New Era Roofing, LLC installs, repairs, and replaces roofs for residential and commercial clients in Sacramento, Solano, and San Joaquin Counties. The family-owned and operated company has the training and equipment to work on all types of roofing systems, from tile and wood shake to shingles and flat roofing membranes, and it’s also qualified to install seamless gutters, repair dry rot, and more.
Owner Rey Lopez says New Era Roofing’s customer-oriented business practices have been key factors in its success. “We try to form personal relationships with our clients by giving them information upfront and taking the time to answer their questions. The best part of this job is meeting their expectations and seeing their appreciation for the finished products.”
New Era Roofing prioritizes communication during every phase of the roofing process, which Mr. Lopez says is important for ensuring first-rate results. “We provide each client with a full consultation and go over their options so they can choose a plan that’s right for their home or business and their budget. By staying in contact with them throughout their project, we’re able to meet their needs and give them a great experience.”
“We want our clients to be satisfied with every part of our jobs, from the initial meeting to the final walkthrough. We understand they’re investing a lot of money into their homes, businesses and commercial properties, so we focus on taking care of those investments by doing the best possible work and making sure they’re comfortable during the entire process.”
Look for a roofing contractor that has eyes on your job.
A bird’s-eye view can tell you and your roofing contractor a lot about the condition of your roof. But if all a contractor does is zoom over your home with a drone before handing you a generic estimate, that bird’s-eye view will leave a lot unseen.
“A lot of companies are using computer programs to view their customers’ roofs or satellite imagery to measure roof sizes and pitch,” says Rey Lopez, owner of New Era Roofing, LLC in Sacramento. “That lets them measure a roof without having to get up there, but it’s still important to do an in-person inspection to check for issues like dry rot and see how many layers are underneath the roofing material. You can only get that type of information by doing an in-person inspection.”
In fact, many reroofs and new roof installations require more than just a simple roof removal and shingle reinstallation. Dry rot and damage to the roof deck can require extensive repairs under the shingle layer, and if there’s more than a single layer of shingles, removal can be expensive and time-consuming, adding up to higher costs than might be visible on the surface.
Here’s how to make sure your contractor is giving you their best in-person estimate.
- Before hiring, ask whether they perform an in-person estimate and verify what that means and what it includes.
- During the estimate, be present (if possible) and see whether the estimator actually goes up on your roof.
- Verify that the estimator looked for signs of dry rot and other problems that may be under your existing roof. While not all issues are possible to see without removing the current roof, quality roofers will know what warning signs can signal bigger problems.
- If you don’t know for sure, ask how many layers are on your roof and if the roofer will remove the old material before installing the new roof. Sometimes adding a new roof over an existing roof is possible, but it’s not usually the best practice.
- Ask for an itemized estimate that includes roof removal, damage repairs, and the type and amount of roofing.
Maintaining customer satisfaction is critical for any successful business, but it’s even more important for roofing contractors that have earned Diamond Certified. For New Era Roofing, LLC, the best way to keep clients happy is to take a personalized approach to their projects, regardless of the size. “We’re not a high-pressure company—we’re here to satisfy our clients’ requests and give them the best options for their homes and budgets,” says owner Rey Lopez. “By giving them lots of information upfront and taking the time to answer their questions, we can make sure they’re comfortable throughout the entire process.”
New Era Roofing has been installing, repairing, and replacing roofs for residential and commercial clients in Sacramento, Solano, and San Joaquin Counties since 2012. The family-owned and operated company has the training and equipment to work on all types of roofing systems, from wood shake and shingle to flat roofing membranes, and it’s also qualified to repair dry rot, install seamless gutters, and more.
Unlike roofing contractors that eschew a personalized touch in favor of using drones and other high-end equipment, New Era Roofing still conducts its inspections the old-fashioned way. “We prefer to come out and meet the homeowners in person, and we also like to actually get on the roof to check for dry rot and see how many layers are underneath the roofing material,” explains Mr. Lopez. “It’s easier to use a drone to look at the general condition of the roof, but you can only get this type of detailed information by doing an in-person inspection.”
Ultimately, Mr. Lopez sees New Era Roofing’s company-wide dedication to customer satisfaction as its most important attribute. “From the first phone call to the final cleanup, we want every client to feel like they got their money’s worth,” he affirms. “They’re investing in their homes, so it’s our job to take care of those investments by using superior materials and providing quality assurance every step of the way. We truly care about our clients and our local reputation, and that gives us an edge.”