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Great Wall Termite Control

Termite Control
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Alameda  Contra Costa  San Mateo  Santa Clara Counties
Diamond Certified Company Report
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Great Wall Termite Control
301 SURVEYS
  • star image
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  • Rating
3 CONSECUTIVE YEARS
SINCE MAY 2022
CERT 2672

Diamond Certified Ratings Dashboard

301

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 301 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

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Great Wall Termite Control
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Diamond Certified Researched Articles on Great Wall Termite Control

researched article

A look at a house fumigation setup before the seals are tightened

Great Wall Termite Control provides a wide range of termite control services for residential, commercial, and industrial clients in San Mateo, Santa Clara, San Francisco, and Alameda Counties. The company utilizes a variety of conventional treatments (localized, soil, fumigation and preventive) to control for the three types of termites commonly found in the Bay Area. Great Wall’s staff can also, to an extent, perform related wood repairs per the scope of their license.

Inspector Shawn Delong says much of Great Wall Termite Control’s success can be attributed to its customer-oriented business practices. “Everyone who was previously in the industry and now works here gravitated toward this company because they wanted to provide people with the best possible value. By listening to our clients’ needs and paying attention to details, we consistently have their best interests at heart.”

Great Wall Termite Control takes the time to educate its clients about the specifics of their projects so they know what to expect. “A lot of our customers aren’t particularly savvy when it comes to what termite work entails, so we make sure to educate them so they can make informed decisions moving forward,” says Inspector Dean Cautivo. “At the end of the day, they know we’re going to do right by them and their properties.”

“People often don’t remember how much they spent on home repair projects, but they’ll always remember how the company treated them, so we focus on delivering a great value and experience. Ultimately, our top priority is providing solutions that make sense for our clients’ needs.”

Termite control treatments shouldn’t be one-size-fits-all.

Wood-destroying organisms and their infestations take different forms, and severity can vary. Depending on the location, type and degree of infestation, remedies may include treatment, repair or corrective/preventive work. That’s why homeowners need to work with termite control contractors that tailor their services to each situation rather than treating every job the same.

“Most homeowners aren’t particularly savvy in terms of what termite work entails,” shares Dean Cautivo, inspector at Great Wall Termite Control in San Jose. “They might know they need termite control services, but they don’t understand the different treatments or which one is right for them. Sometimes a treatment isn’t necessary if corrective work is performed for pests such as dampwood termites.”

Mr. Cautivo says homeowners can protect themselves by getting thorough inspections and proposals from more than one contractor and understanding what each company is offering. “Sometimes the way a report is worded can make a huge difference in the actual scope of treatment. For example, if a company says they only treat in probable areas of entry, it might mean a spot treatment or a full perimeter. You may not be able to differentiate between services, so it’s important to know exactly what you’re getting.”

Mr. Cautivo confirms that, depending on the situation, spot treatments can be just as valid as fumigation, and less heavy-handed approaches can save money and be gentler on the environment. However, he cautions that if you see termites in or around your home, getting a professional’s opinion right away is crucial. “Some homeowners can identify termite infestations from the outside of a building, but it takes a knowledgeable professional with the right tools to identify infestations inside wood framing and sub-areas of the home that can be difficult to access,” he says. “Once the presence of termites is established, you’ll need a licensed professional to eradicate them, prevent them from returning and assess whether structural repairs are needed.”

Termite control companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Great Wall Termite Control sets itself apart by being a truly local company, which, as Service Manager Andrew O’Hara says, isn’t always a given in the industry. “Everyone who works here lives in and around San Jose/Santa Clara County, and we all gravitated toward this company because we were looking to better serve our community. Focusing on local talent allows us to provide a great value for our clients and help our inspectors and employees thrive.”

Great Wall Termite Control has been providing termite control and related wood-destroying organism services for residential, commercial and industrial clients in San Mateo, Santa Clara, San Francisco, and Alameda Counties since 2017. The company utilizes conventional treatments with reputable brands. It performs primarily localized, soil, fumigation and preventative treatments to control for wood-destroying organisms. It also has the in-house capabilities to perform light wood repairs on damaged structures.

Instead of selling expensive ongoing contracts in an effort to increase its profit margins, Great Wall Termite Control works to deliver what’s appropriate for each client’s specific situation. “We’re here to do right by our clients, and we make that clear from the moment we meet them,” affirms Inspector Shawn. “We don’t have a sales process—it’s more like consulting, where we’ll go to a customer’s home and determine which treatments will work best. We’re always looking to give them the best possible value.”

To further differentiate itself from its competition, Great Wall Termite Control prioritizes existing customers over seeking out new business and treats those customers equally. “This is a service-based industry, and we want each client’s experience to be as smooth as possible,” says Inspector Dean Cautivo. “It doesn’t matter which ZIP code they’re in—we provide a consistent experience so they can rest assured that they’re getting the best possible value.”

Diamond Certified Researched Capabilities on Great Wall Termite Control

Service Area

San Mateo County
Santa Clara County
Alameda County
San Francisco
Serving San Mateo, Santa Clara, San Francisco and Alameda Counties, Including San Bruno, San Mateo, Redwood City, Santa Clara, San Jose, Sunnyvale, Alameda, Hayward and Walnut Creek

Main Services

Termite Control
  • WDO inspections
  • Drywood Termites
  • Pest Control
  • Subterranean Termites
  • Swarming Termites
  • Termite Control
  • Termite Inspection
  • Termite Prevention
  • Termite Removal
  • Termite Tenting
  • Termite Treatment

Additional Services

Termite Control and Inspections
Full Structure Fumigation
Localized and Soil Treatments
Preventive Treatments
Related Wood Repairs
Wood-Destroying Organism Inspections
Corrective Measures

Company Info

Hours
Mon
08:00 am - 08:00 pm
Tue
08:00 am - 08:00 pm
Wed
08:00 am - 08:00 pm
Thu
08:00 am - 08:00 pm
Fri
08:00 am - 08:00 pm
Sat
08:00 am - 08:00 pm
Sun
Closed
Closed
Mon – Sat: 8am – 8pm
Website
Contact
Great Wall Termite Control

Capabilities Table

Company Name
Great Wall Termite Control
Phone Number
DCID Number
DCID4089212192
Managers
Shawn Delong, Inspector
Years in Industry
13 (Manager)
# of Employees
20
License
PR 8295
Insurance
Liability Insurance,
Workers' Compensation
Founded
2017
Customer Type
Residential, Commercial, Industrial
Warranties & Guarantees
3-Year Warranty on Full Structure Residential Treatments
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

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Brands

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capabilities award
capabilities award

Select Photos From Great Wall Termite Control

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Great Wall Termite Control
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Picture of Great Wall Termite Control - Great Wall Termite Control
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Diamond Certified Expert Contributor Advice & Tips

Andy O’Hara is service manager of Great Wall Termite Control, a Diamond Certified company. He can be reached at (650) 866-5973 or by email.

Andy O’Hara is service manager of Great Wall Termite Control, a Diamond Certified company. He can be reached at (650) 866-5973 or by email.

Andy O’Hara: From Carpentry to Termite Control

By James Florence, Diamond Certified Resource Reporter

For Andy O’Hara, an early career in carpentry served as a catalyst to a lifelong livelihood in the termite control industry. “Prior to getting into termite control, I was a residential carpenter doing remodels and additions,” he remembers. “At a certain point, I got connected with a termite company that was looking for a carpenter to perform termite-related repair work. I enjoyed the work right away, mostly because of the...

Read Full Article - Andy O’Hara: From Carpentry to Termite Control

Great Wall Termite Control Website and External Feeds

FAQs

By Great Wall Termite Control

How much do termite inspections and treatments cost?

How long will it take to fumigate my home?

Does drywood termite fumigation affect other types of insects as well?

Are there alternatives to fumigation or full treatments?

Is it normal to see termites flying around my property?

Should I get a termite treatment before or after a remodel?

Do you use subcontractors?

Great Wall Termite Control Ratings and Survey Responses

diamondcertified logo
Great Wall Termite Control
301 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
3 CONSECUTIVE YEARS
SINCE MAY 2022
CERT 2672

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

Phone Survey Responsesfrom 301 Verified Customers

H.S.

It was a pretty streamlined process. They're knowledgeable and I didn't have to deal with all the hassle of going back and forth with the job.They took care of everything and the price is competitive.

I liked the communication.

Verified Customer of Great Wall Termite Control, 1 of 301

10 Quality
Yes Loyalty
Doris K.

I have told a lot of friends. They are conscientious, on time and explain everything. They took pictures to show us the damage of what the termites had done and they were very personable and clean.

Professional, good communication via text and email constantly between their office, as well as the technician

Verified Customer of Great Wall Termite Control, 2 of 301

10 Quality
Yes Loyalty
Bruce L.

Everything was upfront and honest, what was promised was executed, it was super satisfying. They also guarantee that if we see something they will come back and take care of it.

Exceptional service, they were always early and it was a great experience.

Verified Customer of Great Wall Termite Control, 3 of 301

10 Quality
Yes Loyalty
Gerry M.

They are very detailed, thorough, address all of your doubts and questions before the service. They showed proof of where the termites were through the vents and foundation.

Professional and thorough

Verified Customer of Great Wall Termite Control, 4 of 301

10 Quality
Yes Loyalty
Vanessa L.

They were great actually; everything was done quickly. They kept up with me on what they were doing. They were informative and replied quickly.

They were really friendly, informative, did the walkthrough with me step-by-step on what they were doing, and they even reminded me to turn the gas back on.

Verified Customer of Great Wall Termite Control, 5 of 301

10 Quality
Yes Loyalty
Abigail K.

They were pretty quick, really responsible, did the job really fast, explained everything thoroughly to us, and we are very grateful to them.

They were on time, responsible, very quick to provide us with the quote, explained everything to us, and everything was good.

Verified Customer of Great Wall Termite Control, 6 of 301

10 Quality
Yes Loyalty
Raul R.

It was simple and easy, payment was quick, I prepaid the whole thing. The technician called me directly and followed up, which I appreciated.

The tenting was great, scheduling was good and they did it in advance before high season.

Verified Customer of Great Wall Termite Control, 7 of 301

10 Quality
Yes Loyalty
Peter K.

They were on time. They provided information that I needed to convey to the tenants, made all the food preparations and made it really easy.

Everything went smoothly.

Verified Customer of Great Wall Termite Control, 8 of 301

10 Quality
Yes Loyalty
Torbert W.

They really go out of their way to make sure the project is going accordingly and they make sure they are on top of everything.

They're easy to work with. It's easy to work with the team and they are knowledgeable.

Verified Customer of Great Wall Termite Control, 9 of 301

10 Quality
Yes Loyalty
Wilson P.

Use them, because when they were here, they answered all of my questions, and they were able to help me with whatever I asked.

They're a quick service and offer very good customer service.

Verified Customer of Great Wall Termite Control, 10 of 301

10 Quality
Yes Loyalty
Sergey Z.

I guess it depends, as they came in a short time, did it quickly and the guy who came out was nice, polite and did a good job.

Quick and did a good job

Verified Customer of Great Wall Termite Control, 11 of 301

10 Quality
Yes Loyalty
Peter H.

They were able to get the job done in a day even though it is not a normal size house. I am satisfied with the work.

The speed they were able to complete it

Verified Customer of Great Wall Termite Control, 12 of 301

10 Quality
Yes Loyalty
Jackson L.

They do very well, the price is fair and they do it in the timeframe they say. Everything goes very smoothly.

They provide detailed instructions before they do the job and after the job is done, so I know what to look out for.

Verified Customer of Great Wall Termite Control, 13 of 301

10 Quality
Yes Loyalty
Ava S.

They know what they are doing, are specialized and are a no nonsense, get the work done kind of a business.

The initial set up and communication, they had the clearest communication and that was one of the reasons I went with them.

Verified Customer of Great Wall Termite Control, 14 of 301

10 Quality
Yes Loyalty
J.Z.

I've always recommended them to my friends. Actually, I already recommended your company to 6 or 7 friends.

They always reply quickly and do the job just like the contractor said. Everything is done quickly.

Verified Customer of Great Wall Termite Control, 15 of 301

10 Quality
Yes Loyalty
Ava C.

The company is very responsive and gets the work done very quickly. I would recommend them to my friends.

They did a very thorough research of the house and crawl space.

Verified Customer of Great Wall Termite Control, 16 of 301

10 Quality
Yes Loyalty
Jennifer L.

I had a good experience with them. They gave good instructions on how to prepare and it was seamless.

They were quick to answer questions.

Verified Customer of Great Wall Termite Control, 17 of 301

10 Quality
Yes Loyalty
Maryanne N.

They are very responsive, reliable, offer very good follow through and complete the job well.

Very customer oriented

Verified Customer of Great Wall Termite Control, 18 of 301

10 Quality
Yes Loyalty
Ronny L.

They were pretty professional, came out here really fast, and just got things done on time.

I like the process of how comprehensive they were in accessing what needed to be done.

Verified Customer of Great Wall Termite Control, 19 of 301

10 Quality
Yes Loyalty
Shannon B.

They did a fantastic job and the price was a lot less than the nightmares you hear about.

They were thorough, quick and like I said, the price was less than expected.

Verified Customer of Great Wall Termite Control, 20 of 301

10 Quality
Yes Loyalty
Noah W.

The service was pretty fast, the quality looks good to me and the price was reasonable.

The service was pretty fast, the quality looks good to me and the price was reasonable.

Verified Customer of Great Wall Termite Control, 21 of 301

10 Quality
Yes Loyalty
John D.

To not get an inspection first, they should just call Great Wall if they have termites.

Everything went smoothly.

Verified Customer of Great Wall Termite Control, 22 of 301

10 Quality
Yes Loyalty
Mike S.

I highly recommend them. They're professional and their customer service is excellent.

Just the customer service, I was able to speak to the owner. They're friendly and happiness is worth the money in my book.

Verified Customer of Great Wall Termite Control, 23 of 301

10 Quality
Yes Loyalty
Roger P.

They are a terrific company, delivered as promised and I received excellent service.

They did the job on time and were thorough.

Verified Customer of Great Wall Termite Control, 24 of 301

10 Quality
Yes Loyalty
Keyan G.

They are experts. They explained what they did and the reasons for what they did.

They explained everything.

Verified Customer of Great Wall Termite Control, 25 of 301

10 Quality
Yes Loyalty
Krystal S.

I would say they are efficient, have a quick turnaround and competitive quotes.

Very efficient, were in and out and gave clear instructions

Verified Customer of Great Wall Termite Control, 26 of 301

10 Quality
Yes Loyalty
Ashley L.

They're very convenient, have very fast equipment and good bedside manners.

They're punctual.

Verified Customer of Great Wall Termite Control, 27 of 301

10 Quality
Yes Loyalty
Q.L.

The inspection is free, so it doesn't hurt to try and they're pretty good.

During the inspection, they gave a lot of suggestions.

Verified Customer of Great Wall Termite Control, 28 of 301

10 Quality
Yes Loyalty
Robin F.

They were very good, friendly, reasonably priced and they knew what doing.

Very accommodating and friendly

Verified Customer of Great Wall Termite Control, 29 of 301

10 Quality
Yes Loyalty
Kim M.

They're super trustworthy. I'm already recommending them to my neighbors.

I felt like with the initial technician and the people who did the termination, I could trust them.

Verified Customer of Great Wall Termite Control, 30 of 301

10 Quality
Yes Loyalty
Cheryl F.

They were just very friendly, efficient, timely and had no hidden costs.

They had the better price and the availability; they were always there to talk when we needed.

Verified Customer of Great Wall Termite Control, 31 of 301

10 Quality
Yes Loyalty
Kim H.

They were prompt, efficient, and communicated well with the customers.

They got rid of the termites.

Verified Customer of Great Wall Termite Control, 32 of 301

10 Quality
Yes Loyalty
Elijah T.

I just referred them to a friend last night that needed pest control.

I liked their knowledge and their willingness to work with my needs. They also had good manners.

Verified Customer of Great Wall Termite Control, 33 of 301

10 Quality
Yes Loyalty
Josephine P.

They were reliable, they did a good job and they didn't waste time.

They were professional, they did good work and they completed it in a reasonable amount of time.

Verified Customer of Great Wall Termite Control, 34 of 301

10 Quality
Yes Loyalty
Liam T.

I would tell them that I recommend them. They did a very good job.

I think they are very good and I am very happy with them.

Verified Customer of Great Wall Termite Control, 35 of 301

10 Quality
Yes Loyalty
Yvonne L.

Very easy, flexible with scheduling and the cost wasn't too bad.

They were very flexible with scheduling, which was nice.

Verified Customer of Great Wall Termite Control, 36 of 301

10 Quality
Yes Loyalty
Joe D.

I would recommend them. I think they are an honest organization.

Professional and the job was done in a timely fashion.

Verified Customer of Great Wall Termite Control, 37 of 301

10 Quality
Yes Loyalty
Matthew A.

They were pretty good at communication and they were punctual.

They were pretty good at communication and they were punctual.

Verified Customer of Great Wall Termite Control, 38 of 301

10 Quality
Yes Loyalty
S.Z.

I would recommend them if they are looking a termite company.

They are really nice, easy to communicate with, really helpful and professional.

Verified Customer of Great Wall Termite Control, 39 of 301

10 Quality
Yes Loyalty
Kyle W.

They're a good service and give overall positive interaction.

I felt that they were very kind, positive interactions and very helpful.

Verified Customer of Great Wall Termite Control, 40 of 301

10 Quality
Yes Loyalty
Tasha G.

They do detailed inspections and provide a friendly service.

I like their upfront pricing and service.

Verified Customer of Great Wall Termite Control, 41 of 301

10 Quality
Yes Loyalty
Mason X.

If they need termite control, I can recommend this company.

They are on time and the price is fair.

Verified Customer of Great Wall Termite Control, 42 of 301

10 Quality
Yes Loyalty
Evelyn P.

They're customer oriented, friendly and get the job done.

They get the job done.

Verified Customer of Great Wall Termite Control, 43 of 301

10 Quality
Yes Loyalty
Maria D.

They are very detailed in their work and conscientious.

They look at everything, not superficially, but very thoroughly.

Verified Customer of Great Wall Termite Control, 44 of 301

10 Quality
Yes Loyalty
C.H.

They are pretty reliable, dependable and do their job.

Everything was good overall.

Verified Customer of Great Wall Termite Control, 45 of 301

10 Quality
Yes Loyalty
Avery Q.

Very professional, quick and got the job done quickly

They explained a lot. I had a lot of questions and they answered them clearly, so I didn't have any more questions.

Verified Customer of Great Wall Termite Control, 46 of 301

10 Quality
Yes Loyalty
Lisa Z.

The job quality is good and the price is competitive.

Customer service, when we call with questions or to follow up, they are very helpful.

Verified Customer of Great Wall Termite Control, 47 of 301

10 Quality
Yes Loyalty
H.S.

It is an awesome service and I would recommend them.

They are very professional in their work and the price is reasonable.

Verified Customer of Great Wall Termite Control, 48 of 301

10 Quality
Yes Loyalty
Ray S.

Easy to wok with, I would definitely recommend them.

The time they committed, as far as how long it would take and finish was spot on. They were able to schedule quickly, because we were on a tight schedule.

Verified Customer of Great Wall Termite Control, 49 of 301

10 Quality
Yes Loyalty
Jon W.

I would recommend them. They were quick to respond.

They cured one spot without having to put up a tent, unlike other companies wanted to do.

Verified Customer of Great Wall Termite Control, 50 of 301

10 Quality
Yes Loyalty