Environmental Pump Services, Inc. cleans restaurant grease traps, provides fryer oil collection, pumps septic tanks and provides wine waste removal for wineries. The company is now proud to offer sewer line cleaning and camera services for all restaurant and residential needs. Hydro jetting, line cabling, and camera services are available to get sewer lines cleared and unclogged. The family-owned and operated company works with commercial and residential clients in Sonoma, Marin, and Napa Counties on the proper cleaning, service, and maintenance of their septic, grease trap, and wine waste systems.
Owners Blaine Cristando and Eric Hawley say E.P.S.’s dedication to quality in every aspect of its work has been a crucial aspect of its success. “We take a lot of pride in what we do, and that’s what makes us stand out. We pay close attention to details and make sure every job is completed to the customer’s satisfaction.”
Environmental Pump Services disposes of its clients’ waste in the most environmentally-friendly ways possible. Grease trap waste and used fryer oil are taken to specialized facilities that convert the waste into energy and bio-fuel. Septic waste is taken to state-regulated sites where it’s treated and disposed of. E.P.S. takes extra steps to educate its customers about their waste systems so they can get optimum use out of them and avoid potential problems in the future.
“Customer satisfaction is our number one goal, so we focus on providing the highest quality of service in the industry and doing the job right the first time. We go above and beyond on every service.”
To avoid costly problems, be proactive about maintaining your property’s septic system.
Like many household systems that aren’t readily visible to the eye, septic systems are easy to ignore. However, without proper maintenance, they can create costly repair situations for homeowners. “We get a lot of calls from people who haven’t had their tanks pumped in 20 or 30 years,” says Blaine Cristando, owner of Environmental Pump Services, Inc. in Healdsburg. “It’s like driving a car for 100,000 miles without ever changing the oil. We get there and find that everything in the tank has completely solidified, which requires a lot of time and effort to clean.”
In addition to the possibility of a more expensive service call, Mr. Cristando says a lack of maintenance can lead to problems within the septic system itself. One such problem is a lack of service on the tank, which helps contain bio mat and contaminants from the liquid that emerges from the tank to the leach lines. “When your tank goes too long without service, bio mat works its way out into your leach lines and starts to plug them up. Even after the tank is pumped, the system may back up again in a couple of months because it has been abused for such a long period of time.”
According to Mr. Cristando, since there are only a few visual indicators for when a tank needs to be serviced, people often don’t know they have a problem until the situation is already out of control. “One of the biggest red flags is when the toilet starts to back up or won’t flush down,” he says. “Often, you’ll hear a gurgling sound in the toilet or shower/tub drain, which is the sound of the sewage and waste water trying to go down. In most cases, this is followed by sewage backing up into a toilet or shower.”
The best way to avoid clogging or backup issues with your septic system is to have it serviced on a routine basis. Since the frequency of service can vary depending on the size of your tank and your household, consult a pumping company to determine an appropriate interval for your needs.
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for septic service companies that have earned the prestigious Diamond Certified award. For Environmental Pump Services, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: go above and beyond on every job by supplying its clients with useful information that helps them avoid potential problems in the future. "Most people aren't familiar with how their septic system even works, so we take the extra step and time to educate our customers so they have a better understanding of what's going on," says owner Blaine Cristando. "Our goal is to save them as much grief as possible on future services."
Environmental Pump Services has been pumping septic tanks, cleaning grease traps and providing wine waste removal for wineries since 2008. The family-owned and operated company works with commercial and residential clients in Sonoma, Marin, and Napa Counties on the proper cleaning, service, and maintenance of their septic, grease trap, and wine waste systems, and its technicians are available seven days a week to handle emergencies.
Unlike less experienced septic service companies that take a "one size fits all" approach to each project and end up sacrificing quality control in the process, Environmental Pump Services takes pride in performing a thorough job every time. "Some companies will ‘short pump'–they only pump what's visible and what they can get by dropping their hose straight down in the tank, which leaves the residual at the bottom," explains Vice President Eric Hawley. "Other companies will even go as far as only pumping one side of the tank. We never leave a job until the tank is completely clean. We also have special equipment that allows us to mix and clean tanks exceptionally well, which a lot of companies can't and won't do."
Another distinguishing attribute of Environmental Pump Services is its ability to take on a variety of work that other companies don't have the experience or equipment to handle. "We've worked on everything from residential septic systems to large-scale pumping and hauling projects for city municipalities," says Mr. Cristando. "Regardless of how big or small the job is, we provide the highest quality service in the industry and do the job correctly every time. If we don't, we'll be back to correct it."
