JC Express Movers handles all types of residential and commercial moving projects for clients throughout the Bay Area. The family-owned and operated company takes a full-service approach that includes everything from packing and unpacking to storage unit loading and unloading, and it also has the capabilities to offer hauling services like trash removal and furniture disposal.
Owner Juan Carlos Rodriguez credits much of JC Express Movers’ success to its honest, customer-oriented business practices. “We’ve built a reputation for being clear with our customers and giving them recommendations for saving money on their projects, which they really appreciate,” he says. “Ultimately, we want to make their moves as low-cost and stress-free as possible.”
JC Express Movers prioritizes safety in every aspect of its operations, which Mr. Rodriguez says is important for ensuring positive results. “We hold regular safety meetings with our technicians and make sure they’re up-to-date on the best techniques for packing items, carrying furniture, and loading trucks. I never send someone into the field until I’m sure they can maintain our high standards of excellence.”
“Customer satisfaction is our top priority, so we focus on providing our clients with helpful information and being completely transparent during the moving process. By listening to their needs, taking their concerns seriously and being extra careful with their belongings, we’re able to ensure their have great experiences.”
Save money and still get a professional move.
Moving is expensive and costs are constantly rising. If you’re looking for a way to get a professional move but still save money, here are some tips you should know.
Time is money.
“The biggest cost when it comes to moving is labor, so you can save money by saving your company labor time,” says Juan Carlos Rodriguez, owner of JC Express Movers in Walnut Creek. “That means packing/unpacking and disassembling/reassembling items yourself, including delicate items like TVs. Every move is different, though, so your moving company should be able to give you advice on ways to save money on your specific project. Talk to them about your budget and needs and they’ll find a way to make your move as affordable as possible.”
Get in-person quotes.
By coming to your home and looking at all of your belongings instead of asking you to submit a list of items or photos, your mover should be able to give you a more accurate bid. They should also provide their bid in writing and include a written list of all included items so you can see if anything has been left off.
Ask about services and extra fees.
Extra fees are common in the moving industry—it’s how many companies are able to bid low and still make money—so it’s important to ask about that beforehand. Mr. Rodriguez says some moving companies have a base hourly rate that covers the moving services, but services like packing, crating, antique moving and heavy item moving can cost more. Make sure you know what’s included in your estimate.
Similarly, find out what fees the company is required to charge. “Licensed movers have to follow certain mandatory requirements, so things like fuel surcharges, loading and unloading time, and double drive time have to be included,” explains Mr. Rodriguez. “Some people are surprised by those charges, but moving companies have to follow those rules or else they face penalties or license suspension.”
Maintaining customer satisfaction is a key aspect of any business, but it’s even more important for moving companies that have earned Diamond Certified. For JC Express Movers, keeping clients happy comes down to three factors: safety, professionalism and quality. “We use all the best moving practices and techniques to serve our customers more effectively,” affirms owner Juan Carlos Rodriguez. “Our primary goal is to make their moves as stress-free and low-cost as possible.”
JC Express Movers has been providing all types of residential and commercial moving services for clients throughout the Bay Area since 2015. As a full-service mover, the family-owned and operated company handles everything from packing and unpacking to storage unit loading and unloading, and it also has the in-house capabilities to offer hauling services like furniture disposal and trash removal.
Unlike moving companies that hire inexperienced laborers in an effort to reduce their workload volume, JC Express Movers maintains a staff of highly experienced moving professionals who are thoroughly trained in industry-best practices. “Whenever I hire someone, I personally verify their experience and accompany them on jobs to confirm they’re qualified,” offers Mr. Rodriguez. “It’s my name out there, so I make sure everyone we send into the field does the best possible work.”
Ultimately, Mr. Rodriguez sees JC Express Movers’ honest, transparent business practices as its most valuable attributes. “We give our expert opinion to everyone who calls our office, and we’ll even help them figure out how they can save time and money on an upcoming move,” he explains. “We also provide free onsite estimates and include extras like protecting floors and covering furniture to avoid damage. Our customers really appreciate how dedicated we are to ensuring they have great experiences.”