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GBA Realty

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Diamond Certified Company Report
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GBA Realty
117 SURVEYS
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  • Rating
10 CONSECUTIVE YEARS
SINCE JUNE 2015
CERT 2267

Diamond Certified Ratings Dashboard

117

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 117 SURVEY RESPONSES

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  • Workers Compensation
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Diamond Certified Researched Articles on GBA Realty

researched article

GBA Realty manages this commercial property.

GBA Realty provides a complete range of property management services for owners of residential and commercial properties throughout the Bay Area. The company also helps clients with the various aspects of real estate sales and purchases, and it utilizes cutting-edge online tools and marketing strategies to make sure they get the most value out of their investments.

President Quan Phan says GBA Realty's small size and hands-on approach to property management have been crucial aspects of its success. "We're in the field every day making decisions for our clients, which allows us to stay actively involved in the process and make sure they're getting exactly what they need. They know they don't have to wait to get solutions to their problems, and they really appreciate that."

GBA Realty is known for its comprehensive follow-up services, which Mr. Phan says is important for maintaining long-term customer relationships. "Whether a task is large or small, our clients know we'll be there to take care of it and follow through to make sure it was done properly. Even if they need assistance on weekends or after regular business hours, we'll be there to help."

“We want every client to have a positive experience, so we make sure we're professional, reliable and responsive every step of the way. By utilizing our industry knowledge and state-of-the-art tools, we're able to provide services that enhance our clients' lives and help them achieve their real estate goals.”

If you’re thinking about purchasing a rental property, make sure you understand the responsibilities you’ll be incurring.
Here are some simple steps you can take to survive and thrive as a property owner:

Get familiar with basic tenancy laws.
The Bay Area has some of the most stringent tenant laws in California, and these regulations are always changing, so it’s important for property owners to have a basic knowledge of local legislation. “For example, in San Francisco, property owners are only allowed to raise rent once a year,” says Quan Phan, owner of GBA Realty in San Francisco. “However, this depends on the year the building was constructed, as many older buildings are rent-controlled. This is just one of the many legal aspects that can affect you as a property owner, so it’s a good idea to gain some familiarity with the law.”

Work with a property management company.
Due to the complexity of owning and running a rental property, most owners hire a property management company to handle day-to-day tasks. “In addition to maintaining the property, vetting tenants and collecting rent, property management firms can do things like write comprehensive rental agreements that don’t contain loopholes,” says Mr. Phan. “There are many areas where a professional’s knowledge, experience and attention to detail can be invaluable.”

Don’t skimp on maintenance.
Because property ownership is primarily a financial investment, some owners are hesitant about spending money to repair and update their rental properties. However, being stingy about maintenance tends to backfire in the long run. “For instance, if you aren’t providing your tenants with a safe and healthy environment, it can create a liability and leave you subject to lawsuits,” says Mr. Phan. “Also, ignoring maintenance now can result in a need for bigger, more expensive repairs in the future. In either case, neglecting maintenance usually diminishes your long-term investment, so make sure you keep things like that in perspective.”

Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for property management firms that have earned the prestigious Diamond Certified award. For GBA Realty, the key to achieving and maintaining high levels of customer satisfaction is simple: take a service-forward, detail-oriented approach to every job. "We're a relatively small firm, so we're able to focus on serving the individual needs of our clients," says owner Quan Phan. "Since we provide them with a single point of contact, they don't have to navigate an administrative maze to get the assistance they need, which they really appreciate."

GBA Realty has been providing property management services for owners of residential and commercial properties throughout the Bay Area since 2008. The company is also qualified to help its clients with real estate sales and purchases, and it utilizes various online tools and marketing strategies to make sure they get the most value out of their investments.

Unlike less experienced property management companies that limit their services to a single aspect of the industry, GBA Realty has the in-house capabilities to handle the dual aspects of real estate and property management. "Most realtors don't provide property management services, and few property managers handle real estate listings, so our ability to do both really sets us apart," affirms Mr. Phan. "With our diverse range of services, we're basically a one-stop shop for property owners."

Another distinguishing attribute of GBA Realty is its thorough expertise in the various facets of property management, which Mr. Phan says isn't always a given in the industry. "Some people mistakenly think property managers just keep hedges trimmed and appliances working, but there's much more to it than that. From dealing with tenants to handling legal issues, we utilize our well-rounded skills to benefit our clients and their investments."

Diamond Certified Researched Capabilities on GBA Realty

Service Area

San Francisco
The Entire Bay Area
including
The East Bay
South Bay
Peninsula
Serving San Francisco and the Entire Bay Area, including the East Bay, South Bay and Peninsula

Main Services

Property Management
  • Airbnb Property Management
  • Apartment Management
  • Appfolio Property Management
  • Property Maintenance
  • Property Management
  • Real Estate Management
  • Rent Collection
  • Rental Management

Additional Services

Residential & Commercial Property Management
Real Estate Sales

Company Info

Hours
Mon
09:00 am - 05:00 pm
Tue
09:00 am - 05:00 pm
Wed
09:00 am - 05:00 pm
Thu
09:00 am - 05:00 pm
Fri
09:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Closed
Mon – Fri: 9am – 5pm
Sat – Sun: By Appointment
Website
Contact
GBA Realty
880 Mitten Road, Burlingame, CA 94010

Capabilities Table

Company Name
GBA Realty
Phone Number
DCID Number
DCID4158297711
Managers
Quan Phan, President
Years in Industry
11
# of Employees
4
License
01933907, 01734909
Memberships
California Association of Realtors, National Association of Realtors, National Association of Residential Property Managers (NARPM), San Francisco Association of Realtors
Insurance
Liability Insurance,
Workers' Compensation
Founded
2008
Customer Type
Commercial, Residential

Certifications & Awards

diamond certified logo

Brands

capabilities award

Key Factors

GBA Realty Residential & Commercial
Residential & Commercial
GBA Realty Weekend Hours
Weekend Hours
GBA Realty Appointments Available
Appointments Available
GBA Realty Live Phone Call Answers
Live Phone Call Answers
GBA Realty Parking On site
Parking On site

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Diamond Certified Expert Contributor Advice & Tips

Quan Phan is a 9-year veteran of the real estate industry and owner of GBA Realty, a Diamond Certified company. He can be reached at (415) 689-1271 or by email.

Quan Phan is a 9-year veteran of the real estate industry and owner of GBA Realty, a Diamond Certified company. He can be reached at (415) 689-1271 or by email.

Quan Phan: More Than a Feeling

By James Florence, Diamond Certified Program Reporter

SAN FRANCISCO — When Quan Phan purchased a beachfront condo in Baja, Mexico, his sole aim was to have a relaxing “home away from home.” What he didn’t expect was for it to lead to a new professional livelihood. “I really enjoyed the feeling that came with finding and acquiring a nice property, and I started thinking I’d like to help other people get that same feeling,” he recounts. “A couple of years later, I came back to California and wen...

Read Full Article - Quan Phan: More Than a Feeling

GBA Realty Website and External Feeds

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FAQs

By GBA Realty

How will you help me maximize my property investment?

How do you screen tenants?

How do you handle maintenance needs?

Do you handle financial aspects like mortgage payments?

Do you provide any online resources?

GBA Realty Ratings and Survey Responses

diamondcertified logo
GBA Realty
117 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
10 CONSECUTIVE YEARS
SINCE JUNE 2015
CERT 2267

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

Phone Survey Responsesfrom 117 Verified Customers

Vita E.

They're very efficient, courteous, and they always get back to me very promptly.

I really like the Realtor whom I dealt with, Quan Phan. He's awesome.

Verified Customer of GBA Realty, 1 of 117

10 Quality
Yes Loyalty
Addison O.

They're reliable, honest, and very committed to the work that they do.

They're very personable, honest, and friendly. Quan, my main contact at GBA Realty, is very upfront, honest, reliable, communicative, and open.

Verified Customer of GBA Realty, 2 of 117

10 Quality
Yes Loyalty
Diyo R.

They are knowledgeable, honest, and businesslike.

I have confidence in them because they know what they're doing.

Verified Customer of GBA Realty, 3 of 117

10 Quality
Yes Loyalty
Gina M.

I felt like they were very professional and the people in the office were helpful. I didn't know about the process for the checks when they do the background check. I didn't have to bring my credit report, as they just did it themselves. They are set up to do things automatically. They were very reassuring, cordial and merry. I had some problems with my computer at the time. They were helpful and reassuring. I appreciated that.

They were very personable, and if something goes wrong, there is an easy way to place a ticket on their website and that is helpful.

Verified Customer of GBA Realty, 4 of 117

10 Quality
Yes Loyalty
Alina W.

They are very reliable. I'm an out of state owner, and whenever there's any issue with my townhouse, they always take care of it for me. I never have to worry about it. Quan, the owner, does everything I need him to do. The cost of repairs is very reasonable. My tenants really like Quan and say he's a real stand-up guy. They have a quality service, and I would highly recommend them.

They are very reliable and responsive.

Verified Customer of GBA Realty, 5 of 117

10 Quality
Yes Loyalty
Edward M.

I would tell them to talk to them, as they are very helpful and they know what they are talking about. If I had questions, they would put me on hold and get the answers for me. If they can't do that, they would tell me to email them and they would respond quickly.

Good customer service

Verified Customer of GBA Realty, 6 of 117

10 Quality
Yes Loyalty
Lorraine L.

Quan is very reliable and easy to work with. He always goes out of his way, even if it's the simplest thing needing to be done. He's always there to help, and he eliminates a ton of my stress.

I like how reliable Quan is. He's on point and always responds right away. Basically, he's always on demand.

Verified Customer of GBA Realty, 7 of 117

10 Quality
Yes Loyalty
Angelina S.

They are a great company to do business with. I have been doing business with them for the past 3 years, and when there was a water leak, they addressed it immediately.

Their professionalism

Verified Customer of GBA Realty, 8 of 117

10 Quality
Yes Loyalty
Melvin J.

They're fantastic. They're reliable, they're very good at what they do, they're very consistent, they're very diligent, and they're very savvy in the business.

They're very balanced, they're very consistent with everything, they treat everyone the same, they're very conscientious of their clients, and they're willing to do whatever it takes to make their clients happy. They really go above and beyond the call of duty.

Verified Customer of GBA Realty, 9 of 117

10 Quality
Yes Loyalty
Kaliah L.

They're very informative. My property is very subtle, and I like the community. If I have an issue, GBA Realty resolves it very quickly.

I'm very satisfied. If I have any issues, they always resolve them very quickly.

Verified Customer of GBA Realty, 10 of 117

10 Quality
Yes Loyalty
Khristine A.

Quan was very attentive, engaging, and he stayed on top of things. When you hire someone from GBA Realty, you won't have to worry.

I like that they're very reliable.

Verified Customer of GBA Realty, 11 of 117

10 Quality
Yes Loyalty
Chuck W.

I would tell a friend that they're a reliable and good company. They're timely, and they always deposit our rent on time.

They're always on time with depositing our rent into our bank account.

Verified Customer of GBA Realty, 12 of 117

10 Quality
Yes Loyalty
Dawson T.

In my opinion, GBA Realty is very good. I've told a couple of my friends about them. They're very good and trustworthy.

I like that they screen the renters very thoroughly.

Verified Customer of GBA Realty, 13 of 117

10 Quality
Yes Loyalty
Kurt C.

They're reliable, and the service is reasonable. If there are ever any problems, they always get to them right away.

I like their overall service, and I like that I've had no problems with them since I've been using them. They are timely and quick in their service.

Verified Customer of GBA Realty, 14 of 117

10 Quality
Yes Loyalty
Monica S.

They are always available, even on off-hours, and they are able to somehow get things done within usually a day.

They are quick to act. They understand the importance to owners and tenants.

Verified Customer of GBA Realty, 15 of 117

10 Quality
Yes Loyalty
Ann T.

I would tell them that they have a good service for my tenants. They let me know in advance what we need to do.

I like when they take care of my tenants. They do a really good job.

Verified Customer of GBA Realty, 16 of 117

10 Quality
Yes Loyalty
David C.

I'm always very happy with them. I think they're very responsive, very client-oriented, and very professional.

I think they're very client-oriented.

Verified Customer of GBA Realty, 17 of 117

10 Quality
Yes Loyalty
Sid S.

I had a good experience, especially with Mr. Quan and Grace. They are always on time and everything was good.

Right now, if I have a request for a minor problem, they will fix it right away.

Verified Customer of GBA Realty, 18 of 117

10 Quality
Yes Loyalty
Maria C.

When you need something done, it gets done without any questions or hassles. They're very accommodating.

They are very timely.

Verified Customer of GBA Realty, 19 of 117

10 Quality
Yes Loyalty
Marc U.

They have good properties to choose from as far as rentals. I'm not really sure about buying though.

I would say, the selection.

Verified Customer of GBA Realty, 20 of 117

10 Quality
Yes Loyalty
Vanessa W.

They are very timely and very prompt. Whenever I had an issue, it was handled within 24-48 hours.

Their response time and the professionalism whenever we call

Verified Customer of GBA Realty, 21 of 117

10 Quality
Yes Loyalty
Holly N.

They have good connections within the industry that helped me a lot. I would recommend them.

The relationships they have

Verified Customer of GBA Realty, 22 of 117

10 Quality
Yes Loyalty
Jennifer Z.

It is a place that helps. They don't solve everything, but they can help with a lot.

Nothing

Verified Customer of GBA Realty, 23 of 117

10 Quality
Yes Loyalty
Enriqueta M.

I would say that I'm satisfied with them. They're professional, personable people.

Straightforward

Verified Customer of GBA Realty, 24 of 117

10 Quality
Yes Loyalty
Cecilia C.

They're good and fast. They're very attentive when they respond to your concerns.

I like their quick response.

Verified Customer of GBA Realty, 25 of 117

10 Quality
Yes Loyalty
Scott S.

They are hard to get a hold of most of the time, but the service is outstanding.

They just provide good service for customers.

Verified Customer of GBA Realty, 26 of 117

10 Quality
Yes Loyalty
Frances C.

They are #1, and when I am looking to purchase a home, I will look for Quan.

When I wanted to rent a studio, they were so nice to me. I felt really comfortable doing business with them and he treated me really professionally.

Verified Customer of GBA Realty, 27 of 117

10 Quality
Yes Loyalty
Gretta K.

He is very good and he knows what he is doing. I like everything about him.

They respond very quickly and professionally to any issues.

Verified Customer of GBA Realty, 28 of 117

10 Quality
Yes Loyalty
Essosa E.

They know what they're doing, and I've been using them for a few years now.

I know they will take care of my property.

Verified Customer of GBA Realty, 29 of 117

10 Quality
Yes Loyalty
Ana G.

I think they are a professional company. They get things done when needed.

They respond quickly.

Verified Customer of GBA Realty, 30 of 117

10 Quality
Yes Loyalty
Caitlin T.

They're very personable, professional, and they treat you like family.

I like how personable they are.

Verified Customer of GBA Realty, 31 of 117

10 Quality
Yes Loyalty
Kevin M.

I would say Quan really stepped up to bat when we needed help quickly.

He's responsive and friendly.

Verified Customer of GBA Realty, 32 of 117

10 Quality
Yes Loyalty
Jeffrey G.

They are good, really responsive, professional, and get things done.

I don't think anything specific.

Verified Customer of GBA Realty, 33 of 117

10 Quality
Yes Loyalty
Douglas J.

They're very efficient, intelligent, and I would recommend them.

I think that they are very prompt in responding to my needs whenever I call them.

Verified Customer of GBA Realty, 34 of 117

10 Quality
Yes Loyalty
Aliya M.

I don't know what I'd say. I haven't put much thought into it.

They are very informative, very communicative, and they work very well with their clients.

Verified Customer of GBA Realty, 35 of 117

10 Quality
Yes Loyalty
Nick X.

I would definitely recommend them. Their service is very good.

I liked their level of service, and they were very responsible.

Verified Customer of GBA Realty, 36 of 117

10 Quality
Yes Loyalty
Daniel M.

They are really professional and get things done when needed.

They are really responsive.

Verified Customer of GBA Realty, 37 of 117

10 Quality
Yes Loyalty
Sebastian M.

They are efficient. They are responsive property managers.

The website and communicating through the website

Verified Customer of GBA Realty, 38 of 117

10 Quality
Yes Loyalty
Patricia B.

They're very nice, and they have good properties for rent.

I love that I can make my payments online.

Verified Customer of GBA Realty, 39 of 117

10 Quality
Yes Loyalty
Yuchen W.

The quality of the service, and everything is very good.

Everything is very good.

Verified Customer of GBA Realty, 40 of 117

10 Quality
Yes Loyalty
Mrs. M.

They're very hardworking and very good at what they do.

Quan Phan really works hard and never stops. He's amazing.

Verified Customer of GBA Realty, 41 of 117

10 Quality
Yes Loyalty
Bella X.

I'm comfortable with Quan, and I completely trust him.

When I call Quan, he answers me quickly. He is very professional.

Verified Customer of GBA Realty, 42 of 117

10 Quality
Yes Loyalty
Alice H.

They're on top of everything. They are always there.

I think they are very personable.

Verified Customer of GBA Realty, 43 of 117

10 Quality
Yes Loyalty
Eugene Z.

They're reliable, and they took care of everything.

I like their honesty and the fact that they make sure all of their promises are met. They gave me recommendations based on their expertise. Quan does a good job.

Verified Customer of GBA Realty, 44 of 117

10 Quality
Yes Loyalty
Scarlett K.

They are fast at responding to maintenance calls.

They are really responsive and accommodating, which makes it easy to pay rent.

Verified Customer of GBA Realty, 45 of 117

10 Quality
Yes Loyalty
Rodrigo R.

They're good, and they help you when you need it.

I liked that they responded right away when I called them. Mr. Quan is always on top of things when something needs to get fixed.

Verified Customer of GBA Realty, 46 of 117

10 Quality
Yes Loyalty
Mohsen G.

We have been happy and we had a good experience.

They responded fast and they did it quickly.

Verified Customer of GBA Realty, 47 of 117

10 Quality
Yes Loyalty
Shireen Z.

The person I dealt with was very professional.

The application process was easy and everything was online.

Verified Customer of GBA Realty, 48 of 117

10 Quality
Yes Loyalty
Lawrence O.

They are the best and I would recommend them.

The customer services and they help with issues.

Verified Customer of GBA Realty, 49 of 117

10 Quality
Yes Loyalty
Alejandro B.

They get stuff done when it needs to be done.

They are responsive.

Verified Customer of GBA Realty, 50 of 117

10 Quality
Yes Loyalty