Maintenance Agents is a reputable company that provides window cleaning, pressure washing, and gutter cleaning services for commercial and residential properties. The company is dedicated to providing the highest possible standards of safety and professionalism.
Owner Jose Barajas says his hands-on approach has allowed him to build a loyal clientele base that’s quick to refer Maintenance Agents to others. “As the owner-operator, I’m on every jobsite dealing with the customer and making sure the project runs smoothly. I know what it takes to maintain good relationships with my clients and improve the curb appeal of their properties.”
Mr. Barajas says Maintenance Agents’ detail-oriented business practices are important for ensuring its customers have positive experiences. “For example, if there’s an area on the building that’s not accessible or there’s a safety concern, I’ll present that to my customer and we’ll work together to take care of it. My clients really appreciate my knowledge, skill and safety practices in the exterior building maintenance industry.”
“My goals on each job are to meet the demands of the customer, be there to answer their questions and make sure the work turns out exactly how it’s supposed to. I strive for 100 percent customer satisfaction in everything I do, and the best way to achieve that is to focus on details and take the time to ensure quality results.”
When it comes to maintaining the windows on your home or business, don’t underestimate the importance of working with a professional. It can be tempting to hire the first window washing company you come across in the phone book, but that’s usually not the best way to find a qualified professional who will provide you with honest, safe services. According to Jose Barajas, owner of Maintenance Agents in Tracy, you should take the time to find a company that’s insured, has the right equipment for the job and cares about the quality of its work. “If a window cleaning company doesn’t carry insurance, it shows they don’t care about quality,” he says. “In fact, if you hire a company that isn’t insured, you can be liable for any property damage or even injuries to their workers.”
Since your window washer will likely use a ladder, having the right equipment and a commitment to safety are also crucial. “When you’re dealing with ladders and heights, you need experience in ladder safety,” confirms Mr. Barajas. “You also need to know how to use the equipment and make smart choices about the best cleaning products for the job.”
Mr. Barajas also cautions that simply caring about safety isn’t enough to get the outcome you want. “You can have the best equipment, but ultimately, the quality of the job comes down to the workers taking their time and delivering quality.”
Most industry experts say you should have your windows professionally cleaned at least once a year, but there are numerous steps you can take in between those cleanings to extend the life and functionality of your windows. Consider the following tips:
- Always use a soft cloth or bristle brush with a long handle to wash your windows. Don’t ever use high-pressure spray—the increased pressure can damage the caulking.
- Use horizontal strokes to wash one side of a window and vertical strokes to wash the other side—you’ll immediately be able to tell which side has a streak. You can prevent streaks on large windows by using a squeegee on a long handle or a sponge/squeegee combination.
- A soft toothbrush or cotton swab makes a good tool for cleaning the corners of windows. To remove the build-up that accumulates, dip the toothbrush or swab in vinegar and rinse it with water.
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for window washing companies that have earned the prestigious Diamond Certified award. For Maintenance Agents, the best way to ensure customer satisfaction is to focus on the details of every job, regardless of its size. "My detail-oriented approach to cleaning allows me to provide my customers with the results they expect," affirms owner Jose Barajas. "Their satisfaction is my number one priority, so everything I do is based on achieving that."
Maintenance Agents has been cleaning windows for residential and commercial clients in Alameda, Contra Costa, San Mateo, Santa Clara, and San Francisco Counties since 2013. The company also has the in-house capabilities to clean gutters and power wash exterior surfaces, and it provides every job with a written satisfaction guarantee.
Unlike window washing companies whose owners delegate project management responsibilities to less experienced employees, Maintenance Agents provides each job with the hands-on expertise of Mr. Barajas himself. "As the owner-operator, I'm on the jobsite doing the work and making sure the customer is 100 percent satisfied," he says. "I can walk them through the process and answer all of their questions, which they really appreciate."
Another distinguishing attribute of Maintenance Agents is its flexibility when it comes to working around its customers' schedules. "A lot of my customers want their work done late at night, early in the morning or on days when their businesses aren't open," says Mr. Barajas. "I understand that, so I make myself available whenever they need me."