Great Wall Termite Control provides a wide range of termite control services for residential, commercial, and industrial clients in San Mateo, Santa Clara, San Francisco, and Alameda Counties. The company utilizes a variety of conventional treatments (localized, soil, fumigation and preventive) to control for the three types of termites commonly found in the Bay Area. Great Wall’s staff can also, to an extent, perform related wood repairs per the scope of their license.
Inspector Shawn Delong says much of Great Wall Termite Control’s success can be attributed to its customer-oriented business practices. “Everyone who was previously in the industry and now works here gravitated toward this company because they wanted to provide people with the best possible value. By listening to our clients’ needs and paying attention to details, we consistently have their best interests at heart.”
Great Wall Termite Control takes the time to educate its clients about the specifics of their projects so they know what to expect. “A lot of our customers aren’t particularly savvy when it comes to what termite work entails, so we make sure to educate them so they can make informed decisions moving forward,” says Inspector Dean Cautivo. “At the end of the day, they know we’re going to do right by them and their properties.”
“People often don’t remember how much they spent on home repair projects, but they’ll always remember how the company treated them, so we focus on delivering a great value and experience. Ultimately, our top priority is providing solutions that make sense for our clients’ needs.”
Termite control treatments shouldn’t be one-size-fits-all.
Wood-destroying organisms and their infestations take different forms, and severity can vary. Depending on the location, type and degree of infestation, remedies may include treatment, repair or corrective/preventive work. That’s why homeowners need to work with termite control contractors that tailor their services to each situation rather than treating every job the same.
“Most homeowners aren’t particularly savvy in terms of what termite work entails,” shares Dean Cautivo, inspector at Great Wall Termite Control in San Jose. “They might know they need termite control services, but they don’t understand the different treatments or which one is right for them. Sometimes a treatment isn’t necessary if corrective work is performed for pests such as dampwood termites.”
Mr. Cautivo says homeowners can protect themselves by getting thorough inspections and proposals from more than one contractor and understanding what each company is offering. “Sometimes the way a report is worded can make a huge difference in the actual scope of treatment. For example, if a company says they only treat in probable areas of entry, it might mean a spot treatment or a full perimeter. You may not be able to differentiate between services, so it’s important to know exactly what you’re getting.”
Mr. Cautivo confirms that, depending on the situation, spot treatments can be just as valid as fumigation, and less heavy-handed approaches can save money and be gentler on the environment. However, he cautions that if you see termites in or around your home, getting a professional’s opinion right away is crucial. “Some homeowners can identify termite infestations from the outside of a building, but it takes a knowledgeable professional with the right tools to identify infestations inside wood framing and sub-areas of the home that can be difficult to access,” he says. “Once the presence of termites is established, you’ll need a licensed professional to eradicate them, prevent them from returning and assess whether structural repairs are needed.”
Termite control companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Great Wall Termite Control sets itself apart by being a truly local company, which, as Service Manager Andrew O’Hara says, isn’t always a given in the industry. “Everyone who works here lives in and around San Jose/Santa Clara County, and we all gravitated toward this company because we were looking to better serve our community. Focusing on local talent allows us to provide a great value for our clients and help our inspectors and employees thrive.”
Great Wall Termite Control has been providing termite control and related wood-destroying organism services for residential, commercial and industrial clients in San Mateo, Santa Clara, San Francisco, and Alameda Counties since 2017. The company utilizes conventional treatments with reputable brands. It performs primarily localized, soil, fumigation and preventative treatments to control for wood-destroying organisms. It also has the in-house capabilities to perform light wood repairs on damaged structures.
Instead of selling expensive ongoing contracts in an effort to increase its profit margins, Great Wall Termite Control works to deliver what’s appropriate for each client’s specific situation. “We’re here to do right by our clients, and we make that clear from the moment we meet them,” affirms Inspector Shawn. “We don’t have a sales process—it’s more like consulting, where we’ll go to a customer’s home and determine which treatments will work best. We’re always looking to give them the best possible value.”
To further differentiate itself from its competition, Great Wall Termite Control prioritizes existing customers over seeking out new business and treats those customers equally. “This is a service-based industry, and we want each client’s experience to be as smooth as possible,” says Inspector Dean Cautivo. “It doesn’t matter which ZIP code they’re in—we provide a consistent experience so they can rest assured that they’re getting the best possible value.”