Duncan Plumbing Ent., Inc. provides a wide range of plumbing services for residential and commercial clients throughout Santa Cruz County. In addition to handling general plumbing work like drain clearing, fixture repairs and water heater installations, the company has the training and equipment to offer specialized services like radiant heating system repairs, sewer line inspections and repairs, and copper and PEX repiping.
Owner Scott Duncan says Duncan Plumbing’s customer-oriented business approach has been a crucial aspect of its success. “From the time a customer calls us to the time we complete the job, their satisfaction is our number one priority. We fix problems in a timely and efficient manner, and we follow up after each service call to see how everything went. Our customers really appreciate how attentive we are to their needs."
Duncan Plumbing is available 24/7 to handle plumbing emergencies, which Mr. Duncan says gives its customers an additional sense of security. “We understand that emergencies happen, whether it’s a burst pipe or broken hot water heater, so we do our best to make ourselves available to our customers. They know they can count on us to take care of them, no matter what plumbing problems they have.”
"We're dedicated to providing prompt, courteous, professional plumbing services for the residences and businesses of Santa Cruz County. We pride ourselves on customer satisfaction and attention to detail, and we make sure all our technicians are up-to-date on the latest plumbing codes, technology, and repair techniques."
If you’re a homeowner, don’t forget about the importance of regularly maintaining your water heater.
When it comes to maintaining a water heater, many people know it’s a good idea to flush the tank once a year to remove sediment buildup. However, according to Scott Duncan, owner of Duncan Plumbing Ent., Inc. in Santa Cruz, there’s another step that’s equally important yet often overlooked. “The most crucial aspect of water heater maintenance is replacing the sacrificial anode rod,” he says. “The anode rod is like a magnet for rust—it attracts corrosive elements so they don’t build up on your tank’s walls. After a few years, as the anode rod becomes more and more corroded, it will cease to effectively perform its function, at which point it needs to be replaced.”
Mr. Duncan says flushing a water heater’s tank is a beneficial measure, but it’s not as important as anode rod replacement. “Sediment buildup in the tank can reduce the unit’s efficiency, but it won’t cause a complete failure. Most water heaters fail because the anode rod hasn’t been changed, whereas replacing it can greatly extend the unit’s lifespan.”
Debunking the superiority of copper pipes
Copper is largely regarded as the epitome of water piping, but according to Mr. Duncan, its reputation is more hype than substance. “I don’t think there’s any particular advantage to using copper piping,” he says. “While it’s good to use in areas where piping is exposed or where rigidity is needed to support a valve, it’s actually an inferior product when it comes to general residential piping.”
Rather than paying the high cost of installing copper piping, Mr. Duncan recommends going with a less expensive yet equally capable product. “For water piping, I recommend PEX—it’s a woven polymer plastic product with a specific chemical bond created by carbon chains,” he explains. “PEX piping has been around for 50 years, and it’s used extensively in Europe. It readily expands and contracts with temperature fluctuation, so it’s able to handle a freeze without breaking.”
While its price and performance make PEX piping an attractive option, an even better reason to choose it is its superior warranty. “Most manufacturers provide 20- to 25-year warranties on PEX piping, though it usually lasts much longer,” says Mr. Duncan. “In contrast, copper piping doesn’t carry a warranty, so if you install it and it leaks, it’s going to end up on your insurance policy.”
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Duncan Plumbing Ent., Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take a service-oriented approach on every job and emphasize quality throughout each phase of its clients' projects. "We're very customer-focused and results-driven," affirms owner Scott Duncan. "From our office staff to our field technicians, everyone who works here is dedicated to making sure our clients' needs are fulfilled."
Duncan Plumbing has been providing plumbing services for residential and commercial clients throughout Santa Cruz County since 2000. The company has the training and equipment to handle everything from drain clearing to water heater installations, and it's also qualified to offer specialized services like sewer line inspections and repairs, PEX and copper re-piping, and radiant heating system repairs.
Unlike less experienced plumbing companies that provide their employees with minimal training in an effort to reduce their operating costs, Duncan Plumbing makes sure each of its technicians is well-equipped to perform the job at hand. "In addition to carefully vetting our employees prior to hiring, we take the time to train them on industry-best techniques and procedures," explains Mr. Duncan. "That way, we're able to have full confidence in their abilities when we send them out into the field."
Another distinguishing attribute of Duncan Plumbing is its expertise in working with radiant heating systems. "One of our competitive advantages is our ability to do radiant heat installations, maintenance and repairs," confirms Mr. Duncan. "Not a lot of plumbers in this area are familiar with that type of work, but I've always had a passion for it, and I share that passion with all of our technicians."
