Faxon Garage provides a wide range of maintenance and repair services for most types of domestic and foreign vehicles at its San Francisco facility. The company handles heavy-duty jobs such as engine and transmission replacements, and it can also perform pre-purchase inspections on used cars.
President Walee Gon credits much of Faxon Garage’s success to the personalized approach he and his technicians take to interacting with customers, which includes offering honest assessments of their vehicles and providing the best possible solutions for their needs. “It’s very gratifying to help people make the right decisions for their cars,” he says. “Whether it’s related to vehicle enhancements or simple vehicle maintenance, we’re here to help our customers any way we can.”
Faxon Garage takes a comprehensive approach to quality control in every aspect of its work, from gathering preliminary information so each customer’s concern is properly addressed to performing a thorough final testing/inspection on every car before it leaves the shop. “We utilize multistage checkpoints to ensure the accuracy of our work and provide detailed assessments of any additional findings,” adds Mr. Gon.
“Our goal is to offer the best possible services at affordable prices so our customers can get back on the road quickly and safely. We strive to establish a long-term relationship with every customer, and the best way to do that is to earn their trust by always being honest and putting their needs first.”
Multi-point inspections are important for maintaining and verifying the safety of your vehicle.
Safety is an important concern for every vehicle owner, but true vehicle safety relies on more than just one component. “When most people think of auto safety, the first thing they think of is brakes, but there are several systems that are equally important, if not more so,” says Walee Gon, president of Faxon Garage in San Francisco. “For example, having quality tires that are in good condition is very important for increasing safety. Tires that are in poor condition don’t grab the road as well, so even if you have good brakes, your tires might slide and put you at greater risk of an accident.”
Shocks are another often-neglected aspect of vehicle safety. Worn shocks result in poor suspension, which can contribute to longer braking distances and greater likelihood of a collision. They can also stress a vehicle’s suspension, which causes accelerated wear and tear and leads to eventual damage and failure of essential components. “Components need to be completely replaced once they wear out, and that can be very costly,” says Mr. Gon. “It’s better to address potential shock problems before they cause too much damage.”
When you take your car to an auto repair shop, ask the technicians to carefully inspect each system and pay special attention to the brakes, tires and shocks. If they find any problems or bring up any concerns, make sure you understand the nature of the problem as well as the solution. Some items may not need to be fixed immediately—if so, get a specific idea of when the parts should be repaired or replaced, and ask you mechanic to check those parts between the diagnosis and the expected replacement date. This will cover you in case the parts wear faster than anticipated.
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Faxon Garage, the key to achieving and maintaining high levels of customer satisfaction is tailoring its services to meet each customer's specific needs and ensuring their experience is as stress-free as possible. "Simply put, we want our customers to know that we'll always be able to help them with their cars," says President Walee Gon. "Our primary goal is to fulfill their needs, and they really appreciate that type of attention."
Faxon Garage has been providing general maintenance and repair services for most types of domestic and foreign vehicles at its San Francisco facility since 1984. In addition to handling everything from basic suspension work to heavy-duty engine and transmission replacements, the company can tint windows, install audio and security systems, perform pre-purchase inspections on used cars, and more.
Unlike less experienced auto repair companies that base their work solely on the suggestions of vehicle manufacturers, Faxon Garage helps its customers make decisions to increase the value of their cars through performance upgrades and other services. "We think of ourselves as a concierge service for the automotive industry," says Mr. Gon. "Whether it's related to enhancements or regular maintenance, it's gratifying to help our customers make informed decisions that protect their investments."
Another distinguishing feature of Faxon Garage is its comprehensive approach to quality control throughout every step of the auto repair process, from carefully addressing each customer's specific questions and concerns to providing detailed assessments of any findings so vehicle owners understand the implications of their repairs. "We also put each car through a multi-stage check and final inspection process once the repairs are completed," adds Mr. Gon. "Everything we do is designed to ensure our customers have dependable transportation and achieve the lowest cost of vehicle ownership."
