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McLean & Williams, Inc.

Water Wells & Pumps
|
Napa County
Diamond Certified Company Report
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McLean & Williams, Inc.
227 SURVEYS
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  • Rating
8 CONSECUTIVE YEARS
SINCE AUGUST 2017
CERT 2453

Diamond Certified Ratings Dashboard

227

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 227 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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McLean & Williams, Inc.
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Diamond Certified Researched Articles on McLean & Williams, Inc.

researched article

McLean & Williams’ drill rig allows it to take a full-service approach to its clients’ water system projects.

McLean & Williams, Inc. provides a complete range of water well and pump services for residential, commercial, and agricultural clients throughout Napa County. The family-owned and operated company has the training and equipment to handle everything from water well drilling to pump installation and service.

Co-owner Sherry Salinas says McLean & Williams’ long-standing reputation in its community has allowed it to develop and maintain a loyal clientele base. “This company was founded in 1949, so we’ve been able to grow alongside the industry and provide our clients with the highest quality service. We’re currently in our fourth generation of family ownership, and we’re excited to pass our legacy to the fifth generation and continue to operate as an honest company that has great relationships with customers.”

McLean & Williams prioritizes jobsite cleanliness on every project, which co-owner Gonzalo Salinas says is important for ensuring customer satisfaction. “When we leave a jobsite, we strive to leave it in better condition than when we arrived. We take a lot of pride in the quality of our service, so we focus on making sure each aspect of our work is the best it can be.”

“Our goal is to have a great relationship with every client, so we’re always honest with them and make sure they’re completely satisfied. Ultimately, we want to do such a good job that the next time a customer needs their well or pump serviced, there’s no question about who they’re going to call.”

When considering the location and design of a water well system, it’s important to recognize a few key factors.

Location accessibility
The first factor to consider when choosing a well location is accessibility. Due to the large equipment needed to drill and service a well, it’s important to choose a location where water can be found and large equipment can gain access with minimal property damage. Drilling a well requires a very large drill rig that’s about the size of a semi-truck (nearly 40 feet tall when fully mobilized). In addition, there are many pieces of equipment that are necessary to support drilling operations, as well as designated areas to contain drill cuttings, fluids and discharge water from the development process. Regarding system maintenance, pump trucks equipped with hydraulic hoists and multiple pieces of large support equipment are needed to help pump technicians perform system installation, repair, and maintenance for the life of the well. Therefore, identifying a location that can handle large vehicles and support equipment is a top priority.

Utility setbacks
The second factor you should consider is utility setbacks. This includes (but isn’t limited to) the distance to overhead/underground power and gas lines, water lines, and septic equipment. When designing and drilling your ideal well system, location of septic systems should be considered, as drilling a water well too close to any part of a septic system is against county regulations, which are in place to protect you and your neighbors from potential contamination. Another setback that should be considered is the distance between the well and power/water lines running the necessary pumps. Long distances between power and the well can increase system installation costs due to the increase in wire size and the possibility of larger pumps to perform the desired task. Your well contractor should advise you to choose a location that’s more cost-effective for installation and maintenance, as long as well yield isn’t being sacrificed.

Property lines and road setbacks
Many counties (Napa in particular) regulate the distance that a well can be from a property line and from the centerline of roadways. This is to ensure the water system is constructed on and stays within the intended property while leaving room for any road expansion or construction that may occur.

Few water well contractors earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality and Helpful Expertise. Even fewer can also claim almost 70 years in the industry, but that’s exactly the case for McLean & Williams, Inc. “We’ve been building this company on word of mouth since 1949,” says co-owner Sherry Salinas. “We do every job so the customer doesn’t have to think about who to call the next time they need someone to work on their well.”

McLean & Williams provides water well and pump services for residential, commercial, and agricultural clients throughout Napa County. The family-owned and operated company has the in-house capabilities to handle everything from water well drilling to pump installation and service.

Unlike less experienced water well companies that rely on other contractors to perform the actual drilling or maintenance, McLean & Williams has the training to handle every project from start to finish. “We do the drilling, maintenance and everything in between,” affirms Ms. Salinas. “Our clients know we’ll be with them every step of the way, and they really appreciate having that type of support.”

Another distinguishing feature of McLean & Williams is its ability to fabricate parts that are needed for certain jobs. “Whether it’s in our shop or in the field, we’re capable of making parts that fit any type of water well or pump equipment,” says co-owner Gonzalo Salinas. “In fact, we have a reputation in the Napa Valley for being able to handle situations that other companies won’t even try to tackle. Our wide range of equipment and vast amounts of industry experience allow us to complete any task that’s requested of us.”

(L to R) Shane Ragan, Katie Salinas, Sherry Salinas and Gonzalo Salinas-McLean & Williams, Inc.(L to R) Shane Ragan, Katie Salinas, Sherry Salinas and Gonzalo Salinas

Diamond Certified Researched Capabilities on McLean & Williams, Inc.

Service Area

serving area
Napa County
Serving Napa County

Main Services

Water Wells & Pumps
  • Electric Water Pumps
  • Foundation Pumps
  • Pond Pumps
  • Solar Water Pumps
  • Submersible Water Pumps
  • Sump Pumps
  • Water Wells
  • Well Drilling
  • Well Pressure Tanks
  • Well Pumps
  • Well Repair
  • Well Water Filtration Systems

Additional Services

Water Well Drilling
Pump System Design
Installation & Service
Water Treatment & Storage Systems

Company Info

Hours
Mon
08:00 am - 04:30 pm
Tue
08:00 am - 04:30 pm
Wed
08:00 am - 04:30 pm
Thu
08:00 am - 04:30 pm
Fri
08:00 am - 04:30 pm
Sat
Closed
Sun
Closed
Open Now
Mon – Fri: 8am – 4:30pm
Website
Contact
McLean & Williams, Inc.

Capabilities Table

Company Name
McLean & Williams, Inc.
Phone Number
DCID Number
DCID7072556450
Managers
Gonzalo and Sherry Salinas, Owners
Years in Industry
44 (Gonzalo Salinas)
# of Employees
15
License
396352
Memberships
American Water Works Association (AWWA), Better Business Bureau, California Groundwater Association, Napa Chamber of Commerce, National Ground Water Association (NGWA), Northern California Backflow Prevention Association (NCBPA)
Insurance
Liability Insurance,
Workers' Compensation
Founded
1949
Customer Type
Agricultural, Commercial, Residential
Warranties & Guarantees
Manufacturers’ Warranties on Materials
Payment Accepted
mastercard,
visa

Certifications & Awards

diamond certified logo

Brands

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capabilities award
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capabilities award
capabilities award
capabilities award
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capabilities award
capabilities award

Key Factors

McLean & Williams, Inc. Family Owned
Family Owned
McLean & Williams, Inc. Established in 1949
Established in 1949
McLean & Williams, Inc. Emergency 24/7
Emergency 24/7
McLean & Williams, Inc. Residential & Commercial
Residential & Commercial
McLean & Williams, Inc. Free Quotes & Consultations
Free Quotes & Consultations
McLean & Williams, Inc. Appointments Available
Appointments Available
McLean & Williams, Inc. Live Phone Call Answers
Live Phone Call Answers
McLean & Williams, Inc. Diamond Certified Expert Contributor
Diamond Certified Expert Contributor

Select Photos From McLean & Williams, Inc.

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Diamond Certified Expert Contributor Advice & Tips

Shane Ragan is a fifth-generation water well and pump professional and project manager at McLean & Williams, Inc., a Diamond Certified company. He can be reached at (707) 809-5945 or by email.

Shane Ragan is a fifth-generation water well and pump professional and project manager at McLean & Williams, Inc., a Diamond Certified company. He can be reached at (707) 809-5945 or by email.

Shane Ragan: Tapping the Wellspring

By James Florence, Diamond Certified Resource Reporter

NAPA — As a fifth-generation participant in his family’s well drilling and pump business, Shane Ragan is further deepening an already profound professional legacy. “I was pretty much raised in this company, which was started by my great-great grandfather in 1949,” he says. “My grandpa started paying me to clean up the shop when I was 11 and things progressed from there. By the time I was 15, I was running my own crew—...

Read Full Article - Shane Ragan: Tapping the Wellspring

McLean & Williams, Inc. Website and External Feeds

McLean & Williams, Inc. Donates Pump to Zinfandel Park Association
McLean & Williams, Inc. featured by the National Ground Water Association

Social Media Links

Company Suggested Links

FAQs

By McLean & Williams, Inc.

How will you pick the best location to drill a well on my property?

How familiar are you with the water formations in my area?

Can you drill, install and maintain my water system?

What should I expect when you drill my water well?

Can you customize my water system to meet my needs?

What’s the difference between a conventional water system and a constant pressure system?

How do I maintain my water system?

How long do water system components normally last?

McLean & Williams, Inc. Ratings and Survey Responses

diamondcertified logo
McLean & Williams, Inc.
227 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
8 CONSECUTIVE YEARS
SINCE AUGUST 2017
CERT 2453

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 227 Verified Customers

Gary H.

They seemed to be upfront and honest about the situation. We had just bought this home and the well situation was not the best it could be. It was actually pretty bad. For where it was and where it is at now, I could only rate them at a "10" plus.

I liked their customer service. They were friendly, they came out quickly, and they didn’t upsell me on anything.

Verified Customer of McLean & Williams, Inc., 1 of 227

10 Quality
Yes Loyalty
P. F. V.

They helped us with some drilling and pump system integrations. They were great for us, we will be calling them sometimes this year actually, to speak more about additional changes.

I liked it all, the whole process from my standpoint was simple and efficient.

Verified Customer of McLean & Williams, Inc., 2 of 227

10 Quality
Yes Loyalty
H. C.

They do a good job. I don't know all the fine details, I'm just an admin here but, they were good.

They fixed the problem from what I know.

Verified Customer of McLean & Williams, Inc., 3 of 227

10 Quality
Yes Loyalty
Q. L. V.

They are very trustworthy, efficient, and they do a good job for a reasonable price.

The professional level of craftsmanship they did, they did a really good job.

Verified Customer of McLean & Williams, Inc., 4 of 227

10 Quality
Yes Loyalty
Michael G.

They are honest, trustworthy and experts. You get to know their contractors as they come to your house and they explain what they are going to do. They are professional and when you go to your office, they talk to you and make you feel like you are important and they assign you a person and then the work starts. I have had three or four major things done by them and they checked the well when we moved in and they had the records for the strata of rock and what the water level was, the temperature and the flow for the past 20 years. They replicated the test from 20 years ago and the water level and temperature and flow were all the exact same, which tells me that the well is in good working shape and then they recommended repairs and that I could do them six months later and they came and informed me and I was there and they did their work. It worked just fine. We had some issue that I wanted them to check the pressure in the water tanks and they found that they were perfect and wouldn't recommend any improvements or changes, which made me very happy with them and their pricing is perfect. I would recommend them to everybody.

If I have a well issue, I have complete confidence in them and they will do it fast and I know who to call.

Verified Customer of McLean & Williams, Inc., 5 of 227

10 Quality
Yes Loyalty
Craig P.

First off, we had several other companies out that said we were better off working with the city. Even after telling them we wanted our own sustainable systems, they said it was not possible. McLean was able to make it happen for us. I can't say enough good things about them. They were professional, never gave up, and were very knowledgeable.

They were able to achieve what we wanted.

Verified Customer of McLean & Williams, Inc., 6 of 227

10 Quality
Yes Loyalty
E. I.

I would tell other businesses that deal with pump systems to hire them with confidence. They are highly experienced and know advanced, in depth knowledge of all different types of systems. They will be able to match your needs to a specific option and equipment. They were very surprising. I didn't know pump systems were so intricate.

Their knowledge and friendliness

Verified Customer of McLean & Williams, Inc., 7 of 227

10 Quality
Yes Loyalty
Phyllis C.

They are excellent. When we had the earthquake in Napa, I called them and the lady told me that I had a lot of people ahead of me and I told them who I was and they came and repaired my wells that day as they knew I had a lot of animals at my pet resort. Better than that, you are not going to get.

They are reliable and always very informative.

Verified Customer of McLean & Williams, Inc., 8 of 227

10 Quality
Yes Loyalty
C. C. W. D.

I personally was not the one who worked with them. The guy who originally hired them was a 1099 contractor and is no longer with us. He and McLean set up multiple pump systems for us. We have not had an issue to date with them, so that is why I gave them a "10", just normal maintenance.

Like I said, I wasn't the one who worked direct with them, but I would point out that there has been zero issues over the last 3 years.

Verified Customer of McLean & Williams, Inc., 9 of 227

10 Quality
Yes Loyalty
Z. E.

We have a pretty big ranch and stable here. The pumps did run through various areas. They also drilled for water access of our own. It was very easy and painless to work with them. Any permits we needed they took care of, dealt completely with the city. It was a satisfactory experience.

Everything really

Verified Customer of McLean & Williams, Inc., 10 of 227

10 Quality
Yes Loyalty
A. P.

We use them in coordination with some of our customers' needs. They have helped us help other businesses, and residential customers. Most residential customers are in non-incorporated areas locally and do not have access to some city or county utilities. They are great at what they do.

Everything

Verified Customer of McLean & Williams, Inc., 11 of 227

10 Quality
Yes Loyalty
C. W. C.

We consult with a lot of companies who have larger farm, ranch, or vineyards. We really do all our work from Texas so I would rate them very highly being that we rely on them to keep a high quality for this aspect of some of our clients' businesses.

I don't know.

Verified Customer of McLean & Williams, Inc., 12 of 227

10 Quality
Yes Loyalty
D. B. R.

I would tell them that the owners were very prompt, easy to communicate with, and the work was great. They were very knowledgeable and had a high level of expertise with all the different equipment and how it would work for our needs.

I appreciate the timeliness of their response.

Verified Customer of McLean & Williams, Inc., 13 of 227

10 Quality
Yes Loyalty
F. L. E.

I would like to say that Katie is one of the nicest people, I have had the pleasure of dealing with. The men who came out were very professional and knowledgeable. They were able to accomplish what we set out to achieve.

That they are courteous and professional

Verified Customer of McLean & Williams, Inc., 14 of 227

10 Quality
Yes Loyalty
C.P.R.M.

I think for a lot of us here they are very useful. They know what they are doing, the scheduling is really good, and they get the work done without having to be over their shoulders.

I don't have to worry about the work being completed in time, if they say they will do on a specific day, they do it.

Verified Customer of McLean & Williams, Inc., 15 of 227

10 Quality
Yes Loyalty
F. W. E.

We use them for ongoing services with some systems we have. They are very knowledgeable with these systems and specific equipment we have. I thought they were very nice guys.

I would say the overall experience.

Verified Customer of McLean & Williams, Inc., 16 of 227

10 Quality
Yes Loyalty
Mark H.

They did what they said they were going to do and the price was a fair price. They responded to the call quickly. Our well pumps went out, so we needed them out immediately.

They seemed reliable.

Verified Customer of McLean & Williams, Inc., 17 of 227

10 Quality
Yes Loyalty
C. C.

They are reliable and can be trusted. They were able to set up some advanced water systems, quickly. I can tell their knowledge and experience is on the higher spectrum.

They are on top of things. They do what they say they will do, and they did it on time.

Verified Customer of McLean & Williams, Inc., 18 of 227

10 Quality
Yes Loyalty
Laura S.

The level of expertise is as high as it gets, I feel. Without being an expert and having only 2 other companies out to quote, they were the most in depth.

Knowledge level

Verified Customer of McLean & Williams, Inc., 19 of 227

10 Quality
Yes Loyalty
Sharon B.

They are prompt and they take care of all of the paperwork. They got in touch with the city and they did everything for me. They took care of everything.

Their promptness, their attention to detail and contacting the city, they came when they said they would and they were very fair with the price.

Verified Customer of McLean & Williams, Inc., 20 of 227

10 Quality
Yes Loyalty
Dan F.

They're very responsive. I'm in real estate, and their reports are thorough. They are personable, knowledgeable, and have good customer service skills.

I like their promptness and responsiveness. Also, I appreciate the fact that their reports are thorough and their invoices are always timely, no matter what the cost or job.

Verified Customer of McLean & Williams, Inc., 21 of 227

10 Quality
Yes Loyalty
W. C. I.

We used them as a subcontractor for a few jobs. They are very good at what they do. I would use them again and again given we have the work for them.

They are really skilled.

Verified Customer of McLean & Williams, Inc., 22 of 227

10 Quality
Yes Loyalty
Trina S.

They were able to do the job really quickly and there wasn't a lot of wait time. When I called them, they were able to come out within two weeks.

They were great at communicating. They updated me constantly as to where they were at in the process.

Verified Customer of McLean & Williams, Inc., 23 of 227

10 Quality
Yes Loyalty
M. V.

They worked well with us. We really liked that they took all the challenges of the property with stride. They were quick and very knowledgeable.

I think that they were able to deal with all the challenges.

Verified Customer of McLean & Williams, Inc., 24 of 227

10 Quality
Yes Loyalty
H. V.

I would like to tell businesses, specifically, that these guys are the real deal when it comes to pumps and pump systems for larger properties.

I like that they were way more professional and knowledgeable.

Verified Customer of McLean & Williams, Inc., 25 of 227

10 Quality
Yes Loyalty
Mirek R.

They found water for me and they are fairly reliable. They service my pump and I have a gadget that takes sulfur out. It was a good experience.

The overall performance

Verified Customer of McLean & Williams, Inc., 26 of 227

10 Quality
Yes Loyalty
Z. D. W.

They were great as far as I'm concerned. There were a lot of other people who had to deal with them, but I never got a complaint from anyone.

They did what they said was a possibility for us.

Verified Customer of McLean & Williams, Inc., 27 of 227

10 Quality
Yes Loyalty
Ignacio M.

I haven't had any need to think about them, which is a good thing. I would tell my friends or family to call them if they had a related need.

They arrived on time, they had a decent competitive price, and they completed the job to my satisfaction.

Verified Customer of McLean & Williams, Inc., 28 of 227

10 Quality
Yes Loyalty
Lil T.

They get the quality work done very efficiently. We are out where we have no access to city utilities so we had to do it all on our own.

The job site was cleaned at the end of every day. The end result was great.

Verified Customer of McLean & Williams, Inc., 29 of 227

10 Quality
Yes Loyalty
Kim J.

That we were satisfied both with their responsiveness as the situation required a fast response, and they completed the work very well.

Their proximity to my home

Verified Customer of McLean & Williams, Inc., 30 of 227

10 Quality
Yes Loyalty
Ashley

Although I'm not directly involved with their work, the maintenance team is, I would say they are "10's", and we would use them again.

They keep everything maintained and up to date.

Verified Customer of McLean & Williams, Inc., 31 of 227

10 Quality
Yes Loyalty
Richard M.

They did a good job and I would hire them again if I ended up moving and selling, given I had no access to public water, as well.

Their bid and work were competitive in price at a very high quality.

Verified Customer of McLean & Williams, Inc., 32 of 227

10 Quality
Yes Loyalty
Tom H.

I have been really happy with them. These people are knowledgeable and they get back to you right away. They have good quality.

They are friendly. They did a wonderful job on our pump system, it works so well, and is maintained very well by them.

Verified Customer of McLean & Williams, Inc., 33 of 227

10 Quality
Yes Loyalty
Michael P.

They take the time to explain the process as they're going about fixing it. It was a very positive experience for me, I think.

What I like best is the fact that they were able to come to my house rather quickly. I liked their quick response. It wasn't even an urgent situation, but they acted as if it were.

Verified Customer of McLean & Williams, Inc., 34 of 227

10 Quality
Yes Loyalty
Charlie W.

We had a flood incident this spring and they were out here the next day to help with our well and replace the well pumps.

Just their responsiveness

Verified Customer of McLean & Williams, Inc., 35 of 227

10 Quality
Yes Loyalty
Linda B.

They were professional and they showed up on time. They told me what needed to be done and they did it and nothing more.

They realized that I didn't need more and they didn't overcharge me for anything, so the actual price was less than the estimate, as they made some assumptions that turned out not to be needed.

Verified Customer of McLean & Williams, Inc., 36 of 227

10 Quality
Yes Loyalty
R. M. C. C.

They are a good contractor that works with us on some projects. They have some of the best knowledge in their industry.

I liked that they have a great price for the expertise they carry.

Verified Customer of McLean & Williams, Inc., 37 of 227

10 Quality
Yes Loyalty
Rick T.

They know what they are doing, they are honest, and straightforward. They work with you and they are qualified people.

I have dealt with Gonzalo for a long time and I like the personal service that he offers.

Verified Customer of McLean & Williams, Inc., 38 of 227

10 Quality
Yes Loyalty
George U.

I would tell others to call them, see if they can help with what they need done. Obviously we had a good experience.

Their timeliness

Verified Customer of McLean & Williams, Inc., 39 of 227

10 Quality
Yes Loyalty
Gary

Hire them. They have years of experience in the field and they know what they are doing. They perform perfectly.

They are professional and very quick to respond to any of your needs.

Verified Customer of McLean & Williams, Inc., 40 of 227

10 Quality
Yes Loyalty
I.R.

They are very reliable, they know what they are doing, and they are very extensive with their abilities of work.

I think that they are really extensive with their ability. They have never really been limited.

Verified Customer of McLean & Williams, Inc., 41 of 227

10 Quality
Yes Loyalty
A.B.C.

They have been a great added resource for the work we do and the customers we have. They haven't let us down.

We can always count on their work, their work reflects us as a company, because we bring them into a project.

Verified Customer of McLean & Williams, Inc., 42 of 227

10 Quality
Yes Loyalty
Claus J.

I would basically recommend them, they are the most qualified in what they do, as far as who is local to us.

The workmanship, everything looks very clean and professionally done.

Verified Customer of McLean & Williams, Inc., 43 of 227

10 Quality
Yes Loyalty
Jeff E.

They were on time and efficient. They had someone come in to check their work after it was completed.

They came in and finished the job and left everything clean. They did a good job. They made the pumps have a nice finished look, that way it isn't such an eye sore. They were polite and pleasant to work with.

Verified Customer of McLean & Williams, Inc., 44 of 227

10 Quality
Yes Loyalty
M. V.

I would let people know that they are very professional and have an in-depth knowledge of drilling.

Nothing specific, overall it was a good experience.

Verified Customer of McLean & Williams, Inc., 45 of 227

10 Quality
Yes Loyalty
Ivetta H.

They are pretty thorough in their work, good at communication, and responsive to customer requests.

The thoroughness in their proposal and estimate

Verified Customer of McLean & Williams, Inc., 46 of 227

10 Quality
Yes Loyalty
M. R. W. C.

I would recommend them, though I would make sure you meet with them while the work is in progress.

They're great people, very personable and easy to talk to.

Verified Customer of McLean & Williams, Inc., 47 of 227

10 Quality
Yes Loyalty
N.P.E.

They are very prompt and they get the job done in the time frame they say they will get it done.

They get the job done and there is no beating around the bush.

Verified Customer of McLean & Williams, Inc., 48 of 227

10 Quality
Yes Loyalty
Dory

I would say that they are very resourceful. I know they were able to solve a few problems here.

They are nice.

Verified Customer of McLean & Williams, Inc., 49 of 227

10 Quality
Yes Loyalty
Vallerie H.

They are a good business and they do what they say they are going to do and the job gets done.

Their workers are very conscientious and they explain things to you as they go along if you ask questions.

Verified Customer of McLean & Williams, Inc., 50 of 227

10 Quality
Yes Loyalty