Master’s Touch Upholstery provides a wide range of reupholstery services for residential and commercial clients in Sonoma, Napa, Marin, Mendocino, and Lake Counties. In addition to reupholstering all types of modern and antique furniture, the company has the in-house capabilities to make custom products like headboards.
Owner Dan Skiles Jr. says Master’s Touch Upholstery’s small size allows him to complete projects as quickly and efficiently as possible. “A lot of upholstery companies leave their customers’ furniture sitting around their shops for months, but I have what it takes to get the job done in a couple of weeks. I really enjoy taking a broken-down piece, bringing it back to life and seeing the look on the client’s face when they realize they have brand-new furniture to enjoy.”
Master’s Touch Upholstery offers a comprehensive warranty on upholstery fabric that’s treated with Fiber ProTector® Bay Area, one of the most technically advanced fiber protection systems on the market. “Fiber ProTector prolongs the life of upholstery, provides easier spot removal, effectively shields against oil- and water-based stains, and improves professional cleaning,” says Mr. Skiles. “Not only does it save time and money, it also provides peace of mind.”
“I want every customer to have a positive experience, so I focus on doing high-quality work that leaves them completely satisfied. By paying attention to details and utilizing my old-world craftsmanship, I’m able to turn old pieces of furniture into beautiful works of art.”
Prior to having a piece of furniture re-upholstered, make sure it’s a worthwhile investment. If you have a favorite chair or sofa that’s fallen into disrepair, you may be considering having it professionally re-upholstered. However, due to the considerable cost of re-upholstery work, it’s important to consider whether the end justifies the means. “If a piece of furniture is well-made and isn’t too damaged, it can usually be restored to ‘good as new’ condition,” says Dan Skiles, owner of Master’s Touch Upholstery in Santa Rosa. “However, restoring a piece is usually more expensive than simply buying a new one, so if your piece isn’t special in some way, it might not make sense to pay the extra cost.
Here are some scenarios where re-upholstery may be a worthwhile investment:
- The piece is an antique.
- The piece is a unique, custom-made or high-end item.
- The piece is a family heirloom or otherwise has sentimental value.
- The piece is part of a matching set and can’t be replaced.
- The piece is of a particular size or design that’s hard to come by.
While any of the aforementioned scenarios may justify the cost of re-upholstery, one instance where it’s seldom worthwhile is with cheaply made, mass-produced furniture. “A lot of furniture stores are selling disposable furniture these days, and those products are so low-quality that re-upholstering them would just be a waste of money,” says Mr. Skiles. “If the frame isn’t good quality to begin with, there’s no point in having it re-covered.”
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for upholstery companies that have earned the prestigious Diamond Certified award. For Master's Touch Upholstery, keeping customers happy is all about ensuring quality at every phase of the upholstery process. "In addition to delivering a high-quality product, I want to make sure every customer has a positive experience," says owner Dan Skiles. "It really bothers me when a client is unhappy with something, even if it's a minor detail, so I always strive to do things in a way that will ensure total customer satisfaction."
Master's Touch Upholstery has been providing re-upholstery services for residential and commercial clients in Sonoma, Marin, Napa, Mendocino, and Lake Counties since 1985. In addition to re-upholstering all types of modern and antique furniture, the company has the training and equipment to make headboards and other custom products.
Unlike less experienced upholstery companies that take on too many projects and leave their customers waiting as a result, Master's Touch Upholstery focuses on providing a timely turnaround without sacrificing the quality of its work. "A lot of my customers complain about how long other upholstery shops take to finish their jobs," says Mr. Skiles. "These shops might spend several months trying to recover a chair, whereas I can complete the same project in two or three weeks. I always strive to provide a quick turnaround while doing excellent work."
Another distinguishing attribute of Master's Touch Upholstery is its detail-oriented approach to upholstery work, which Mr. Skiles says allows him to ensure the best possible results. "I start by addressing the internal parts that no one ever sees and build the quality from there. I never cut corners, I only use top-of-the-line materials, and when the job is finished, I closely inspect it to make sure nothing was missed."