Elite Plumbing Services provides a wide range of plumbing services for residential and commercial clients in Sonoma and Marin Counties. The company has the in-house capabilities to handle everything from routine plumbing installations and repairs to water heater replacements (traditional and tankless) and sewer repiping projects.
Owner Dominic Capito credits much of Elite Plumbing Services’ success to its customer-oriented approach to the plumbing process. “We love getting to know our clients and utilizing our expertise to solve their problems,” he says. “A lot of times, we’re saving them from pretty bad situations, so it’s always rewarding to complete a job and help the customer get back to their normal life.”
Elite Plumbing Services prioritizes communication in every aspect of its work, which Mr. Capito says is crucial for achieving consistently positive results. “Anybody can work on plumbing systems, but we take the time to talk to our customers and explain what needs to be done, which puts us ahead of the game. From the moment we take their initial phone calls until we put the finishing touches on their projects, we make sure they know exactly what to expect.”
“Our customers are very important to us, so we focus on providing them with clean, honest, trustworthy plumbing work. We’re not here for a paycheck—we’re here to do right by our clients and keep them happy. We pride ourselves on fulfilling every aspect of the word ‘service.’”
Technology is changing the plumbing installation and repair experience for technicians and homeowners alike.
Plumbing is plumbing, right? Pipes and fixtures that move water in and out of our homes. While the basics of plumbing are pretty much fixed, you might be surprised to know that technological advancements are making big changes in some aspects of the trade. “There’s a lot of stuff coming out right now,” says Dominic Capito, owner of Elite Plumbing Services in Santa Rosa. “For example, many of the newer plastic pipes being manufactured are really good. PEX piping has a UV rating and doesn’t leak contaminants, which can mean fewer leaks and longer-lasting pipes.”
If your pipes do leak, new technologies and tools let plumbers make repairs with less mess and expense. “For example, there’s a gas pipe press fitting that allows us to cut out small sections and use a press machine to replace those areas of the pipe, so we can make water line repairs without completely shutting off the water,” explains Mr. Capito. “Also, there’s new sewer line piping that can be fused together instead of being connected with joints, which can fail.”
Many consumers are making the switch from traditional water heaters to tankless water heaters, but not every home is a good candidate. Copper piping, venting, and other installation requirements can make it complicated and expensive to integrate a tankless water heater into an existing home. However, Mr. Capito says new styles are changing that. “There are new models of tankless water heaters that make installation easier and don’t require venting. Some even have built-in recirculation pumps that keep water hot in a return line without an external pump, which saves money. There are also hybrid and solar water heaters that are changing the way we think about water heaters.”
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Elite Plumbing Services, keeping customers happy comes down to three main factors: using high-quality parts, providing good warranties and staying true to its promises. “Some plumbing companies try to cut corners, but we do every job the way it’s supposed to be done,” affirms owner Dominic Capito. “From using long-lasting materials to having our work double-checked by an independent third party, everything we do is geared toward producing the best outcome for each customer.”
Elite Plumbing Services has been providing plumbing services for residential and commercial clients in Sonoma and Marin Counties since 2010. The company is qualified to handle everything from routine plumbing installations and repairs to sewer repiping projects and tankless water heater replacements, and its technicians are available 24/7 for its customers’ convenience.
Unlike less experienced plumbing companies that take a “hands off” approach to communicating with their customers, Elite Plumbing Services keeps its clients informed throughout every step of their plumbing projects. “We always let our customers know when we’ll be arriving and take the time to explain our work so they know what to expect,” says Mr. Capito. “Little things like that go a long way. Our job isn’t to show up, do the work and leave—it’s to make sure the customer is completely satisfied with the services we provide.”
Ultimately, Mr. Capito sees Elite Plumbing Services’ customer-oriented approach to plumbing as its most important attribute. “We love getting to know our customers and drawing upon our years of experience to solve their problems,” he says. “We’re often saving them from pretty bad situations, so when we’re able to complete a job and help someone get back to normal, it’s a very rewarding feeling.”
