Door Pros, Inc. provides a wide range of garage door services for residential and commercial customers throughout the Greater Bay Area and the Greater Sacramento Area, handling everything from spring, cable and hardware repairs to automatic door opener installations and door panel replacements.
Owner Josh Camilleri credits Door Pros’ success to its highly experienced and dedicated technicians, all of whom are trained to use the latest industry technology and techniques to ensure high-quality results. “We’ve been growing steadily over the past few years, but our employees still have the same attitudes and business ethics as when we started,” he says. “Our goal has always been to keep our customers happy by providing excellent services that exceed their expectations, and that’s what we continue to do.”
Door Pros is known for its comprehensive same-day repair services, which are designed to maximize turnaround time without compromising quality of workmanship. “Our ability to quickly handle problems is an important asset,” confirms Mr. Camilleri. “When customers see we’re able to expertly fix their doors and install new hardware in one day, they feel confident about calling us again and referring us to others.”
“We take great pride in the craftsmanship and dedication we put into every project. Our attention to detail has always made us stand out in our industry and has allowed us to develop a positive reputation with our clientele. Ultimately, we want each customer to have a positive experience that extends throughout every phase of their garage door project.”
Take simple steps to ensure your garage door opener is operating as efficiently as possible.
The garage door opener is usually the most overlooked component of a garage door system, but it requires regular maintenance just like anything else. In fact, a malfunctioning garage door opener can tell you a lot about the efficiency of the entire system. For example, if you try to open your garage door and sense it’s struggling under its own weight, chances are you don’t need a more powerful opener—it’s more likely that the door itself needs to be adjusted. There are many reasons for a garage door falling out of proper alignment, so make sure you have a professional diagnose the situation before attempting to fix it yourself.
For more on properly maintaining your garage door opener, consider the following tips:
- Every garage door opener is designed to reverse direction when the descending door comes into contact with an obstruction. If your door has problems in this situation, the opener’s sensitivity may need to be adjusted. The owner’s manual can tell you how to make the adjustment, but you should also consider having a trained professional perform this service.
- By law, all garage door openers that were manufactured in the United States before 1993 must include a second safety reversal feature—in most cases, it’s photoelectric eyes that are installed no higher than six inches above the floor and create an invisible beam that, once broken, automatically reverses the door. If your door opener doesn’t have a similar feature, you should get a new one.
- Make sure your garage door opener’s push button is wall-mounted at least five feet above the floor so it’s out of the reach of children. As a further safety precaution, you should always keep the opener’s remote control where children can’t find it and teach them the importance of never playing with it.
- Some garage door transmitter signals can be “recorded” by thieves and replayed later to open the door. However, if your remote control contains rolling code technology, the code changes after every use and renders transmitter recording devices useless. Contact your garage door’s manufacturer or a garage door professional to learn more about this technology.
When it comes to purchasing a complete garage door system, Josh Camilleri, owner of Door Pros, Inc. in San Rafael, says it’s best to buy from a company that will also handle the installation. “It’s simply not cost effective to buy a system yourself and then look for a company to install it—often times, you’ll discover the system doesn’t meet your particular needs. You should also avoid purchasing a kit system from a big box hardware retailer. They tend to break quickly and you end up spending more money than if you’d chosen a professionally installed system.”
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for garage door companies that have earned the prestigious Diamond Certified award. For Door Pros, Inc., achieving and maintaining high levels of customer satisfaction is dependent upon ensuring every client receives products and services that are right for their particular situations. “We do whatever it takes to ensure our customers are 100 percent satisfied with our work,” confirms owner Josh Camilleri. “Our goal is to receive zero complaints, and the only way we can accomplish that is by taking a detail-oriented approach to every job.”
Door Pros has been selling, installing and repairing garage doors and automatic garage door openers since 2006. The family-owned and operated company exclusively sells and installs Clopay garage doors and LiftMaster openers, but it’s equipped to work on all types of brands and systems. For the convenience of its clients, Door Pros offers same-day repair services that are designed to maximize turnaround time without compromising quality of workmanship.
Unlike less experienced garage door companies that are often forced to extend simple jobs because they lack specific parts, Door Pros makes sure all its service trucks are fully stocked with a wide variety of standard and special parts—a comprehensive approach that allows the company to expedite its services and save its customers money. “Maintaining stocked trucks is a very important part of our success,” says Mr. Camilleri. “In fact, the only time we have to leave a job to place an order is when a customer has an older garage door system that isn’t even manufactured anymore.”
Another distinguishing feature of Door Pros is its highly trained and experienced technicians, many of whom have been in the garage door industry for more than 20 years. Mr. Camilleri says maintaining a staff of experts allows his company to complete repairs and installations quicker and with a higher quality level than most companies, which ultimately benefits customers. “We also have connections with the best distributors and manufacturers in the industry,” he adds. “Our expertise ensures we’re prepared to complete each job in a timely fashion.”