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JC Garage Door Center

Garage Doors
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Contra Costa  Napa  Solano Counties
Diamond Certified Company Report
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JC Garage Door Center
311 SURVEYS
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  • Rating
9 CONSECUTIVE YEARS
SINCE AUGUST 2016
CERT 2380

Diamond Certified Ratings Dashboard

311

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 311 SURVEY RESPONSES

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  • Current Complaint File
  • Workers Compensation
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JC Garage Door Center
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Diamond Certified Researched Articles on JC Garage Door Center

researched article

JC Garage Door Center installed these garage doors.

JC Garage Door Center provides, installs and repairs garage doors for residential clients in Solano, Napa, and Contra Costa Counties. The company’s Suisun City showroom features a wide variety of door products made by industry leaders like LiftMaster and Carriage House Door Company.

Owner Juan Caballero says JC Garage Door Center’s customer-oriented business practices have allowed it to maintain a loyal clientele base that’s quick to refer the company to others. “We don’t just try to sell doors to our customers—we take the time to educate them about the products they have in their homes and show them how to keep them in good shape. Our clients know we’re not going to push them toward things they don’t need, and they really appreciate that type of honesty."

JC Garage Door Center’s meticulous approach to quality control includes providing every job with the hands-on expertise of Mr. Caballero himself. “My sons do all the installations and repairs, and they’re well-trained and know how to do the job correctly, but I still recheck everything to make sure it’s perfect,” he says. “By going the extra mile, we’re able to ensure the long-term satisfaction of our customers.” 

"Our clients always come first, no matter what. They keep our business alive, so we do everything we can to meet their needs and accommodate their schedules. Ultimately, we want them to think of us as a great company that always does a great job."

If you’re considering installing a steel garage door, make sure you understand your options. Besides aesthetics, an important attribute to look for in a garage door is durability. In this regard, a steel garage door offers the most cost-effective option, providing maximum durability for a reasonable price. However, when it comes to choosing a steel garage door, there are some important things to know.

Primarily, it’s crucial to remember that steel garage doors come in different gauges. Basically, the lower the gauge, the thicker the metal. For example, a 24-gauge steel door is stronger than a 25-gauge door, and so forth. According to Juan Caballero, owner of JC Garage Door Center in Suisun City, you should always go with the strongest option available. “When it comes to non-insulated steel garage doors, the best choice for residential use is 24-gauge,” he says. “Garage doors go all the way to 28-gauge, but I don’t recommend going any lower than 25 because your door will be more susceptible to damage.”

Mr. Caballero says insulated doors are exceptions because their “sandwich” construction provides additional reinforcement. “Since an insulated garage door has two layers of metal, you can go down to a 25- or 26-gauge door because the two layers provide ample strength when they’re combined. But again, when it comes to a single-layer door, I always recommend 24-gauge for maximum durability.”

Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for garage door companies that have earned the prestigious Diamond Certified award. For JC Garage Door Center, the best way to consistently ensure customer satisfaction is to provide every client with honest, high-quality service, regardless of the extent of the work. "This company was founded on the principles of honest and quality, and that's still how we operate today," says owner Juan Caballero. "When we see our customers around town, we know we can greet them happily and they'll be equally glad to greet us."

JC Garage Door Center has been providing, installing and repairing garage doors for residential clients in Solano, Napa, and Contra Costa Counties since 2009. The company carries a wide range of products at its Suisun City showroom (including doors made by industry leaders like LiftMaster and Amarr), and its technicians are available 24/7 to handle emergency repairs.

Unlike less experienced garage door companies that take a "one size fits all" approach to every job and let the quality of their work suffer as a result, JC Garage Door Center prioritizes quality and attention to detail in every aspect of its operations. "We believe quality is priceless, so we make sure it comes first on every job," affirms Mr. Caballero. "Whether they need large installations or minor repairs, our customers can be assured they're getting the best possible service."

JC Garage Door Center further differentiates itself from its competition by providing every job with the hands-on expertise of Mr. Caballero himself. "I'm present on each jobsite to make sure things are being done correctly," he explains. "The way I see it, it takes a lot less time to double check things than it does to come back and fix them, so I always do a final inspection before signing off on a project."

Juan Caballero, Owner-JC Garage Door CenterJuan Caballero, Owner

Diamond Certified Researched Capabilities on JC Garage Door Center

Service Area

Solano County
Napa County
Contra Costa County
Serving Solano, Napa and Contra Costa Counties, Including Fairfield, Vacaville, Suisun City, Vallejo, Benicia, Dixon, Cordelia and Green Valley

Main Services

Garage Doors
  • Custom Garage Doors
  • Garage Door Installation
  • Garage Door Opener Repair
  • Garage Door Openers
  • Garage Door Repair
  • Garage Door Replacement
  • Garage Door Rollers
  • Garage Door Spring Replacement
  • Glass Garage Doors
  • Insulated Garage Doors
  • Roll Up Garage Doors
  • Wooden Garage Doors

Additional Services

Garage Doors & Openers: Sales & Service
Installations & Repairs
Broken Springs

Company Info

Hours
Mon
Closed
Tue
10:00 am - 05:00 pm
Wed
10:00 am - 05:00 pm
Thu
10:00 am - 05:00 pm
Fri
10:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Open Now
Showroom: By Appointment Only
Tue – Fri: 10am – 5pm
Website
Contact
JC Garage Door Center
405 Railroad Ave Suite D, Suisun City, CA 94585

Capabilities Table

Company Name
JC Garage Door Center
Phone Number
DCID Number
DCID7077326764
Managers
Juan Caballero, Owner
Years in Industry
33 (Manager)
# of Employees
4
License
937158
Memberships
California Operator & Door Association (CODA), International Door Association (IDA)
Insurance
Liability Insurance,
Workers' Compensation
Founded
2009
Customer Type
Residential
Warranties & Guarantees
1-Year Labor Warranty on Door Installations, Manufacturers’ Warranties on Products, 30-Day Warranty on Repairs
Payment Accepted
discover,
mastercard,
visa

Certifications & Awards

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Brands

capabilities award
capabilities award
capabilities award
capabilities award
capabilities award

Key Factors

JC Garage Door Center Family Owned
Family Owned
JC Garage Door Center Established in 2009
Established in 2009
JC Garage Door Center Residential Only
Residential Only
JC Garage Door Center Free Quotes & Consultations
Free Quotes & Consultations
JC Garage Door Center Weekend Hours
Weekend Hours
JC Garage Door Center Free Estimates
Free Estimates
JC Garage Door Center Live Phone Call Answers
Live Phone Call Answers
JC Garage Door Center Worksmanship Guaranteed
Worksmanship Guaranteed
JC Garage Door Center Showroom
Showroom
JC Garage Door Center Wheelchair Accessible
Wheelchair Accessible

Select Photos From JC Garage Door Center

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JC Garage Door Center
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Picture of A recent garage door installation by JC Garage Door Center - JC Garage Door Center
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Picture of JC Garage Door Center - JC Garage Door Center
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Picture of JC Garage Door Center - JC Garage Door Center

JC Garage Door Center Website and External Feeds

Social Media Links

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FAQs

By JC Garage Door Center

How soon can you get here to fix my garage door?

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JC Garage Door Center Ratings and Survey Responses

diamondcertified logo
JC Garage Door Center
311 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
9 CONSECUTIVE YEARS
SINCE AUGUST 2016
CERT 2380

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 311 Verified Customers

V. S. S.

I would say that they responded fairly quickly, they are fairly priced, and they did the job right.

Verified Customer of JC Garage Door Center, 1 of 311

10 Quality
Yes Loyalty
Karen R.

I would definitely recommend them. They are very knowledgeable and helpful.

Verified Customer of JC Garage Door Center, 2 of 311

10 Quality
Yes Loyalty
Mila H.

I would hire them. I'm very pleased with his work.

Verified Customer of JC Garage Door Center, 3 of 311

10 Quality
Yes Loyalty
Kikran T.

Very efficient and accommodating with on-the-fly scheduling, I had an emergency when I was here with my son. I had to leave, and they still did a great job. They ended up leaving and coming back in about 30 minutes. There was no extra charge for them having to come back when I had to leave.

Verified Customer of JC Garage Door Center, 4 of 311

10 Quality
Yes Loyalty
Julia G.

I would refer them, because they were really helpful, and while they were doing the installation, they walked us through about what to expect. A spring broke but they were able to fix it, and while they were fixing the spring, they showed us more garage care.

Verified Customer of JC Garage Door Center, 5 of 311

10 Quality
Yes Loyalty
Tom W.

They are one of the best in the county. I had several people repair my garage door. They were the cheapest and they were honest. Everyone else was trying to sell me their products and they couldn't guarantee their work.

Verified Customer of JC Garage Door Center, 6 of 311

10 Quality
Yes Loyalty
Linda O.

They were quick to resolve my issue, more than happy to correct another problem that I asked them about, and they were available a couple of hours after I called them. They're very nice and family oriented.

Verified Customer of JC Garage Door Center, 7 of 311

10 Quality
Yes Loyalty
Angelo C.

I referred a friend to them already. They do quality work. Juan is unbelievable and his two kids were great. They worked together as a team and I have nothing bad to say about them.

Verified Customer of JC Garage Door Center, 8 of 311

10 Quality
Yes Loyalty
John B.

I was very pleased with how quickly they responded to my needs with my garage door opener. They were extremely friendly, professional and the type of people I like to work with.

Verified Customer of JC Garage Door Center, 9 of 311

10 Quality
Yes Loyalty
David

I was given more information than I knew to ask for. As a woman who knows nothing about garage doors, I felt comfortable and happy with everything that was given to me.

Verified Customer of JC Garage Door Center, 10 of 311

10 Quality
Yes Loyalty
Steve M.

I would tell them that they were very efficient, took care of the job in a timely fashion, and the door has worked very well. It has been over a year since the work.

Verified Customer of JC Garage Door Center, 11 of 311

10 Quality
Yes Loyalty
Dianne H.

I thought I had a serious problem. They listened to me, arranged to come out on an afternoon on their time, quickly handled everything, and they gave me pointers.

Verified Customer of JC Garage Door Center, 12 of 311

10 Quality
Yes Loyalty
Roich S.

They've got the right expertise for your door installation. Because not all doors are the same, you sometimes have to make it work, and they definitely do that.

Verified Customer of JC Garage Door Center, 13 of 311

10 Quality
Yes Loyalty
Leonar L.

I thought the value, Juan's rates were excellent. He was not a rip-off like so many companies are. His son helped him and he was a very friendly, honest guy.

Verified Customer of JC Garage Door Center, 14 of 311

10 Quality
Yes Loyalty
Debra L.

He was very professional, nice, he gave me a quote for a new garage door, and he was very efficient. I've already told a few people about his services.

Verified Customer of JC Garage Door Center, 15 of 311

10 Quality
Yes Loyalty
Juan M.

The owner came out to help me and I really liked him. I've mentioned his services to my Realtor who was looking for a guy to repair his garage doors.

Verified Customer of JC Garage Door Center, 16 of 311

10 Quality
Yes Loyalty
Laura L.

I would recommend them, because I was very happy. He told me what he would do before he did it, and he explained why other things would not work.

Verified Customer of JC Garage Door Center, 17 of 311

10 Quality
Yes Loyalty
Bob R.

They were very personable, available, and they came much on demand. I called, they came. They did the work here prompt and seemed to be experts.

Verified Customer of JC Garage Door Center, 18 of 311

10 Quality
Yes Loyalty
Ken H.

When we set up the appointment, they were here when they were supposed to be and got the job done. I have no complaints. I would recommend them.

Verified Customer of JC Garage Door Center, 19 of 311

10 Quality
Yes Loyalty
Billie B.

It was kind of an emergency, as the garage door opener was not working, and my car was in the garage. I called them, and they came right out.

Verified Customer of JC Garage Door Center, 20 of 311

10 Quality
Yes Loyalty
Bobby W.

They came out when my garage door was broken, did what they had to do to fix it, and they came back when it broke again and fixed it again.

Verified Customer of JC Garage Door Center, 21 of 311

10 Quality
Yes Loyalty
Christina D.

The turnaround time from ordering my door to having it installed was very fast. We also got a new motor and track. I was very pleased.

Verified Customer of JC Garage Door Center, 22 of 311

10 Quality
Yes Loyalty
Adeanna B.

They're very thorough, very friendly, and I'd definitely recommend them to anyone who needs their garage door repaired or replaced.

Verified Customer of JC Garage Door Center, 23 of 311

10 Quality
Yes Loyalty
Craig J.

That when he tells you he is going to be there, he is on time and reliable. He is honest, he does good work, and he is a nice guy.

Verified Customer of JC Garage Door Center, 24 of 311

10 Quality
Yes Loyalty
Emma M.

They are a great family company and it is a good value. They are punctual, have reasonable prices and they are courteous.

Verified Customer of JC Garage Door Center, 25 of 311

10 Quality
Yes Loyalty
Laura L.

I have told different people about them. Anyone I know who is having any issues with their garage doors, I refer to JC.

Verified Customer of JC Garage Door Center, 26 of 311

10 Quality
Yes Loyalty
Rick B.

I would say they are easy to work with, the communication is great, the prices are good, and they are very responsive.

Verified Customer of JC Garage Door Center, 27 of 311

10 Quality
Yes Loyalty
Lawrence B.

They were quick to respond to requests, and they were helpful in showing us what we can do ourselves to make it work.

Verified Customer of JC Garage Door Center, 28 of 311

10 Quality
Yes Loyalty
Elizabeth K.

Easy to work with, and I know their products, so it is easy for me. They are right nearby, so it is super convenient.

Verified Customer of JC Garage Door Center, 29 of 311

10 Quality
Yes Loyalty
Raquel S.

They are very professional, they do high quality work, they are punctual, and they are a great business to work with.

Verified Customer of JC Garage Door Center, 30 of 311

10 Quality
Yes Loyalty
William C.

You can call them on a Saturday and they will come out. They have what you need and they do a professional job.

Verified Customer of JC Garage Door Center, 31 of 311

10 Quality
Yes Loyalty
Kevin P.

They were on time. They were clean and tidy. They did exactly what I asked them to do, it was much appreciated.

Verified Customer of JC Garage Door Center, 32 of 311

10 Quality
Yes Loyalty
Enrique T.

They are very professional. I have always received good work from them. I have used them quite a few times.

Verified Customer of JC Garage Door Center, 33 of 311

10 Quality
Yes Loyalty
Raquel C.

They are very good and I would recommend to use them. I am in real estate and I refer my clients to them.

Verified Customer of JC Garage Door Center, 34 of 311

10 Quality
Yes Loyalty
Emily R.

If I see anybody I know who needs help with their garage door, I'd refer them to JC Garage Door Center.

Verified Customer of JC Garage Door Center, 35 of 311

10 Quality
Yes Loyalty
Bert V.

They were efficient, and they did a good job. They said what they were going to do, and they did it.

Verified Customer of JC Garage Door Center, 36 of 311

10 Quality
Yes Loyalty
Martha W.

They're hardworking, come when they say they are going to, and they seem to know what they're doing.

Verified Customer of JC Garage Door Center, 37 of 311

10 Quality
Yes Loyalty
Chuawcey M.

I would recommend them. I've used them consistently in the multiple properties I own. They're great.

Verified Customer of JC Garage Door Center, 38 of 311

10 Quality
Yes Loyalty
James S.

They are an honest company, and even though it takes a while to get parts, they will help you out.

Verified Customer of JC Garage Door Center, 39 of 311

10 Quality
Yes Loyalty
Christopher B.

I asked them a lot of questions, and he didn't have any hesitation about answering any of them.

Verified Customer of JC Garage Door Center, 40 of 311

10 Quality
Yes Loyalty
Luis G.

They were very efficient and they did good quality work. They were very good at what they did.

Verified Customer of JC Garage Door Center, 41 of 311

10 Quality
Yes Loyalty
Tony B.

He told me a lot about the different motors I could use for my garage. I would recommend them.

Verified Customer of JC Garage Door Center, 42 of 311

10 Quality
Yes Loyalty
Nikki G.

They were wonderful and very helpful. We had a wonderful experience and we really liked them.

Verified Customer of JC Garage Door Center, 43 of 311

10 Quality
Yes Loyalty
Jeff Z.

I highly recommend them. They were very efficient, and they had good problem-solving skills.

Verified Customer of JC Garage Door Center, 44 of 311

10 Quality
Yes Loyalty
Victor R.

They showed up on time, did the job for the estimate they quoted, and cleaned up afterwards.

Verified Customer of JC Garage Door Center, 45 of 311

10 Quality
Yes Loyalty
Bob F.

I thought that he was efficient. He answered all of my questions and I had a lot of them.

Verified Customer of JC Garage Door Center, 46 of 311

10 Quality
Yes Loyalty
Daniel S.

The guy did a heck of a job. He was quick, knowledgeable and great. It works really well.

Verified Customer of JC Garage Door Center, 47 of 311

10 Quality
Yes Loyalty
Kevin P.

Overall, they are fairly priced and it is competitive. They provide expert, quality work.

Verified Customer of JC Garage Door Center, 48 of 311

10 Quality
Yes Loyalty
Jon T.

He was very good and he gave me a couple of tips I didn't know. They did a very good job.

Verified Customer of JC Garage Door Center, 49 of 311

10 Quality
Yes Loyalty
Latateana H.

I would highly recommend them. They are professional and they have very fair prices.

Verified Customer of JC Garage Door Center, 50 of 311

10 Quality
Yes Loyalty