Kelly’s Appliance Center performs major household appliance repairs in Marin and Sonoma Counties. In addition to working on everything from dishwashers and garbage disposals to refrigerators and ovens, the company helps do-it-yourselfers by carrying a wide variety of parts made by industry-leading manufacturers like Sub-Zero, General Electric and Thermador.
Owner Mark Kelly says much of Kelly’s Appliance Center’s success can be attributed to its customer-oriented approach to every job. “Our goal is to get our clients’ appliances up and running as quickly, efficiently and cost-effectively as possible, so everything we do is geared toward accomplishing that goal. By being fair, honest and reliable, we’re able to make sure each customer gets exactly what they need.”
Kelly's Appliance Center makes scheduling an appointment quick and easy. Customer service representatives assist clients throughout the week and the company’s AI Customer Service Representative, SCAI, is available during evenings and weekends.
From booking to repair completion, Kelly’s Appliance Center’s team is dedicated to making the process seamless. The company's skilled technicians arrive on time, fully equipped to diagnose and repair appliances with precision. “With clear communication and fair pricing, we ensure no surprises—just dependable solutions,” says Mr. Kelly.
“Our customers are very important to us, so we treat them the way we’d want to be treated and do whatever we can to take care of their needs. Providing personal customer service is our number one priority, and we take great pride in ensuring the satisfaction of every client.”
When choosing an appliance repair company, it’s a good idea to do your homework beforehand.
When a major appliance breaks, it can be hard to know whom to call. Each type of repair service seems to have pros and cons. Some of the big brands offer convenient nationwide service plans through their repair technicians, while independent companies might offer more personalized service. The differences between your choices can seem overwhelming when all you want is a fast, efficient repair.
Mark Kelly, owner of Kelly’s Appliance Center in Cotati, says there are a few options. “Large, national brands like Sears are easy to call, but you never know if you’ll get the same technician because they have multiple technicians servicing the same area. Small appliance repair companies usually send the same technician every time, but they might be booked for weeks in advance, so it can be harder to get fast service. I recommend finding a company that can bridge the gap—one that takes care of you as an individual and has enough technicians to provide quick service.”
But what if you’re adamant about hiring a technician who’s an expert in your appliance’s make and model? Mr. Kelly says that while national brands have their own service technicians who specialize in specific brands, they aren’t your only choice for certified, professional repairs. “Independent technicians can attend classes and get certified in repairs for various brands, and repair technicians can become factory-authorized and get up-to-date training on ever-evolving appliances.”
This is especially important in an era when appliances are going wireless and becoming smaller and faster. “The newest technology is always evolving and changing,” affirms Mr. Kelly. “That’s why it’s important to find a repair technician who understands the technology and is able to do the repairs in a way that protects your appliance.”
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for appliance repair companies that have earned the prestigious Diamond Certified award. For Kelly’s Appliance Center, the most effective way to keep customers happy is to provide them with fast, honest, reliable service. “We treat our customers the way we’d want to be treated,” affirms owner Mark Kelly. “By providing high-quality work and keeping our promises, we’re able to make sure every customer gets exactly what they need.”
Kelly’s Appliance Center has been servicing and repairing household appliances at its Cotati facility since 1975. The company has the in-house capabilities to work on everything from dishwashers and garbage disposals to refrigerators and ovens, and it also helps do-it-yourselfers by carrying numerous parts made by top manufacturers like Sub-Zero, General Electric, and Thermador.
Unlike appliance repair companies that overbook themselves and let inquiries from potential clients go to machines or call centers, Kelly’s Appliance Center makes sure an employee answers every phone call and provides a personal response. “Having a live person answer calls is unusual in this industry, but we believe it’s important for providing the best possible customer service,” says Mr. Kelly. “This approach also lets us set up appointments within 24 hours of the initial call, which our customers really appreciate.”
Another distinguishing feature of Kelly’s Appliance Center is the comprehensive satisfaction guarantee it provides on every job. “All our parts and services are covered by a 90-day warranty, so if a customer has a problem with an appliance during that time period, we’ll come to their home, test the appliance and get it working properly. We want every customer to be happy with our service, and standing behind our work with a strong guarantee is an important part of that.”
