Mr. Roofing, Inc. offers comprehensive roofing services to residential and commercial clients in San Mateo County and San Francisco. The family-owned and operated company has experience with all types of roofing systems, including architectural shingle, cedar shake and shingle, metal, slate, and copper. It can handle reroofing, roof repairs and maintenance, gutter protection, custom skylight installation, and more.
President Carlos Rodriguez says Mr. Roofing adheres to the same principles upon which it was founded in 1989: to serve its customers by providing education and consultation, and to take care of its employees through proper training and support. “All our technicians are factory-certified and tested on the products they install,” says Mr. Rodriguez. “We create an environment that allows them to fulfill their professional potential.”
Mr. Roofing has also embraced Green roofing practices—it can install building-integrated and conventional photovoltaic solar systems, solar tunnel skylights, Green Live roofs, and more. As a GAF Master Elite installer, the company is able to offer one of the most comprehensive warranties in the industry, says Mr. Rodriguez. “Only three out of 100 roofing contractors in the United States have achieved GAF Master Elite status.”
“We always make sure our customers are not only satisfied with our work, but with their experience of doing business with us as well. For more than 35 years, we’ve upheld a reputation for providing exceptional roofing services and gaining the unanimous approval of our clients, and we intend to continue doing exactly that.”
Understanding the potential obstacles of a roofing project will ultimately save you time, money and hassle.
The critical success factor in most construction projects is the service provider, so when homeowners are dissatisfied with the end results of their roofing projects, it’s usually because they didn’t take the time to fully discuss specifics with their contractors. “The contractor should be able to clearly explain how they plan to perform the work and what materials will be used,” says Carlos Rodriguez, President of Mr. Roofing, Inc. in South San Francisco. “A professional, experienced contractor will know how to avoid problems and deliver high-quality results.”
To effectively prepare for a roofing project, consider the following tips:
Before meeting with a roofing contractor, develop a basic idea of what you want and need.
Create a prioritized list divided into three categories. “Category 1” items must be part of the project at all costs. “Category 2” items should be included if the final design and/or budget permits. “Category 3” items are extras that aren’t necessary to complete the project.
Arrange for a home meeting with your roofing contractor to go over the details of your project.
By insisting that you meet in your home, you earn the legal protection of being able to cancel your forthcoming contract within three days. If you conduct this meeting over the phone and sign a contract via fax or mail, you forego your cancellation rights.
When discussing your roofing project, be honest about your budget.
The budget is a crucial piece of the entire project, so being truthful and upfront with your roofing contractor will define the way they’ll proceed with the scope of the job. A realistic budget will prevent your project from being over- or under-designed.
All warranties should be valid for a minimum of one year.
Don’t trust a roofing contractor that only offers a vague “customer satisfaction guarantee.” Many homeowners hear the words “warranty” or “guarantee” and assume they’ll be covered for materials, future repairs and other facets. This isn’t always the case, so make sure your warranty covers a specific amount of time before signing the contract.
Always include a cancellation clause in your contract.
Add something like, “The owner reserves the right to cancel this contract within three days of signing.” Even though the law technically covers you without such a written statement, it’s better to be safe than sorry. If you decide to cancel or terminate your contract, send the notice via certified letter to prove your contractor received it.
ong>Don’t use change orders to correct your contractor’s mistakes.
Your original contract should protect you from any resulting delays, costs and penalties. As a job progresses, you may decide to change its scope. Protect yourself from a potential pitfall by adding a change order to your contract instead of making the request verbally. When signing change orders, make sure the following are included:
•The date of the change order
•A description of the project
•A detailed description of what’s being added or deleted from the job, as well as the exact materials and services it requires
•The additional charges or reductions
•The adjusted job completion date•
You and your roofing contractor’s signatures
Choose arbitration over court to resolve a dispute.
If a roofing contractor leaves your job without finishing or if something breaks a few days later, first give him the benefit of the doubt and try to arrange a time for him to correct his mistake. If he continues to ignore you or refuses to finish or repair his work, take action. In anticipation of these types of difficulties, include an arbitration clause in your contract. This is usually a faster, easier, less expensive way of resolving disputes than taking the service provider to court.
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for roofing companies that have earned the prestigious Diamond Certified award. Since first opening more than 20 years ago, Mr. Roofing, Inc. has developed a reputation for providing superior customer satisfaction by fostering a strong customer service culture–a personalized business approach that ensures customers receive focused attention throughout every phase of their projects. "We have a long history of satisfied customers," confirms President Carlos Rodriguez. "Seventy percent of our business comes from referrals, and that's a direct result of making sure each customer has a positive experience from start to finish."
Mr. Roofing provides a variety of roofing services for residential and commercial clients in San Francisco and San Mateo County. In addition to installing and repairing all types of roofing materials, the company installs gutters, gutter protection systems, custom skylights (including solar tunnels), ventilation systems and standing seam metal systems; fabricates architectural sheet metal; integrates photovoltaic solar energy systems and more. The company also offers consultative education services to help customers avoid common roofing project mistakes. "We really care about each customer's experience," says Mr. Rodriguez. "We're here to help them in any way we can, from answering their questions to helping them choose the right products."
Unlike many of its competitors, Mr. Roofing is a GAF Master Elite installer, which allows it to offer some of the most comprehensive warranties in the industry and handle work that other roofing companies can't complete. "Nearly 40 percent of the projects we take on are replacements and repairs of old roofs," explains Mr. Rodriguez. "A lot of times, the homeowner can't locate the original contractor, so we take over and turn a potentially negative situation into a positive one."
Another distinguishing feature of Mr. Roofing is its highly experienced employees, each of whom undergoes continuous training in professional practices, technical proficiency and personal growth. "We promote the training, stability and consistency of our staff as a major selling point," says Mr. Rodriguez. "We're always striving to stay ahead of the curve to better serve our customers."