Moore Home Services specializes in the installation of energy-efficient replacement systems. The company services, repairs, and installs all types and brands of heaters, air conditioners, and home plumbing systems throughout Sonoma, Marin and Napa Counties. Its technicians receive more than 150 hours of annual training to ensure they’re up-to-date on the latest equipment in the industry.
Regional VP Charlie Fiscus says Moore Home Services sets itself apart by providing its clients with superior home service experiences and setting the industry standard for team performance. “We focus on building lasting relationships with our clients centered on their home comfort needs. We take pride in doing the right thing for every customer we meet.”
Moore Home Services believes in earning the trust of its customers through honest assessments and work. “If a simple repair is what’s best for a customer, it’s what’s best for us as well,” says Mr. Fiscus. “We’re on the same side as our clients—we all have the same objectives and goals. We work hard to build a legacy with each customer and opportunities for our community. As always, our promise is that all of our services are '100% Right...or 100% Free!'"
“We treat our customers the same as we would our own families. If we do that, we can never go wrong. We approach every job with integrity and always treat our clients’ homes with respect. Our goal is to complete every job on time, on budget and to the customer’s exact specifications.”
Take simple steps to make your heating or cooling system more efficient and environmentally-friendly.
Up to 33 percent of all energy costs in the United States come from indoor heating and cooling. Being comfortable inside is important for many people, but in order to save money and wasted energy, it’s also important to take steps to make your HVAC equipment more efficient. Consider the following tips:
Get equipment that’s the right size for your home.
If an HVAC system is too small for your space, it’ll have to work overtime to keep the temperature even. Conversely, systems that are too big can cost a lot of money to operate. Have a professional HVAC contractor perform a complete load calculation to determine your specific needs and recommend a system that’s right for you.
Seal leaking ducts to prevent loss of hot or cold air.
This may be the easiest thing you can do to improve your system’s efficiency. With simple duct sealing measures, you can save 15 to 20 percent on your energy consumption.
Maintain your system.
Change air filters monthly, keep coils clean, ensure the outdoor condenser unit isn’t blocked or clogged, and have your HVAC contractor perform annual safety inspections and tune-ups.
Set your thermostat to maintain a comfortable temperature rather than allowing temperature swings.
“Don’t wait until your home gets too hot or cold to turn on your system,” recommends Leland Smith, president of Moore Home Services. “It’s much more efficient and comfortable to set your thermostat early and let it maintain that temperature throughout the day.”
Reduce the load on your heating and cooling equipment.
Turn off unneeded lights and shut down household appliances that drain electricity when they’re not being used. Avoid doing laundry or running the dishwasher at peak energy times when your air conditioning system is running. Use ceiling or box fans to move air around your home. Open windows at night to let in cool air and reduce the strain on your air conditioning unit.
Don’t shut off vents to little-used rooms.
“Many people close vents in their homes and think they’re saving energy, but that actually makes things worse,” says Mr. Smith. “HVAC systems are designed for a certain amount of air flow, and blocking off registers creates too much pressure and makes them work harder, which leads to premature repairs and replacements.”
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Moore Home Services, the key to achieving and maintaining high levels of customer satisfaction is simple: approach every job with integrity and give customers the best experience they deserve. “We’ve designed our services to be completely risk-free,” says President Leland Smith. “Our reputation is very important to us, so we always keep our promises and focus on delivering the best possible experience.”
Moore Home Services has been installing, repairing, and maintaining heating and cooling systems for residential clients in Sonoma, Napa, Marin, and Sacramento Counties since 2009. In addition to its comprehensive HVAC services, the company works hard to build a legacy with its customers and opportunities for its community.
Unlike less experienced HVAC companies that take a “one size fits all” approach to installing heating and cooling systems, Moore Home Services takes the time to determine its customers’ specific needs and educate them so they can make informed buying decisions. “The average person only purchases one furnace or air conditioner in their lifetime, but we deal with them every day, so we utilize our expertise to educate our customers about the systems that are right for their situations,” says Mr. Smith. “By giving them good information, we help ensure their HVAC systems work exactly as promised and as efficiently as possible.”
Another distinguishing attribute of Moore Home Services is its comprehensive approach to quality control, which includes testing every piece of equipment after it’s installed to make sure it functions correctly and providing ongoing training for its technicians so they can stay updated on the newest equipment and installation methods. “We want to be thought of as a great company that takes care of its customers, and having good quality control is an important part of that,” says Mr. Smith. “At the end of the day, making our customers happy is what we do, and we do it very well.”
