Freon Inc. provides a wide range of HVAC services for residential and commercial clients in San Mateo and Santa Clara Counties. In addition to installing, repairing, and maintaining all types of heating and cooling systems, the company utilizes its C10 license to work on electrical projects like panel installations, rough wiring and electric vehicle (EV) charger installations.
Owner Vladimir Alaev says Freon Inc.’s company-wide dedication to quality is one of its most important attributes. “When our clients see how much care we take when installing or repairing their equipment, they understand that they’re getting a lot of value for their money. By making ourselves available to answer their questions and provide expert advice, we can ensure their long-term satisfaction.”
Freon Inc. is able to perform timely repairs because its service vehicles are stocked with common parts like capacitors and blower motors made by industry-leading manufacturers. “We come prepared for every job so we don’t have to stop working and return to our warehouse for parts,” affirms Mr. Alaev. “Ultimately, we try to finish our work as quickly as possible so our clients can get back to their regular lives.”
“Customer satisfaction is our top priority, so we take the time to determine each client’s specific needs and tailor our services accordingly. We understand that by doing high-quality work and helping them achieve their goals, we’ll earn their appreciation and loyalty.”
When it comes to HVAC replacement parts, quality definitely matters.
When you hear the words “original equipment manufacturer (OEM) parts,” you probably think about auto repairs. So, it might be surprising to learn that you can choose OEM parts for furnace and air conditioner repairs as well.
“It’s always better to use OEM parts rather than trying to save money by purchasing cheap replacement parts,” advises Vladimir Alaev, owner of Freon Inc. in San Jose. “Good HVAC contractors will use OEM parts and equipment for installations and repairs whenever possible.”
OEM furnace parts are preferable because they’re made by the equipment manufacturers to fit existing HVAC units. This allows them to function just like the original parts, so they should last longer and keep your equipment safe from malfunction and early failure. Most also come with manufacturer warranties and will preserve existing warranties on your equipment if installed by certified contractors.
In some cases, though, buying original parts isn’t possible. Sometimes that can happen with older furnaces that are no longer being manufactured. “The factory doesn’t always provide replacement parts, so HVAC contractors have to find an alternative,” explains Mr. Alaev. “But even when OEM parts aren’t available, contractors should always make sure the parts are high-quality.”
If you’re thinking about ordering less-expensive parts online and asking your contractor to use them, Mr. Alaev says you should reconsider that decision. “Some people want to save a few dollars by buying cheaper parts on their own, but that can be very dangerous if the parts are incorrect. Also, HVAC contractors usually can’t provide warranties on those types of parts, so it’s not really worth it.”
Mr. Alaev recommends allowing your contractor to source quality, trustworthy parts from your equipment’s manufacturer. This will give you the best outcome and ongoing value, preserving your HVAC system and helping it last as long as possible.
Maintaining customer satisfaction is imperative for any business, but it’s even more important for HVAC companies that have earned Diamond Certified. For Freon Inc., the best way to keep clients happy is to prioritize their needs throughout every step of their projects. “Making customers happy is the best part of what we do,” affirms owner Vladimir Alaev. “It’s not about money for us—it’s about what we can do to help our clients and improve their comfort.”
Freon Inc. has been providing HVAC services for residential and commercial clients in San Mateo and Santa Clara Counties since 2022. The company has the in-house capabilities to install, repair, and maintain all types of heating and cooling systems, and it also utilizes its C10 license to work on electrical projects like panel installations and EV charger installations.
Unlike less experienced HVAC companies that install inferior products in an effort to reduce their operating costs, Freon Inc. uses original equipment manufacturer (OEM) parts whenever possible. “When our clients see the way we’ve installed or repaired their equipment, they know they’re getting a great value,” says Mr. Alaev. “Our company-wide focus on quality proves that we work hard to ensure their satisfaction.”
Freon Inc. further differentiates itself by honoring its customers’ time—instead of surveying jobsites and then returning to the warehouse to pick up parts, its technicians keep all the parts they need in their work vehicles. “Carrying common parts like capacitors and blower motors allows us to provide on-time repairs,” says Mr. Alaev. “Ultimately, our goal is to finish each job as quickly as possible so our customers can get back to their lives.”