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Gardens of the Wine Country Inc.

Landscape Contractor
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Napa  Sonoma Counties
Diamond Certified Company Report
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Gardens of the Wine Country Inc.
238 SURVEYS
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  • Rating
22 CONSECUTIVE YEARS
SINCE OCTOBER 2003
CERT 313

Diamond Certified Ratings Dashboard

238

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 238 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Company Report Menu

  • Survey Responses
  • Diamond Certified Video Player
  • Researched Articles & Profile
  • Capabilities
  • Photos
  • Expert Contributor Advice & Tips
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Gardens of the Wine Country Inc.
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Diamond Certified Researched Articles on Gardens of the Wine Country Inc.

researched article

Gardens of the Wine Country creates outdoor environments that reflect its customers’ tastes.

Gardens of the Wine Country Inc. provides complete landscaping services for high-end residences, estates, inns, and wineries in all of Sonoma, Napa, and Northern Marin Counties. The company focuses on the landscape management, maintenance, enhancement and design of large residential properties. It installs planting, irrigation and landscape-related “hardscape” construction such as decks, arbors, stone work, concrete, patios, walls, and water features.

President Torrey Lincoln says one of his first loves has always been helping his clients realize their artistic visions. “Our clients are generally very busy, sophisticated, professional people who want their outdoor environments to reflect their tastes and match the quality found inside their homes.”

Following the devastating wildfires of the past few years, Gardens of the Wine Country is committed to the concepts of “Sonoma/Napa Strong” and “Rebuild Wine Country.” Since the original 2017 fire, the company has helped countless customers with rebuild designs and installations and follow-up management. “We think of ourselves as a small, personally connected group of professionals whom clients can feel comfortable communicating with on a first-name basis,” says Mr. Lincoln. “We help them reestablish their homes.”

“We involve our clients as much as they desire, but we also recognize that we’re hired to manage their projects for them. We communicate clearly, complete work on time and on budget, and never declare a job complete until the client tells us they’re satisfied.”

Take simple steps to turn your patio's old concrete surface into acid etch stained concrete.
There are numerous choices when it comes to outdoor patio surfaces, including decomposed granite, concrete, pavers, flagstone, slate and tile. Each has its own advantages and disadvantages in terms of cost and design, so it’s important to determine your exact patio needs before making a decision. A relatively new choice has been gaining popularity in recent years: acid etch stained concrete. “Acid etch stained concrete is one of the most cost-effective, highly stylized patio surfaces available,” says Alan Kostelnik, owner of Gardens of the Wine Country. “It’s so attractive that it’s become common to see it used for interior flooring and countertops.”

Acid etched stain applications work best on newly poured or installed concrete, but the process can also be applied successfully to old concrete. The key to refurbishing old concrete is an extremely clean surface, free of all stains, oils, grease and sealers. The acid etch chemicals must be able to react with the chemicals in the concrete, so it’s important to remove any foreign materials that might contaminate the process. If you can’t get the surface sufficiently clean, you can pour a thin concrete veneer over it. It also may be necessary to sand or pellet blast the surface.

After you’ve thoroughly cleaned your old concrete surface, consider the following tips for applying acid etched staining:

• Make sure you move, cover and tape off any surrounding vegetation to limit overspray damage from the acid etch coloring agent.
• Wear protective clothing, including safety glasses and rubber gloves and boots. Mix the acid etch coloring agent in a plastic bucket.
• It’s best to apply the etching agent with a garden sprayer. Keep the spray wand about 18 to 24 inches from the surface and keep it moving. You want the surface thoroughly wetted but not puddling.
• Let the surface dry for about an hour. If you want it darker, spray again after the first drying period.
• After the floor has dried completely, neutralize the surface by spraying it with a solution of one part ammonia to four parts fresh water.
• Once you’re completely done, you can spray the entire surface with a sealer to give it vibrancy and depth.

Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for landscape contractors that have earned the prestigious Diamond Certified award. Gardens of the Wine Country upholds its reputation for customer satisfaction by offering personalized service to each of its clients–a highly detailed approach rarely seen in the industry. "Each customer is different, but what they all have in common is a desire for us to design, manage and maintain their landscapes," says owner Alan Kostelnik. "We're a boutique company, which allows us to be very hands-on with our customers. Our goal is to serve them with quality designs and workmanship."

A 36-year veteran of the landscaping industry, Mr. Kostelnik established Gardens of the Wine Country in 2001 to supply North Bay homes and businesses with landscaping design, management and maintenance services. "I really enjoy helping my clients realize their artistic visions," he says. "They want and expect their outdoor environments to reflect their tastes and match the quality found inside their homes, and that's exactly what we provide for them."

Unlike larger landscaping companies that understate the importance of delivering timely jobsite reviews and inspection reports, Gardens of the Wine Country provides email and paper versions of both on the same day of service. Mr. Kostelnik explains that this business practice ensures immediate communication with clients and alerts them to any problems and proposed solutions. "In turn, the process creates a document that both we and the customer can work from and refer to as the project proceeds."

Another distinguishing feature of Gardens of the Wine Country is its highly experienced employees, many of whom have been with the firm for years. "Everyone who works here understands both my and our customers' expectations," says Mr. Kostelnik. "I do a lot of hands-on supervising, but that's only to give our clients an extra level of confidence. Our workers are dedicated and self-managed."

Torrey Lincoln, President-Gardens of the Wine Country Inc.Torrey Lincoln, President

Diamond Certified Researched Capabilities on Gardens of the Wine Country Inc.

Service Area

serving area
Sonoma County
Napa County
Northern Marin County
Serving Sonoma, Napa and Northern Marin Counties

Main Services

Landscape Contractor
  • Backyard Design
  • Bush Trimming
  • Custom Landscaping
  • Landscape Design
  • Landscaping
  • Landscaping Architecture
  • Lawn Maintenance
  • Sod Installation
  • Sprinkler System Installation
  • Sprinkler System Repair
  • Xeriscape Landscaping
  • Yard Drainage

Additional Services

Design
Exterior Woodwork
Garden Care
Hardscape
Installation
Irrigation
Lighting
Tree & Arbor Care
Water Features

Company Info

Hours
Mon
08:00 am - 05:00 pm
Tue
08:00 am - 05:00 pm
Wed
08:00 am - 05:00 pm
Thu
08:00 am - 05:00 pm
Fri
08:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Closed
Mon – Fri: 8am – 5pm
Website
Contact
Gardens of the Wine Country Inc.

Capabilities Table

Company Name
Gardens of the Wine Country Inc.
Phone Number
DCID Number
DCID7072405821
Managers
Torrey Lincoln, President
Years in Industry
40+ (Manager)
# of Employees
14
License
1097634
Insurance
Liability Insurance,
Workers' Compensation
Founded
2001
Customer Type
Commercial, Residential
Warranties & Guarantees
6-12 Months Depending on Service Selection
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

diamond certified logo

Key Factors

Gardens of the Wine Country Inc. Family Owned
Family Owned
Gardens of the Wine Country Inc. Free Quotes & Consultations
Free Quotes & Consultations
Gardens of the Wine Country Inc. Video Calls Available
Video Calls Available
Gardens of the Wine Country Inc. Green business Practices
Green business Practices

Select Photos From Gardens of the Wine Country Inc.

1 of 21Picture of A simple quiet seating area - Gardens of the Wine Country Inc.
A simple quiet seating area
Picture of A simple quiet seating area - Gardens of the Wine Country Inc.
Picture of Mexican salvia in full bloom in a garden created by Gardens of the Wine Country - Gardens of the Wine Country Inc.
Picture of A patio view of a walking garden created by Gardens of the Wine Country - Gardens of the Wine Country Inc.
Picture of A recent landscaping project by Gardens of the Wine Country - Gardens of the Wine Country Inc.
Picture of Gardens of the Wine Country built this garden arbor. - Gardens of the Wine Country Inc.
Picture of Gardens of the Wine Country - Gardens of the Wine Country Inc.

Diamond Certified Expert Contributor Advice & Tips

Alan Kostelnik of Gardens of the Wine Country, a Diamond Certified company since 2003. He can be reached at (707) 925-2964 or by email.

Alan Kostelnik of Gardens of the Wine Country, a Diamond Certified company since 2003. He can be reached at (707) 925-2964 or by email.

Alan Kostelnik: Wine Country Landscape Professional

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA – Alan Kostelnik hasn’t always worked in the landscaping industry—in fact, he started his career as an educator, but it wasn’t long until he found himself at an impasse. “I had been working as a high school teacher for a few years when I realized it wasn’t for me,” he explains. In what was initially to be a temporary transition, Alan traded his ruler for a shovel, his blackboard for topsoil and the inside of...

Read Full Article - Alan Kostelnik: Wine Country Landscape Professional

Gardens of the Wine Country Inc. Website and External Feeds

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FAQs

By Gardens of the Wine Country Inc.

Do your estimates cover all aspects of the job?

How long does a job take to complete?

When can you start my project?

How are your crews supervised?

Do you handle permits?

What’s your payment schedule like? Do you require a deposit?

Gardens of the Wine Country Inc. Ratings and Survey Responses

diamondcertified logo
Gardens of the Wine Country Inc.
238 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • Rating
22 CONSECUTIVE YEARS
SINCE OCTOBER 2003
CERT 313

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 238 Verified Customers

Ellen C.

I have already told friends that he got right to the nut of what I needed to have happen. It was beautiful and relatively affordable. It made my little front yard livable, and it put everything into focus. I am very satisfied, and I have mentioned him to a lot of people. He also worked well with me on getting the materials to look natural. He was patient, and he did his end of the research. I ended up with something that was just really beautiful.

I had interviewed about 4 other people, and he was very down to earth and very experienced. He dealt with making everything walkable and safe. I really do think the world of him.

Verified Customer of Gardens of the Wine Country Inc., 1 of 238

10 Quality
Yes Loyalty
Connie B.

The quality of the work is amazing. We were a little nervous, because my husband and I have never hired anyone to do anything like this. We usually do our own work, but we love every single thing and can't believe the workmanship. You just don't find that anymore.

The workmanship

Verified Customer of Gardens of the Wine Country Inc., 2 of 238

10 Quality
Yes Loyalty
Ellen C.

I feel like they were very on top of everything and they had a great, knowledgeable crew. I like that the supervisor was on site each day once they started the work.

I would say, the information and process to start with. They streamlined it.

Verified Customer of Gardens of the Wine Country Inc., 3 of 238

10 Quality
Yes Loyalty
Terry E.

They did a very solid job. They are responsive, neat, and did a thorough job on every aspect of the work. The quality of the craftsmanship was very high.

They have solid work in both design and repair. We had two different scopes of work for them, repairs and new work which required the design. So the quality and expertise, I would say was the best.

Verified Customer of Gardens of the Wine Country Inc., 4 of 238

10 Quality
Yes Loyalty
Bob M.

They are reliable, do an excellent job, and if they make a mistake, which they seldom do, they more than make up for it. They are fun to work with.

We have had people knocking on our door asking who did the work and had friends up the street have their landscapers try to copy the design, which is very flattering.

Verified Customer of Gardens of the Wine Country Inc., 5 of 238

10 Quality
Yes Loyalty
Marel P.

He's very conscientious and he's on it. He returns phone calls and emails right away. He's not difficult to talk to. He's a really good gardener.

They are always on time. Alan returns emails almost immediately. He is very good about communicating. The bills are nicely detailed.

Verified Customer of Gardens of the Wine Country Inc., 6 of 238

10 Quality
Yes Loyalty
Mary F.

I have a specialized garden, and they are able to do different things every time. They are very willing to do whatever I ask.

I like the fact that they speak English, which makes it much easier to communicate.

Verified Customer of Gardens of the Wine Country Inc., 7 of 238

10 Quality
Yes Loyalty
Bob M.

They were reliable, they did absolutely beautiful work, and they were responsive to all of my questions and needs.

The job they did on my landscaping, they even worked on Thanksgiving, and they were awesome.

Verified Customer of Gardens of the Wine Country Inc., 8 of 238

10 Quality
Yes Loyalty
Mackey O.

I currently have the weekly maintenance. They are always there on time like clockwork every week.

They are good. The guys are nice and they do a good job.

Verified Customer of Gardens of the Wine Country Inc., 9 of 238

10 Quality
Yes Loyalty
Diane L.

We like going there. The staff is awesome. They were able to make our areas look amazing.

The options they gave us, I guess.

Verified Customer of Gardens of the Wine Country Inc., 10 of 238

10 Quality
Yes Loyalty
Jeff Z.

They are very professional and on time. Overall good communication and good work

They have good communication. I always received an answer when needed.

Verified Customer of Gardens of the Wine Country Inc., 11 of 238

10 Quality
Yes Loyalty
Brandon B.

Very reliable, on time, and they do a good job. I would recommend them.

My garden looks fantastic.

Verified Customer of Gardens of the Wine Country Inc., 12 of 238

10 Quality
Yes Loyalty
Rona B.

They have amassed a great team of hardworking and talented people.

The people that worked with them, they are high quality.

Verified Customer of Gardens of the Wine Country Inc., 13 of 238

10 Quality
Yes Loyalty
Christine C.

I really enjoyed working with them and would recommend them.

The workmanship quality was excellent. They were very professional and really good to work with.

Verified Customer of Gardens of the Wine Country Inc., 14 of 238

10 Quality
Yes Loyalty
Conrad J.

The employees are extremely considerate and very helpful.

When they finish the work, they always ask if there is anything else they can do.

Verified Customer of Gardens of the Wine Country Inc., 15 of 238

10 Quality
Yes Loyalty
Robert E.

If they have trees, they need to hire these guys.

Just professional behavior and clean up

Verified Customer of Gardens of the Wine Country Inc., 16 of 238

10 Quality
Yes Loyalty
Tim B.

I have been very, very happy with their service.

They get things done without me having to tell them, and they are very thorough.

Verified Customer of Gardens of the Wine Country Inc., 17 of 238

10 Quality
Yes Loyalty
Sonya Y.

Easy to work with and the quality of the work

The communicativeness of Allen, he was on email each day with updates on the process. Whenever we had a question, he sent a responsive immediately. And he gave up to date timeline information every so often.

Verified Customer of Gardens of the Wine Country Inc., 18 of 238

10 Quality
Yes Loyalty
Kathy R.

Good attention to detail and very consistent

Consistency

Verified Customer of Gardens of the Wine Country Inc., 19 of 238

10 Quality
Yes Loyalty
Chuck R.

They'd be very happy with their services.

I think that the men take their jobs very seriously. They're very earnest about customer service, and they know their plants very well. They're absolutely a '10'.

Verified Customer of Gardens of the Wine Country Inc., 20 of 238

10 Quality
Yes Loyalty
Holly G.

They are easy to work with.

They are very easy to work with.

Verified Customer of Gardens of the Wine Country Inc., 21 of 238

10 Quality
Yes Loyalty
Bill F.

They do a very nice job.

You tell them what you want and they will do it.

Verified Customer of Gardens of the Wine Country Inc., 22 of 238

10 Quality
Yes Loyalty
Jamie P.

Excellent service

I like their customer service, and they are on top of things. They get back to you in a reasonable amount of time.

Verified Customer of Gardens of the Wine Country Inc., 23 of 238

10 Quality
Yes Loyalty
Sharon W.

They were honest, informative, and they did a very good job replacing my lawn.

Verified Customer of Gardens of the Wine Country Inc., 24 of 238

10 Quality
Yes Loyalty
Kim B.

They are great. They are really thorough, they do a nice job with the plants, they seem to know how to trim everything properly, and the garden has never looked better.

Verified Customer of Gardens of the Wine Country Inc., 25 of 238

10 Quality
Yes Loyalty
David E.

Very prompt, very thorough, good follow-up, and the work that they do is great.

Verified Customer of Gardens of the Wine Country Inc., 26 of 238

10 Quality
Yes Loyalty
Tom N.

The garden looks wonderful.

Verified Customer of Gardens of the Wine Country Inc., 27 of 238

10 Quality
Yes Loyalty
Grace S.

I have only worked with them for one month, and so far so good. They show up on time and take care of things.

Verified Customer of Gardens of the Wine Country Inc., 28 of 238

10 Quality
Yes Loyalty
John D.

They are reliable.

Verified Customer of Gardens of the Wine Country Inc., 29 of 238

10 Quality
Yes Loyalty
Margo B.

The quality of the landscaping is good.

Verified Customer of Gardens of the Wine Country Inc., 30 of 238

10 Quality
Yes Loyalty
Jean S.

Alan is very receptive to everything that I have to say. If I'm having problems, he corrects them.

Verified Customer of Gardens of the Wine Country Inc., 31 of 238

10 Quality
Yes Loyalty
N.F.

They are just excellent at what they do. They keep up with what needs to be done. They show up rain or shine.

Verified Customer of Gardens of the Wine Country Inc., 32 of 238

10 Quality
Yes Loyalty
Rick L.

They were friendly and dependable. They got the work done on time and on budget.

Verified Customer of Gardens of the Wine Country Inc., 33 of 238

10 Quality
Yes Loyalty
Phil T.

They come, they are very prompt every time, and they leave everything tidy. They know the plants and when to do what.

Verified Customer of Gardens of the Wine Country Inc., 34 of 238

10 Quality
Yes Loyalty
John D.

Dependable

Verified Customer of Gardens of the Wine Country Inc., 35 of 238

10 Quality
Yes Loyalty
Karen D.

We had a complicated watering system. He was great.

Verified Customer of Gardens of the Wine Country Inc., 36 of 238

10 Quality
Yes Loyalty
Jan S.

They have been very responsive. They have had good suggestions about the work that they were asked to perform. They showed up when they were supposed to. That is all I can ask.

Verified Customer of Gardens of the Wine Country Inc., 37 of 238

10 Quality
Yes Loyalty
Tom M.

They do really good work.

Verified Customer of Gardens of the Wine Country Inc., 38 of 238

10 Quality
Yes Loyalty
Margo B.

They do a good job.

Verified Customer of Gardens of the Wine Country Inc., 39 of 238

10 Quality
Yes Loyalty
Chris S.

We have done quite a bit of remodeling, and Alan has recommend several people to help us out. He knows how to treat people.

Verified Customer of Gardens of the Wine Country Inc., 40 of 238

10 Quality
Yes Loyalty
Michael M.

They are professional.

Verified Customer of Gardens of the Wine Country Inc., 41 of 238

10 Quality
Yes Loyalty
Dorothea S.

The workers are really great, and they do a nice job taking care of everything.

Verified Customer of Gardens of the Wine Country Inc., 42 of 238

10 Quality
Yes Loyalty
Tamara S.

He does a good job and communicates well.

Verified Customer of Gardens of the Wine Country Inc., 43 of 238

10 Quality
Yes Loyalty
Connie N.

They do more than just mow and blow.

Verified Customer of Gardens of the Wine Country Inc., 44 of 238

10 Quality
Yes Loyalty
Gary M.

They've done really well, I appreciate their help.

Verified Customer of Gardens of the Wine Country Inc., 45 of 238

10 Quality
Yes Loyalty
Tom M.

They do a great job.

Verified Customer of Gardens of the Wine Country Inc., 46 of 238

10 Quality
Yes Loyalty
Debbie F.

Their efficiency and honesty

Verified Customer of Gardens of the Wine Country Inc., 47 of 238

10 Quality
Yes Loyalty
Karen D.

They were very responsive, and they made good decisions.

Verified Customer of Gardens of the Wine Country Inc., 48 of 238

10 Quality
Yes Loyalty
Julie C.

I liked how neat and professional they were.

Verified Customer of Gardens of the Wine Country Inc., 49 of 238

10 Quality
Yes Loyalty
Pat O.

They did what they said they were going to do, it was all pre-planned, very receptive to our suggestion regarding changes. Alan was very cooperative during the process and the staff was very professional.

Verified Customer of Gardens of the Wine Country Inc., 50 of 238

10 Quality
Yes Loyalty