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Duggan's Serra Mortuary

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Duggan's Serra Mortuary
338 SURVEYS
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  • Rating
22 CONSECUTIVE YEARS
SINCE NOVEMBER 2003
CERT 332

Diamond Certified Ratings Dashboard

338

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 338 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

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Duggan's Serra Mortuary
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Diamond Certified Video Reports on Duggan's Serra Mortuary

Duggan's Serra Mortuary - Diamond Certified Video Profile

Diamond Certified Researched Articles on Duggan's Serra Mortuary

researched article

Duggan’s Serra Mortuary provides celebrations of life and receptions.

Duggan’s Serra Mortuary in Daly City has consistently been one of the highest rated Diamond Certified companies year in and year out. Family satisfaction with its services and staff is exceptional. Duggan’s is family-owned and operated, and its staff is focused on serving with kindness and compassion. The Duggan family has been serving families since 1885, when all funeral services in San Francisco were transported by horse and buggy. Today, the company is in its fourth and fifth generation of providing personal, family-oriented service for San Francisco Bay Area families and is celebrating more than 62 years at its Daly City location.

The multilingual (Tagalog, Spanish, Cantonese and Mandarin) staff of Duggan’s Serra provides a variety of traditional and cremation funeral services for Bay Area families of all cultures and religious denominations. The company’s Daly City facility features unlimited parking.

Duggan's features six large, private chapels with comfortable family rooms, flat-screen TVs and state-of-the-art sound systems for family tributes; three convenient indoor reception rooms; and two outdoor reception areas. The company's preplanning department is available to assist families in preplanning their funeral services "My Funeral, My Way®," and free personal planning guides are available.

“We serve families with respect and dignity, and we strive to create meaningful services that ensure their last memories of their loved ones begin with compassion and peace. We’re absolutely committed to upholding the highest standards of funeral service.”

Planning ahead for a funeral can make the entire process easier for everyone involved.
Arranging the details of a funeral can be a difficult and inconvenient task for those grieving the loss of a loved one. That’s why it can be very beneficial to take care of such arrangements ahead of time if you’re expecting the death of a family member, a friend or even yourself.

Similar to preparing a will in advance of your untimely death to ensure a smooth process of distribution, pre-arranging the details of your own funeral will allow your loved ones to focus entirely on grieving. Such preemptive arrangements can include choosing the manner of burial and service you want, reserving a casket or urn, and taking care of financial aspects. “A lot of people pre-plan their services so their children don’t have to be burdened with those decisions,” says Daniel Duggan, president of Duggan’s Serra Mortuary in Daly City. “By handling all the pertinent details ahead of time, they’re able to eliminate ambiguity and the possibility of their children disagreeing about their final wishes.”

Writing an obituary notice
One of the first things that should be addressed following the death of a loved one is the composition of an obituary notice. However, unlike other aspects of posthumous arrangements that tend to be unwelcome distractions for grieving family members, composing an obituary can be a cathartic exercise—a way to channel grief and begin the healing process. A good obituary will give surviving family members and friends an opportunity to recall the journey of the deceased by highlighting their achievements and celebrating their legacy.

“An obituary notice is basically a synopsis of the deceased person’s life story, both encapsulating the timeline of their life and touching on significant details such as special achievements, hobbies and so on,” explains Mr. Duggan. “A well-written obituary takes thought and preparation, so that should be one of the first things you start working on following the death of a loved one.”

Few funeral service providers earn the prestigious Diamond Certified award, which means they've been independently rated Highest in Quality. Even fewer can also claim five decades of industry experience, but that's exactly the case for Duggan's Serra Mortuary. "Our reputation and proven track record of helping grieving families really set us apart," says President Daniel Duggan. "Since this company was founded in 1963, we've been providing an unwritten warranty of customer satisfaction–if a customer is ever dissatisfied for any reason, we'll do everything in our power to make it right."

Duggan's Serra Mortuary provides traditional and modern funeral services for Bay Area families of all cultures and religious denominations. In addition to handling burials and cremations, the company offers advanced funeral planning services and helps arrange indoor and outdoor ceremonies. Its Daly City facility features three outdoor reception areas and unlimited parking, and its multi-lingual staff members can perform funeral services in English, Spanish, Mandarin, Cantonese and Tagalog.

Unlike funeral service providers that are corporate-owned and focused entirely on financial gains, Duggan's Serra Mortuary remains a family-owned and operated business whose primary concern is providing a positive experience for every client. "In recent years, a lot of family-owned mortuaries have been bought out by corporations, and those companies are usually driven to meet financial goals and perform well for their stockholders more than anything else," explains Mr. Duggan. "Conversely, our main goal has always been to help our clients and their families during difficult times. Our compassionate, warm-hearted staff has one objective: to care for the people they serve."

Another attribute that sets Duggan's Serra Mortuary apart from its competition is its ability to offer first-rate funeral services at reasonable prices. "We really value our customers, so we've always tried to keep our pricing structure extremely competitive," affirms Mr. Duggan. "At the same time, we never compromise on the quality of our services, so it works out well for our customers."

Diamond Certified Researched Capabilities on Duggan's Serra Mortuary

Service Area

San Francisco Bay Area
Serving all of the San Francisco Bay Area

Main Services

Funeral Services
  • Catholic Funerals
  • Celebrations Of Life
  • Cremation
  • Funeral Plans
  • Funeral Services
  • Headstones
  • Jewish Funerals
  • Memorials
  • Natural Burials

Additional Services

Traditional & Cremation Services
Multilingual/Multicultural:
Cantonese, Mandarin, Spanish, Tagalog
Unlimited Parking

Company Info

Hours
Mon
08:00 am - 08:30 pm
Tue
08:00 am - 08:30 pm
Wed
08:00 am - 08:30 pm
Thu
08:00 am - 08:30 pm
Fri
08:00 am - 08:30 pm
Sat
08:00 am - 08:30 pm
Sun
08:00 am - 08:30 pm
Every Day: 8am – 8:30pm
Website
Contact
Duggan's Serra Mortuary
500 Westlake Ave, Daly City, CA 94014
6201 Geary Blvd, San Francisco, CA 94121

Capabilities Table

Company Name
Duggan's Serra Mortuary
Managers
Dan Duggan, Owner
Years in Industry
50+ (Managers)
# of Employees
50
License
FD-1098, FDR-985
Memberships
Better Business Bureau, California Funeral Directors Association, Daly City/Colma Chamber of Commerce, National Funeral Directors Association
Insurance
Liability Insurance,
Workers' Compensation
Founded
1963
Customer Type
All
Warranties & Guarantees
Manufacturers' Warranties on Caskets
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

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Brands

capabilities award
capabilities award

Key Factors

Duggan's Serra Mortuary Family Owned
Family Owned
Duggan's Serra Mortuary Established in 1963
Established in 1963
Duggan's Serra Mortuary Appointments Available
Appointments Available
Duggan's Serra Mortuary Live Phone Call Answers
Live Phone Call Answers
Duggan's Serra Mortuary Diamond Certified Expert Contributor
Diamond Certified Expert Contributor
Duggan's Serra Mortuary Parking On site
Parking On site
Duggan's Serra Mortuary Free Parking
Free Parking

Select Photos From Duggan's Serra Mortuary

1 of 3Picture of Duggan's Serra Mortuary's transport vehicles are clean and well-maintained. - Duggan's Serra Mortuary
Duggan's Serra Mortuary's transport vehicles are clean and well-maintained.
Picture of Duggan's Serra Mortuary's transport vehicles are clean and well-maintained. - Duggan's Serra Mortuary
Picture of Duggan's Serra Mortuary provides celebrations of life and receptions. - Duggan's Serra Mortuary
Picture of (L to R): Bill Dan Matt and Joey Duggan proudly continue Duggan's Serra Mortuary's legacy as a family-owned and operated company. - Duggan's Serra Mortuary

Duggan's Serra Mortuary Website and External Feeds

FAQs

By Duggan's Serra Mortuary

How much does a funeral cost?

What kind of cremation options do you offer?

Can you help me make travel or lodging arrangements?

Will the same person work with my family throughout the entire funeral planning process?

Can you make arrangements if my loved one wanted their remains sent to a different country?

Duggan's Serra Mortuary Ratings and Survey Responses

diamondcertified logo
Duggan's Serra Mortuary
338 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
22 CONSECUTIVE YEARS
SINCE NOVEMBER 2003
CERT 332

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

Phone Survey Responsesfrom 338 Verified Customers

Gayle M.

I would tell a friend they were very caring, efficient, and compassionate. I had a good experience with them. From the time I walked in, to the time I walked out, everything was great. I was very satisfied. I would expect everyone else to get the same satisfaction I received.

The personnel were wonderful. The whole thing was as good as I could ask for. I was very happy. Everything they did was done right. Everything we requested was taken care of. I didn

Verified Customer of Duggan's Serra Mortuary, 1 of 338

10 Quality
Yes Loyalty
Edward D.

They are very respectful and very patient with people who are grieving.

I think what I like best is just the overall reverence they have for the family they are working with.

Verified Customer of Duggan's Serra Mortuary, 2 of 338

10 Quality
Yes Loyalty
Jerville C.

Very good service

The staff was very friendly. The place is clean. Everything was perfect.

Verified Customer of Duggan's Serra Mortuary, 3 of 338

10 Quality
Yes Loyalty
Kathy R.

As far as their services as the mortuary side, I would give them a 10 because our dad was buried there in 1996 and that went very well. But, I would tell others to be very careful because of the insurance company that they partner with. The services of the mortuary were first-rate, but the way we got roped into my mom paying $10,000 is why I will not use them again. With my mom's generation I feel she wanted to get a handle on it all before she died and she hasn't yet, she just wanted to pay ahead of time. But what she got roped into is too high of interest and there is no way she needed sold what she was sold. They should end their association with that insurance company.

It's not Duggan's fault as a mortuary, but they work with that insurance company and refer them to the clients so they do hold some guilt there. I'd give them a 1 based on that company but I think their service in the event of death are good. But I am not interested in using them for anyone else in my family. That agent came unannounced and bamboozled my mom into this package she didn't need and had already paid for.

Verified Customer of Duggan's Serra Mortuary, 4 of 338

10 Quality
No Loyalty
Barbara L.

They were attentive. They knew how to connect the dots. We didn't have to explain anything to them. They already knew what do, which made it very easy for us. They were very quick to pick up on what we were saying about my mother and made things special for the funeral ceremony. They were very wonderful. They made us feel like we were important people.

The minute I called them from the hospital about my mother dying, they took over. The service was excellent. They were great.

Verified Customer of Duggan's Serra Mortuary, 5 of 338

10 Quality
Yes Loyalty
Roberta H.

They were informative. We live in Southern California, so they were great about helping us with making arrangements and choosing the kind of service we wanted to have. Whoever we talked to was very informative and guided us. We didn

They were helpful. We were pleased. Since we weren't living in Northern California, we didn

Verified Customer of Duggan's Serra Mortuary, 6 of 338

10 Quality
Yes Loyalty
Carol L.

I usually tell them they're very reasonably priced, very accommodating, they know a lot about the different religious rituals involved, and are very sensitive to that.

Very quiet, very clean facility, and the staff is very warm and friendly. They were very kind.

Verified Customer of Duggan's Serra Mortuary, 7 of 338

10 Quality
Yes Loyalty
Jeanne C.

They are great, and their service was fantastic. I had no issues at all. The fellow who took care of my family, Armando, was absolutely excellent.

Everything, they did a very good job, and I would highly recommend them to anyone.

Verified Customer of Duggan's Serra Mortuary, 8 of 338

10 Quality
Yes Loyalty
Fatima C.

First of all, they're very welcoming, their service is great and I think they have the information you're looking for for that type of need.

They sympathize with what you're going through and it shows in their service. I have no complaints whatsoever. I think they did everything they could and did it very well.

Verified Customer of Duggan's Serra Mortuary, 9 of 338

10 Quality
Yes Loyalty
Joanne A.

Honestly, they are the only place we've gone to as a family, and they'd probably be the first place I'd refer people to there in Daily City.

We really had no issues with them.

Verified Customer of Duggan's Serra Mortuary, 10 of 338

10 Quality
Yes Loyalty
Annette W.

We just went in there, and everything was handled. They are a good place to go. They handled everything professionally and tactfully.

Mostly, I felt that they were professional. They were sympathetic and nice to work with.

Verified Customer of Duggan's Serra Mortuary, 11 of 338

10 Quality
Yes Loyalty
Jose G.

It is a good place to go with, and you will get a lot of help from them. You don't have to worry about much when using them.

You don't have to struggle.

Verified Customer of Duggan's Serra Mortuary, 12 of 338

10 Quality
Yes Loyalty
Joseph C.

They are a trusted service provider for a very emotional and critical time of life. I highly recommend them.

I think they are very thoughtful in how they carry out their business. They take good care of the deceased loved ones. I thought they did a great job.

Verified Customer of Duggan's Serra Mortuary, 13 of 338

10 Quality
Yes Loyalty
Cynthia B.

If you want a place that is very compassion and sympathetic, they are the ones to go to, very professional.

The professionalism and they thought of everything. i didn't have to do anything.

Verified Customer of Duggan's Serra Mortuary, 14 of 338

10 Quality
Yes Loyalty
Myrna B.

They are very helpful, very sympathetic, and very delicate as to how to handle someone who has passed away.

Helped me and assisted me in bringing my mom's ashes out of the county. They did the paperwork and I didn't have to think about it.

Verified Customer of Duggan's Serra Mortuary, 15 of 338

10 Quality
Yes Loyalty
Arlene B.

I highly recommend them. The service is great, prompt, and they answered all my questions that I had.

I would say mainly the service, the staff was very friendly, very helpful. It was just a great service.

Verified Customer of Duggan's Serra Mortuary, 16 of 338

10 Quality
Yes Loyalty
Daniel W.

They were great. They paid attention to detail and made sure that we had everything that we needed.

They are all really nice, helpful, friendly, and patient.

Verified Customer of Duggan's Serra Mortuary, 17 of 338

10 Quality
Yes Loyalty
Susan L.

They are very compassionate and they have helped me immensely with my grandmother and grandfather.

Their friendly service, compassion, and sympathy, it's not a happy place to have to deal with, but they made it a lot more comforting throughout the process.

Verified Customer of Duggan's Serra Mortuary, 18 of 338

10 Quality
Yes Loyalty
Mr T.

They treat you like family, and they are probably the best in this area, as far as I'm concerned.

You get sort of a whole package deal with them as far as their service and the facility. Their facility compared to nearby facilities is impeccable. It's a family operation, so it feels like anything you need, they find a way of making it happen for you. I can't say enough good things about them.

Verified Customer of Duggan's Serra Mortuary, 19 of 338

10 Quality
Yes Loyalty
Diane K.

They were respectful, kind, sympathetic, and they had a willingness to make things easier for me.

The people working there are who make the difference are the best.

Verified Customer of Duggan's Serra Mortuary, 20 of 338

10 Quality
Yes Loyalty
Jill T.

To use their services, they seem to be well-versed in what they do and they made it easy.

They set me up financially to be able to bury myself and daughter, to make some payments.

Verified Customer of Duggan's Serra Mortuary, 21 of 338

10 Quality
Yes Loyalty
Teresa L.

I definitely recommend anybody to go, not that it's a good thing to have to recommend.

They were very attentive and they're the best.

Verified Customer of Duggan's Serra Mortuary, 22 of 338

10 Quality
Yes Loyalty
Esther L.

They treat you right, and the guys who run the service are worth their weight in gold.

They didn

Verified Customer of Duggan's Serra Mortuary, 23 of 338

10 Quality
Yes Loyalty
Christina F.

Just that they're compassionate and they make the process as painless as it can be.

It was frankly a bit of a blur.

Verified Customer of Duggan's Serra Mortuary, 24 of 338

10 Quality
Yes Loyalty
Judy P.

I recommended them to friends and family and I really like the job that they did.

They were very accommodating with scheduling.

Verified Customer of Duggan's Serra Mortuary, 25 of 338

10 Quality
Yes Loyalty
Jeanne M.

I have been there many times for many people. I find them always to be very nice.

They did everything very well. They have been a big help.

Verified Customer of Duggan's Serra Mortuary, 26 of 338

10 Quality
Yes Loyalty
Katherine M.

Parking is easy and they have a variety of chapels that you can choose from.

The friendliness and the employees

Verified Customer of Duggan's Serra Mortuary, 27 of 338

10 Quality
Yes Loyalty
Carol Y.

I would say the person who assisted us was very professional and thoughtful.

Ruben was very professional, very patient, and understanding. Most of all he was very calm and his demeanor made a stressful situation easy to manage. Obviously, there were a lot of things we hadn't thought about and his handling was right on point. Any request we had was answered right away.

Verified Customer of Duggan's Serra Mortuary, 28 of 338

10 Quality
Yes Loyalty
Maureen B.

They make you feel really comfortable. They were nice. They were very kind.

The guy who took care of us, I can't remember his name, but he's Latino. He called me back when I had questions. He was very accommodating. They were perfect.

Verified Customer of Duggan's Serra Mortuary, 29 of 338

10 Quality
Yes Loyalty
Kenneth S.

They were not pushy. They listened and only offered products that we wanted.

The cost and services they provided were upfront. They gave us honest answers. They did a good job in taking care of our guests, family, and friends. They were very helpful. One example was that we have two grandsons, one is 9 years old and one is 7 years old who both wanted to be pallbearers, so they made them honorary pallbearers who handed out flowers to our guests. We really appreciated that, and our grandsons were happy that they were able to help.

Verified Customer of Duggan's Serra Mortuary, 30 of 338

10 Quality
Yes Loyalty
Marianne G.

They are very professional. They went one hundred percent out of their way.

They were very helpful and they helped us make choices with everything, I just can't say enough. We were so satisfied.

Verified Customer of Duggan's Serra Mortuary, 31 of 338

10 Quality
Yes Loyalty
Susan H.

They made me feel their compassion and kindness at a very difficult time.

We didn't really have to think about anything. Everything was covered for us.

Verified Customer of Duggan's Serra Mortuary, 32 of 338

10 Quality
Yes Loyalty
Mason

They did a great job and provided the family with a really good service.

They do their job well.

Verified Customer of Duggan's Serra Mortuary, 33 of 338

10 Quality
Yes Loyalty
Angela C.

Family has used them for years. They're the only mortuary we go through.

The counselors, we had two different ones and they were both great and very personable.

Verified Customer of Duggan's Serra Mortuary, 34 of 338

10 Quality
Yes Loyalty
Jacqueline R.

They truly care about the fact that you are going through a tough time.

I like that fact that they came to the service and made sure everything was going well.

Verified Customer of Duggan's Serra Mortuary, 35 of 338

10 Quality
Yes Loyalty
Claire J.

My mother had everything pre-planned, which made it easy for me.

They were so helpful. They came and took care of business. They were very courteous and respectful. They were very professional.

Verified Customer of Duggan's Serra Mortuary, 36 of 338

10 Quality
Yes Loyalty
Nadine K.

They are very professional and helpful. I would recommend them.

It is not an easy process at all to deal with, but they made the process easier. They took on a lot to make it easiest for us.

Verified Customer of Duggan's Serra Mortuary, 37 of 338

10 Quality
Yes Loyalty
Kevin M.

They are very professional, and they take care of your needs.

They treat you with respect.

Verified Customer of Duggan's Serra Mortuary, 38 of 338

10 Quality
Yes Loyalty
Laura J.

They're very sensitive and they do everything to your needs.

Their mannerisms and how they carry themselves. For being as young as the young man I dealt with, it was very impressive.

Verified Customer of Duggan's Serra Mortuary, 39 of 338

10 Quality
Yes Loyalty
Sean E.

They make a very difficult situation as easy as possible.

Their personal connection, they're fantastic.

Verified Customer of Duggan's Serra Mortuary, 40 of 338

10 Quality
Yes Loyalty
Audrey M.

They should use them. They provided us with good service.

They gave us personal attention. They handled everything from the application, to dealing with my insurance, and the funeral. I was very satisfied.

Verified Customer of Duggan's Serra Mortuary, 41 of 338

10 Quality
Yes Loyalty
Adrienne H.

I have used them twice. That should be a recommendation.

They handle things well and seem so professional.

Verified Customer of Duggan's Serra Mortuary, 42 of 338

10 Quality
Yes Loyalty
Ana Q.

That it's very good, and they give excellent service.

The service

Verified Customer of Duggan's Serra Mortuary, 43 of 338

10 Quality
Yes Loyalty
Jackie F.

I would recommend them, they were kind and friendly.

They did a follow-up and they still write to me, which I think is nice.

Verified Customer of Duggan's Serra Mortuary, 44 of 338

10 Quality
Yes Loyalty
Margaret F.

They're very good, very helpful, and very courteous.

I like the service we got. It was very good.

Verified Customer of Duggan's Serra Mortuary, 45 of 338

10 Quality
Yes Loyalty
Ernest A.

That I was satisfied with what I had to deal with

Nothing comes to mind.

Verified Customer of Duggan's Serra Mortuary, 46 of 338

10 Quality
Yes Loyalty
Pulak U.

Very helpful with everything, they made it easy.

The guy that was helping me out was very personable, he just made it very easy, it was an Asian guy, I can't remember his name. It is just very easy with them, especially during a hard time like that. They helped guide us in our decisions.

Verified Customer of Duggan's Serra Mortuary, 47 of 338

10 Quality
Yes Loyalty
Denise G.

They're just accommodating and very kind people.

They seemed to go out of their way to help us at a very difficult time. Everything was great.

Verified Customer of Duggan's Serra Mortuary, 48 of 338

10 Quality
Yes Loyalty
Eileen D.

They're very good, very sympathetic, very good.

The way that you're treated, there's a lot of sympathy and they help in any way they can.

Verified Customer of Duggan's Serra Mortuary, 49 of 338

10 Quality
Yes Loyalty
Madison C.

I have used them several times over the years.

The personal service and the care, they are extremely caring and personable. It felt comfortable using their services. One of the drivers, the gray-haired gentleman, I think his name was John, was fabulous. He took us around to the block where we had lived. It was just wonderful.

Verified Customer of Duggan's Serra Mortuary, 50 of 338

10 Quality
Yes Loyalty