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Metropolitan Van & Storage, Inc.

Mover, Records Management & Shredding
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Alameda  Contra Costa  El Dorado  Placer  Sacramento  Solano  Yolo  Yuba Counties
Diamond Certified Company Report
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Metropolitan Van & Storage, Inc.
386 SURVEYS
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  • Rating
23 CONSECUTIVE YEARS
SINCE MARCH 2002
CERT 9

Diamond Certified Ratings Dashboard

386

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 386 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

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  • Diamond Certified Video Player
  • Researched Articles & Profile
  • Capabilities
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Metropolitan Van & Storage, Inc.
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Diamond Certified Video Reports on Metropolitan Van & Storage, Inc.

Metropolitan Van & Storage, Inc. Diamond Certified Video Profile

Diamond Certified Researched Articles on Metropolitan Van & Storage, Inc.

researched article

Metropolitan Van & Storage handles office/industrial moves of all sizes.

Metropolitan Van & Storage, Inc. has been providing local, national, and international relocation services for residential and commercial clients throughout Northern California since the 1940s. The company takes a full-service approach to moving, offering everything from packing and crating to modular furniture installations. It also provides long-term and in transit storage at three convenient locations in Benicia, West Sacramento, and Mountain View.

In addition to moving and storing its customers’ belongings, Metropolitan Van & Storage offers record storage services, including box, file and document retrieval; certified document destruction and shredding; medical record purging and more. The company’s facility is equipped with a state-of-the-art Early Suppression Fast Response (ESFR) system, and Bay Alarm provides 24/7 monitoring for both security and fire prevention.

“We take pride in offering old-fashioned customer service. We understand that moving a home or office is often a stressful experience for our customers, so our goal is to provide personal touches and extra attention to detail to make the process go as smoothly as possible. Everyone at our company shares the same mission, from the people who answer initial phone calls to the estimators to the moving crews.”

Before hiring a moving company to handle your next relocation, make sure you do the math.

Most long-distance moves are priced by weight, which means it’s important to take stock of your belongings before any work begins. Assessing the size, age and condition of large fixtures and major appliances relative to the cost of moving them can save you a lot of money—often, the cost of moving an older appliance outweighs the benefits of keeping it. “Moving a refrigerator or washer from the West Coast to the East Coast costs about $500, so if those appliances are more than 10 years old, you’re better off donating them and buying new ones after the move is complete,” explains Dennis Paulley, President of Metropolitan Van & Storage, Inc. in Benicia. “It doesn’t make a lot of financial sense to move old appliances, and your moving company should point that out to you.”'

Moving during summer 

Many people take advantage of summer weather and seasonal breaks from school/work to tackle big moves—a practice that coincides with a hike in fuel prices, which inevitably affects the costs of long-distance relocations. The higher cost of fuel during the summer months can increase the price of a move by three to five percent, so consider scheduling your move for another time of year.

Valuables 

If you’re planning to move valuable mirrors, paintings or pictures, make sure you tell your moving company beforehand so they can prepare to provide special care. Wrap small mirrors, pictures, paintings and frames in unprinted newspaper or paper pads (available from most moving companies) and place them on their edges in cartons. Never place printed newspaper directly against paintings—the ink can negatively affect the painted surfaces.

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For Metropolitan Van & Storage, Inc., the key to achieving and maintaining high levels of customer satisfaction is attending to the individual needs of its clients throughout every step of their moving and storage projects. “Responsiveness is our number one priority—if something isn’t right, we act on it immediately,” says President Dennis Paulley. “Ultimately, we want to be known for providing unparalleled customer service. Our customers know they can always call us and talk to somebody who can take care of them.”

Metropolitan Van & Storage has been providing local, national and international relocation services for residential and commercial clients throughout Northern California since the 1940s. The company takes a full-service approach to moving, offering everything from packing and crating to modular furniture installations. It also provides long-term and in transit storage at three locations in Benicia, Sacramento and Mountain View.

Unlike less experienced moving companies whose lack of organizational skills limit their ability to effectively handle certain aspects of their clients’ relocations, Metropolitan Van & Storage takes a meticulous approach to every job that includes keeping an inventory of all relocated items, recording their pre-move conditions and keeping track of their whereabouts so there’s no confusion once the move is finished. “Our organizational skills also extend to our storage services,” adds Mr. Paulley. “We use a state-of-the-art, Web-based system that lets us quickly access specific boxes, files and documents, all of which are cataloged and stored in a secure warehouse.”

Another distinguishing attribute of Metropolitan Van & Storage is its ability to effectively communicate with its customers throughout the course of their moving projects. “We assign a representative to each job to stay in close contact with the customer and handle all the paperwork involved with the move,” explains Mr. Paulley. “Our customers really appreciate having this point of contact, because they know they’ll always have someone to answer their questions and address their concerns.”

Diamond Certified Researched Capabilities on Metropolitan Van & Storage, Inc.

Service Area

Local, National and International Moving
Local, National and International Moving

Main Services

Mover
  • Furniture Moving
  • Furniture Removals
  • Local Moving
  • Long Distance Moving
  • Moving Services
  • Moving Supplies
  • Packing And Moving
  • Piano Moving
  • Pool Table Moving
Records Management
  • Archives Management
  • Document Management
  • Medical Records Management
  • Records Archiving
  • Records Management
  • Records Storage
  • Shredding
Shredding
  • Cardboard Shredding
  • Commercial Paper Shredding
  • Document Destruction
  • Document Shredding
  • Hard Drive Shredding
  • Industrial Shredding
  • Office Shredding
  • Plastic Shredding
  • Shredding

Additional Services

Residential Relocations
Residential Storage
Packing & Crating Services
Office Relocations
Office & Industrial Moving
Modular Furniture Disassembly/Reassembly
Commercial Distribution & Storage
International Relocations

Company Info

Hours
Mon
08:00 am - 05:00 pm
Tue
08:00 am - 05:00 pm
Wed
08:00 am - 05:00 pm
Thu
08:00 am - 05:00 pm
Fri
08:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Open Now
Mon – Fri: 8am – 5pm
Website
Contact
Metropolitan Van & Storage, Inc.
2250 South Watney Way, Fairfield, CA 94533
3111 Ramco Street, West Sacramento, CA 95691
2195 Leghorn Street, Mountain View, CA 94043

Capabilities Table

Company Name
Metropolitan Van & Storage, Inc.
Phone Number
DCID Number
DCID8008240549
Managers
Dennis Paulley, President
# of Employees
50
License
MTR-0095137
Memberships
American Moving & Storage Association (AMSA), California Moving & Storage Association (CMSA), National Association for Information Destruction (NAID)
Insurance
Liability Insurance,
Workers' Compensation
Founded
1967
Customer Type
Residential, Commercial, Government, Military
Warranties & Guarantees
Cost Will Not Exceed Estimate
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

diamond certified logo

Key Factors

Metropolitan Van & Storage, Inc. Established in 1967
Established in 1967
Metropolitan Van & Storage, Inc. Residential & Commercial
Residential & Commercial
Metropolitan Van & Storage, Inc. Free Estimates
Free Estimates
Metropolitan Van & Storage, Inc. Appointments Available
Appointments Available
Metropolitan Van & Storage, Inc. Live Phone Call Answers
Live Phone Call Answers

Select Photos From Metropolitan Van & Storage, Inc.

1 of 9Picture of Metropolitan Van & Storage handles office/industrial moves of all sizes. - Metropolitan Van & Storage, Inc.
Metropolitan Van & Storage handles office/industrial moves of all sizes.
Picture of Metropolitan Van & Storage handles office/industrial moves of all sizes. - Metropolitan Van & Storage, Inc.
Picture of Metropolitan Van & Storage Inc. - Metropolitan Van & Storage, Inc.
Picture of Metropolitan Van & Storage Inc. - Metropolitan Van & Storage, Inc.
Picture of Metropolitan Van & Storage Inc. - Metropolitan Van & Storage, Inc.
Picture of Metropolitan Van & Storage Inc. - Metropolitan Van & Storage, Inc.
Picture of Metropolitan Van & Storage Inc. - Metropolitan Van & Storage, Inc.

Metropolitan Van & Storage, Inc. Website and External Feeds

FAQs

By Metropolitan Van & Storage, Inc.

How far in advance should I schedule my move?

Are your movers experienced and trustworthy?

Do you provide any cost guarantees?

How do you store household goods?

How do you handle records storage?

Can you destroy or shred my documents?

Metropolitan Van & Storage, Inc. Ratings and Survey Responses

diamondcertified logo
Metropolitan Van & Storage, Inc.
386 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
23 CONSECUTIVE YEARS
SINCE MARCH 2002
CERT 9

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

Phone Survey Responsesfrom 386 Verified Customers

Norine B.

I have recommended them to others. I think what I liked the most is, they came over and did an estimate. I used them twice, both times they did an estimate that was not to be exceeded so I knew how much it would cost me. I previously used a mover that gave me an estimate and ended up charging me twice as much at the end.

Verified Customer of Metropolitan Van & Storage, Inc., 1 of 386

10 Quality
Yes Loyalty
Chester H.

They are very reliable and very knowledgeable about the whole packing and moving business. They were very prompt and delivered exactly what they said they would deliver.

Verified Customer of Metropolitan Van & Storage, Inc., 2 of 386

10 Quality
Yes Loyalty
David F.

I would advise them to try them.

Verified Customer of Metropolitan Van & Storage, Inc., 3 of 386

10 Quality
Yes Loyalty
Suzie R.

I would give them a '10+'. I liked their friendliness, how well they handled things, and how well they packed everything. Nothing was broken. Everyone who came in to do the packing and the loading was very professional. I wouldn't hire anyone else. I have recommended them to everyone I know.

Verified Customer of Metropolitan Van & Storage, Inc., 4 of 386

10 Quality
Yes Loyalty
Philip T.

They were just wonderful. I have already referred two friends. Arthur Miller is the one who set everything up, and he just went above and beyond what was needed. Our first quote was double. They said they couldn't take everything apart, and basically Arthur said, "no problem".

Verified Customer of Metropolitan Van & Storage, Inc., 5 of 386

10 Quality
Yes Loyalty
Ivy N.

The quality of service has diminished from when I used them years ago in 2014 until now, but I'd still give them a 10, because they did move me without anything breaking. It took several phone calls before I got them to finally get my kitchen packed.

Verified Customer of Metropolitan Van & Storage, Inc., 6 of 386

10 Quality
No Loyalty
Penelope B.

They were really good. They were wonderful, they were on time and efficient. As a matter of fact, a couple of additional pieces that I didn't even have, they were able to bring over to me. They were wonderful. They were sweet and very efficient.

Verified Customer of Metropolitan Van & Storage, Inc., 7 of 386

10 Quality
Yes Loyalty
Shirley D.

They give very honest bids. The bid and the real cost are really close together. The people who come into your home are respectful of your space and your belongings. They are polite, and they clean up after themselves. I really like them a lot.

Verified Customer of Metropolitan Van & Storage, Inc., 8 of 386

10 Quality
Yes Loyalty
Lisa L.

I cannot say enough good things about them. They were just awesome. Art Murray was recommended to me, and he was a great choice. This was a long move, and they did the best job possible. The crew was awesome. I just can't say enough.

Verified Customer of Metropolitan Van & Storage, Inc., 9 of 386

10 Quality
Yes Loyalty
Cynthia K.

They are very flexible, their guys are very thoughtful, and they don't mind asking a lot of asking a lot of questions. They are patient, and they don't mind you moving things 5 times. Art is such a sweetheart. He is a great guy.

Verified Customer of Metropolitan Van & Storage, Inc., 10 of 386

10 Quality
Yes Loyalty
Amelia C.

They are well organized and helpful. They are really focused on everything even the smallest details. No items were damaged when moving out and in, it was the same. I had nothing broken. They are on time each time.

Verified Customer of Metropolitan Van & Storage, Inc., 11 of 386

10 Quality
Yes Loyalty
Mary E.

They were wonderful. I had moved a year before with a different company and it was a terrible experience. I can't say enough good things about Metropolitan. They were totally professional. It was wonderful.

Verified Customer of Metropolitan Van & Storage, Inc., 12 of 386

10 Quality
Yes Loyalty
Juanita H.

I have recommended them to many others already. Every single worker who was here was courteous, respectful, helpful, and just very aware of the job and us. I couldn't have asked for a better experience.

Verified Customer of Metropolitan Van & Storage, Inc., 13 of 386

10 Quality
Yes Loyalty
Robert J.

They really took good care of all of my things. They wrapped everything carefully, packed and taped. I was having my hardwood floors refinished, so it was a delicate job bringing the things back in.

Verified Customer of Metropolitan Van & Storage, Inc., 14 of 386

10 Quality
Yes Loyalty
Mike O.

They were punctual and worked really hard. It was fairly warm the day we moved, but they never stopped working. They did more work than I would have wanted to have done in that heat.

Verified Customer of Metropolitan Van & Storage, Inc., 15 of 386

10 Quality
Yes Loyalty
Raymundo C.

My sister had used this company, liked the job that they did, so I decided to use them too. They did a great job for me and delivered everything as promised. I was very satisfied.

Verified Customer of Metropolitan Van & Storage, Inc., 16 of 386

10 Quality
Yes Loyalty
Susan H.

They're great people to deal with, they have reasonable prices, and when they move the furniture, they are very careful not to damage anything. I would recommend them.

Verified Customer of Metropolitan Van & Storage, Inc., 17 of 386

10 Quality
Yes Loyalty
Timothy H.

Metropolitan Van & Storage was prompt and efficient in how they did things. The moving process went quickly and smoothly. Everything arrived intact. I was happy.

Verified Customer of Metropolitan Van & Storage, Inc., 18 of 386

10 Quality
Yes Loyalty
Don E.

They were careful with our furniture. They came when they said they were coming. They were very efficient and provided boxes. We were very happy with the service.

Verified Customer of Metropolitan Van & Storage, Inc., 19 of 386

10 Quality
Yes Loyalty
Julie D.

They are good and very careful with your things, but make sure you get all of the information upfront so you understand the contract and what is expected.

Verified Customer of Metropolitan Van & Storage, Inc., 20 of 386

10 Quality
Yes Loyalty
Craig J.

I would use them again and most likely will when we move again at some point within the next five years. They are honest and provide very quality work.

Verified Customer of Metropolitan Van & Storage, Inc., 21 of 386

10 Quality
Yes Loyalty
Jim B.

They're efficient, affordable, and reliable. They take good care of the furniture they are moving and the premises they are moving from and into.

Verified Customer of Metropolitan Van & Storage, Inc., 22 of 386

10 Quality
Yes Loyalty
John C.

It was a great experience. We had some of our things put in storage, so we could stage our house for sale. We will use them again when we move.

Verified Customer of Metropolitan Van & Storage, Inc., 23 of 386

10 Quality
Yes Loyalty
Lynette G.

They are very accommodating and they have great customer service. Every time I called to get a quote, they got back to me immediately.

Verified Customer of Metropolitan Van & Storage, Inc., 24 of 386

10 Quality
Yes Loyalty
Tom K.

They are extremely efficient, on time, very accommodating, and flexible. There were a few challenges and they made some adjustments.

Verified Customer of Metropolitan Van & Storage, Inc., 25 of 386

10 Quality
Yes Loyalty
Robert D.

They were very reliable and nice to work with. The sales representative was terrific. His name was Art Murray. He was wonderful.

Verified Customer of Metropolitan Van & Storage, Inc., 26 of 386

10 Quality
Yes Loyalty
Y.

They were very organized, and they were ready to go. They were professional, friendly, and nice. They made it so easy for me.

Verified Customer of Metropolitan Van & Storage, Inc., 27 of 386

10 Quality
Yes Loyalty
John G.

They were courteous, prompt, and they took care of me really well. The movers were competent and very good at what they did.

Verified Customer of Metropolitan Van & Storage, Inc., 28 of 386

10 Quality
Yes Loyalty
Judy P.

The crew was great, very efficient, and very quick. They didn't scratch a thing. They got big sofas into little doorways.

Verified Customer of Metropolitan Van & Storage, Inc., 29 of 386

10 Quality
Yes Loyalty
Joan S.

I was very pleased with them. They were very professional, helpful, kind, and they all wore masks, which was important.

Verified Customer of Metropolitan Van & Storage, Inc., 30 of 386

10 Quality
Yes Loyalty
Tami B.

They were very helpful, carried everything in to the exact place that I wanted, and they offered a reasonable price.

Verified Customer of Metropolitan Van & Storage, Inc., 31 of 386

10 Quality
Yes Loyalty
Linda C.

I would recommend them to a friend. I really liked they had used boxes you can buy, I saved a lot of money that way.

Verified Customer of Metropolitan Van & Storage, Inc., 32 of 386

10 Quality
Yes Loyalty
Andy D.

I recommended them to my parents. They were very professional, the staff is really good, and they did a great job.

Verified Customer of Metropolitan Van & Storage, Inc., 33 of 386

10 Quality
Yes Loyalty
Tim L.

Everything went very well. They were organized, on time, and they got the job done. They were amazing and great.

Verified Customer of Metropolitan Van & Storage, Inc., 34 of 386

10 Quality
Yes Loyalty
Debra E.

I thought that they did a great job. They were accommodating, professional, and on time. I'd recommend them.

Verified Customer of Metropolitan Van & Storage, Inc., 35 of 386

10 Quality
Yes Loyalty
Harry M.

I would recommend their services. They're honest, hardworking, and they did an excellent job overall.

Verified Customer of Metropolitan Van & Storage, Inc., 36 of 386

10 Quality
Yes Loyalty
Arnold H.

I had a great, professional representative. I believe his last name was Murray. He was terrific.

Verified Customer of Metropolitan Van & Storage, Inc., 37 of 386

10 Quality
Yes Loyalty
Alice M.

I thought they went above and beyond the call of duty. They worked very hard and very quickly.

Verified Customer of Metropolitan Van & Storage, Inc., 38 of 386

10 Quality
Yes Loyalty
Patty R.

They are reliable, you can count on them, the personnel is good, and I would use them again.

Verified Customer of Metropolitan Van & Storage, Inc., 39 of 386

10 Quality
Yes Loyalty
B.

Oh I cannot say enough. They were professional and courteous, and they couldn't do enough.

Verified Customer of Metropolitan Van & Storage, Inc., 40 of 386

10 Quality
Yes Loyalty
Mike I.

Fast, very careful with your belongings, and they are on time. They have great employees.

Verified Customer of Metropolitan Van & Storage, Inc., 41 of 386

10 Quality
Yes Loyalty
Donald M.

Art Murray and his boys were fast, fun, and respectable. I have already recommended them.

Verified Customer of Metropolitan Van & Storage, Inc., 42 of 386

10 Quality
Yes Loyalty
Ruth B.

They were very responsive, helpful, and they've done a lot of problem solving recently.

Verified Customer of Metropolitan Van & Storage, Inc., 43 of 386

10 Quality
Yes Loyalty
Linda R.

They provided a gold tier standard of moving and were very cognizant of my furniture.

Verified Customer of Metropolitan Van & Storage, Inc., 44 of 386

10 Quality
Yes Loyalty
William N.

They were very good and efficient. I had no problems and it all went very smoothly.

Verified Customer of Metropolitan Van & Storage, Inc., 45 of 386

10 Quality
Yes Loyalty
Jeanette B.

They're very professional, and they have a courteous staff. They did a great job.

Verified Customer of Metropolitan Van & Storage, Inc., 46 of 386

10 Quality
Yes Loyalty
Addison N.

They're reliable, cheerful, and careful with your belongings, but you pay for it.

Verified Customer of Metropolitan Van & Storage, Inc., 47 of 386

10 Quality
Yes Loyalty
David O.

I think they are very efficient and very good. I would certainly recommend them.

Verified Customer of Metropolitan Van & Storage, Inc., 48 of 386

10 Quality
Yes Loyalty
Jeana P.

Very reliable, they did a good job, and everything so far has been very smooth.

Verified Customer of Metropolitan Van & Storage, Inc., 49 of 386

10 Quality
Yes Loyalty
Kristi M.

They were very good, thorough, and friendly. They did what I asked them to do.

Verified Customer of Metropolitan Van & Storage, Inc., 50 of 386

10 Quality
Yes Loyalty