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Engineered Soil Repairs, Inc.

Foundation Contractor & Earthquake Retrofitting
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Engineered Soil Repairs, Inc.
523 SURVEYS
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  • Rating
23 CONSECUTIVE YEARS
SINCE MARCH 2002
CERT 38

Diamond Certified Ratings Dashboard

523

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 523 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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Engineered Soil Repairs, Inc.
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Diamond Certified Video Reports on Engineered Soil Repairs, Inc.

Engineered Soil Repairs, Inc. Diamond Certified Video Profile

Diamond Certified Researched Articles on Engineered Soil Repairs, Inc.

researched article

Telegraph Landing: Podium slab waterproofing and restoration of the common area brick patio and landscape areas

Engineered Soil Repairs, Inc. is a design/build construction company that provides solutions to soil-related problems, including landslide and creek bed repair; foundation underpinning, replacement and reinforcement; releveling; retaining walls; and drainage systems. Its clients include homeowners, property managers, attorneys, architects, and other engineers and contractors throughout most of Northern California.

Founded in 1992 by current owners Steve O’Connor, Bill Gibson and Morgan Anderson, Engineered Soil Repairs has a complete staff of engineers that enables it to provide in-house engineering on all projects. This inclusive design/build approach allows clients to work with only one entity, which can significantly streamline the project. The company can also prepare bids based on plans designed by others, and it’ll work with outside design professionals to develop cost-effective repairs.

Engineered Soil Repairs has completed more than 4,000 projects since its inception, ranging in cost from $1,500 to $7 million. It has a ready fleet of trucks and large and small equipment, including pickups, dump trucks, excavators, loaders, dozers and compactors.

“Client satisfaction is our highest priority. Over the years, we’ve grown to where the majority of our current work is from client referrals. Therefore, it’s incredibly important that all our clients remain satisfied, from the start of a project to the finish. Our office and field staff are dedicated to providing the highest quality work on every project.”

Verifying licenses and insurance is an important first step in evaluating a potential foundation contractor, but it’s not enough.
For example, a firm can hold an “A” engineering contractor’s license without having any registered engineers on staff. “You’re better off hiring a firm with registered engineers,” advises Bill Gibson, co-owner of Engineered Soil Repairs, Inc. in Walnut Creek. “Foundation repairs are complicated and should be handled by licensed engineers, not just an estimator who’s familiar with construction.”

Damaged foundations can often be repaired by reinforcing them with beams or underpinning them with piers. But sometimes, damage is such that the foundation must be replaced. Only an engineer can reliably make the assessment of exactly what must be done.

Mr. Gibson also notes that very few customers actually call references before hiring a contractor. Checking references is a vital step, he says. Beyond that, he advises asking other professional engineers for their opinions about various firms. Often, professional references may be reluctant to state anything negative about a firm, but you can usually tell by their tone of voice whether the recommendation is an enthusiastic one. Rather than asking an opinion about a particular firm, ask what firms they refer clients to. “That’s an excellent way to find the top two or three foundation repair firms in the area,” says Mr. Gibson.

Obtaining multiple bids is also a way to evaluate the quality of firms. Bids not only give you pricing information, but if one firm submits a bid that’s significantly different in price or scope of work, then something may be wrong. “You should always get a couple of bids,” says Mr. Gibson. “A good firm will be comfortable with where its prices stand in relation to the rest of the industry. A client should be comfortable when they make their choice.”

Onsite safety and security are also important. Check the firm’s policies on covering holes and replacing fences at the end of a day’s work. Also ask how long its employees have been with a firm. Firms with many new hires and a large turnover rate may be introducing untrustworthy people into your home.

While foundation work may involve complex engineering expertise, choosing a foundation contractor doesn’t have to. Key elements to look for are on-staff engineers who conduct the design and planning (not just construction estimators), verifiable licenses and insurance, references and solicited professional opinions about the firms, and the existence of multiple bids.

Foundation repair work is a specialized field that requires extensive engineering expertise–there are few firms to begin with, and even fewer that stay in business for many years. Walnut Creek's Engineered Soil Repairs has been in the foundation repair business since 1992. It's a one-stop shop for foundation work–all project plans and engineering are done in-house, and the firm manages all necessary permits and inspections, so clients deal with one firm instead of two or three.
Engineered Soil Repairs' employees are experienced foundation workers who have been with the company for years. Each work crew is headed by a foreman, who manages the site, and a superintendent, who visits each site daily. The firm's registered engineers are always available for questions or problems that arise during the course of work.

Because Engineered Soil Repairs has in-house, registered engineers, clients can be assured their foundation work will be done correctly. The first step in a client engagement is an assessment by one of the firm's engineers. This survey, which typically takes about 90 minutes, consists of determining the extent and cause of the client's problem.

For example, a survey for a foundation problem is a complete assessment of the house to determine the unevenness of its floors and an inspection of its crawl space to determine the type and condition of the existing foundation. It's a complete survey that results in a detailed written proposal and lump-sum cost of the work required. Once clients accept the proposal, engineers will develop the plans and prepare all the necessary submissions for relevant city and county agencies. Once permits are issued, the work is scheduled.

"Because we've been around since 1992, we're well-known by industry professionals," says co-owner Bill Gibson. "We get a lot of referral work from other professionals in the field. Most of our work comes from word-of-mouth reputation. People know our work, and everywhere a client turns, they hear we're the company to hire."

Diamond Certified Researched Capabilities on Engineered Soil Repairs, Inc.

Service Area

Alameda County
Contra Costa County
Marin County
Monterey/San Benito County
Napa County
San Mateo County
San Francisco County
Santa Clara County
Santa Cruz County
Solano County
Sonoma County
Serving the San Francisco Bay Area and Northern California

Main Services

Foundation Contractor
  • Basement Repair
  • Crawl Space Repair
  • Foundation Crack Repair
  • Foundation Engineering
  • Foundation Inspection
  • Foundation Repair
  • House Leveling
  • Pier And Beam Foundation Repair
Earthquake Retrofitting
  • Basement Repair
  • Crawl Space Repair
  • Foundation Inspection
  • Foundation Repair
  • Pier And Beam Foundation Repair
  • Seismic Retrofitting

Additional Services

Foundation Repairs
Retaining Walls
Landslide Repairs
Seawalls
Creek Bank Stabilization
Drainage and Earthquake Retrofitting

Company Info

Hours
Mon
07:30 am - 04:00 pm
Tue
07:30 am - 04:00 pm
Wed
07:30 am - 04:00 pm
Thu
07:30 am - 04:00 pm
Fri
07:30 am - 04:00 pm
Sat
Closed
Sun
Closed
Open Now
Mon – Fri: 7:30am – 4pm
Website

Capabilities Table

Company Name
Engineered Soil Repairs, Inc.
DCID Number
DCID9252102150
Managers
Bill Gibson, Steve O’Connor and Morgan Anderson, Owners
Years in Industry
100+ (Combined)
# of Employees
70
License
668184
Memberships
American Society of Civil Engineers (ASCE), American Council of Engineering Companies (ACEC), Western Construction Consultants Association (Westcon)
Insurance
Liability Insurance,
Workers' Compensation
Founded
1992
Customer Type
Commercial, Residential

Certifications & Awards

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Key Factors

Engineered Soil Repairs, Inc. Established in 1992
Established in 1992
Engineered Soil Repairs, Inc. Residential & Commercial
Residential & Commercial
Engineered Soil Repairs, Inc. Appointments Available
Appointments Available
Engineered Soil Repairs, Inc. Live Phone Call Answers
Live Phone Call Answers

Select Photos From Engineered Soil Repairs, Inc.

1 of 26Picture of Engineered Soil Repairs Inc. is a design/build construction company. - Engineered Soil Repairs, Inc.
Engineered Soil Repairs Inc. is a design/build construction company.
Picture of Engineered Soil Repairs Inc. is a design/build construction company. - Engineered Soil Repairs, Inc.
Picture of Engineered Soil Repairs provides in-house engineering. - Engineered Soil Repairs, Inc.
Picture of The firm can also prepare bids based on plans designed by others. - Engineered Soil Repairs, Inc.
Picture of Engineered Soil Repairs Inc. - Engineered Soil Repairs, Inc.
Picture of Engineered Soil Repairs Inc. - Engineered Soil Repairs, Inc.
Picture of Engineered Soil Repairs Inc. - Engineered Soil Repairs, Inc.

Engineered Soil Repairs, Inc. Website and External Feeds

Company Suggested Links

FAQs

By Engineered Soil Repairs, Inc.

Can I live in my house during repairs?

How soon can you start work?

Is a permit required for foundation work?

Are you licensed?

What insurance do you carry?

Do you do seismic retrofitting?

Do you do landslide repairs?

Do you correct drainage problems?

Engineered Soil Repairs, Inc. Ratings and Survey Responses

diamondcertified logo
Engineered Soil Repairs, Inc.
523 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
23 CONSECUTIVE YEARS
SINCE MARCH 2002
CERT 38

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 523 Verified Customers

Peter S.

They're a great company. They did what they said they would do, and they did it in a timely fashion. The work was done under budget, and they kept me informed during the process.

They were very professional, on time, under budget, and kept me informed.

Verified Customer of Engineered Soil Repairs, Inc., 1 of 523

10 Quality
Yes Loyalty
Denise D.

They were always very responsive and walked me through the repairs when necessary. They are always nice and courteous.

They do good work. I think their field guys are really, really nice.

Verified Customer of Engineered Soil Repairs, Inc., 2 of 523

10 Quality
Yes Loyalty
Alan K.

You're in good hands with responsible, ethical and cost effective people.

I like their ability to take care of an entire design build project.

Verified Customer of Engineered Soil Repairs, Inc., 3 of 523

10 Quality
Yes Loyalty
Kathy C.

Engineered Soil Repairs gives an estimate that is, I believe, fairly priced. Any kind of work like that will be pricey, but they are very competitively priced. When they say the job will be done, they have it done. They were exceptionally professional, and they cleaned up so well that the side of my yard was spotless and may have even looked better than before they came out.

I liked the fact that their crew was absolutely professional, and they let me know what was going on every step of the way. They took pictures under the house, so I could see what they were doing. They showed me what was rusting and what the new ones looked like. I was kept abreast of everything from start to finish. I felt completely comfortable, and I would recommend them to anybody. They did the job so thoroughly that I know my foundation is now completely level. I have no worries.

Verified Customer of Engineered Soil Repairs, Inc., 4 of 523

10 Quality
Yes Loyalty
Debbie P.

I'd tell other consumers that they take a while to get the work done, because they are booked out pretty far in advance. There aren't any emergency services if you're in need of their services for that kind of situation. Literally, we called them this week, and the waiting list to get them out here is ridiculous.

I thought their proposal was very comprehensive and detailed.

Verified Customer of Engineered Soil Repairs, Inc., 5 of 523

10 Quality
Yes Loyalty
Michael B.

They were extremely professional. They began on time, they finished on time, and they did a very good job. The staff was superb. They were punctual, professional, and they cleaned up everything every day. They were courteous too. It was a very positive experience for a difficult job.

There were so many things, but it was probably their professionalism from the top down.

Verified Customer of Engineered Soil Repairs, Inc., 6 of 523

10 Quality
Yes Loyalty
Ann A.

They took over a very messy project and they did an awesome job. They dealt with a very stressed out client extremely well, and when the crew started working, they were not just on time but early every single day.

Chris was awesome.

Verified Customer of Engineered Soil Repairs, Inc., 7 of 523

10 Quality
Yes Loyalty
Stacey L.

I would give them a twenty if I could. They were just phenomenal. They did an awesome job, and I have recommended them to friends and neighbors. They were on time, cleaned up, and I felt like I was in good hands.

John was just great. I couldn't be in my home when the repairs were going on. They always put the alarm on, and I always felt protected.

Verified Customer of Engineered Soil Repairs, Inc., 8 of 523

10 Quality
Yes Loyalty
Margaret T.

They were very good at what they did. They came out, did an assessment, and gave us very good information about what we were up against. They delivered on what they said they would deliver very quickly.

I think their attitude, they were very good and professional.

Verified Customer of Engineered Soil Repairs, Inc., 9 of 523

10 Quality
Yes Loyalty
M.R. .

Very professional, they know what they are doing, and they are beyond competent. They are easy to work with, and they offer market rates. They have a great crew and great workers.

The quality of their work

Verified Customer of Engineered Soil Repairs, Inc., 10 of 523

10 Quality
Yes Loyalty
Loretta F.

They were very polite, and they bent over backwards to please me. We got along really well. If they had to come inside the house, they made sure to put some clean shoes on.

They did a very good job as they were working. They told me what they were doing.

Verified Customer of Engineered Soil Repairs, Inc., 11 of 523

10 Quality
Yes Loyalty
Loren D.

They were very well organized. They were here when they said they would be every day, and they cleaned up everything when they were done. I was quite pleased.

They explained what they were doing.

Verified Customer of Engineered Soil Repairs, Inc., 12 of 523

10 Quality
Yes Loyalty
Michael G.

Rely on their expertise, they don't sell the job, but they tell you what needs to be done and it is for you to know that they are experts at what they do.

The crew were really nice people.

Verified Customer of Engineered Soil Repairs, Inc., 13 of 523

10 Quality
Yes Loyalty
Jennifer C.

They were very professional and very easy to work with. They answered all of my questions, and they were very receptive and quick to respond.

They were very thorough and did a good job fixing my problem.

Verified Customer of Engineered Soil Repairs, Inc., 14 of 523

10 Quality
Yes Loyalty
Audrey L.

They were very professional, extremely knowledgeable, and they had wonderful communication skills to explain technical engineering stuff.

They were very professional, extremely knowledgeable, and they had wonderful communication skills to explain technical engineering stuff.

Verified Customer of Engineered Soil Repairs, Inc., 15 of 523

10 Quality
Yes Loyalty
Pat T.

They were really professional, courteous, very clean, and knowledgeable. They were everything they advertised to be plus a lot more.

They were very knowledgeable and very courteous. They really knew their work.

Verified Customer of Engineered Soil Repairs, Inc., 16 of 523

10 Quality
Yes Loyalty
Jean M.

I cannot praise them enough. It was like a ballet watching them work. They anticipated each other's work. They were just fabulous.

The crew was fabulous, the best I've seen. I can't praise the crew enough. They were wonderful. Their work was precise. Anything I wanted to know, they told me everything and answered all of my questions. The foreman in charge of the job was wonderful. They were so helpful. I can't say enough. They were never in a hurry. Their whole attitude was absolutely marvelous. The way the crew got along together was really inspiring. It was so obvious that they wanted to make the homeowner happy. I would highly recommend them.

Verified Customer of Engineered Soil Repairs, Inc., 17 of 523

10 Quality
Yes Loyalty
Roger K.

If you need foundation work, they seem to know what they are doing. They passed all of the inspections. I would recommend them.

They quickly determined what needed to be done. They took care of it and made the house better than new. It made the new owners feel comfortable, and it helped when selling the house.

Verified Customer of Engineered Soil Repairs, Inc., 18 of 523

10 Quality
Yes Loyalty
Ruben B.

Logistically, they are amazing. Throughout the whole process, slash project, I got updates and other communication as needed.

The updates

Verified Customer of Engineered Soil Repairs, Inc., 19 of 523

10 Quality
Yes Loyalty
Carl A.

I would say that they did a very professional job. They did exactly what they said they would do, and it was done on time.

They were very good and responsive at what they did. They did it right the first time.

Verified Customer of Engineered Soil Repairs, Inc., 20 of 523

10 Quality
Yes Loyalty
Philip G.

They worked with our main contractors for the HOA. I really just handled the logistics. I thought they were great though.

They were really professional and they worked well with our team.

Verified Customer of Engineered Soil Repairs, Inc., 21 of 523

10 Quality
Yes Loyalty
Julie M.

They were very knowledgeable and very skilled. I felt like they understood the job and completed it to my satisfaction.

The level of knowledge of their industry was my favorite thing.

Verified Customer of Engineered Soil Repairs, Inc., 22 of 523

10 Quality
Yes Loyalty
David T.

Very positive, very professional and a friendly crew, they always cleaned up after themselves and they were very good.

The quote was the quote and it was the final dollar amount. They took care of everything, including the inspections, the permits and everything else. It was not cheap, but it was not their fault and it made me feel comfortable.

Verified Customer of Engineered Soil Repairs, Inc., 23 of 523

10 Quality
Yes Loyalty
Denise D.

I would tell them to use them. They are very, very qualified. They know what they are doing and our boards are happy.

The guys I deal with

Verified Customer of Engineered Soil Repairs, Inc., 24 of 523

10 Quality
Yes Loyalty
Vicki R.

The plus side is that they're very good and efficient. The downside is that it might take a while to get a response.

I like their quality of work, and I feel confident in their experience.

Verified Customer of Engineered Soil Repairs, Inc., 25 of 523

10 Quality
Yes Loyalty
Ernie R.

I think they are honest, they know what they are doing, they are courteous, they are clean, and they do a good job.

The results were good.

Verified Customer of Engineered Soil Repairs, Inc., 26 of 523

10 Quality
Yes Loyalty
John L.

They came in and did the job on time. The foreman, John, was very informative and kept me abreast of the progress.

The overall professionalism and quality of the work

Verified Customer of Engineered Soil Repairs, Inc., 27 of 523

10 Quality
Yes Loyalty
Rachel M.

They're reliable, fast, and they communicate what's happening. They're very professional. They're great.

The professionalism

Verified Customer of Engineered Soil Repairs, Inc., 28 of 523

10 Quality
Yes Loyalty
Audrey M.

I felt very good about the work based on what my clients told me. I have referred them to other people.

My clients gave them a good review.

Verified Customer of Engineered Soil Repairs, Inc., 29 of 523

10 Quality
Yes Loyalty
Kathy J.

They were very professional, very efficient, timely, and they kept me posted on what was happening.

Getting the job done right, my neighbors were impressed too.

Verified Customer of Engineered Soil Repairs, Inc., 30 of 523

10 Quality
Yes Loyalty
Ross F.

They did exactly what the contract said, they were prompt, and the personnel were very professional.

Every aspect of their work was very satisfactory.

Verified Customer of Engineered Soil Repairs, Inc., 31 of 523

10 Quality
Yes Loyalty
Robin L.

They are very flexible and willing to work with the client on changes. They are very professional.

They are very flexible, flowing with the curves that a project throws at you.

Verified Customer of Engineered Soil Repairs, Inc., 32 of 523

10 Quality
Yes Loyalty
Rick A.

They're reasonably priced, they follow up on the work, and they complete it in a timely manner.

They didn't cause me any headaches. They were responsive, and I was just thrilled with them.

Verified Customer of Engineered Soil Repairs, Inc., 33 of 523

10 Quality
Yes Loyalty
Brian B.

I'm satisfied with the work that they did. They really helped us out during a tough situation.

They were on time, responsive, professional, and they got the job done. They also had the best bid compared to their competitors.

Verified Customer of Engineered Soil Repairs, Inc., 34 of 523

10 Quality
Yes Loyalty
Scott C.

I really appreciate their flexibility and working through the various roadblocks that came up.

Their responsiveness and flexibility

Verified Customer of Engineered Soil Repairs, Inc., 35 of 523

10 Quality
Yes Loyalty
Charlotte D.

I have already referred a neighbor to them. I usually always use Diamond Certified Companies.

They did exactly what they said they would do, when they said they would do it. They were right on schedule.

Verified Customer of Engineered Soil Repairs, Inc., 36 of 523

10 Quality
Yes Loyalty
Nancy S.

We were very happy with them, so much so, that we are going to be using them again this year.

The quality of their work, and they listened to us. If we had any problems, they dealt with them. They cleaned up every day, and they were very polite. They have a good crew working for them.

Verified Customer of Engineered Soil Repairs, Inc., 37 of 523

10 Quality
Yes Loyalty
Sandra S.

Their responsiveness, and the detailed explanations exceeded what the board was looking for.

The communication

Verified Customer of Engineered Soil Repairs, Inc., 38 of 523

10 Quality
Yes Loyalty
Arthur B.

They were very competent, and they really knew what they were doing. I was very satisfied.

Everything was great.

Verified Customer of Engineered Soil Repairs, Inc., 39 of 523

10 Quality
Yes Loyalty
Janis S.

They do what they promise they're going to do, they're on time, and they're professional.

They're competent, and they do the work in a timely manner.

Verified Customer of Engineered Soil Repairs, Inc., 40 of 523

10 Quality
Yes Loyalty
Mrs. S.

They're responsible, knowledgeable, and the men they've hired are just very nice people.

Their reputation and competence. We were referred to them by our Homeowner's Association. Their PR is very direct, and they don't have a lot of PR bells and whistles. They come in and do the job competently and reliably.

Verified Customer of Engineered Soil Repairs, Inc., 41 of 523

10 Quality
Yes Loyalty
Mike C.

They are the best engineering contractors and soil repair contractors in the Bay Area.

The quality of the work they do and they stand behind their work.

Verified Customer of Engineered Soil Repairs, Inc., 42 of 523

10 Quality
Yes Loyalty
Priscilla M.

They are very responsive and we have been satisfied with all of their work thus far.

They are local and we have had success using their services.

Verified Customer of Engineered Soil Repairs, Inc., 43 of 523

10 Quality
Yes Loyalty
Brad C.

They did a really good job for us, and it really helped the drainage in our yard.

I would say it was a really positive experience.

Verified Customer of Engineered Soil Repairs, Inc., 44 of 523

10 Quality
Yes Loyalty
Helena H.

They do the drawing ahead of time, so you know exactly what is going to happen.

When there was an issue that came up, the lady engineer took care of it.

Verified Customer of Engineered Soil Repairs, Inc., 45 of 523

10 Quality
Yes Loyalty
Suzette B.

Their crew was very good. I didn't get any complaints, and the work was great.

I didn't get have any homeowner complaints. I was very satisfied.

Verified Customer of Engineered Soil Repairs, Inc., 46 of 523

10 Quality
Yes Loyalty
Dave B.

Responsive, knowledgeable, and understanding of most technical scopes of work

Their knowledge

Verified Customer of Engineered Soil Repairs, Inc., 47 of 523

10 Quality
Yes Loyalty
Richard R.

I highly recommend them. They're the best people that I've ever dealt with.

Everything was great from the first phone call to the last check that I wrote, beginning to end. There were no surprises. Everything went very well.

Verified Customer of Engineered Soil Repairs, Inc., 48 of 523

10 Quality
Yes Loyalty
Dave H.

They're friendly, knowledgeable, and very organized. They know their stuff.

Their reliability

Verified Customer of Engineered Soil Repairs, Inc., 49 of 523

10 Quality
Yes Loyalty
Heather W.

I worked with Bill Gibson. He was knowledgeable and helpful with answers.

How helpful they were, how accessible they were, and how quickly they responded

Verified Customer of Engineered Soil Repairs, Inc., 50 of 523

10 Quality
Yes Loyalty