Intergrated Pest Control Management Inc. provides pest control services for commercial clients (including schools, museums and commercial buildings) throughout the Bay Area and Southern California. The company utilizes a variety of methods to remove all types of rodents and insects from its customers’ facilities, and it also has the in-house capabilities to perform specialized work like live animal trapping and bed bug canine scent detection.
Owner Jose Flores says Intergrated Pest Control Management’s customer-oriented approach to pest control has been a key part of its success. “Our service is on-time, we communicate well and we always go the extra mile to follow up with our clients. They know they can call, text or email us any time and we’ll respond as soon as possible, which is important with this type of work.”
Intergrated Pest Control Management’s technicians undergo regular training so they can stay up-to-date on the latest advancements in the pest control industry. “Our technicians handle a lot of different accounts, so keeping up on their training is the best way to ensure their standard of work remains high,” says Mr. Flores. “Ultimately, this allows us to provide our clients with premier service.”
“Our clients are very important to us, so we give them exactly what they need and make sure the quality of our work meets their expectations. By taking the time to develop detailed plans that are specific to their needs, we’re able to solve their pest problems and prevent them from reoccurring in the future.”
Insist on a pest control program that’s built around your needs.
Ants, spiders, cockroaches and rodents can get in anywhere. But every home and infestation is different, so every treatment plan should be, too. In fact, according to experts, each new working relationship with a pest control company should start with a building inspection and an evaluation of the client’s specific problems and needs. That’s important because while some infestations only need a few treatments, others require an exclusion plan and ongoing preventive programs, and the only way to know the difference is by doing a thorough inspection.
“Instead of spraying over and over, it’s better to determine how the pests are getting in and why they keep coming back,” offers Jose Flores, owner of Intergrated Pest Control Management Inc. in Ontario. “For example, sometimes they come in through a crack in the building, so if you fill that crack permanently, you won’t need to keep applying insecticides.” Mr. Flores adds that surveying the property for items that are drawing pests can also help prevent the need for ongoing chemical application.
Above all, your pest control operator should communicate about your specific issues and the steps it will take to resolve them. This is especially important when you call a pest control company expecting immediate results. “A lot of people are under the impression that pest control companies can fix the problem on the first visit, but that isn’t the case,” says Mr. Flores. “If you have a rodent infestation, for example, it can take weeks to get it under control.”
Mr. Flores says the way a pest control company begins your relationship can tell you a lot about its business practices. “You want a true professional that takes the job seriously and prioritizes safety. That way, you’ll get the best results.”
Maintaining customer satisfaction is an essential aspect of any business, but it’s even more important for pest control companies that have earned Diamond Certified. For Intergrated Pest Control Management Inc., keeping clients happy is all about tailoring its services to meet their specific needs. “Even though every job is different, we always give our customers a fair value and adapt to any changes they may require,” says owner Jose Flores. “For example, if a food processing client adds a new building, we make sure we have enough technicians at each location to ensure the quality of our service is the same. And for educational buildings, we always use products that are on California’s approved chemicals list."
Intergrated Pest Control Management has been providing pest control services for commercial clients (including schools, museums and restaurants) throughout the Bay Area and Southern California since 2016. In addition to using various methods to remove rodents and insects from its customers’ facilities, the company is qualified to perform specialized work like canine scent detection and live animal trapping.
Unlike larger pest control companies that take an “assembly line” approach to each job, Intergrated Pest Control Management utilizes its small size to provide highly personalized service. “Pest control is a saturated market, so we have to work harder to stand out, and that means giving our clients premier service and exceeding their expectations,” explains Mr. Flores. “By communicating with our customers and providing excellent training for our technicians, we’re able to maintain a higher standard of work and achieve sustainability and compliance in commercial pest management situations.”
Ultimately, Mr. Flores sees Intergrated Pest Control Management’s customer-oriented approach to pest control as one of its most important attributes. “We go the extra mile to help our clients proactively solve their pest problems,” he affirms. “We love seeing their happy faces when the work is done. The positive feedback we get from them is energizing and makes us want to provide even higher quality work.”
