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HPS Palo Alto, Inc.

Handyman - Home Repairs & Home Maintenance Program
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San Francisco  San Mateo  Santa Clara Counties
Diamond Certified Company Report
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HPS Palo Alto, Inc.
197 SURVEYS
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  • Rating
15 CONSECUTIVE YEARS
SINCE FEBRUARY 2011
CERT 1721

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197

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 197 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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HPS Palo Alto, Inc.
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Diamond Certified Researched Articles on HPS Palo Alto, Inc.

researched article

HPS Palo Alto recently provided maintenance services for this home.

HPS Palo Alto, Inc. believes every home should serve as a sanctuary to live, rest and reenergize. The company’s Stewardship subscription service is designed to make that happen. It is a strategy and a new way of thinking for a better life. Stewardship removes the work and worry of properly caring for a home from each client’s shoulders.

HPS assesses each home and develops a plan for bringing it to top condition. Then the company schedules quarterly visits that perform 260-plus strategic maintenance tasks to keep it that way. With a Stewardship subscription, homeowners can realize the full enjoyment and value they deserve from their homes. Stewardship replaces the 32 individual service trades that are critical for properly maintaining the home while also improving function, reducing energy use, preempting costly emergencies, and maximizing durability and value.

Founded by Steve Spratt and in business since 1984, HPS offers a full range of high-quality repair and licensed general contracting services for exclusive support to its Stewardship subscribers. Led today by CEO Bobby Evans, former baseball GM and three-time World Series winner, HPS is a national model for quality home services.

“Our mission is to help people live better by realizing the benefits of a safe and nurturing home. We are a family business that prides ourselves on delivering home services of the highest possible quality with the finest people. We believe our long success is due to building extraordinary relationships with our clients, employees and trusted local partners.”

It’s never too late or too early to start a relationship with a home maintenance company.
The main difference between a company that provides home maintenance services and a handyman or building contractor is the emphasis the former places on prevention. While a handyman or contractor is able to perform home repairs with varying skill and reliability, neither tends to be proactive in preventing the need for repairs in the first place. A home maintenance company, on the other hand, primarily focuses on preventing common household problems that require expensive repairs if left unattended.

A home maintenance service is able to perform the same tasks and repairs as a handyman or building contractor but gives equal attention to inspection, systematically examining the fixtures and systems in a home in order to catch potential problems before they occur. Problems such as dry rot and undetected leaks simply shouldn’t happen under the watchful eye of a good home maintenance service. If you’re concerned about the integrity of your home or simply want to keep it in optimal condition, consider signing up for a regular maintenance plan.

One of the most important areas of your home to have regularly inspected is the plumbing system—in addition to pipes that bring water to faucets and toilet reservoirs, this includes water lines that serve icemakers, instant hot water taps and filtered water systems. Since most of your home’s plumbing system is hidden from view, leaks and other system failures can cause a lot of damage in a short period of time, which is why early detection is so important. Look for signs of moisture, mold, water damage, aged fixtures and piping, clogs, rusted traps and faulty shut-off valves. The best way to avoid plumbing issues altogether is to have a home inspection company test and service your plumbing once a year.

Home maintenance companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, HPS Palo Alto, Inc. sets itself apart by providing a one-of-a-kind service that is as comprehensive as it is innovative: an HPS Subscription includes a 260-point service and inspection checklist that is designed to maintain clients’ homes, reduce their energy usage, preempt costly repairs, arrest property deterioration, and ensure the highest equity values. “The formula for our success is simple: Do it better than anybody else, even if nobody else is doing it,” says former General Manager Mike Ellerin (retired). “Once our clients embrace the idea of a preventative home maintenance service, the rest is just about following through.” In addition to the core maintenance service, HPS Subscribers also receive exclusive access to 24/7 emergency support, handyman services, general contracting, internally vetted vendor referrals and coordination, estate management, project management, design, and landscape services.

Unlike less experienced home maintenance companies that strive to maximize their workload volume but sacrifice customer service in the process, HPS Palo Alto focuses on building close relationships with its customers to ensure each account is treated with care and consistency. “Few companies have the expertise or willingness to systematically care for people’s homes 24 hours a day, 365 days a year,” says Mr. Ellerin. “Our technicians are trained to protect our clients’ investments and make their lives less stressful so they can enjoy the comfort of their homes.”

Another distinguishing feature of HPS Palo Alto is the emphasis it places on prevention, which includes keeping a close eye on each client’s property to catch potential problems before they become too costly. “As we’re performing basic maintenance steps like replacing filters, repairing hardware and flushing water heaters, we’re also systematically inspecting the home for signs of deterioration,” explains Mr. Ellerin. “This is really what makes our service so valuable—our technicians catch most issues when they’re inexpensive to repair or before they’re even needed.”

Diamond Certified Researched Capabilities on HPS Palo Alto, Inc.

Service Area

Mid-Peninsula
Serving Noncoastal Cities in San Mateo and Santa Clara Counties, From San Francisco to Los Gatos

Main Services

Handyman - Home Repairs
  • Appliance Repair
  • Exterior Home Repair
  • Exterior Painting
  • Finish Carpentry
  • Home Glass Repair
  • Home Improvements
  • Home Repairs
  • Home Window Repair
  • Interior Painting
  • Property Maintenance
  • Vinyl Siding Repair
Home Maintenance Program
  • Appliance Repair
  • Exterior Painting
  • Finish Carpentry
  • Garage Door Repairs
  • Home Electrical Repair
  • Home Glass Repair
  • Home Improvements
  • Home Maintenance
  • Home Repairs
  • Home Window Repair
  • Interior Painting
  • Vinyl Siding Repair

Additional Services

Home Repairs, Maintenance & Preservation
Independent Project Management
Consultation & Testing: Construction, Remodeling, Environment & Energy
Gutter Protection & Rain Water Systems
Free Residential Evaluations
Landscape Services
Estate Management

Company Info

Hours
Mon
08:00 am - 05:00 pm
Tue
08:00 am - 05:00 pm
Wed
08:00 am - 05:00 pm
Thu
08:00 am - 05:00 pm
Fri
08:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Open Now
Mon – Fri: 8am – 5pm
Emergency Services 24/7
Website
Contact
HPS Palo Alto, Inc.

Capabilities Table

Company Name
HPS Palo Alto, Inc.
Phone Number
Managers
Steve Spratt, President/Founder,
Bobby Evans, CEO,
Angela Lee, Director of Finance,
Jesus Larios, Field Operations Director,
Greg Sako, Special Projects Director,
Alexandra Spratt, Director of Subscriber Acquisition,
Adam Larios, Stewardship Director
Years in Industry
41 (Mr. Spratt)
# of Employees
37
License
782552
Memberships
Los Altos Chamber of Commerce, U.S. Green Building Council (USGBC)
Insurance
Liability Insurance,
Workers' Compensation
Founded
1995
Customer Type
Residential
Payment Accepted
mastercard,
visa

Certifications & Awards

diamond certified logo

Key Factors

HPS Palo Alto, Inc. Family Owned
Family Owned
HPS Palo Alto, Inc. Established in 1995
Established in 1995
HPS Palo Alto, Inc. Free Quotes & Consultations
Free Quotes & Consultations
HPS Palo Alto, Inc. Live Phone Call Answers
Live Phone Call Answers
HPS Palo Alto, Inc. Diamond Certified Expert Contributor
Diamond Certified Expert Contributor

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Diamond Certified Expert Contributor Advice & Tips

Steve Spratt is president of HPS Palo Alto, Inc., a Diamond Certified company since 2011. He can be reached at (888) 844-0007.

Steve Spratt is president of HPS Palo Alto, Inc., a Diamond Certified company since 2011. He can be reached at (888) 844-0007.

Steve Spratt: A Passion for Preservation

By James Florence, Diamond Certified Program Reporter

LOS ALTOS — As owner of HPS Palo Alto, Inc., Steve Spratt has made a livelihood of maintaining Bay Area residences. However, when it comes to putting a label on his company’s service, he’s quick to distinguish it from the contiguous field of property management. “Our name stands for Home Preservation Services, and we like to think we provide a ‘stewardship service,’” he explains. “Unlike property managers, who tend to wait until t...

Read Full Article - Steve Spratt: A Passion for Preservation

HPS Palo Alto, Inc. Website and External Feeds

Home Preservation Manual

Social Media Links

FAQs

By HPS Palo Alto, Inc.

If I sign up for a maintenance program, how often do you need to come to my home?

Do I have to be home while you’re working?

Do I have to use your company if you find problems that need to be repaired?

Is there a benefit to having your company handle my repairs instead of an outside service?

How much do you charge for repairs?

HPS Palo Alto, Inc. Ratings and Survey Responses

diamondcertified logo
HPS Palo Alto, Inc.
197 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
15 CONSECUTIVE YEARS
SINCE FEBRUARY 2011
CERT 1721

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 197 Verified Customers

Virginia D.

They do a good job and they're very reliable. We were one of their first customers when they first started. Now that I'm here by myself, I feel that it's important to get reliable service. You're very vulnerable when you're older.

They're very responsive to any concerns I have. Well, I already gave them a ten. They can't do much better than that. I'm a big fan of theirs.

Verified Customer of HPS Palo Alto, Inc., 1 of 197

10 Quality
Yes Loyalty
Julia L.

They are a trusted advisor, and they are knowledgeable, and super responsive.

I originally found them because I had an issue with mice. They were referred to me by a contractor. They quickly diagnosed and solved my problem. I liked their responsiveness and I feel really good that they are Los Altos based and that they are trustworthy. I really like them. We have already made some nice improvements to our home. They really do provide homeowners a great roadmap for the care and enhancement of their homes. I have been using them for quarterly maintenance on my home and for some other projects for the past year.

Verified Customer of HPS Palo Alto, Inc., 2 of 197

10 Quality
Yes Loyalty
Phil H.

It is worth the money. They take all the care and worry out of owning a home.

I like the response time. I have had several emergencies and they have always responded very quickly. I like the people. They are first class. I don't know what I would do without him. They are very good, very professional, they make recommendations about what I need and they even have a key to my house.

Verified Customer of HPS Palo Alto, Inc., 3 of 197

10 Quality
Yes Loyalty
B.E.

It's a one-stop service for your home. They can help you take care of all aspects of your home like landscaping. It's a good place for them to manage all aspects of your home. They have a very personal touch; they make it seem like they care about your home as much as you do.

I think what I like the best is that they care about my home as much as I do.

Verified Customer of HPS Palo Alto, Inc., 4 of 197

10 Quality
Yes Loyalty
Cindy P.

They are professional, friendly, capable, reliable and they give you peace of mind. You have someone to call to keep things up on a regular basis. They are able to fix everything. They are just great.

They are professional, dependable, nice and give you peace of mind.

Verified Customer of HPS Palo Alto, Inc., 5 of 197

10 Quality
Yes Loyalty
Mary S.

They are expensive and keep adding fees. I feel like they are nickel and diming us and it's just annoying. We really like the service and the guys that come out. We have been using them for 30 years.

I really like the guys who come out, because when I ask for something special, they always say it is no problem and work hard.

Verified Customer of HPS Palo Alto, Inc., 6 of 197

10 Quality
Yes Loyalty
Martin S.

They are very professional, exceptional service and workmanship, are very attentive to the client needs, and have been very responsive when there have been emergency needs at the house.

The overall quality of the teams and their ability to be a high degree service, they work to get to yes every time.

Verified Customer of HPS Palo Alto, Inc., 7 of 197

10 Quality
Yes Loyalty
Kate G.

They keep on top of the things that the house needs and keep us updated. They keep us attuned to the problems that may need to be taken care of and that's invaluable.

The thoughtful and knowledgeable staff

Verified Customer of HPS Palo Alto, Inc., 8 of 197

10 Quality
Yes Loyalty
Zan A.

They do a good job of taking care of the things that you just don't want to deal with. It is a fairly unique operation compared to many others in the business.

It was convenient.

Verified Customer of HPS Palo Alto, Inc., 9 of 197

10 Quality
Yes Loyalty
Debra D.

They provide excellent service, are accountable for the work that they do, and if they mess up, they own it and correct it. They are on time and professional.

The quality of work

Verified Customer of HPS Palo Alto, Inc., 10 of 197

10 Quality
Yes Loyalty
Rosemary M.

I definitely think it's a plus to have a quarterly maintenance service to take care of things my husband and I don't have time to take care of.

The thing is, I can just count on them. They are dependable.

Verified Customer of HPS Palo Alto, Inc., 11 of 197

10 Quality
Yes Loyalty
Stephen G.

That if you want to maintain the good health of your house, it is good to have a maintenance company.

The people they send out are professionals and their advice is very accurate.

Verified Customer of HPS Palo Alto, Inc., 12 of 197

10 Quality
Yes Loyalty
Midori A.

They are reliable, nice people, they do good work, are nice people, and their prices are reasonable.

The quality of the work

Verified Customer of HPS Palo Alto, Inc., 13 of 197

10 Quality
Yes Loyalty
Nancy D.

It is worth the expense, because you take care of preventive maintenance before it gets expensive.

They have wonderful technicians.

Verified Customer of HPS Palo Alto, Inc., 14 of 197

10 Quality
Yes Loyalty
Ethan G.

They are fair and the maintenance and repair services are reasonably priced for Palo Alto.

Their ability to come out fairly quickly in an emergency

Verified Customer of HPS Palo Alto, Inc., 15 of 197

10 Quality
Yes Loyalty
Stephen M.

I like their thoroughness and the way they take care of things that I can't do anymore.

Their response time, they come right away whenever I have a special problem and they jump in and stick with it until it's fixed. What they do is outstanding.

Verified Customer of HPS Palo Alto, Inc., 16 of 197

10 Quality
Yes Loyalty
Rebecca H.

I like that I don't have to yell at my husband to get the work done around the house.

Their flexibility, I've had to change a date and asked to add things and they don't charge extra. They are willing to work with you as a customer.

Verified Customer of HPS Palo Alto, Inc., 17 of 197

10 Quality
Yes Loyalty
Mr. H.

I would tell them that they are great and they met all of my expectations.

They are personable. They learned my name and call me by my name. They took the time to find out who I am.

Verified Customer of HPS Palo Alto, Inc., 18 of 197

10 Quality
Yes Loyalty
Mr. O.

It makes life a little easier to have one number to call for service.

Nothing in particular

Verified Customer of HPS Palo Alto, Inc., 19 of 197

10 Quality
Yes Loyalty
MacDowell H.

I would recommend them and will definitely be continuing to use them.

They were very responsive. They did everything very quickly and they were very professional. It was like they were never there. The residents were very happy.

Verified Customer of HPS Palo Alto, Inc., 20 of 197

10 Quality
Yes Loyalty
Evan S.

The owner Steve always makes sure everything is taken care of.

They are responsive.

Verified Customer of HPS Palo Alto, Inc., 21 of 197

10 Quality
Yes Loyalty
Christy C.

They are reliable, dependable, and they take the initiative.

I think that they are reliable.

Verified Customer of HPS Palo Alto, Inc., 22 of 197

10 Quality
Yes Loyalty
Bobby E.

They are great partners in helping me take care of my home.

They are responsive and they care about me as a home owner. Their ability to get things done the right way, they are very resourceful and responsive. They have a great staff of people.

Verified Customer of HPS Palo Alto, Inc., 23 of 197

10 Quality
Yes Loyalty
Amy

They are expensive, but worthwhile if you can afford it.

They come out every quarter to make sure that everything is working in the building.

Verified Customer of HPS Palo Alto, Inc., 24 of 197

10 Quality
Yes Loyalty
Peter C.

Their staff is very knowledgeable and professional.

They are very professional and very knowledgeable.

Verified Customer of HPS Palo Alto, Inc., 25 of 197

10 Quality
Yes Loyalty
Mr. D.

They are trustworthy, knowledgeable and dependable.

The people

Verified Customer of HPS Palo Alto, Inc., 26 of 197

10 Quality
Yes Loyalty
Carter K.

They're the greatest. They have been a major help.

Good communications, they follow through and they're concerned about things, which that takes that problem off of me.

Verified Customer of HPS Palo Alto, Inc., 27 of 197

10 Quality
Yes Loyalty
Gabriel T.

They're very responsive and do high quality work.

They keep us informed about what's happening.

Verified Customer of HPS Palo Alto, Inc., 28 of 197

10 Quality
Yes Loyalty
Kate S.

They make it easy to own a house in the Bay Area.

Responsive

Verified Customer of HPS Palo Alto, Inc., 29 of 197

10 Quality
Yes Loyalty
Gabriel T.

I told my brother to use them and he did.

They always keep us informed and they don't just do what we ask them to do. They will also make suggestions.

Verified Customer of HPS Palo Alto, Inc., 30 of 197

10 Quality
Yes Loyalty
Ann K.

They are very reliable and very thorough.

They are very reliable and very thorough.

Verified Customer of HPS Palo Alto, Inc., 31 of 197

10 Quality
Yes Loyalty
Mr. S.

I have told several people to sign up.

They are full service, high quality and speedy.

Verified Customer of HPS Palo Alto, Inc., 32 of 197

10 Quality
Yes Loyalty
Nancy D.

It saves a lot of time and money.

Scheduled preventative maintenance is so great and the technicians are very friendly, professional, and thorough.

Verified Customer of HPS Palo Alto, Inc., 33 of 197

10 Quality
Yes Loyalty
Georgie

It has been a good experience.

They take care of maintenance of the house, so I don't have to.

Verified Customer of HPS Palo Alto, Inc., 34 of 197

10 Quality
Yes Loyalty
Georgie G.

It's a good sense of security.

They seemed very professional.

Verified Customer of HPS Palo Alto, Inc., 35 of 197

10 Quality
Yes Loyalty
Nancy D.

They are a very good service.

The people are marvelous. They are reliable and they do good work.

Verified Customer of HPS Palo Alto, Inc., 36 of 197

10 Quality
Yes Loyalty
Jackson A.

They do their job very well.

They're friendly, very responsible, reliable and dependable. They're great.

Verified Customer of HPS Palo Alto, Inc., 37 of 197

10 Quality
Yes Loyalty
Esther

I think they do a great job.

They are on time, they have the ability to do a variety of things, and when I say that, I mean they do them all professionally. They are not the type of handyman service that just wings it and hopes the repair works. They know what they are doing.

Verified Customer of HPS Palo Alto, Inc., 38 of 197

10 Quality
Yes Loyalty
Julian R.

They are easy to deal with.

They stay in touch.

Verified Customer of HPS Palo Alto, Inc., 39 of 197

10 Quality
Yes Loyalty
Jennifer B.

They do great quality work.

They're very thorough.

Verified Customer of HPS Palo Alto, Inc., 40 of 197

10 Quality
Yes Loyalty
Chris C.

It is a great investment.

They make things easy.

Verified Customer of HPS Palo Alto, Inc., 41 of 197

10 Quality
Yes Loyalty
Ian J.

They are good, call them.

I don't know.

Verified Customer of HPS Palo Alto, Inc., 42 of 197

10 Quality
Yes Loyalty
Katheryn J.

I think they are good.

I can trust that they will go out and get the work done.

Verified Customer of HPS Palo Alto, Inc., 43 of 197

10 Quality
Yes Loyalty
John

Good, they are good.

They get stuff done. The guys who come out get things done.

Verified Customer of HPS Palo Alto, Inc., 44 of 197

10 Quality
Yes Loyalty
Ann H.

I am very satisfied.

They are prompt and everything is very clear about what they are going to do.

Verified Customer of HPS Palo Alto, Inc., 45 of 197

10 Quality
Yes Loyalty
Chrisian C.

Quality of service

Got the work done

Verified Customer of HPS Palo Alto, Inc., 46 of 197

10 Quality
Yes Loyalty
Jonathan B.

Top-notch quality

They know what they're doing.

Verified Customer of HPS Palo Alto, Inc., 47 of 197

10 Quality
Yes Loyalty
Basil E.

They are great.

The people are nice.

Verified Customer of HPS Palo Alto, Inc., 48 of 197

10 Quality
Yes Loyalty
Stephen W.

They have excellent service and they're very responsive. They have been great.

Verified Customer of HPS Palo Alto, Inc., 49 of 197

10 Quality
Yes Loyalty
Geoffrey M.

I like the home maintenance, the repairs, and the relationship. They're very trustworthy. They give exceptional service and they have a can-do attitude.

Verified Customer of HPS Palo Alto, Inc., 50 of 197

10 Quality
Yes Loyalty