HSR provides home services that include air duct cleaning, dryer vent cleaning, and other services that are designed to improve indoor air quality for residential and commercial clients in Contra Costa, Alameda, San Francisco, and Marin Counties. The company also offers exterior home services like gutter cleaning and pressure washing, and its various maintenance programs allow customers to book seasonal work in accordance with their schedules.
Owner Rafi Benbenishti says HSR’s dedication to communicating with its clients has been a key factor in its success. “Whenever we schedule work with a customer, we stand by that plan, and if we’re going to be late for some reason, we always call and let them know. Also, we don’t just finish the job and leave—we take the time to show the client what we did and inform them about potential issues to watch out for in the future."
HSR uses industry-best techniques and state-of-the-art equipment to ensure its clients receive the best possible service. “For example, we use the RotoBeast, which is the most powerful portable air duct cleaning system on the market,” says Mr. Benbenishti. “Also, our dual cleaning method of using rotary brushes and vacuums at the same time is the best way to keep air ducts clean.”
“Our company works on 100 percent customer satisfaction, so we never consider a job complete until the client is completely happy. By paying attention to their needs and providing them with top-quality work, we’re able to deliver exactly what they need.”
Don’t ignore your home’s air ducts.
If your home has a built-in heating, cooling or ventilation system, it means you’re also the proud owner of air ducts. And while they’re likely out of sight, out of mind, there’s a big reason you shouldn’t forget about them: healthy air ducts mean a healthier home.
Every year, dust builds up inside your air ducts, which can cause leaks and slow down your system,” explains Rafi Benbenishti, owner of HSR in Martinez. “When your air ducts are cleaned regularly, your entire HVAC system stays cleaner. Every time you turn on your system, you’re getting clean air flow in your home without dust, allergens, bacteria and other buildup that can exacerbate allergies, headaches, and other problems. It also helps your HVAC system run more efficiently and keeps it in good repair.”
Mr. Benbenishti and other experts say most homeowners and business owners should have their air ducts cleaned once a year. However, in homes with pets or smokers, in dusty or high-pollution areas, if HVAC filters get dirty very fast, or if dust or debris is visibly building up inside the ducts, it’s smart to have them cleaned several times a year. Also, if you’ve experienced a mold problem in your home or there’s evidence of insects or rodents inside your ductwork, it’s time for a thorough cleaning to prevent whole-home contamination.
Be cautious when hiring a contractor, though. “In the air duct business, lots of companies use machines that aren’t really effective or could potentially damage the ducts,” warns Mr. Benbenishti. “Some companies use negative pressure to pull out the dust while others use running brushes. Those methods are fine for basic maintenance, but they’re not as effective. And if the machine isn’t advanced enough to stop if something gets stuck, it can keep rotating and damage the inside of the ducts.”
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for air duct cleaning companies that have earned the prestigious Diamond Certified award. For HSR, the key to keeping clients happy is simple: always put their needs first, no matter what. “We’re very cautious about making sure our customers are informed and relaxed,” says owner Rafi Benbenishti. “We operate on 100 percent customer satisfaction, so we don’t leave a job unless the client is completely happy.”HSR
been providing services that improve indoor air quality for residential and commercial clients in Contra Costa, Alameda, San Francisco, and Marin Counties since 2011. The company also performs exterior home services like pressure washing and gutter cleaning, and its customers can sign up for maintenance programs that allow them to book seasonal work that fits with their schedules.
Unlike less experienced air duct cleaning companies that take a “hands-off” approach to communicating with their customers, HSR takes the time to explain every step of its work. “We don’t just come in, do our job and leave—we talk to the client and let them know how to avoid potential issues in the future,” says Mr. Benbenishti. “We give our customers all the attention and information they need to make smart decisions.”
Another distinguishing feature of HSR is the state-of-the-art tools and equipment it uses on every job. “We use the best machines on the market and the right techniques for each project,” affirms Mr. Benbenishti. “For example, with air duct cleaning, some companies use negative pressure to pull out the dust while others use running brushes. Those methods are fine for basic maintenance, but they’re not as effective. We use a very powerful machine with rotating brushes that uses vacuum pressure at the same time. It sucks out the debris and leaves the ducts cleaner, but it doesn’t damage ducts like other machines can.”
