Heavenly Touch cleans carpets, upholstery, tile, grout, and delicate wool and silk area rugs for customers throughout the South Bay. The company also specializes in polished and stained concrete projects, as well as the restoration and sealing of natural stone surfaces.
Heavenly Touch has been family-owned and operated since 1996. Rodrigo Bejar has assumed the responsibilities of the family-owned business and is the current owner. Rodrigo says he’s taking customer service to a new level with the philosophies of Diamond Certified excellence.
To reduce its carbon footprint, Heavenly Touch uses environmentally-safe, soapless cleaning methods that leave no chemical residues. The company provides complimentary carpet cleaning tips on its website, www.heavenlytouchcarpets.com, that explain how to lift stains caused by red wine, heavy oils, starches and more. It also has a stone care division that features an online store for customers to purchase do-it-yourself supplies.
“Customer satisfaction is extremely important to us, and we accomplish it by exceeding each customer’s expectations. We strive to always be on time and offer the best possible carpet cleaning services. Our team is focused on implementing strict quality control and creating long-term relationships.”
When it comes to hiring a carpet or upholstery cleaning company, it’s a good idea to look beyond cost.
You’ve probably seen ads in newspapers and weekly circulars that promise professional carpet cleaning services for ridiculously low rates. “There’s a lot of competition in this industry, so some companies try to get jobs by undercutting price,” explains Rodrigo Bejar, owner of Heavenly Touch in San Jose. “But there’s a standard price for these types of services, so if you see a price that’s too good to be true, it probably is.”
Mr. Bejar says some companies advertise whole house carpet cleaning for $79, which is nearly impossible. How are they able to offer such cut-rate services? “Either they’re not insured or bonded, they’re not using any chemicals, they’re not steam cleaning, or they’re finding a way to charge a higher price at the end of the job. If you think about it, $79 will barely pay for gas and cleaning chemicals, let alone two or more hours of labor. Those companies are most likely upselling their customers—they’ll add fees for every little thing and you’ll end up paying the same price that reputable companies charge, if not more.”
Mr. Bejar says the damage often isn’t limited to paying more for substandard carpet cleaning services. “Cheap companies may also use poor equipment that ruins your carpet or destroys the pad underneath. If that happens, you’ll have to replace your entire carpet, which can run you thousands of dollars.”
So, what should you do to protect yourself from carpet cleaning scams? Mr. Bejar and other experts recommend shopping smart and looking for good value instead of low price. Don’t bother with companies that advertise rates that seem too good to be true. Instead, make your decision among licensed, insured, bonded companies that have reputations for taking care of their customers. Compare bids and look for detailed estimates that outline all of the details of your job, including services, rooms, square footage, and cleaning chemicals and processes. Ask if stains or other problems will cause the price to go up and find out if there will be any extra charges for your job. Then ask the company to explain those charges before work begins or as soon as you notice them, not at the end of the job.
Carpet and upholstery cleaning companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Heavenly Touch sets itself apart by offering all-inclusive services so its customers don’t experience any cost overruns or surprises. “The price we provide is the price the customer pays,” confirms owner Rodrigo Bejar. “We don’t upsell or bid low and then add extra packages. We simply provide prompt, owner-operated service and top-of-the-line equipment.”
Heavenly Touch has been cleaning carpets, upholstery, tile, grout, and delicate wool and silk area rugs for customers throughout the South Bay since 1995. The company also has the training and equipment to take on polished and stained concrete projects, as well as natural stone surface restoration and sealing jobs.
Unlike less experienced carpet and upholstery cleaning companies that claim their customers have to wait several days for their carpets to dry, Heavenly Touch uses equipment that ensures carpet is dry five to eight hours after being cleaned. “All of our machines are state-of-the-art, which makes dry time a lot faster,” affirms Mr. Bejar. “This industry is always changing and evolving, so we make sure we’re staying on top of the equipment and environmentally-friendly cleaning materials we use. That way, we’re able to give our customers the best possible value.”
To further differentiate itself from its competition, Heavenly Touch guarantees all of its work for 30 days. “If there’s a problem, we always come back and make it right,” says Mr. Bejar. “Sometimes people will call and tell us their carpet changed color. We’ll check and see that they put down towels and trapped the moisture inside. Even if it wasn’t our fault, we don’t even question it—we go back and take care of it. The customer is always right with us.”
