Mason Plumbing, Inc. provides a wide range of plumbing maintenance and repair services for residential and commercial clients throughout Marin County. In addition to handling routine work like faucet replacements and toilet repairs, the family-owned and operated company has the training and equipment to clean sewers, perform video pipe inspections, install and repair tankless water heaters, and more.
CEO Cameron Mason says Mason Plumbing’s success can be attributed to a combination of reliability, accountability and customer service. “We’re known for our integrity—we’re fair and honest with our recommendations, we show up when we say we will, and we do what we say we’re going to do. Our customers know that when they call us, they’re going to get our best possible service.”
Mason Plumbing’s small size allows it to take a hands-on approach to each job and prioritize quality control throughout every aspect of its work. “We’ve kept our company smaller so we can continue to provide our customers with a high level of quality,” says Mr. Mason. “We’re able to connect with them on a personal level and make sure they have positive experiences, which they really appreciate.”
“Our goal is to build long-term relationships with our customers, and the best way to do that is to provide them with excellent service that exceeds their expectations. We have a deep connection to the communities we serve, and we’re committed to providing plumbing help whenever it’s needed.”
If you’re planning to install new plumbing appliances or fixtures, consider products that will maximize your water efficiency without sacrificing comfort.
Despite the public pleas for water efficiency, many Bay Area residents are suffering from conservation fatigue after years of low-water conditions. But according to Cameron Mason, CEO of Mason Plumbing, Inc. in San Anselmo, even those who are tired of carefully monitoring their water usage can find solutions that conserve without cramping comfort. “High-efficiency tankless water heaters and recirculating pumps are good examples of new technology that has changed in recent years,” he explains. “Such systems allow homeowners to have instant access to hot water, which can save thousands of gallons of water per household per year.”
Options like high-efficiency toilets, appliances, and fixtures contribute to water savings without sacrificing comfort and convenience. Consider the following information:
· WaterSense products (labeled by the EPA) help consumers choose water-conscious fixtures that are efficient and still function well. Items like showerheads, toilets, bathroom and kitchen faucets, and toilets have been tested and certified for exceptional performance.
· Low-flow toilets are improving. Today’s low-flow toilets save up to 2 gallons per flush compared to toilets installed prior to 1993, and they flush better than early versions of water-saving toilets. Look for dual-flush models that allow you to choose the amount of water per flush for even more water savings.
· Low-flow faucets that restrict flow from 2.2 gallons per minute to 1.5 gallons per minute don’t noticeably use less water, but they can save upward of 700 gallons per year.
· Aerating showerheads and faucets mix air and water to offer desired water pressure while still using less water. Some manufacturers even offer rain-style, massaging and center-jet showerheads that feel like high-flow fixtures.
· Sensors and low-flow irrigation systems allow you to water your lawn and preserve curb appeal with less water usage by only watering when your plants need it. Systems that self-detect leaks and other problems can prevent wasted water by warning homeowners about leaks and irrigation system damage.
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Mason Plumbing, Inc., keeping customers satisfied comes down to three factors: reliability, accountability and customer service. “We show up when we say we will and do what we say we’re going to do,” affirms CEO Cameron Mason. “By staying committed to serving our community and treating our customers fairly, we’ve been able to set ourselves apart.”
Mason Plumbing has been providing plumbing maintenance and repair services for residential and commercial clients throughout Marin County since 2003. In addition to handling routine work like toilet repairs and faucet replacements, the family-owned and operated company has the in-house capabilities to clean sewers, perform video pipe inspections, install and repair water heaters (including tankless models), and more.
Unlike larger plumbing companies that take an “assembly line” approach to every job in an effort to maximize their workload volume, Mason Plumbing focuses on providing personalized service in order to maintain a high level of quality. “By keeping our company small, we’ve been able to improve the ways we connect with our clients and train our technicians,” says Mr. Mason. “We want to do right by every customer, and the best way to do that is to take a personal, hands-on approach to their job.”
To further differentiate itself from its competition, Mason Plumbing offers a variety of water-saving options to help eco-conscious customers do their part to help the environment. “New products like high-efficiency tankless water heaters and recirculating pumps give homeowners instant access to hot water, which can save hundreds of gallons of water a month,” explains Mr. Mason. “Other options like high-efficiency toilets and appliances add to water savings without sacrificing comfort and convenience.”
