Molly Maid of S. Silicon Valley provides a wide range of residential and light commercial cleaning services for clients throughout Santa Clara County. In addition to offering weekly and bimonthly cleaning programs that target every room of the home (including hard-to-reach areas), the company extends its services to offices, apartments, and move-in and move-out projects.
Owners Sandy and Bill Willis credit much of Molly Maid of S. Silicon Valley’s success to the level of convenience it provides for its clientele. “We’re here to make our customers’ lives easier so they don’t have to worry about cleaning their homes when they have free time,” says Mrs. Willis. “We also have older customers who are unable to clean regularly, so they appreciate that we’re able to handle that for them.”
Molly Maid of S. Silicon Valley further prioritizes convenience for its customers by offering flexible scheduling and listening closely to their suggestions. “We send out surveys every quarter to see how people like our cleaning services and learn what we can do to improve,” says Mr. Willis. “We’re always trying to get a feel for what our customers want so we can provide them with the best possible service.”
“We want our customers to expect to receive premium service each time they call us. Earning their trust is very important to us, so we bend over backward to make them happy. They know that if they ever have a problem, we’ll do whatever it takes to make it right.”
Paying a fair price for house cleaning services can ensure a better outcome for you and your service provider.
Many homeowners hire house cleaning companies to save time—they like coming home to a clean house and being able to spend time with their families instead of vacuuming and scrubbing. But according to experts, homeowners should be wary of trying to save both time and money on cleaning services. While many house cleaners advertise low prices, consumers can find themselves in uncomfortable or stressful situations if they hire companies that emphasize low prices instead of quality services.
“A quality house cleaning company should carry insurance and be compliant with the law in terms of minimum wage and overtime pay,” says Sandy Willis, president of Molly Maid of S. Silicon Valley in San Jose. “If a cleaner gets injured while working at your house, an insured company will be able to take care of any liability issues, but an uninsured company can put you at risk of being held liable for injury claims and hospital bills. Likewise, damage to your home can be covered by liability insurance, but that’s only true if the company carries it.”
It’s not uncommon for homeowners to ask why high-quality house cleaning companies are more expensive than those that are unlicensed or don’t carry insurance, but Mrs. Willis says they need to understand that a small price increase can mean the difference between working with a professional and hiring someone who doesn’t have any protections in place for their customers or employees. “Unfortunately, this industry has some service providers that aren’t compliant with insurance or pay requirements. If you hire one of these providers, you could be held liable if issues arise.”
Instead, Mrs. Willis recommends carefully vetting a cleaning service by asking about insurance and verifying that its employees are background checked and treated fairly. “It might be more expensive, but you’ll have peace of mind knowing your house and the company’s cleaners are taken care of.”
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. For Molly Maid of S. Silicon Valley, the key to keeping customers happy is simple: provide a streamlined cleaning process that ensures quality results and positive experiences. “We clean every home and business in the same efficient way so we don’t waste time,” affirms President Sandy Willis. “Our cleaning teams work from top to bottom to complete jobs as quickly as possible so our clients can get back to their lives, which they really appreciate.”
Molly Maid of S. Silicon Valley has been providing cleaning services for residential and light commercial clients throughout Santa Clara County since 1994. The company offers weekly and bi-monthly cleaning programs that target every room of the property (including hard-to-reach areas), and it also extends its services to apartments, offices, and move-in and move-out projects.
Unlike less experienced cleaning companies that lock their customers into contracts and don’t accommodate for extenuating circumstances, Molly Maid of S. Silicon Valley offers flexible scheduling that allows its clients to book cleaning services in timeframes that work best for them. “We’ll bend over backward to move a customer’s cleaning day, switch their team members or modify their services,” says Mrs. Willis. “Their satisfaction is our number one priority, so we listen to their needs and make sure they’re getting exactly what they want.”
Another distinguishing feature of Molly Maid of S. Silicon Valley is its staff of thoroughly vetted, highly trained cleaning professionals, all of whom take pride in providing safe, comprehensive service. “Our cleaners focus on making our customers’ lives easier so they don’t have to worry about cleaning when they have free time,” says Mrs. Willis. “They know that if they’re not completely satisfied with our work, we’ll come back within 24 hours and make it right.”
