MCA Remodeling Inc. remodels kitchens and bathrooms, installs pavers and hardscapes, and offers various general contracting services to residential and commercial clients in San Mateo, Santa Clara, Alameda, and Contra Costa Counties. The family-owned and operated company utilizes its in-house design capabilities to take a full-service approach to every project, from the initial planning stages to the finishing touches.
Co-owner Mitch Alves says MCA Remodeling’s honest, customer-oriented approach to the construction process has been a crucial aspect of its success. “We do what we say we’re going to do and prioritize developing a good rapport with our clients. They really appreciate how much communication is involved with their projects—it shows we truly care about their satisfaction.”
MCA Remodeling implements a systematic management system to ensure each project runs smoothly from beginning to end. “We have a great track record for delivering projects on schedule, on budget and with the desired level of quality, and our project management is a big reason for that,” says Mr. Alves. “By working together on every phase of a job, we’re able to accomplish the client’s goals.”
“We believe in the old saying, ‘The customer is always right.’ Our goal is to leave our clients 100 percent satisfied with our service, so we strive to keep their projects on time and on budget, with a constant focus on quality. With our expertise and technology, we can bring our customers’ ideas to reality.”
Trusting your remodeling contractor is important for your comfort and the outcome of your job.
It’s just a little project, right? As long as the contractor is licensed and insured, what’s the harm in choosing the lowest bid or the first contractor you call? Well, according to building experts, rushing the process of choosing a contractor can leave you frustrated, disappointed and left with a substandard product.
Mitch Alves, co-owner of MCA Remodeling Inc. in Union City, says trust is crucial when it comes to hiring a remodeling company. “There are a lot of complaints against our industry. Some contractors are making bad names for the good contractors. They aren’t licensed or bonded—they’re using other people’s licenses or taking money upfront and not returning to the job. Those are the things consumers need to be aware of.”
Mr. Alves says homeowners need to do their due diligence and research contractors they’re considering to make sure their work histories are clean. “Call references. Have the contractor give you more than three and actually talk to the people.”
Along with phone calls to references and license and insurance verification, Mr. Alves says good contractors should be willing to take potential clients to see jobs that are in progress. This enables you to see the workers in action, notice the care given to the jobsite and possibly even talk to current clients. It also gives you a chance to ask questions about the planning and construction elements, as well as spend time getting to know your contractor. After all, they’ll be in your home and have access to your personal space, so respect, honesty, transparency and a good working relationship will matter.
Mr. Alves says that when you talk to a contractor, you should get answers to your questions and feel comfortable with their willingness to help you envision the work. “Expect an open book. The contractor should give you full disclosure before you sign a contract with them. You have to trust your contractor 100 percent. If you don’t, you shouldn’t go through with the project.”
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For MCA Remodeling Inc., the best way to achieve high levels of customer satisfaction is to approach each job on an individual basis. “Every project is different, so we really focus on what our clients want and help them bring their ideas to reality,” says co-owner Mitch Alves. “Our goal is to ensure each client is 100 percent satisfied from start to finish.”
MCA Remodeling has been remodeling kitchens and bathrooms, installing pavers and hardscapes, and offering various general contracting services to residential and commercial clients in San Mateo, Santa Clara, Alameda, and Contra Costa Counties since 2013. The family-owned and operated company takes a full-service approach to each project, from the initial design/planning stages to the finishing touches.
Unlike construction firms whose owners send less experienced salespeople or estimators to bid for jobs, MCA Remodeling is always represented by Mr. Alves or his wife, co-owner Leslie Alves. “We go to homes, give estimates and sign the contracts,” he explains. “No only that, I project-manage and personally inspect every job. I look at each project like a long-term relationship with the client, and people really respond to that.”
Ultimately, Mr. Alves sees MCA Remodeling’s ability to provide fair pricing and excellent value as its biggest attribute. “Our bids usually fall in the middle of the spectrum, and we’re known for giving our clients a good value,” he says. “We offer quality work and professionalism, including 24/7 access to my expertise, and we strive to do the work correctly the first time.”
