, Solano, and San Joaquin Counties. The family-owned and operated company has the training and equipment to work on all types of roofing systems, from tile and wood shake to shingles and flat roofing membranes, and it’s also qualified to install seamless gutters, repair dry rot, and more.

Owner Rey Lopez says New Era Roofing’s customer-oriented business practices have been key factors in its success. “We try to form personal relationships with our clients by giving them information upfront and taking the time to answer their questions. The best part of this job is meeting their expectations and seeing their appreciation for the finished products.”

New Era Roofing prioritizes communication during every phase of the roofing process, which Mr. Lopez says is important for ensuring first-rate results. “We provide each client with a full consultation and go over their options so they can choose a plan that’s right for their home or business and their budget. By staying in contact with them throughout their project, we’re able to meet their needs and give them a great experience.”

“We want our clients to be satisfied with every part of our jobs, from the initial meeting to the final walkthrough. We understand they’re investing a lot of money into their homes, businesses and commercial properties, so we focus on taking care of those investments by doing the best possible work and making sure they’re comfortable during the entire process.”

Look for a roofing contractor that has eyes on your job.
A bird’s-eye view can tell you and your roofing contractor a lot about the condition of your roof. But if all a contractor does is zoom over your home with a drone before handing you a generic estimate, that bird’s-eye view will leave a lot unseen.

“A lot of companies are using computer programs to view their customers’ roofs or satellite imagery to measure roof sizes and pitch,” says Rey Lopez, owner of New Era Roofing, LLC in Sacramento. “That lets them measure a roof without having to get up there, but it’s still important to do an in-person inspection to check for issues like dry rot and see how many layers are underneath the roofing material. You can only get that type of information by doing an in-person inspection.”

In fact, many reroofs and new roof installations require more than just a simple roof removal and shingle reinstallation. Dry rot and damage to the roof deck can require extensive repairs under the shingle layer, and if there’s more than a single layer of shingles, removal can be expensive and time-consuming, adding up to higher costs than might be visible on the surface.

Here’s how to make sure your contractor is giving you their best in-person estimate.


  • Before hiring, ask whether they perform an in-person estimate and verify what that means and what it includes.
  • During the estimate, be present (if possible) and see whether the estimator actually goes up on your roof.
  • Verify that the estimator looked for signs of dry rot and other problems that may be under your existing roof. While not all issues are possible to see without removing the current roof, quality roofers will know what warning signs can signal bigger problems.
  • If you don’t know for sure, ask how many layers are on your roof and if the roofer will remove the old material before installing the new roof. Sometimes adding a new roof over an existing roof is possible, but it’s not usually the best practice.
  • Ask for an itemized estimate that includes roof removal, damage repairs, and the type and amount of roofing.

Maintaining customer satisfaction is critical for any successful business, but it’s even more important for roofing contractors that have earned Diamond Certified. For New Era Roofing, LLC, the best way to keep clients happy is to take a personalized approach to their projects, regardless of the size. “We’re not a high-pressure company—we’re here to satisfy our clients’ requests and give them the best options for their homes and budgets,” says owner Rey Lopez. “By giving them lots of information upfront and taking the time to answer their questions, we can make sure they’re comfortable throughout the entire process.”

New Era Roofing has been installing, repairing, and replacing roofs for residential and commercial clients in Sacramento, Solano, and San Joaquin Counties since 2012. The family-owned and operated company has the training and equipment to work on all types of roofing systems, from wood shake and shingle to flat roofing membranes, and it’s also qualified to repair dry rot, install seamless gutters, and more.

Unlike roofing contractors that eschew a personalized touch in favor of using drones and other high-end equipment, New Era Roofing still conducts its inspections the old-fashioned way. “We prefer to come out and meet the homeowners in person, and we also like to actually get on the roof to check for dry rot and see how many layers are underneath the roofing material,” explains Mr. Lopez. “It’s easier to use a drone to look at the general condition of the roof, but you can only get this type of detailed information by doing an in-person inspection.”

Ultimately, Mr. Lopez sees New Era Roofing’s company-wide dedication to customer satisfaction as its most important attribute. “From the first phone call to the final cleanup, we want every client to feel like they got their money’s worth,” he affirms. “They’re investing in their homes, so it’s our job to take care of those investments by using superior materials and providing quality assurance every step of the way. We truly care about our clients and our local reputation, and that gives us an edge.”

Diamond Certified Researched Capabilities on New Era Roofing, LLC

Service Area

Sacramento County
Solano County
San Joaquin County
Serving Sacramento, Solano and San Joaquin Counties

Main Services

Roofing
  • Cedar Shake
  • Metal Shingles
  • Residential Roofing
  • Roof Coatings
  • Roof Inspection
  • Roof Leak Repair
  • Roof Moss Removal
  • Roof Repair
  • Roof Replacement
  • Roofing Installation
  • Steel Roofing

Additional Services

Roof Installation, Repair & Replacement
Dry Rot Repair
Seamless Gutter Installation
Flat Roof Membranes Such as TPO, PVC, EPDM & BUR Membrane

Company Info

Hours
Mon
08:00 am - 05:00 pm
Tue
08:00 am - 05:00 pm
Wed
08:00 am - 05:00 pm
Thu
08:00 am - 05:00 pm
Fri
08:00 am - 05:00 pm
Sat
09:00 am - 01:00 pm
Sun
Closed
Closed
Mon – Fri: 8am – 5pm
Sat: 9am – 1pm
Website
Contact
New Era Roofing, LLC

Capabilities Table

Company Name
New Era Roofing, LLC
Phone Number
DCID Number
DCID9164022504
Managers
Reynaldo Lopez, Owner
Years in Industry
28 (Manager)
# of Employees
5
License
976105
Insurance
Liability Insurance,
Workers' Compensation
Founded
2012
Customer Type
Residential, Commercial
Warranties & Guarantees
5-Year Warranty on Workmanship, Manufacturers’ Warranties on Products
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

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Brands

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FAQs

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New Era Roofing, LLC Ratings and Survey Responses

diamondcertified logo
New Era Roofing, LLC
21 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
1 CONSECUTIVE YEARS
SINCE APRIL 2024
CERT 2778

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 21 Verified Customers

Jason T.

I would tell them that they did a good job, were on time and finished when they were supposed to.

When contractors show up and finish when they say they will, it's huge.

Verified Customer of New Era Roofing, LLC, 1 of 21

10 Quality
Yes Loyalty
Phil S.

Very happy with it, and if anyone asked me, I would definitely recommend them.

They were on time. They were able to do everything very efficiently and kept within the estimate.

Verified Customer of New Era Roofing, LLC, 2 of 21

10 Quality
Yes Loyalty
April B.

They were awesome. I would definitely recommend them.

They were on time, professional and cleaned up after themselves. They were amazing.

Verified Customer of New Era Roofing, LLC, 3 of 21

10 Quality
Yes Loyalty
Bart V.

They were responsive and knew what they were doing.

They worked on a rental property, so we weren't there during the work, but got to see final product and it was great.

Verified Customer of New Era Roofing, LLC, 4 of 21

10 Quality
Yes Loyalty
Phil C.

They did a great job and are a great company.

They were on time, worked hard, were polite, left the place clean at the end of each day and cleaned up really well when they were finished.

Verified Customer of New Era Roofing, LLC, 5 of 21

10 Quality
Yes Loyalty
Billy S.

They are trustworthy and reliable.

They are trustworthy and reliable.

Verified Customer of New Era Roofing, LLC, 6 of 21

10 Quality
Yes Loyalty
Cherilyn B.

I've told a few friends already.

They were fast, friendly, professional and the prices were reasonable.

Verified Customer of New Era Roofing, LLC, 7 of 21

10 Quality
Yes Loyalty
Ralph C.

They are really good guys.

They got it done quickly.

Verified Customer of New Era Roofing, LLC, 8 of 21

10 Quality
Yes Loyalty
Amber A.

I would recommend them.

They were good.

Verified Customer of New Era Roofing, LLC, 9 of 21

10 Quality
Yes Loyalty
David P.

I would recommend them.

Any issues that arose, they took care of no problem.

Verified Customer of New Era Roofing, LLC, 10 of 21

10 Quality
Yes Loyalty
Donald P.

They did a great job.

On time and got it done fast

Verified Customer of New Era Roofing, LLC, 11 of 21

10 Quality
Yes Loyalty
Scott S.

Reliable, we needed them in an emergency and they did a good job.

They came out during a storm and did an emergency repair to our roof.

Verified Customer of New Era Roofing, LLC, 12 of 21

9 Quality
Yes Loyalty
Rob L.

I referred another customer to him.

He was very responsive, and any problems or anything I needed, he would take care of it.

Verified Customer of New Era Roofing, LLC, 13 of 21

9 Quality
Yes Loyalty
Grayson T.

I would recommend them.

They are very responsible on the job. They are not perfect, but will be there until job is done.

Verified Customer of New Era Roofing, LLC, 14 of 21

9 Quality
Yes Loyalty
Mike D.

I would recommend them.

They were good and had no issues.

Verified Customer of New Era Roofing, LLC, 15 of 21

9 Quality
Yes Loyalty
Mariel R.

They are responsive.

Willing to work with you regarding your project

Verified Customer of New Era Roofing, LLC, 16 of 21

9 Quality
Yes Loyalty
Jess B.

They were prompt but we won't know until the first good rain, the proof is in the pie.

Attentive and prompt

Verified Customer of New Era Roofing, LLC, 17 of 21

8 Quality
Yes Loyalty
Brenda A.

I haven't worked with them that much, but they are good.

They do good work and are responsive.

Verified Customer of New Era Roofing, LLC, 18 of 21

8 Quality
Yes Loyalty
Paul E.

I have referred someone to them to get a quote.

It went pretty well, but I had a few issues.

Verified Customer of New Era Roofing, LLC, 19 of 21

8 Quality
Yes Loyalty
Daryl A.

I told a neighbor about him and recommend him.

The work is certainly adequate. It is a rental property and I have had no problems or complaints from the tenants.

Verified Customer of New Era Roofing, LLC, 20 of 21

8 Quality
Yes Loyalty
Brenda R.

I would recommend them.

Responsive and pretty decent pricing

Verified Customer of New Era Roofing, LLC, 21 of 21

8 Quality
Yes Loyalty
READ ALL 21 SURVEY RESPONSES