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Freon Inc.

Heating & Air Conditioning
|
San Mateo  Santa Clara Counties
Diamond Certified Company Report
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Freon Inc.
100 SURVEYS
  • star image
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  • star image
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  • Rating
2 CONSECUTIVE YEARS
SINCE FEBRUARY 2024
CERT 2761

Diamond Certified Ratings Dashboard

100

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 100 SURVEY RESPONSES

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  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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Freon Inc.
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Diamond Certified Video Reports on Freon Inc.

Diamond Certified Researched Articles on Freon Inc.

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Two Freon Inc. technicians pose in front of the company's service vans.

Freon Inc. provides a wide range of HVAC services for residential and commercial clients in San Mateo and Santa Clara Counties. In addition to installing, repairing, and maintaining all types of heating and cooling systems, the company utilizes its C10 license to work on electrical projects like panel installations, rough wiring and electric vehicle (EV) charger installations.

Owner Vladimir Alaev says Freon Inc.’s company-wide dedication to quality is one of its most important attributes. “When our clients see how much care we take when installing or repairing their equipment, they understand that they’re getting a lot of value for their money. By making ourselves available to answer their questions and provide expert advice, we can ensure their long-term satisfaction.”

Freon Inc. is able to perform timely repairs because its service vehicles are stocked with common parts like capacitors and blower motors made by industry-leading manufacturers. “We come prepared for every job so we don’t have to stop working and return to our warehouse for parts,” affirms Mr. Alaev. “Ultimately, we try to finish our work as quickly as possible so our clients can get back to their regular lives.”

“Customer satisfaction is our top priority, so we take the time to determine each client’s specific needs and tailor our services accordingly. We understand that by doing high-quality work and helping them achieve their goals, we’ll earn their appreciation and loyalty.”

When it comes to HVAC replacement parts, quality definitely matters.
When you hear the words “original equipment manufacturer (OEM) parts,” you probably think about auto repairs. So, it might be surprising to learn that you can choose OEM parts for furnace and air conditioner repairs as well.

“It’s always better to use OEM parts rather than trying to save money by purchasing cheap replacement parts,” advises Vladimir Alaev, owner of Freon Inc. in San Jose. “Good HVAC contractors will use OEM parts and equipment for installations and repairs whenever possible.”

OEM furnace parts are preferable because they’re made by the equipment manufacturers to fit existing HVAC units. This allows them to function just like the original parts, so they should last longer and keep your equipment safe from malfunction and early failure. Most also come with manufacturer warranties and will preserve existing warranties on your equipment if installed by certified contractors.

In some cases, though, buying original parts isn’t possible. Sometimes that can happen with older furnaces that are no longer being manufactured. “The factory doesn’t always provide replacement parts, so HVAC contractors have to find an alternative,” explains Mr. Alaev. “But even when OEM parts aren’t available, contractors should always make sure the parts are high-quality.”

If you’re thinking about ordering less-expensive parts online and asking your contractor to use them, Mr. Alaev says you should reconsider that decision. “Some people want to save a few dollars by buying cheaper parts on their own, but that can be very dangerous if the parts are incorrect. Also, HVAC contractors usually can’t provide warranties on those types of parts, so it’s not really worth it.”

Mr. Alaev recommends allowing your contractor to source quality, trustworthy parts from your equipment’s manufacturer. This will give you the best outcome and ongoing value, preserving your HVAC system and helping it last as long as possible.

Maintaining customer satisfaction is imperative for any business, but it’s even more important for HVAC companies that have earned Diamond Certified. For Freon Inc., the best way to keep clients happy is to prioritize their needs throughout every step of their projects. “Making customers happy is the best part of what we do,” affirms owner Vladimir Alaev. “It’s not about money for us—it’s about what we can do to help our clients and improve their comfort.”

Freon Inc. has been providing HVAC services for residential and commercial clients in San Mateo and Santa Clara Counties since 2022. The company has the in-house capabilities to install, repair, and maintain all types of heating and cooling systems, and it also utilizes its C10 license to work on electrical projects like panel installations and EV charger installations.

Unlike less experienced HVAC companies that install inferior products in an effort to reduce their operating costs, Freon Inc. uses original equipment manufacturer (OEM) parts whenever possible. “When our clients see the way we’ve installed or repaired their equipment, they know they’re getting a great value,” says Mr. Alaev. “Our company-wide focus on quality proves that we work hard to ensure their satisfaction.”

Freon Inc. further differentiates itself by honoring its customers’ time—instead of surveying jobsites and then returning to the warehouse to pick up parts, its technicians keep all the parts they need in their work vehicles. “Carrying common parts like capacitors and blower motors allows us to provide on-time repairs,” says Mr. Alaev. “Ultimately, our goal is to finish each job as quickly as possible so our customers can get back to their lives.”

Diamond Certified Researched Capabilities on Freon Inc.

Service Area

San Mateo County
Santa Clara County
Serving San Mateo and Santa Clara Counties, Including Atherton, Belmont, Burlingame, Campbell, Cupertino, Foster City, Fremont, Hillsborough, Los Altos Hills, Los Altos, Los Gatos, Menlo Park, Milpitas, Mountain View, Palo Alto, Redwood City, San Jose, San Mateo, Santa Clara, Saratoga, Sunnyvale, Woodside, West Menlo Park, Stanford, Emerald Hills and Monte Sereno

Main Services

Heating & Air Conditioning
  • Ac Tune Ups
  • Air Conditioner Repair
  • Air Conditioning
  • Commercial Air Conditioning
  • Ductless Heating And Cooling Systems
  • Furnace Repair
  • Heat Pump Repair
  • Heating
  • Hvac Installation
  • Hvac Replacement
  • Mini Splits
  • Water Heater Repair

Additional Services

HVAC Maintenance, Installation & Repair
Indoor Air Quality
Electrical Installation & Repair
Electric Vehicle (EV) Charger Installations

Company Info

Hours
Mon
08:00 am - 08:00 pm
Tue
08:00 am - 08:00 pm
Wed
08:00 am - 08:00 pm
Thu
08:00 am - 08:00 pm
Fri
08:00 am - 08:00 pm
Sat
08:00 am - 08:00 pm
Sun
08:00 am - 08:00 pm
Open Now
Mon – Sun: 8am – 8pm
Website
Contact
Freon Inc.

Capabilities Table

Company Name
Freon Inc.
Phone Number
DCID Number
DCID4088775557
Managers
Vladimir Alaev, Owner
Years in Industry
6 (Manager)
# of Employees
7
License
1101181
Insurance
Liability Insurance,
Workers' Compensation
Founded
2022
Customer Type
Residential, Commercial
Warranties & Guarantees
3-Year Warranty on Labor, 1-Year Warranty on Repairs, Manufacturers’ Warranties on Products
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

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Brands

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FAQs

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Freon Inc. Ratings and Survey Responses

diamondcertified logo
Freon Inc.
100 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
2 CONSECUTIVE YEARS
SINCE FEBRUARY 2024
CERT 2761

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 100 Verified Customers

Ella F.

I called them to check on my heating and he came in and checked out all of the ducts. He found out that one was broken and consulted with me. He provided me with solutions.

He knew what he was doing, had expertise and was thorough. He took his time and he checked everything.

Verified Customer of Freon Inc., 1 of 100

10 Quality
Yes Loyalty
Rosa V.

Very smart customer service, he was very nice and persistent in solving it, and when they can repair something, it means that he has a good understanding of the unit.

He was very cordial, direct and he never gave up. I could see his mind going through the steps. It was a first class diagnosis and he is really good. My furnace is still working and I am not freezing.

Verified Customer of Freon Inc., 2 of 100

10 Quality
Yes Loyalty
Corina D.

I liked that they told us what we should do, what was most cost effective and what the quick fix would be. I really appreciated that.

They gave us options and they told us why we should replace it. They put something on that would just get us through the heat wave.

Verified Customer of Freon Inc., 3 of 100

10 Quality
Yes Loyalty
Jessica R.

The guy who came out was knowledgeable. He was here super fast. He was friendly, kind, professional and really good.

The fact that he was here so fast, honest

Verified Customer of Freon Inc., 4 of 100

10 Quality
Yes Loyalty
Elijah A.

The technician was professional. I needed someone right away and they were able to schedule someone.

He seemed knowledgeable and he was certain about what the issue was and how it could be fixed.

Verified Customer of Freon Inc., 5 of 100

10 Quality
Yes Loyalty
Oliver L.

I had a very good experience. They got things done in a timely manner and they were very efficient.

They did the work fast and they were readily available.

Verified Customer of Freon Inc., 6 of 100

10 Quality
Yes Loyalty
Benjamin

They tell you the truth about the system, as sometimes people try to sell you things.

They don't always rush and they take their time.

Verified Customer of Freon Inc., 7 of 100

10 Quality
Yes Loyalty
R.J.M.

They go above and beyond and I recommend them for any services that they offer.

They were extremely friendly, quick and efficient. I really felt like they provided the value for what they charged and I didn't feel like I was nickel and dimed. It was a decent rate and they told me exactly what happened and why it happened. I didn't feel like they tried to get any extra money for the service.

Verified Customer of Freon Inc., 8 of 100

10 Quality
Yes Loyalty
Mike E.

If anyone was asking for a recommendation, I would mention Freon to them.

Just follow through and follow up, they were professional and they wore booties over their shoes. Everything was done in a decent amount of time. They also looked at our AC unit and gave us advice about that.

Verified Customer of Freon Inc., 9 of 100

10 Quality
Yes Loyalty
Logan M.

They are very efficient and they have good knowledge of HVAC systems.

Their availability

Verified Customer of Freon Inc., 10 of 100

10 Quality
Yes Loyalty
Ed B.

Easy to work with, friendly, helpful and they responded very quickly.

The overall experience, from the friendliness to the helpfulness to the quick response

Verified Customer of Freon Inc., 11 of 100

10 Quality
Yes Loyalty
Ana C.

Professional and they had the right diagnosis. It was high quality.

The whole process was really good. They did what they said they would do and they arrived when they said they would.

Verified Customer of Freon Inc., 12 of 100

10 Quality
Yes Loyalty
Emily Z.

It was a nice experience and I would recommend them to my friends.

It was professional service and a reasonable price.

Verified Customer of Freon Inc., 13 of 100

10 Quality
Yes Loyalty
Grayson L.

They were prompt, they finished the job on time and it was quick.

The person came on the same day and diagnosed the problem. They fixed it the next day.

Verified Customer of Freon Inc., 14 of 100

10 Quality
Yes Loyalty
Alexander D.

They are good to work with, very helpful and they understand me.

They are quick to address my issues.

Verified Customer of Freon Inc., 15 of 100

10 Quality
Yes Loyalty
Giancarlo A.

They provided good service, were timely and solved the issue.

They got straight to it.

Verified Customer of Freon Inc., 16 of 100

10 Quality
Yes Loyalty
John K.

I would highly recommend them. I did a Yelp review for them.

Their knowledge and the price

Verified Customer of Freon Inc., 17 of 100

10 Quality
Yes Loyalty
John G.

They were very professional, did a good job and were quick.

The job that they did

Verified Customer of Freon Inc., 18 of 100

10 Quality
Yes Loyalty
Sarah Z.

It was pretty good. I would definitely recommend them.

Prompt response and they provide the most affordable price.

Verified Customer of Freon Inc., 19 of 100

10 Quality
Yes Loyalty
Brett G.

They have been phenomenal and I would recommend them.

They were quick, efficient and easy to work with. They were also patient when we had billing issues.

Verified Customer of Freon Inc., 20 of 100

10 Quality
Yes Loyalty
Ricardo B.

I would recommend them. They are very professional.

Their ability to diagnose the problem and provide simple solutions, complete solutions and long term solutions

Verified Customer of Freon Inc., 21 of 100

10 Quality
Yes Loyalty
Evelyn K.

They did a really good job at a reasonable price.

Vlad, my technician, was good and his communication was good. He was on time.

Verified Customer of Freon Inc., 22 of 100

10 Quality
Yes Loyalty
Alyssa C.

They did not give up until the job was finished.

They diagnosed the problem with my heater. It was a little tricky, not an easy fix and they kept on working on it until it was actually fixed.

Verified Customer of Freon Inc., 23 of 100

10 Quality
Yes Loyalty
Joseph M.

If they needed a service, they are good for it.

Clear communication and everything was straightforward.

Verified Customer of Freon Inc., 24 of 100

10 Quality
Yes Loyalty
Tyler S.

They are reliable, on time and professional.

They were committed to providing the services that they promised.

Verified Customer of Freon Inc., 25 of 100

10 Quality
Yes Loyalty
Kai I.

Honest, reasonable and they did a good job.

I just felt like they did good work.

Verified Customer of Freon Inc., 26 of 100

10 Quality
Yes Loyalty
Jennifer H.

If they have a problem, I would refer them.

The technicians answer my questions and they are very knowledgeable. He did the work quickly.

Verified Customer of Freon Inc., 27 of 100

10 Quality
Yes Loyalty
Harper Z.

Very experienced, on time and professional

My problem was solved on the spot and they provided a lot of different codes.

Verified Customer of Freon Inc., 28 of 100

10 Quality
Yes Loyalty
Joshua M.

It was great and I would recommend them.

Very quick turnaround, quick to respond and they clearly knew what they were doing.

Verified Customer of Freon Inc., 29 of 100

10 Quality
Yes Loyalty
Jeff B.

Very positive, I have used them twice.

They are super nice and they follow through. Their prices are a little high, but it is worth it.

Verified Customer of Freon Inc., 30 of 100

10 Quality
Yes Loyalty
Jason U.

They were reliable and trustworthy.

They came immediately to fix the problem and they were very reasonable with their solution.

Verified Customer of Freon Inc., 31 of 100

10 Quality
Yes Loyalty
Sergy P.

They are good guys and very prompt.

Quality work and very fast

Verified Customer of Freon Inc., 32 of 100

10 Quality
Yes Loyalty
David P.

Professional, good and hardworking

They were on task and efficient.

Verified Customer of Freon Inc., 33 of 100

10 Quality
Yes Loyalty
Roman K.

I would definitely recommend them.

Timely service and a reasonable price

Verified Customer of Freon Inc., 34 of 100

10 Quality
Yes Loyalty
Julian Z.

I would definitely recommend them.

They were very clear with what they were doing and how much it would cost. They broke everything down for me.

Verified Customer of Freon Inc., 35 of 100

10 Quality
Yes Loyalty
Michael B.

Very good service and good advice

They were very grounded and not pushing an agenda. Dennis considered the alternatives, thought about it and made a recommendation.

Verified Customer of Freon Inc., 36 of 100

10 Quality
Yes Loyalty
Daniel C.

I would tell them to call them.

The people are professional and they give you good advice.

Verified Customer of Freon Inc., 37 of 100

10 Quality
Yes Loyalty
Riley S.

I would definitely refer them.

He professionally referred what I would need to change and not need to change.

Verified Customer of Freon Inc., 38 of 100

10 Quality
Yes Loyalty
Lucas J.

That I had a good experience

They were very friendly and customer focused.

Verified Customer of Freon Inc., 39 of 100

10 Quality
Yes Loyalty
Chris G.

I think their price is fair.

They are pretty knowledgeable and they educated me well.

Verified Customer of Freon Inc., 40 of 100

10 Quality
Yes Loyalty
Vicky H.

Easygoing and quick service

They are very friendly.

Verified Customer of Freon Inc., 41 of 100

10 Quality
Yes Loyalty
Jason Y.

They completed the task.

It was a small job and they performed it well.

Verified Customer of Freon Inc., 42 of 100

10 Quality
Yes Loyalty
Rick A.

Fast and timely service

They were one of the first companies to get back to me and they performed the service the next day.

Verified Customer of Freon Inc., 43 of 100

10 Quality
Yes Loyalty
H.V.

They are phenomenal.

Quick, efficient and knowledgeable

Verified Customer of Freon Inc., 44 of 100

10 Quality
Yes Loyalty
Ethan A.

They were very good.

Very prompt and efficient

Verified Customer of Freon Inc., 45 of 100

10 Quality
Yes Loyalty
Jacob L.

They are very good.

They are professional.

Verified Customer of Freon Inc., 46 of 100

10 Quality
Yes Loyalty
Isabella H.

It was pretty good.

The technician was very knowledgeable and approachable.

Verified Customer of Freon Inc., 47 of 100

10 Quality
Yes Loyalty
Osman M.

They are very good.

They were friendly and specialized in their field.

Verified Customer of Freon Inc., 48 of 100

10 Quality
Yes Loyalty
Lucas K.

It was excellent.

They got the job done.

Verified Customer of Freon Inc., 49 of 100

10 Quality
Yes Loyalty
Jackson Z.

They are perfect.

They provided all of the help that we needed and they were timely when I requested something.

Verified Customer of Freon Inc., 50 of 100

10 Quality
Yes Loyalty