Question 1

Can you give me an accurate estimate over the phone?

Accepted Answer

Yes, as long as you give us an accurate description of square footage and the condition of the work that needs to be done. Our estimates are usually right on the money.<BR>

Question 2

What information do you need when I call to schedule a service?

Accepted Answer

First, we need to know the square footage of your house. If you don’t know the square footage, you can take a few quick measurements of the main rooms to be cleaned. We also need to know the condition of the carpet, including when it was last cleaned, what method of cleaning was used and if there are any animals living in the house.<BR>

Question 3

How long until I can walk on the carpet?

Accepted Answer

You can actually walk on the carpet right away—it’ll be a little damp, but not soaking wet. Keep in mind that damp carpet could pose a slipping hazard.<BR>

Question 4

How long will it take for my carpet to dry?

Accepted Answer

Drying times vary from as little as six hours to as long as a full day. To speed up the drying process, you can request that we leave blowers to expedite the drying time. You can also increase air circulation throughout your home by opening windows and using oscillating fans. However, if it’s cold outside, a better strategy is to turn on the heater and crack a couple of windows (about an inch)—it’ll help the moisture evaporate faster.<BR>

Question 5

Do you use Green cleaning methods?

Accepted Answer

We don’t consider ourselves a Green cleaner for the simple reason that a lot of stains can only be successfully removed by using mild solvents. However, nothing we do is harmful to our clients, their children or their pets. All cleaning agents we use are biodegradable, so you shouldn’t worry about health risks or harming the environment.

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