Gogo Rooter provides a variety of plumbing services for residential and commercial clients throughout Santa Clara County. The company has the training and equipment to handle everything from routine fixture repairs and installations to gas line replacements and copper repiping projects, and its technicians are available 24/7 for the convenience of its customers.
Manager Steve Schafer credits much of Gogo Rooter’s success to its ability to help clients resolve plumbing issues that they can’t manage on their own. “We take pride in addressing our customers’ urgent needs and restoring their peace of mind,” he affirms. “Whether it’s clearing a drain or stopping a leak, we’re here to provide the expert assistance they need.”
Gogo Rooter prioritizes communication in every aspect of its work, which Mr. Schafer says is important for ensuring positive experiences. “Whenever a customer calls, one of our managers will contact them before the technician arrives at their home to go over details, and after the job is complete, our office staff will follow up to make sure they’re satisfied. That level of personal interaction is rare in this industry, but it’s essential for building trust.”
“We aim to be a symbol of dependability by exceeding our customers’ expectations, adhering to the highest standards of professional service and utilizing the latest technology to meet their needs. Our ultimate goal is to ensure they’re happy with our work and confident referring us to their friends and family.”
Give your water heater a break when you go on vacation.
Before heading out on vacation, you probably have a long checklist of things to do, but plumbing professionals say you should add one more money-saving task: activate “vacation mode” on your water heater.
“Your water heater keeps your water at a constant temperature so it’s hot when you turn on your tap, but when you’re away from home for an extended period of time, that just wastes energy and money,” explains Steve Schafer, manager of Gogo Rooter in San Jose. “Vacation mode basically shuts down the system so the water heater doesn’t keep your water at that ready temperature.”
The ideal time to use vacation mode is when you’re leaving home for longer trips like weeklong vacations or extended getaways. Shorter vacations aren’t worth it because of the extra energy it will take to reheat the water when you return.
Activating vacation mode is usually easy. For most modern water heaters, you simply press a button or adjust the thermostat. If you have a smart water heater, you can control it from your app. If you’re not sure how, consult the manual or ask your plumber for help. As soon as you return home (or before, if you can do it from an app), set the water heater thermostat back to your normal comfort range so the water is hot when you need it.
Customer satisfaction is a key focus of any successful business, but it’s even more important for plumbing companies that have earned Diamond Certified. For Gogo Rooter, keeping clients happy is all about paying attention to details and making sure their jobs are done correctly the first time. “We understand the importance of being consistent for our customers, so we check every aspect of our work before we leave the jobsite to ensure it meets our high standards,” says Manager Steve Schafer. “We also have industry-leading warranties that further protect our customers, which they really appreciate.”
Gogo Rooter has been providing plumbing services for residential and commercial clients throughout Santa Clara County since 2009. The company is qualified to handle everything from fixture repairs and installations to gas line replacements and copper repiping projects, and its technicians are available 24/7 for its customers’ convenience.
Unlike less experienced plumbing companies that take an “assembly line” approach to each job, Gogo Rooter takes the time to establish relationships with its clients so they have better experiences. “We strive to give our customers a higher level of communication than they get from other companies,” says Mr. Schafer. “For example, whenever they call to book an appointment, they get a return call from a manager before the technician comes out. Also, after the work is complete, we’ll call them again to make sure they’re satisfied with everything. That level of communication is very important to us.”
To further differentiate itself from its competition, Gogo Rooter maintains a fleet of service trucks that are fully equipped with drain cleaning equipment so its technicians can help customers as quickly as possible. “Most of our competitors focus solely on plumbing repairs, but we know that drain cleaning is a big priority for many of our clients,” says Mr. Schafer. “By combining that with our general plumbing expertise, we’re able to get our customers the help they need.”
