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Murison's Flooring America

Flooring Showroom
|
Santa Clara County
Diamond Certified Company Report
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Murison's Flooring America
340 SURVEYS
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  • Rating
23 CONSECUTIVE YEARS
SINCE JULY 2002
CERT 128

Diamond Certified Ratings Dashboard

340

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 340 SURVEY RESPONSES

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  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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Murison's Flooring America
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Diamond Certified Researched Articles on Murison's Flooring America

researched article

Murison’s FlooringAMERICA carries a wide variety of products at its San Jose showroom.

Murison’s FlooringAmerica provides a unique showroom experience and web presence that includes a mix of the latest styles and products available (including hardwood, vinyl planks, carpet, tile and window coverings) for residential and commercial clients throughout Santa Clara County. The locally-owned company is part of a national flooring co-op, which gives its customers many advantages in terms of products and prices.

Owners Ed and Diane Lacina purchased Murison’s more than 40 years ago, but the company has been in the home decor and flooring business since 1951. The Lacinas say their partnership with Flooring America has allowed them to provide their customers with both the buying power of more than 500 stores and the personalized service of a locally-owned business.

Murison’s Ultimate Confidence Guarantee provides the assurance that every decision is the right decision. The company offers warranties on installation as well as product satisfaction to ensure every customer receives the best home improvement experience possible for the lifetime of their purchase.

“We're committed to providing each of our customers with a truly unique level of personalized service and expertise. Our employees understand our clients' needs and work hard to make their flooring experiences as pleasant as possible. Our process begins in the showroom, where we'll recommend projects, discuss pricing and make all the necessary plans for work to begin. Our ultimate goal is to help our customers find the perfect floors to fit their lifestyles.”

When choosing a flooring product for your home, determine your expectations before making a final decision.
There are numerous flooring products to choose from, each with its own unique style and performance attributes, so finding the right product for your particular situation is entirely dependent on managing your expectations. Are you going to be living in your home for a long time or are you trying to fix it up for resale? Do you have a large family that includes children and pets? Does your floor regularly get a lot of traffic? Determine the functional needs of your floor first, and then select the style and look that appeals most to you. “Once you know what you need in terms of performance, you can choose from a huge selection of colors and styles,” says Ed Lacina, owner of Murison’s FlooringAMERICA in San Jose.

If you want to install carpet in your home, the most important factor to consider is traffic flow. “If your house doesn’t experience a lot of foot traffic, you don’t need a high performance, stain-proof carpet, but if you have a lot of kids or pets, that type of carpet can be very beneficial,” says Mr. Lacina. “The Downs Decade carpet line is a great example of this type of product—in addition to being highly reliable, it comes with a 10-year, no-stain warranty.”

When it comes to hardwood floors, Mr. Lacina is an advocate of a relatively new addition to the market: prefinished floors. “They’re stained and finished in a controlled environment, much like a car finish that’s applied at the factory instead of at a local body shop,” he explains. “Also, the click technology used to hold prefinished floorboards in place is superior to the staples used in traditional hardwood floors. Instead of having a staple every six to eight inches, there’s a consistent locking system that holds the floor in place.”

Mr. Lacina says it’s important for consumers to find out where their flooring products are manufactured before choosing to purchase them. “Recently, there’s been an influx of low-quality products coming from China. These products look great and work well in the short term, but they aren’t really made to last a long time. In general, I recommend purchasing flooring products made in the United States or Canada.”

Few flooring companies earn the prestigious Diamond Certified award, which means they've been independently rated Highest in Quality. Even fewer can also claim more than 60 years of industry experience, but that's exactly the case for Murison's FlooringAmerica. "We've been providing high-quality flooring and window covering products since 1951," says owner Ed Lacina. "That type of longevity is rare in this industry, and I credit our excellent service and the integrity of our employees."

Murison's FlooringAMERICA provides and installs a wide range of flooring products for residential clients throughout Santa Clara County, from carpets and area rugs to vinyl, hardwood, tile and laminate floors. The locally-owned company is part of national flooring retail group FlooringAmerica, and its San Jose showroom carries numerous products from top brands such as Armstrong, Karastan, Downs and Bedford Mills. It also offers interior design services and sells shutters, window treatments and upholstery.

Unlike less experienced flooring companies that lack the in-depth product knowledge that's necessary to handle complicated flooring situations, Murison's FlooringAMERICA draws upon its decades of experience and the extensive training of its installers and salespeople to help every customer find the right product for their particular needs. "We've seen just about all there is to see in this business, so our customers know we'll be able to handle anything that comes up on the job," says Mr. Lacina. "We know which products are going to perform best in each situation, and we make sure every customer has all the proper information before they make a final decision."

To further differentiate itself from its competition, Murison's FlooringAMERICA maintains a strong presence within its community by lending financial support to local businesses, schools, sports teams and more. Mr. Lacina says this charitable approach is important for maintaining the company's reputation as a reliable local business that always acts with integrity. "It comes down to treating each customer like a friend. We want to be able to face our customers in public and know we've given them the best possible services and products for their money."

Diamond Certified Researched Capabilities on Murison's Flooring America

Service Area

serving area
Santa Clara County
Serving All of Santa Clara County, Including San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Palo Alto, Cupertino, Gilroy and Campbell

Main Services

Flooring Showroom
  • Bamboo Flooring
  • Carpet
  • Engineered Wood Flooring
  • Epoxy Flooring
  • Floor Tiles
  • Hardwood Flooring
  • Kitchen Flooring
  • Laminate Flooring
  • Travertine Tile
  • Vinyl Flooring
  • Waterproof Flooring

Additional Services

Certified Installers
Interior Design Service
Merchandised Showroom
Carpets & Area Rugs
Hardwood, Vinyl, Tile, Laminates
Window Treatments, Shutters & Upholstery

Company Info

Hours
Mon
10:00 am - 06:00 pm
Tue
10:00 am - 06:00 pm
Wed
10:00 am - 06:00 pm
Thu
10:00 am - 06:00 pm
Fri
10:00 am - 06:00 pm
Sat
10:00 am - 05:00 pm
Sun
11:00 am - 05:00 pm
Closed
Mon – Fri: 10am – 6pm
Sat: 10am – 5pm
Sun: 11am – 5pm
Website
Contact
Murison's Flooring America
5406 Thornwood Dr Suite 115, San Jose, CA 95123

Capabilities Table

Company Name
Murison's Flooring America
Phone Number
DCID Number
DCID4082670220
Managers
Ed Lacina, Owner and Manager
Years in Industry
50+ (Manager)
# of Employees
5
License
482690
Memberships
World Floor Covering Association (WFCA)
Insurance
Liability Insurance,
Workers' Compensation
Founded
1951
Customer Type
Commercial, Residential
Warranties & Guarantees
30-Day Price Guarantee on All Installations, Manufacturers' Warranties on Products
Payment Accepted
american express,
mastercard,
visa

Certifications & Awards

diamond certified logo

Brands

capabilities award
capabilities award
capabilities award
capabilities award
capabilities award

Key Factors

Murison's Flooring America Family Owned
Family Owned
Murison's Flooring America Walk-Ins Welcome
Walk-Ins Welcome
Murison's Flooring America Established in 1951
Established in 1951
Murison's Flooring America Free Quotes & Consultations
Free Quotes & Consultations
Murison's Flooring America Appointments Available
Appointments Available
Murison's Flooring America Live Phone Call Answers
Live Phone Call Answers
Murison's Flooring America Diamond Certified Expert Contributor
Diamond Certified Expert Contributor
Murison's Flooring America Parking On site
Parking On site
Murison's Flooring America Showroom
Showroom

Select Photos From Murison's Flooring America

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Picture of Murison's FlooringAMERICA - Murison's Flooring America
Picture of Murison's FlooringAMERICA - Murison's Flooring America

Diamond Certified Expert Contributor Advice & Tips

Ed Lacina is a 41-year veteran of the flooring industry and owner of Murison's FlooringAmerica, a Diamond Certified company since 2002. He can be reached at (408) 341-9953 or by email.

Ed Lacina is a 41-year veteran of the flooring industry and owner of Murison's FlooringAmerica, a Diamond Certified company since 2002. He can be reached at (408) 341-9953 or by email.

Ed Lacina: Flooring the Bay Area

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — After more than 40 years in the flooring industry, Ed Lacina is a foremost authority in matters underfoot. “I have an extensive background in flooring manufacturing and sales,” he affirms. “I studied industrial production in college, and after I graduated, I went to work for Armstrong Flooring, where I gained experience in manufacturing both carpet and hard surface flooring. In the early 1980s, I decided to move out of manufac...

Read Full Article - Ed Lacina: Flooring the Bay Area

Murison's Flooring America Website and External Feeds

FAQs

By Murison's Flooring America

What type of flooring should I buy?

Can you come to my home and give me an estimate?

Do you give estimates over the phone?

How long will it take to install my new floor?

Is there really such a thing as a stain-proof carpet?

Murison's Flooring America Ratings and Survey Responses

diamondcertified logo
Murison's Flooring America
340 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
23 CONSECUTIVE YEARS
SINCE JULY 2002
CERT 128

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 340 Verified Customers

Pete K.

They are wonderful to work with. Ed was terrific. He provided samples for us to bring to the house and see how they would look versus how they were in the showroom. He personally helped us through the process. We really enjoyed working with them all. We are actually working with them for another project.

Both my husband and I thought Ed was wonderful. He also employed great workers who did an amazing quality job. I couldn't have asked for more.

Verified Customer of Murison's Flooring America, 1 of 340

10 Quality
Yes Loyalty
Penny H.

I am absolutely thrilled with the help they gave me and I couldn't ask for a better service or price. Ed has been the best.

I didn't know what I wanted and Ed walked me through the process and found something just perfect for my needs and pricing.

Verified Customer of Murison's Flooring America, 2 of 340

10 Quality
Yes Loyalty
Kirk Z.

They showed up as scheduled, they were within budget, and they did an excellent job.

They were professional, discussed options with me and they provided great customer service.

Verified Customer of Murison's Flooring America, 3 of 340

10 Quality
Yes Loyalty
Dave W.

They had a large selection. They were very helpful and I was able to pick a type of flooring they had on their floor. The only problem was that I wanted to use the flooring in some other rooms, but they had stopped carrying that manufacturer, so I had to look elsewhere for it.

They were local and they had a large selection.

Verified Customer of Murison's Flooring America, 4 of 340

10 Quality
Yes Loyalty
Barbara H.

I think they do a very good job and they are very considerate. Ed is very thoughtful, pretty responsive, and he came by to double-check the work to make sure it was done right. His contractor was very good. He came on time and did what he was asked.

I went back there after 20 years because I liked the service and I feel they are honest.

Verified Customer of Murison's Flooring America, 5 of 340

10 Quality
Yes Loyalty
Julie M.

They were very informative and they took the time for me to pick out the pattern I wanted. I talked to several different people. When they were delivering the flooring, one of the salespeople came to the house to see if it was okay.

They took a lot of time with me. They didn't try to rush me through anything.

Verified Customer of Murison's Flooring America, 6 of 340

10 Quality
Yes Loyalty
Ian W.

They were highly competitive in their pricing and efficient. They did what they said they were going to do, and they also made a very good suggestion that I listened to. It turned out to be good advice.

I liked the speed with which they did the work.

Verified Customer of Murison's Flooring America, 7 of 340

10 Quality
Yes Loyalty
Steven B.

The personal attention and customer service were really good. They walked us through the choices and we found the education process to be very helpful and informative. It was a very pleasant experience.

To sum it all up, the customer service, attention to detail, the follow-up, and the quality of the installation. That was huge.

Verified Customer of Murison's Flooring America, 8 of 340

10 Quality
Yes Loyalty
Carin H.

All the people I dealt with are great and they took their time to explain things to me. They were very helpful and very responsive to my phone calls when I called. They called me right back.

When I walked in, I felt very welcome and they cared that I was there and they cared that they could help me. They are great people.

Verified Customer of Murison's Flooring America, 9 of 340

10 Quality
Yes Loyalty
Phil Y.

I think they know their industry very well. They know what they are doing, they have very competent installation workers, and overall the project turned out really good. We are satisfied.

They are one of the best flooring companies around right now.

Verified Customer of Murison's Flooring America, 10 of 340

10 Quality
Yes Loyalty
Penny H.

If you want quality, they have all kinds of things to choose from and you also get really get really good advice. I have received carpeting that has worn well and looks great.

It is very personal and they don't try to upsell.

Verified Customer of Murison's Flooring America, 11 of 340

10 Quality
Yes Loyalty
Kent C.

It was really good and super helpful and even though we kept switching things, it was a very nice experience. We never felt rushed and we were comfortable with our choices.

They have a lot of options and our salesperson was very, very helpful.

Verified Customer of Murison's Flooring America, 12 of 340

10 Quality
Yes Loyalty
Lauren M.

They are very fair and they are very old-school. It doesn't feel like a corporation. They really want to make it work for you. They are not just here for your money.

They try to point me to my best interest. They don't just point to the most expensive fix. They want me to have a product that I'm happy with.

Verified Customer of Murison's Flooring America, 13 of 340

10 Quality
Yes Loyalty
Mike S.

They have pretty much everything for flooring needs. I was looking for a specific type of runner and they were able to make a recommendation about what I should do.

Their selection

Verified Customer of Murison's Flooring America, 14 of 340

10 Quality
Yes Loyalty
Susan G.

They were very helpful in showing me different types of carpet, were very generous in letting me take samples home, and the installation was very well done.

I liked best that they were so helpful.

Verified Customer of Murison's Flooring America, 15 of 340

10 Quality
Yes Loyalty
Barbara L.

I would like to tell them that they gave me personalized service, they gave me good advice, and they did what they said they would do. I was very pleased.

Their salesperson, who was a designer, came out to look at my room and he helped me out with measurements and everything. I was planning on getting some floor runners, but I changed my mind and they were good with that.

Verified Customer of Murison's Flooring America, 16 of 340

10 Quality
Yes Loyalty
Jon Z.

Good prices and very accommodating people, and you couldn't ask for better customer satisfaction from the owners as they were very involved.

The general overall satisfaction was very high.

Verified Customer of Murison's Flooring America, 17 of 340

10 Quality
Yes Loyalty
Bernice M.

Troy was so helpful that I felt very at ease and he knew what he was talking about. He helped me with the colors, which was very important.

I like that they helped me figure out how to clean my old rug.

Verified Customer of Murison's Flooring America, 18 of 340

10 Quality
Yes Loyalty
Tina K.

The customer service was amazing, as we were short on 2 tiles, and they were able to get them for us, so we didn't have to order a new set.

We can do all transactions through email and the communication through email is pretty fast.

Verified Customer of Murison's Flooring America, 19 of 340

10 Quality
Yes Loyalty
Andrea A.

We were greeted when we walked in and the owner came out the same day to measure my grandparents house. The whole experience was amazing.

Just the customer service, even the follow up afterwards, it was amazing.

Verified Customer of Murison's Flooring America, 20 of 340

10 Quality
Yes Loyalty
Julie M.

They're very pleasant, seem to try to make things easy for you, and help you select products. I had a very good experience with them.

I liked that everything that was done over several different kinds of jobs was done really well.

Verified Customer of Murison's Flooring America, 21 of 340

10 Quality
Yes Loyalty
Dwain T.

Very knowledgeable, and they came when they said they would and they were reliable. They had good service and good workmanship.

I like the quality of their work.

Verified Customer of Murison's Flooring America, 22 of 340

10 Quality
Yes Loyalty
Danny W.

The installers were very skilled, especially the vinyl guy. They are knowledgeable about the products and the people are nice.

The quality of the workmanship

Verified Customer of Murison's Flooring America, 23 of 340

10 Quality
Yes Loyalty
Christine S.

They have a great selection and they are very patient with people who can't decide. They also have expert installers.

The personal service

Verified Customer of Murison's Flooring America, 24 of 340

10 Quality
Yes Loyalty
Mike F.

The quality was outstanding. The installers were very professional and quick with the work. I highly recommend them.

They were very honest and straightforward about the job.

Verified Customer of Murison's Flooring America, 25 of 340

10 Quality
Yes Loyalty
Bobbie S.

I would say that they're very reliable. I loved the carpeting that I got, and I would absolutely use them again.

I was pleased with everything that was done. The whole experience went very smoothly.

Verified Customer of Murison's Flooring America, 26 of 340

10 Quality
Yes Loyalty
Joy B.

Honest, very thorough, on schedule, willing to work with the customer, and they value long-term relationships.

They remembered me and they gave me a good deal.

Verified Customer of Murison's Flooring America, 27 of 340

10 Quality
Yes Loyalty
Janice D.

They were excellent, hardworking, and tidy with all they did. They were polite and they did a very good job.

I enjoyed their showroom and meeting with Ed. He was good.

Verified Customer of Murison's Flooring America, 28 of 340

10 Quality
Yes Loyalty
Carlos O.

Go to them. They are personable, small and local. They did good work and the installer knew a lot of stuff.

Their product

Verified Customer of Murison's Flooring America, 29 of 340

10 Quality
Yes Loyalty
Laurie A.

They had good flooring. They are a family business and they're very accommodating to their customers.

They had good flooring. They are a family business and they're very accommodating to their customers.

Verified Customer of Murison's Flooring America, 30 of 340

10 Quality
Yes Loyalty
Benjamin A.

Any small or big project can be complicated when it gets to the end, but they would take care of it.

Their follow through and how polite the guy was, they were also cost effective. I used Gill as a technician.

Verified Customer of Murison's Flooring America, 31 of 340

10 Quality
Yes Loyalty
Jolene L.

The owner is very intelligent, fair, professional, and thorough. Murison's is a very good operation.

What I liked best was the professional approach that Ed, the owner, has towards everything having to do with the work he does.

Verified Customer of Murison's Flooring America, 32 of 340

10 Quality
Yes Loyalty
Sandy S.

They did exactly what they said they would do and it was on time and efficient. It was perfect.

They are local. I was very satisfied.

Verified Customer of Murison's Flooring America, 33 of 340

10 Quality
Yes Loyalty
Jack K.

He knows the products and you get a fair price. They have good quality people working for them.

How friendly, they are and when he tells me something, I know it is the truth. I get wonderful service from them.

Verified Customer of Murison's Flooring America, 34 of 340

10 Quality
Yes Loyalty
Mike S.

It was a long time ago. I don't live in San Jose anymore, but they did a good job.

I don't know, it was a while back.

Verified Customer of Murison's Flooring America, 35 of 340

10 Quality
Yes Loyalty
Doug K.

Communicative, responsive and commitment, they provide and deliver what they say.

Just what I said, their commitment to the price and professionalism, and their installers

Verified Customer of Murison's Flooring America, 36 of 340

10 Quality
Yes Loyalty
Jack B.

They do a great job. I would say, they are one of the best choices in the area.

Nothing specific, just the over all experience

Verified Customer of Murison's Flooring America, 37 of 340

10 Quality
Yes Loyalty
Patty H.

They sell quality products. Their crews are very professional and experienced.

The experience level of the crews

Verified Customer of Murison's Flooring America, 38 of 340

10 Quality
Yes Loyalty
Bob D.

We have already referred several people to them. They have an excellent staff.

Their professionalism

Verified Customer of Murison's Flooring America, 39 of 340

10 Quality
Yes Loyalty
Abul M.

He should have the highest rating. He is wonderful. He went above and beyond.

I have used him several times. He is wonderful. I needed to have a carpet installed in a hurry. He got it ordered, shipped, and installed in an unbelievable short time. I also had a special carpet that no one could duplicate. He spent lots of his time researching and tracking down where to find it. He is very helpful and kind. His installers are good. I have dealt with a lot of contractors, but he is definitely the top of my list.

Verified Customer of Murison's Flooring America, 40 of 340

10 Quality
Yes Loyalty
Cheryl Y.

That I felt they were responsive, very informative, and easy to work with.

I would say, in general, their customer support.

Verified Customer of Murison's Flooring America, 41 of 340

10 Quality
Yes Loyalty
Ken S.

The staff is helpful and everything was done well and very professionally.

Just reliable

Verified Customer of Murison's Flooring America, 42 of 340

10 Quality
Yes Loyalty
Sue F.

Ed takes care of business. If something is not quite right, he fixes it.

There was a problem with a product and they replaced it.

Verified Customer of Murison's Flooring America, 43 of 340

10 Quality
Yes Loyalty
Tom A.

I would tell others that they are very efficient and do a great job.

They are one of the more higher quality companies in the area.

Verified Customer of Murison's Flooring America, 44 of 340

10 Quality
Yes Loyalty
Alice W.

They have great quality products and they deliver what they promise.

I thought the work was done quickly.

Verified Customer of Murison's Flooring America, 45 of 340

10 Quality
Yes Loyalty
Linda T.

They followed through with great quality and the support was great.

The customer support

Verified Customer of Murison's Flooring America, 46 of 340

10 Quality
Yes Loyalty
Bill B.

After all was said and done, we had a very nice floor installation.

After the stain had dried, the hue was not quite what we expected, but ultimately it turned out perfect.

Verified Customer of Murison's Flooring America, 47 of 340

10 Quality
Yes Loyalty
Karen H.

They are very responsive and the customer service is excellent.

The responsiveness

Verified Customer of Murison's Flooring America, 48 of 340

10 Quality
Yes Loyalty
Daniel Y.

They are very prompt and very good at getting back to you.

They were quick.

Verified Customer of Murison's Flooring America, 49 of 340

10 Quality
Yes Loyalty
Susan B.

I think they are the best place I have done business with.

I like the quality and I like the people who work there. They are great.

Verified Customer of Murison's Flooring America, 50 of 340

10 Quality
Yes Loyalty