logo

Master's Touch Upholstery

Upholstery & Furniture - Repair
|
Marin  Napa  Sonoma Counties
Diamond Certified Company Report
diamondcertified logo
Master's Touch Upholstery
281 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
9 CONSECUTIVE YEARS
SINCE APRIL 2016
CERT 2347

Diamond Certified Ratings Dashboard

281

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 281 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File

Company Report Menu

  • Survey Responses
  • Diamond Certified Video Player
  • Researched Articles & Profile
  • Capabilities
  • Photos
  • Expert Contributor Advice & Tips
  • Website & External Feeds
logo
Master's Touch Upholstery
Diamond Certified Company Report Menu
  • Ratings
  • Surveys
  • Articles
  • Capabilities
  • Photos
  • Videos
  • Expert Advice

Get a Quote or Call with Questions

Diamond Certified Researched Articles on Master's Touch Upholstery

researched article

Master's Touch Upholstery reupholstered this couch.

Master’s Touch Upholstery provides a wide range of reupholstery services for residential and commercial clients in Sonoma, Napa, Marin, Mendocino, and Lake Counties. In addition to reupholstering all types of modern and antique furniture, the company has the in-house capabilities to make custom products like headboards.

Owner Dan Skiles Jr. says Master’s Touch Upholstery’s small size allows him to complete projects as quickly and efficiently as possible. “A lot of upholstery companies leave their customers’ furniture sitting around their shops for months, but I have what it takes to get the job done in a couple of weeks. I really enjoy taking a broken-down piece, bringing it back to life and seeing the look on the client’s face when they realize they have brand-new furniture to enjoy.”

Master’s Touch Upholstery offers a comprehensive warranty on upholstery fabric that’s treated with Fiber ProTector® Bay Area, one of the most technically advanced fiber protection systems on the market. “Fiber ProTector prolongs the life of upholstery, provides easier spot removal, effectively shields against oil- and water-based stains, and improves professional cleaning,” says Mr. Skiles. “Not only does it save time and money, it also provides peace of mind.”

“I want every customer to have a positive experience, so I focus on doing high-quality work that leaves them completely satisfied. By paying attention to details and utilizing my old-world craftsmanship, I’m able to turn old pieces of furniture into beautiful works of art.”

Prior to having a piece of furniture re-upholstered, make sure it’s a worthwhile investment. If you have a favorite chair or sofa that’s fallen into disrepair, you may be considering having it professionally re-upholstered. However, due to the considerable cost of re-upholstery work, it’s important to consider whether the end justifies the means. “If a piece of furniture is well-made and isn’t too damaged, it can usually be restored to ‘good as new’ condition,” says Dan Skiles, owner of Master’s Touch Upholstery in Santa Rosa. “However, restoring a piece is usually more expensive than simply buying a new one, so if your piece isn’t special in some way, it might not make sense to pay the extra cost.

Here are some scenarios where re-upholstery may be a worthwhile investment:


  • The piece is an antique.

  • The piece is a unique, custom-made or high-end item.

  • The piece is a family heirloom or otherwise has sentimental value.

  • The piece is part of a matching set and can’t be replaced.

  • The piece is of a particular size or design that’s hard to come by.



While any of the aforementioned scenarios may justify the cost of re-upholstery, one instance where it’s seldom worthwhile is with cheaply made, mass-produced furniture. “A lot of furniture stores are selling disposable furniture these days, and those products are so low-quality that re-upholstering them would just be a waste of money,” says Mr. Skiles. “If the frame isn’t good quality to begin with, there’s no point in having it re-covered.”

Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for upholstery companies that have earned the prestigious Diamond Certified award. For Master's Touch Upholstery, keeping customers happy is all about ensuring quality at every phase of the upholstery process. "In addition to delivering a high-quality product, I want to make sure every customer has a positive experience," says owner Dan Skiles. "It really bothers me when a client is unhappy with something, even if it's a minor detail, so I always strive to do things in a way that will ensure total customer satisfaction."

Master's Touch Upholstery has been providing re-upholstery services for residential and commercial clients in Sonoma, Marin, Napa, Mendocino, and Lake Counties since 1985. In addition to re-upholstering all types of modern and antique furniture, the company has the training and equipment to make headboards and other custom products.

Unlike less experienced upholstery companies that take on too many projects and leave their customers waiting as a result, Master's Touch Upholstery focuses on providing a timely turnaround without sacrificing the quality of its work. "A lot of my customers complain about how long other upholstery shops take to finish their jobs," says Mr. Skiles. "These shops might spend several months trying to recover a chair, whereas I can complete the same project in two or three weeks. I always strive to provide a quick turnaround while doing excellent work."

Another distinguishing attribute of Master's Touch Upholstery is its detail-oriented approach to upholstery work, which Mr. Skiles says allows him to ensure the best possible results. "I start by addressing the internal parts that no one ever sees and build the quality from there. I never cut corners, I only use top-of-the-line materials, and when the job is finished, I closely inspect it to make sure nothing was missed."

Diamond Certified Researched Capabilities on Master's Touch Upholstery

Service Area

Sonoma County
Napa County
Marin County
Mendocino County
Lake County
Serving All of Sonoma, Napa, Marin, Mendocino and Lake Counties, Including Cotati, Sebastopol, Rohnert Park, Petaluma, Healdsburg and Cloverdale

Main Services

Upholstery
  • Couch Reupholstery
  • Custom Upholstery
  • Dining Chair Upholstery
  • Furniture Reupholstery
  • Leather Furniture Repairs
  • Leather Upholstery
  • Reupholstery
  • Sofa Cleaning
  • Upholstery Fabric
  • Upholstery Repair
  • Vinyl Upholstery
Furniture - Repair
  • Antique Furniture Restoration
  • Chair Caning Repair
  • Couch Cushion Replacement
  • Furniture Refinishing
  • Furniture Repair
  • Furniture Restoration
  • Leather Couch Repair
  • Patio Furniture Repair
  • Patio Sling Chair Repair
  • Upholstery Repair
  • Wood Scratch Repair

Additional Services

Antique & Modern Furniture Reupholstery
Headboards
Banquettes

Company Info

Hours
Mon
09:00 am - 05:00 pm
Tue
09:00 am - 04:30 pm
Wed
09:00 am - 04:30 pm
Thu
09:00 am - 05:00 pm
Fri
09:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Open Now
Mon, Thu, Fri: 9am – 5pm
Tue, Wed: 9am – 4:30pm
Website
Contact
Master's Touch Upholstery
468 Yolanda Ave Suite 205, Santa Rosa, CA 95404

Capabilities Table

Company Name
Master's Touch Upholstery
Phone Number
DCID Number
DCID7075789495
Managers
Dan Skiles Jr., Owner,
Shannon Cronan, Office Manager
Years in Industry
51 (Mr. Skiles)
Insurance
Liability Insurance
Founded
1985
Customer Type
Commercial, Residential
Warranties & Guarantees
5-Year Warranty Against Rips, Tears, Burns, Punctures and Stains on Upholstery Fabric Treated With the Fiber ProTector® Bay Area Treatment Option
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

diamond certified logo

Brands

capabilities award
capabilities award
capabilities award
capabilities award
capabilities award
capabilities award
capabilities award
capabilities award
capabilities award

Key Factors

Master's Touch Upholstery Family Owned
Family Owned
Master's Touch Upholstery Walk-Ins Welcome
Walk-Ins Welcome
Master's Touch Upholstery Residential & Commercial
Residential & Commercial
Master's Touch Upholstery Live Phone Call Answers
Live Phone Call Answers
Master's Touch Upholstery Diamond Certified Expert Contributor
Diamond Certified Expert Contributor
Master's Touch Upholstery Parking On site
Parking On site
Master's Touch Upholstery Worksmanship Guaranteed
Worksmanship Guaranteed
Master's Touch Upholstery Showroom
Showroom

Select Photos From Master's Touch Upholstery

1 of 20Picture of Master's Touch Upholstery - Master's Touch Upholstery
Master's Touch Upholstery
Picture of Master's Touch Upholstery - Master's Touch Upholstery
Picture of Master's Touch Upholstery - Master's Touch Upholstery
Picture of Master's Touch Upholstery - Master's Touch Upholstery
Picture of Master's Touch Upholstery - Master's Touch Upholstery
Picture of Master's Touch Upholstery - Master's Touch Upholstery
Picture of Master's Touch Upholstery - Master's Touch Upholstery

Diamond Certified Expert Contributor Advice & Tips

Dan Skiles Jr. is a 45-year veteran of the upholstery industry and owner of Master's Touch Upholstery, a Diamond Certified company. He can be reached at (707) 200-7463 or by email.

Dan Skiles Jr. is a 45-year veteran of the upholstery industry and owner of Master's Touch Upholstery, a Diamond Certified company. He can be reached at (707) 200-7463 or by email.

Dan Skiles Jr.: Mastering the Craft

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — In the years following his employment at an upholstery shop, Dan Skiles Jr. went from sweeping floors to mastering a time-honored craft. “After graduating from high school, I got a job at a local upholstery place, where I started off pushing a broom and making deliveries,” he remembers. “Pretty soon, I moved up to stripping furniture and started learning how to sew. Along the way, one of the old-timers took me under his w...

Read Full Article - Dan Skiles Jr.: Mastering the Craft

Master's Touch Upholstery Website and External Feeds

Company Suggested Links

FAQs

By Master's Touch Upholstery

How much will it cost to re-upholster my furniture?

Can you repair my upholstery?

Can you restore my chair’s cushion?

Can you explain my fabric options?

Master's Touch Upholstery Ratings and Survey Responses

diamondcertified logo
Master's Touch Upholstery
281 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
9 CONSECUTIVE YEARS
SINCE APRIL 2016
CERT 2347

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File

Phone Survey Responsesfrom 281 Verified Customers

Hanna

I've recommended them to a lot of different people that I know personally. If they need someone in upholstery, they should deal with this company. They're always professional, and they get it done right.

Verified Customer of Master's Touch Upholstery, 1 of 281

10 Quality
Yes Loyalty
G.B.I.

I was very happy with him. He's very knowledgeable and does excellent work.

Verified Customer of Master's Touch Upholstery, 2 of 281

10 Quality
Yes Loyalty
I.M.I.

They're the only upholstery company I'll ever recommend.

Verified Customer of Master's Touch Upholstery, 3 of 281

10 Quality
Yes Loyalty
Sally N.

They're very professional. Their work is excellent, and it stands the test of time. I've done work with them years ago and it has all lasted. Their choice of fabric is pretty good. They'll work with fabric you bring them as well. They're versatile and accommodating in that way. I've been very satisfied with them. They've done work for me over the last 5 years, custom things.

Verified Customer of Master's Touch Upholstery, 4 of 281

10 Quality
Yes Loyalty
Christine M.

They restored my grandmothers chairs that I thought I was going to have to get rid of. They did a beautiful job and restored them. They are more than just chairs to me. They are beautiful and comfortable. They had been sitting in ashes for 6 months after the fire, but they still fixed them. They are wonderful, local, and Sonoma County strong.

Verified Customer of Master's Touch Upholstery, 5 of 281

10 Quality
Yes Loyalty
Diedra L.

I would tell them that he certainly knows his business. Dan is fair, and he really is an artist with his craft. I think he has great insight into what people's tastes are. He's a good listener. He did some antique pieces, and some new ones, that I wouldn't trust with anyone else. They are absolutely splendid.

Verified Customer of Master's Touch Upholstery, 6 of 281

10 Quality
Yes Loyalty
Sandra S.

Just today I told someone about the work they did. We have a chair from Restoration Hardware that we have had for 15 years, and it was stained. We took it to them, and now it looks brand new. It had good structure, and they did the upholstery in way that makes it look brand new and gorgeous.

Verified Customer of Master's Touch Upholstery, 7 of 281

10 Quality
Yes Loyalty
N.B.I.D.

I'm an interior designer, so I've used him professionally. He has the best attention to detail and the best quality you can get. I tell my clients all the time whenever you get something reupholstered by him it will turn out as good if not better than brand new.

Verified Customer of Master's Touch Upholstery, 8 of 281

10 Quality
Yes Loyalty
Jerry B.

I would love to give them an '11'. It's unbelievable the beautiful work that they do. They are perfect. They do perfect upholstery and have perfect service. They actually delivered our pieces four weeks sooner than we expected them to be finished.

Verified Customer of Master's Touch Upholstery, 9 of 281

10 Quality
Yes Loyalty
N.C.I.D.

He does excellent work. I've been using his services for years. He is always on time, and he goes the extra mile in every job. He uses quality products and is very professional. I'd recommend him to anyone who needs upholstery done.

Verified Customer of Master's Touch Upholstery, 10 of 281

10 Quality
Yes Loyalty
Marianne D.

They're a little shop, but they're very accommodating. They did really well with the chairs I gave them, and I've gotten compliments on them. The gentleman even came to my house to check the chairs to see if I was happy with them.

Verified Customer of Master's Touch Upholstery, 11 of 281

10 Quality
Yes Loyalty
Mona S.

They are so talented and skilled. They have old-world skill, with the attention they put in to their work. I had three chairs and a stool done with them, and they were antiques from my grandmother. I trusted them to do the work.

Verified Customer of Master's Touch Upholstery, 12 of 281

10 Quality
Yes Loyalty
Zoe S.

They're awesome. They're really great. I feel very personally cared for as a customer. They present options for me at all price ranges. They help guide me through all of the decisions. The quality is really high.

Verified Customer of Master's Touch Upholstery, 13 of 281

10 Quality
Yes Loyalty
Beverly W.

I have used this company for several years. I have lived here for a long time and have used them for many different things. They're the company I always come back to. I was completely satisfied with their work.

Verified Customer of Master's Touch Upholstery, 14 of 281

10 Quality
Yes Loyalty
Mary L.

They need to go there and talk to her and get their decks lined up, take pictures of what you want to get done, and she will get them ordered the next day for you to make your choices. It's very good.

Verified Customer of Master's Touch Upholstery, 15 of 281

10 Quality
Yes Loyalty
Patricia D.

I would say they have a wide selection of materials to choose from. They take good care to make sure that they do a quality job. I would say that the front office people are friendly and helpful.

Verified Customer of Master's Touch Upholstery, 16 of 281

10 Quality
Yes Loyalty
Judy B.

I would just say how professional they are and what really wonderful workmanship they offer. Our project had stripes, so matching all of those stripes and stuff, they did such a good job on it.

Verified Customer of Master's Touch Upholstery, 17 of 281

10 Quality
Yes Loyalty
Astrid G.

They not only upholstered the chair, they put in a new seat and a whole new back. It looks brand new. It wasn't cheap, but it's gorgeous and a piece everyone sees when they come into my house.

Verified Customer of Master's Touch Upholstery, 18 of 281

10 Quality
Yes Loyalty
Amber M.

They have an amazing seamstress. They are willing to use whatever material you have. They have fixed our outside cushions, our couch cushions, and they have an amazing selection of fabrics.

Verified Customer of Master's Touch Upholstery, 19 of 281

10 Quality
Yes Loyalty
Erin N.

They were really responsive, great, delivered a great product, and I really liked what they did. The piece they worked on was a family heirloom, so I wouldn't have trusted anyone else.

Verified Customer of Master's Touch Upholstery, 20 of 281

10 Quality
Yes Loyalty
Polly B.

The quality of their work is great. They are thorough, they work hard to find materials for the projects you have, and their presence is great.They are helpful and reasonably priced.

Verified Customer of Master's Touch Upholstery, 21 of 281

10 Quality
Yes Loyalty
Jeremy G.

I would like to tell others that they can trust this place. They redid a couch of my great grandmothers that I inherited, and they did an amazing job. Proceed with confidence.

Verified Customer of Master's Touch Upholstery, 22 of 281

10 Quality
Yes Loyalty
Betty S.

I have had them do numerous projects for me over the years for my apartment. All of the work they did for me has just been of the absolute supreme quality. They're the best.

Verified Customer of Master's Touch Upholstery, 23 of 281

10 Quality
Yes Loyalty
Janice C.

I would tell them that I would definitely use them again because they did an excellent job, and although it was expensive, it was a reasonable for the quality of the work.

Verified Customer of Master's Touch Upholstery, 24 of 281

10 Quality
Yes Loyalty
Cherlyn M.

They are expensive, but they do have a unique niche that they do very well, so if you need a repair, this would be the company you should choose. They know their carpets.

Verified Customer of Master's Touch Upholstery, 25 of 281

10 Quality
Yes Loyalty
Kevin T.

I felt immediately confident in the gentlemen who came out to appraise my work in the beginning. I was pleased with the high quality of work they did overall.

Verified Customer of Master's Touch Upholstery, 26 of 281

10 Quality
Yes Loyalty
Joel B.

The quality of their work is excellent. The pieces are either delivered on time or even before they anticipated finishing them. They have fair prices as well.

Verified Customer of Master's Touch Upholstery, 27 of 281

10 Quality
Yes Loyalty
Debbie B.

They were very professional, efficient, and they did a great job. They did it on time, actually a little earlier than anticipated. The prices are quite fair.

Verified Customer of Master's Touch Upholstery, 28 of 281

10 Quality
Yes Loyalty
Cathy C.

They are so patient and work with you even though you keep changing your mind. They will help you choose fabric. Talk to them. They are a valuable resource.

Verified Customer of Master's Touch Upholstery, 29 of 281

10 Quality
Yes Loyalty
Carol S.

They were very personable, and they were willing to work with me when I provided my own fabric. They got it done in the amount of time they said they would.

Verified Customer of Master's Touch Upholstery, 30 of 281

10 Quality
Yes Loyalty
Douglas B.

They offer high quality work at a good price, and they know what they are doing. If you have valuable rugs or furniture, they're the ones to leave it to.

Verified Customer of Master's Touch Upholstery, 31 of 281

10 Quality
Yes Loyalty
Diane B.

They're fabulous. They do a really quality job. They are personal, friendly, helpful, and they do a meticulous job. They do a very good quality job.

Verified Customer of Master's Touch Upholstery, 32 of 281

10 Quality
Yes Loyalty
Jo K.

I had a really small thing done by them, and it was excellent, so I intend on going back there for more projects to be finished. They're reliable.

Verified Customer of Master's Touch Upholstery, 33 of 281

10 Quality
Yes Loyalty
Patricia T.

They covered three bolsters and made them look identical, exactly the way I asked. I had a quick turnaround deadline that they were able to meet.

Verified Customer of Master's Touch Upholstery, 34 of 281

10 Quality
Yes Loyalty
Janice G.

They deliver on their promises such as pick-up dates and return dates. They have a huge selection of fabrics, and their work is 100% top quality.

Verified Customer of Master's Touch Upholstery, 35 of 281

10 Quality
Yes Loyalty
R.D.

They have great attention to detail. They're reliable. They're professional and timely. I'd highly recommend them to anyone. They're fantastic.

Verified Customer of Master's Touch Upholstery, 36 of 281

10 Quality
Yes Loyalty
Pat N.

The quality is extremely professional. The interior designer I work with has also been pleased with them. I wouldn't hesitate to use them again.

Verified Customer of Master's Touch Upholstery, 37 of 281

10 Quality
Yes Loyalty
Tyler R.

They did really good for me. They're very professional and everything came in quick, just as I ordered. I was in and out. There was no problem.

Verified Customer of Master's Touch Upholstery, 38 of 281

10 Quality
Yes Loyalty
Karen A.

They were very helpful, they did what they were asked to do, they had suggestions for me, and this is probably the 5th or 6th time using them.

Verified Customer of Master's Touch Upholstery, 39 of 281

10 Quality
Yes Loyalty
Susan M.

I would tell them that they know exactly the types of fabrics that cats will not scratch, and they help you choose the colors and patterns.

Verified Customer of Master's Touch Upholstery, 40 of 281

10 Quality
Yes Loyalty
Karen N.

The product was great. I'm a designer and had a project done for a client, and they were really happy with the result. It turned out great.

Verified Customer of Master's Touch Upholstery, 41 of 281

10 Quality
Yes Loyalty
Betz T.

They were very personable, and their workmanship was outstanding. This is the second time that I've used them, and I would recommend them.

Verified Customer of Master's Touch Upholstery, 42 of 281

10 Quality
Yes Loyalty
Stephanie C.

They're experts. They really know what they're doing, and it's worth the wait, because there is a wait. They are masters at what they do.

Verified Customer of Master's Touch Upholstery, 43 of 281

10 Quality
Yes Loyalty
Jennie M.

I thought their work was excellent and they worked in a very expedient way. I got my cushions back really quickly and I appreciated that.

Verified Customer of Master's Touch Upholstery, 44 of 281

10 Quality
Yes Loyalty
Joan S.

They did an excellent job on my chair and my foot stool. Before I went in, the two pieces did not match, but now they do thanks to them.

Verified Customer of Master's Touch Upholstery, 45 of 281

10 Quality
Yes Loyalty
Lindsay H.

It's a wonderful family-owned business. They are perfectionists. They make it right. They're reasonably price, and they do a great job.

Verified Customer of Master's Touch Upholstery, 46 of 281

10 Quality
Yes Loyalty
Ellie H.

I think that they use quality materials. They truly understand furniture. They give you the best product for whatever your need is.

Verified Customer of Master's Touch Upholstery, 47 of 281

10 Quality
Yes Loyalty
Aaron J.

They were a good quality company and seemed like a small family company. I like to support people that do business for themselves.

Verified Customer of Master's Touch Upholstery, 48 of 281

10 Quality
Yes Loyalty
Gus G.

They were very precise with what they said and they gave a quote. I was kind of rushing them and they really accommodated my time.

Verified Customer of Master's Touch Upholstery, 49 of 281

10 Quality
Yes Loyalty
Nancy B.

I have recommended them. I called them about a chair, and they said to bring it in the same day, and my chair was done in 2 hours.

Verified Customer of Master's Touch Upholstery, 50 of 281

10 Quality
Yes Loyalty