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High Definition Solar

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High Definition Solar
242 SURVEYS
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  • Rating
12 CONSECUTIVE YEARS
SINCE AUGUST 2013
CERT 2051

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242

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 242 SURVEY RESPONSES

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High Definition Solar
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Diamond Certified Researched Articles on High Definition Solar

researched article

One of High Definition Solar’s specialties is installing solar systems on tile roofs.

High Definition Solar is a full-service solar provider that serves residential clients throughout Northern California. Its experienced technicians are trained to handle every aspect of solar installations, from conducting comprehensive financial and energy analyses to dealing with paperwork and permits. In addition to installing solar power systems, the company offers a wide range of roofing services, including dry rot repair and energy-saving upgrades.

Director of Operations & Installations Josh Bandy says much of High Definition Solar’s success is due to its customer-oriented staff of industry experts. “Our clients can sense our team spirit and the pride we take in our work. That’s the number one comment we receive from customers—they can tell our employees really enjoy what they do by the way they handle every situation.”

Prior to each installation, High Definition Solar’s technicians perform a thorough roof assessment so they can custom-design a solar power system that works for both the client’s roof and budget. The company provides each customer with a plan to optimize solar energy savings, and it stands behind these projections with a worry-free solar production guarantee. “We believe in solar as a secure investment, so we’re confident of its profitability for our clients,” affirms Mr. Bandy.

“Our mission is to spread the benefits of solar power to homeowners throughout the Bay and Sacramento Areas. We believe simplifying the process of going solar is the key to its widespread adoption, so we guide our clients through the process and make it as easy as possible for them.”

Take simple steps to get the most out of your solar power system.
Having a solar power system installed on your property requires a lot of time and money, so it’s a good idea to maximize the system’s performance however possible. To get the most out of your system, consider the following tips:


  • Make sure you have high-quality equipment. Solar panels and inverters are installed as one system, and each individual piece only works as well as the entire unit. Tim Netherton, CEO of High Definition Solar in Concord, recommends installing a solar array with micro-inverters. “Micro-inverters are individual inverters for each solar module,” he explains. “They allow the panels to work independently instead of working as a row. That means instead of 16 modules in a row, you can have three or four all working on different parts of your roof.”

  • Your solar contractor should install your solar panels in the best location for gathering sun power. Keep surrounding trees trimmed to limit shade, as even minor shading can lower a solar system’s effectiveness by up to 80 percent. Solar panels are wired in a series, so minor shading on one panel can impact all panels unless they’re used with micro-inverters.

  • Talk with your solar panel provider about maximizing your panel array for your exact location. For example, locations that get early morning fog may benefit from orienting panels to take full advantage of clear skies in the afternoon.

  • Dust, bird droppings, tree branches, fallen leaves and other debris can significantly reduce the energy output of your solar panels. If your area gets a lot of dust, use a hose to clean the panels once a month. In windy areas, clean the panels every month or two. Your installer may be able to provide regular cleaning services or recommend a different company.

Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for solar companies that have earned the prestigious Diamond Certified award. For High Definition Solar, the key to achieving and maintaining high levels of customer satisfaction is simple: take a focused, personalized approach to every job to ensure the best possible results. "The passion and dedication we give to our clients is second to none," affirms CEO Tim Netherton. "We want every customer to enjoy their experience with us, and focusing all our energy on their specific project is an important part of that."

High Definition Solar has been installing solar power systems for residential clients throughout the Greater Bay Area since 2010. As a full-service provider, the company is qualified to handle every aspect of solar installations, from conducting energy and financial analyses to dealing with the paperwork and permitting processes. It also provides its clients with plans to optimize their energy savings, and it stands behind those projections with a "worry-free" solar production guarantee.

Unlike solar companies that limit their services to installing and repairing solar power systems, High Definition Solar is also qualified to offer a variety of roofing services, including dry rot repair and energy-saving upgrades. "You have to understand roofing if you're going to do solar correctly, and that's where we excel," says Mr. Netherton. "We're just as experienced and skilled in roof work as we are in solar work, so we're able to maximize the efficiency of every installation."

To further differentiate itself from its competition, High Definition Solar offers workmanship and product warranties that are among the longest in the solar industry. "Our power inverters and panels are covered for 25 years, and all our labor is backed for 10 years with an all-inclusive warranty," explains Mr. Netherton. "There's no fine print with us–if a client has a problem with their solar system, we'll come out and service it at no additional cost."

Josh Bandy, Director of Operations & Installations-High Definition SolarJosh Bandy, Director of Operations & Installations

Diamond Certified Researched Capabilities on High Definition Solar

Service Area

Northern California
Serving Northern California

Main Services

Solar
  • Solar Energy Solutions
  • Solar Panel Financing
  • Solar Panel Installation
  • Solar System Installation
  • Solar Systems

Additional Services

Solar Systems
Energy Storage
New Roof Installations, Including Tar and Gravel, Rolled Composition, TPO, Torch Down, and Tile
Radiant Barrier Insulation
Windows

Company Info

Hours
Mon
08:00 am - 04:30 pm
Tue
08:00 am - 04:30 pm
Wed
08:00 am - 04:30 pm
Thu
08:00 am - 04:30 pm
Fri
08:00 am - 04:30 pm
Sat
Closed
Sun
Closed
Open Now
Mon – Fri: 8am – 4:30pm
Website
Contact
High Definition Solar

Capabilities Table

Company Name
High Definition Solar
DCID Number
DCID9255668282
Managers
Josh Bandy, Director Of Operations & Installations
Years in Industry
21 (Owner)
# of Employees
59
License
949189
Memberships
Better Business Bureau, Prime Buyer’s Report, The League of California Homeowners
Insurance
Liability Insurance,
Workers' Compensation
Founded
2010
Customer Type
Residential
Warranties & Guarantees
25-Year Warranty on Panels & Inverters, 10-Year Warranty on Labor
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

diamond certified logo

Brands

capabilities award
capabilities award

Key Factors

High Definition Solar Established in 2010
Established in 2010
High Definition Solar Residential Only
Residential Only
High Definition Solar Financing Available
Financing Available
High Definition Solar Diamond Certified Expert Contributor
Diamond Certified Expert Contributor
High Definition Solar Worksmanship Guaranteed
Worksmanship Guaranteed

Select Photos From High Definition Solar

1 of 24Picture of High Definition Solar - High Definition Solar
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Picture of One of High Definition Solar's specialties is installing solar systems on tile roofs. - High Definition Solar
Picture of High Definition Solar - High Definition Solar
Picture of High Definition Solar - High Definition Solar

Diamond Certified Expert Contributor Advice & Tips

Tim Netherton is owner of High Definition Solar, a Diamond Certified company. He can be reached at (925) 399-1919 or by email.

Tim Netherton is owner of High Definition Solar, a Diamond Certified company. He can be reached at (925) 399-1919 or by email.

Tim Netherton: Good Energy

By James Florence, Diamond Certified Resource Reporter

CONCORD — For Tim Netherton, a successful career in the solar industry is the result of hard work, a commitment to excellence and no small amount of faith. “Prior to getting into solar, I worked for a home remodeling company,” he recounts. “I started off in sales, but I was soon promoted to a management position where I learned about the business side of things, like legalities and how different departments function. During the following years...

Read Full Article - Tim Netherton: Good Energy

High Definition Solar Website and External Feeds

FAQs

By High Definition Solar

Is solar power worth the investment?

Shouldn’t I wait to see what new technology comes out in a couple of years?

How long will my solar installation take to complete?

How long will my new solar panels last?

Will you take care of my roof while you’re installing my new solar system?

Do you handle the permitting process?

High Definition Solar Ratings and Survey Responses

diamondcertified logo
High Definition Solar
242 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
12 CONSECUTIVE YEARS
SINCE AUGUST 2013
CERT 2051

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 242 Verified Customers

Peter G.

I like the fact they did both roofing and solar. They have to do them together, if you ever have looked into the solar, you will notice companies will recommend this.

Verified Customer of High Definition Solar, 1 of 242

10 Quality
Yes Loyalty
Martin K.

They did great work at a reasonable price.

Verified Customer of High Definition Solar, 2 of 242

10 Quality
Yes Loyalty
David S.

Use them, you can't go wrong.

Verified Customer of High Definition Solar, 3 of 242

10 Quality
Yes Loyalty
Jerry S.

It was hard for me to figure out who to call if something went wrong. I called the salesman once or twice, but that really didn't work out because he was too busy to deal with past sales. Someone at Synergy should take on the job of customer service. The panels work, and the guys who came here were good worker, but the panels were a little bit loose. My roof is not an easy place to install because it's very steep. Everyone did their own each individual job very well, and overall the work was good.

Verified Customer of High Definition Solar, 4 of 242

10 Quality
Yes Loyalty
Alexander M.

It is very necessary, given the circumstances, even before the issues with PG&E. I remember what it was like back in the day with blackouts, but today, we depend on electricity so much more than before. Back then, it was simple, just light a candle and wait it out. Now with the internet batteries, cell phones, and everything being electric or computerized what happens when there is long blackout?

Verified Customer of High Definition Solar, 5 of 242

10 Quality
Yes Loyalty
Jennifer G.

Solar panel quality is great. They were great help on the install, but the billing is confusing. I have to submit the bill to the lender and a couple other places. It's a huge deal on getting them paid. It's really hard to even figure out if they were paid or not. Otherwise, it was good.

Verified Customer of High Definition Solar, 6 of 242

10 Quality
Yes Loyalty
Sharon B.

I've told friends about them already. They're a top notch organization. I liked the way they took care of me, because there wasn't any pressure. I spoke to a lot of other companies and wanted to purchase, not to lease or rent, the panels, and they were the ones who provided the answers.

Verified Customer of High Definition Solar, 7 of 242

10 Quality
Yes Loyalty
Karen Z.

They were knowledgeable, and they knew more than other solar companies about the business and the options available, including the fact that California offers different incentives. I spoke to a lot of people regarding this service, and all of them were wonderful.

Verified Customer of High Definition Solar, 8 of 242

10 Quality
Yes Loyalty
Floria G.

They were very efficient in the work that they did, and they cleaned up after themselves. They did exactly what they said they would do and in the time frame they said they would do it in, and the quality of the equipment installed looks excellent.

Verified Customer of High Definition Solar, 9 of 242

10 Quality
Yes Loyalty
Michael P.

I think it's a much better system than the rest that are being offered. I liked the type of inverters that they have. They're micro-inverters, so the solar cell box is not on the side of the house, and there's always a fan running.

Verified Customer of High Definition Solar, 10 of 242

10 Quality
Yes Loyalty
William W.

Call them today and they helped me with questions I had. It was a great deal, in fact I spoke with a friend and told them buying is better than leasing the panels. The quality of product and service was high.

Verified Customer of High Definition Solar, 11 of 242

10 Quality
Yes Loyalty
Gary H.

They did a very professional job, they showed up on time, and they finished early. They had to move a few things, but they did put them back, so you couldn't tell that they were there.

Verified Customer of High Definition Solar, 12 of 242

10 Quality
Yes Loyalty
Peters B.

I think they're going to be available and in business for a considerable period of time because solar is not the only thing they do. I have confidence in their longevity as a company.

Verified Customer of High Definition Solar, 13 of 242

10 Quality
Yes Loyalty
Grace R.

They weren't trying to scam us or sell us something that we didn't need. They did an outstanding presentation so I felt good about getting it. They did a fantastic job.

Verified Customer of High Definition Solar, 14 of 242

10 Quality
Yes Loyalty
Ken S.

It is very low-pressure, and they do not sell you on their solar. They sell you on the reason why you should have solar. Their customer service is second-to-none.

Verified Customer of High Definition Solar, 15 of 242

10 Quality
Yes Loyalty
Michael B.

We have told others that they are very professional, very timely, and extremely thorough. They explained the whole process completely prior to installation.

Verified Customer of High Definition Solar, 16 of 242

10 Quality
Yes Loyalty
Lowe P.

They were very responsive to questions that I had. They came out and met with me more than once, and they kept me informed with results by calling me back.

Verified Customer of High Definition Solar, 17 of 242

10 Quality
Yes Loyalty
Patty T.

It was great service. They got in, got out, and cleaned up their mess. So far everything's been good. Synergy was great. It was PG&E that gave us trouble.

Verified Customer of High Definition Solar, 18 of 242

10 Quality
Yes Loyalty
Gloria D.

I would say the experience was a very good one. As far as my other home improvement experiences go, this has by far been the best company to work with.

Verified Customer of High Definition Solar, 19 of 242

10 Quality
Yes Loyalty
David F.

They were very quick. They were here and done within a short period of time, which was nice. They knew the stakes that were involved.

Verified Customer of High Definition Solar, 20 of 242

10 Quality
Yes Loyalty
Rich F.

How easy it was for me dealing with the people, they got me to understand solar, and it wasn't as scary as I thought it would be.

Verified Customer of High Definition Solar, 21 of 242

10 Quality
Yes Loyalty
Anthony P.

That they gave us good service, they were reasonably priced for what we were getting, and we would use them again if we had to.

Verified Customer of High Definition Solar, 22 of 242

10 Quality
Yes Loyalty
Elena B.

It was a really good experience and Tim is a good guy. My family has used him also. I love that they are local and family run.

Verified Customer of High Definition Solar, 23 of 242

10 Quality
Yes Loyalty
Edward L.

They were very professional, they did the work on time, and I was very happy with the work. I was overall happy with the job.

Verified Customer of High Definition Solar, 24 of 242

10 Quality
Yes Loyalty
Connie Y.

They're very professional, they come when they say they're going to come, they do good work, and they finish it up on time.

Verified Customer of High Definition Solar, 25 of 242

10 Quality
Yes Loyalty
John W.

My solar system is doing exactly what they say, and I am totally off the grid. I have an $8.00 PG&E bill, and I love that.

Verified Customer of High Definition Solar, 26 of 242

10 Quality
Yes Loyalty
Edward B.

The system is working, and it is producing what they predicted it would. My electric bill has gone way, way down.

Verified Customer of High Definition Solar, 27 of 242

10 Quality
Yes Loyalty
Valerie S.

They were professional. They did exactly what they said they were going do, when they said they were going do it.

Verified Customer of High Definition Solar, 28 of 242

10 Quality
Yes Loyalty
Melissa R.

They are very efficient and seem to do very high-quality work. They also provided good answers to my questions.

Verified Customer of High Definition Solar, 29 of 242

10 Quality
Yes Loyalty
Susanna V.

I would tell them that they are very conscientious. They always return phone calls and are very professional.

Verified Customer of High Definition Solar, 30 of 242

10 Quality
Yes Loyalty
Melinda C.

They were quick and delivered when they said they would. The communication, however, was a little rough.

Verified Customer of High Definition Solar, 31 of 242

10 Quality
Yes Loyalty
Claire J.

They were very prompt. Everything went very smoothly, and they gave me a lot of good information.

Verified Customer of High Definition Solar, 32 of 242

10 Quality
Yes Loyalty
Kolarik B.

Make sure that they're aware that PG&E charges everyone who has solar an extra $10 for utilities.

Verified Customer of High Definition Solar, 33 of 242

10 Quality
Yes Loyalty
Walter S.

They were very professional. They did a really good job, and I'm extremely pleased with them.

Verified Customer of High Definition Solar, 34 of 242

10 Quality
Yes Loyalty
Brandon B.

If you are looking for a really knowledgeable industry veteran then they are the ones to use.

Verified Customer of High Definition Solar, 35 of 242

10 Quality
Yes Loyalty
Patricia Z.

They seem like a responsible company. They have a good service matched with a good product.

Verified Customer of High Definition Solar, 36 of 242

10 Quality
Yes Loyalty
Michael F.

The quality is there, and I think they are one above all of the rest of in solar companies.

Verified Customer of High Definition Solar, 37 of 242

10 Quality
Yes Loyalty
Diane R.

So far, the bill is very low, and hopefully, it will stay that way. We will see in a year.

Verified Customer of High Definition Solar, 38 of 242

10 Quality
Yes Loyalty
Jeremey W.

It is a good product, and the company follows through. They do a very comprehensive job.

Verified Customer of High Definition Solar, 39 of 242

10 Quality
Yes Loyalty
Jeff K.

That they did a good job, and they were very careful. I was satisfied with their work.

Verified Customer of High Definition Solar, 40 of 242

10 Quality
Yes Loyalty
Brenda S.

They were very efficient, very nice, and they gave us all of the information we wanted.

Verified Customer of High Definition Solar, 41 of 242

10 Quality
Yes Loyalty
Erinc E.

The quality of the work was exceptionally amazing. Tim was a great guy to deal with.

Verified Customer of High Definition Solar, 42 of 242

10 Quality
Yes Loyalty
Jerry H.

I have told people that if they want a good job done, they should give them a call.

Verified Customer of High Definition Solar, 43 of 242

10 Quality
Yes Loyalty
Paul H.

Everyone that we met was extremely efficient and very complimentary to the company.

Verified Customer of High Definition Solar, 44 of 242

10 Quality
Yes Loyalty
Rudy J.

Quality workmanship, good ethic, and I was satisfied with the work and timing.

Verified Customer of High Definition Solar, 45 of 242

10 Quality
Yes Loyalty
Jeff C.

I have referred my neighbor to them and we are very happy with their service.

Verified Customer of High Definition Solar, 46 of 242

10 Quality
Yes Loyalty
Kelli C.

That they were efficient and effective, they felt like a wonderful company.

Verified Customer of High Definition Solar, 47 of 242

10 Quality
Yes Loyalty
Jean S.

They are also roofers and that is what made my husband give them the A-Okay.

Verified Customer of High Definition Solar, 48 of 242

10 Quality
Yes Loyalty
Laverne B.

Really check out the fees first and make sure they are explained in detail.

Verified Customer of High Definition Solar, 49 of 242

10 Quality
Yes Loyalty
Amanda C.

They are a very good company to deal with and I'm very happy with results.

Verified Customer of High Definition Solar, 50 of 242

10 Quality
Yes Loyalty