logo

Door Pros, Inc.

Garage Doors
|
Alameda  Contra Costa  El Dorado  Marin  Monterey  Napa  Placer  Sacramento  San Benito  San Francisco  San Mateo  Santa Clara  Santa Cruz  Solano  Sonoma  Yolo  Yuba Counties
Diamond Certified Company Report
diamondcertified logo
Door Pros, Inc.
323 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
14 CONSECUTIVE YEARS
SINCE NOVEMBER 2011
CERT 1785

Diamond Certified Ratings Dashboard

323

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 323 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Company Report Menu

  • Survey Responses
  • Diamond Certified Video Player
  • Researched Articles & Profile
  • Capabilities
  • Photos
  • Website & External Feeds
logo
Door Pros, Inc.
Diamond Certified Company Report Menu
  • Ratings
  • Surveys
  • Articles
  • Capabilities
  • Photos
  • Videos

Get a Quote or Call with Questions

Diamond Certified Video Reports on Door Pros, Inc.

Door Pros, Inc. Diamond Certified Video Profile

Diamond Certified Researched Articles on Door Pros, Inc.

researched article

Two Door Pros technicians stand in front of a recently finished garage door installation.

Door Pros, Inc. provides a wide range of garage door services for residential and commercial customers throughout the Greater Bay Area and the Greater Sacramento Area, handling everything from spring, cable and hardware repairs to automatic door opener installations and door panel replacements.

Owner Josh Camilleri credits Door Pros’ success to its highly experienced and dedicated technicians, all of whom are trained to use the latest industry technology and techniques to ensure high-quality results. “We’ve been growing steadily over the past few years, but our employees still have the same attitudes and business ethics as when we started,” he says. “Our goal has always been to keep our customers happy by providing excellent services that exceed their expectations, and that’s what we continue to do.”

Door Pros is known for its comprehensive same-day repair services, which are designed to maximize turnaround time without compromising quality of workmanship. “Our ability to quickly handle problems is an important asset,” confirms Mr. Camilleri. “When customers see we’re able to expertly fix their doors and install new hardware in one day, they feel confident about calling us again and referring us to others.”

“We take great pride in the craftsmanship and dedication we put into every project. Our attention to detail has always made us stand out in our industry and has allowed us to develop a positive reputation with our clientele. Ultimately, we want each customer to have a positive experience that extends throughout every phase of their garage door project.”

Take simple steps to ensure your garage door opener is operating as efficiently as possible.

The garage door opener is usually the most overlooked component of a garage door system, but it requires regular maintenance just like anything else. In fact, a malfunctioning garage door opener can tell you a lot about the efficiency of the entire system. For example, if you try to open your garage door and sense it’s struggling under its own weight, chances are you don’t need a more powerful opener—it’s more likely that the door itself needs to be adjusted. There are many reasons for a garage door falling out of proper alignment, so make sure you have a professional diagnose the situation before attempting to fix it yourself.

For more on properly maintaining your garage door opener, consider the following tips:



  • Every garage door opener is designed to reverse direction when the descending door comes into contact with an obstruction. If your door has problems in this situation, the opener’s sensitivity may need to be adjusted. The owner’s manual can tell you how to make the adjustment, but you should also consider having a trained professional perform this service.


  • By law, all garage door openers that were manufactured in the United States before 1993 must include a second safety reversal feature—in most cases, it’s photoelectric eyes that are installed no higher than six inches above the floor and create an invisible beam that, once broken, automatically reverses the door. If your door opener doesn’t have a similar feature, you should get a new one.


  • Make sure your garage door opener’s push button is wall-mounted at least five feet above the floor so it’s out of the reach of children. As a further safety precaution, you should always keep the opener’s remote control where children can’t find it and teach them the importance of never playing with it.


  • Some garage door transmitter signals can be “recorded” by thieves and replayed later to open the door. However, if your remote control contains rolling code technology, the code changes after every use and renders transmitter recording devices useless. Contact your garage door’s manufacturer or a garage door professional to learn more about this technology.




When it comes to purchasing a complete garage door system, Josh Camilleri, owner of Door Pros, Inc. in San Rafael, says it’s best to buy from a company that will also handle the installation. “It’s simply not cost effective to buy a system yourself and then look for a company to install it—often times, you’ll discover the system doesn’t meet your particular needs. You should also avoid purchasing a kit system from a big box hardware retailer. They tend to break quickly and you end up spending more money than if you’d chosen a professionally installed system.”

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for garage door companies that have earned the prestigious Diamond Certified award. For Door Pros, Inc., achieving and maintaining high levels of customer satisfaction is dependent upon ensuring every client receives products and services that are right for their particular situations. “We do whatever it takes to ensure our customers are 100 percent satisfied with our work,” confirms owner Josh Camilleri. “Our goal is to receive zero complaints, and the only way we can accomplish that is by taking a detail-oriented approach to every job.”

Door Pros has been selling, installing and repairing garage doors and automatic garage door openers since 2006. The family-owned and operated company exclusively sells and installs Clopay garage doors and LiftMaster openers, but it’s equipped to work on all types of brands and systems. For the convenience of its clients, Door Pros offers same-day repair services that are designed to maximize turnaround time without compromising quality of workmanship.

Unlike less experienced garage door companies that are often forced to extend simple jobs because they lack specific parts, Door Pros makes sure all its service trucks are fully stocked with a wide variety of standard and special parts—a comprehensive approach that allows the company to expedite its services and save its customers money. “Maintaining stocked trucks is a very important part of our success,” says Mr. Camilleri. “In fact, the only time we have to leave a job to place an order is when a customer has an older garage door system that isn’t even manufactured anymore.”

Another distinguishing feature of Door Pros is its highly trained and experienced technicians, many of whom have been in the garage door industry for more than 20 years. Mr. Camilleri says maintaining a staff of experts allows his company to complete repairs and installations quicker and with a higher quality level than most companies, which ultimately benefits customers. “We also have connections with the best distributors and manufacturers in the industry,” he adds. “Our expertise ensures we’re prepared to complete each job in a timely fashion.”

Josh Camilleri (L) and Jared Willis, Owners-Door Pros, Inc.Josh Camilleri (L) and Jared Willis, Owners

Diamond Certified Researched Capabilities on Door Pros, Inc.

Service Area

Greater Bay Area
Greater Sacramento Area
Serving the Greater Bay Area and the Greater Sacramento Area, Including Alameda, Contra Costa, Marin, Monterey, Napa, San Benito, San Francisco, San Mateo, Santa Clara, Santa Cruz, Solano and Sonoma Counties

Main Services

Garage Doors
  • Custom Garage Doors
  • Garage Door Installation
  • Garage Door Opener Repair
  • Garage Door Openers
  • Garage Door Repair
  • Garage Door Replacement
  • Garage Door Rollers
  • Garage Door Spring Replacement
  • Glass Garage Doors
  • Insulated Garage Doors
  • Roll Up Garage Doors
  • Wooden Garage Doors

Additional Services

New Garage Door Sales
Garage Door Repair and Service
New Garage Door Openers
Garage Door Opener Repair
Broken Hinges and Hardware
Door Panel Replacement Sections
Garage Door Installation

Company Info

Hours
Mon
09:00 am - 05:00 pm
Tue
09:00 am - 05:00 pm
Wed
09:00 am - 05:00 pm
Thu
09:00 am - 05:00 pm
Fri
09:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Open Now
Website

Capabilities Table

Company Name
Door Pros, Inc.
DCID Number
DCID4157177015
Managers
Josh Camilleri, Owner
Years in Industry
30+ (Combined)
# of Employees
40
License
1046013
Insurance
Liability Insurance,
Workers' Compensation
Founded
2006
Customer Type
Commercial, Residential
Warranties & Guarantees
1-Year Labor Warranty on Installations, 90-Day Labor Warranty on Repairs, 3-Year to Lifetime Warranties on Parts
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

diamond certified logo

Brands

capabilities award
capabilities award

Key Factors

Door Pros, Inc. Residential & Commercial
Residential & Commercial
Door Pros, Inc. Free Quotes & Consultations
Free Quotes & Consultations
Door Pros, Inc. Mobile Services Available
Mobile Services Available
Door Pros, Inc. Appointments Available
Appointments Available
Door Pros, Inc. Live Phone Call Answers
Live Phone Call Answers

Select Photos From Door Pros, Inc.

1 of 18Picture of Two Door Pros technicians stand in front of a recently finished garage door installation. - Door Pros, Inc.
Two Door Pros technicians stand in front of a recently finished garage door installation.
Picture of Two Door Pros technicians stand in front of a recently finished garage door installation. - Door Pros, Inc.
Picture of Door Pros - Door Pros, Inc.
Picture of Door Pros - Door Pros, Inc.
Picture of Door Pros - Door Pros, Inc.
Picture of Door Pros - Door Pros, Inc.
Picture of Door Pros - Door Pros, Inc.

Door Pros, Inc. Website and External Feeds

Social Media Links

FAQs

By Door Pros, Inc.

How long will it take you to repair my garage door?

My garage door only opens a few inches. What’s wrong?

Why won’t my garage door close?

Will my garage door work if the electricity goes out?

What happens if I lose the remote to my garage door opener?

Do you install keypad systems?

Can you install windows on an existing garage door?

Door Pros, Inc. Ratings and Survey Responses

diamondcertified logo
Door Pros, Inc.
323 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
14 CONSECUTIVE YEARS
SINCE NOVEMBER 2011
CERT 1785

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 323 Verified Customers

Steinhart P.

They are very prompt, they get the job done when they say they are going to get it done, and they do good work.

Verified Customer of Door Pros, Inc., 1 of 323

10 Quality
Yes Loyalty
Brad C.

They responded to my needs in a very timely manner. They're professional and accommodating.

Verified Customer of Door Pros, Inc., 2 of 323

10 Quality
Yes Loyalty
Brenda J.

They were very efficient, very timely, and everything was done very professionally.

Verified Customer of Door Pros, Inc., 3 of 323

10 Quality
Yes Loyalty
Sara L.

We had a unique situation where we were renting a home. Door Pros worked with us on a budget, and they allowed us to purchase an opened, but never used garage door and a used motor from them, which was still under warranty at half the price. We had an issue with the garage door, but Josh was great with customer service. It was beyond what I expected. He said to call if we needed anything else.

Verified Customer of Door Pros, Inc., 4 of 323

10 Quality
Yes Loyalty
Cathleen D.

The tech who came out was incredible. He really helped me work through a problem situation and he came up with a much simpler solution, which meant less business for him, but was much better for me. He also gave me very helpful suggestions for what to do after I had the garage floor re-done. He was nice, creative, and helpful way beyond what I expected.

Verified Customer of Door Pros, Inc., 5 of 323

10 Quality
Yes Loyalty
Matthew M.

We had an issue with our garage door after the installation that wasn't their fault at all and they came back out and fixed it anyway. Then it happened again and they fixed it at no charge for us. It was really something that was not their fault but they wanted to make sure we were good. The customer service is really great and I highly recommend them.

Verified Customer of Door Pros, Inc., 6 of 323

10 Quality
Yes Loyalty
Wendy K.

They are very professional and I appreciate that they had a sales representative come out first and explain everything. The young man who put up the door was very professional. The sales representative came out again to re-explain things and he was very professional and very cordial. I was very pleased.

Verified Customer of Door Pros, Inc., 7 of 323

10 Quality
Yes Loyalty
Jan R.

I would tell them to use this company. It was several years ago, but they did a great job. I inherited this house, and it has only had one repair that changed the door from a standard to a roll-up garage door. It is still going strong.

Verified Customer of Door Pros, Inc., 8 of 323

10 Quality
Yes Loyalty
Katie K.

They did a great job putting in the door. My only thing I have an issue with is the maintenance. The guy said to call in one year for maintenance. It took 5 minutes to look at the door and put on some grease on it and was $99.

Verified Customer of Door Pros, Inc., 9 of 323

10 Quality
Yes Loyalty
Alyce S.

They are the best. I have dealt with them for many years. We offer garage door checks every year at our complex, and I was the one who coordinated everything. They handled all of the appointments, and I never had to worry.

Verified Customer of Door Pros, Inc., 10 of 323

10 Quality
Yes Loyalty
Sean S.

The work is done in a professional way and I think they can guarantee my satisfaction, since the first technician was not able to fix my problem and he very quickly found someone who could fix my problem.

Verified Customer of Door Pros, Inc., 11 of 323

10 Quality
Yes Loyalty
Mark G.

They were on time, efficient, and the young man who came here was really good. He knew his stuff. He went above and beyond and he did more than I asked him to do. They were great.

Verified Customer of Door Pros, Inc., 12 of 323

10 Quality
Yes Loyalty
Ann H.

They do great work. The service guy, Mike, called and was very attentive. He made some great suggestions, and I appreciated him working with my schedule. He was flexible.

Verified Customer of Door Pros, Inc., 13 of 323

10 Quality
Yes Loyalty
Patricia P.

That they do good work, the price is right, they took care of a few other problems that I was having. In general I thought that they were very professional.

Verified Customer of Door Pros, Inc., 14 of 323

10 Quality
Yes Loyalty
Dave H.

The gentleman was very informative and he did a really good job. He didn't try to force anything on me that I didn't need. He was pretty straightforward.

Verified Customer of Door Pros, Inc., 15 of 323

10 Quality
Yes Loyalty
Andy E.

I like my door. I was pleased with the cost, and the service was really quick and convenient. I have already recommended them to two of my neighbors.

Verified Customer of Door Pros, Inc., 16 of 323

10 Quality
Yes Loyalty
Laura R.

They were very responsive, they offered very good customer service, and they called me back right away. They came out to do the work right away.

Verified Customer of Door Pros, Inc., 17 of 323

10 Quality
Yes Loyalty
Tina H.

They did a good job, really professional, and when they came out to measure things, it was easy. They answered all of the questions that I had.

Verified Customer of Door Pros, Inc., 18 of 323

10 Quality
Yes Loyalty
Rama N.

It was pretty good. They were very transparent, and overall, the guy who came to install it was very diligent and stayed until he did it right.

Verified Customer of Door Pros, Inc., 19 of 323

10 Quality
Yes Loyalty
Steve C.

They're the kind of people who don't misrepresent themselves. The prices are very fair, and their ethics seem to be very high and very strong.

Verified Customer of Door Pros, Inc., 20 of 323

10 Quality
Yes Loyalty
Harvey G.

They upgraded the wheels even though that wasn't the reason they were there, so they upgraded them to make sure the wheels didn't make noise.

Verified Customer of Door Pros, Inc., 21 of 323

10 Quality
Yes Loyalty
Craig F.

It's really a sleazy business, the door business, but they are not. They're good and totally revamped our system. Plus they are reliable.

Verified Customer of Door Pros, Inc., 22 of 323

10 Quality
Yes Loyalty
Chuck S.

They were very accommodating, as far as scheduling goes and in helping to fix things that went above and beyond the original estimate.

Verified Customer of Door Pros, Inc., 23 of 323

10 Quality
Yes Loyalty
Terry F.

They explained everything, and I didn't feel like they were trying to upsell me. They had the knowledge, and I would recommend them.

Verified Customer of Door Pros, Inc., 24 of 323

10 Quality
Yes Loyalty
Dennis S.

They were very responsive. I damaged a door that I needed to have fixed right away. They came out the next day and did a great job.

Verified Customer of Door Pros, Inc., 25 of 323

10 Quality
Yes Loyalty
Richard G.

He did a good job. He told me what was wrong, how he would fix it, and he left. He was great. I would tell people to call them.

Verified Customer of Door Pros, Inc., 26 of 323

10 Quality
Yes Loyalty
Ken T.

They were refreshingly punctual, effective, efficient, and they had the right parts on the truck to do everything immediately.

Verified Customer of Door Pros, Inc., 27 of 323

10 Quality
Yes Loyalty
Vicki C.

They did a great job. They were on time and did exactly what they said they would do. Our garage door is working very well.

Verified Customer of Door Pros, Inc., 28 of 323

10 Quality
Yes Loyalty
Hailey L.

That they really know their business, they really know what they're talking about. They're very believable and trustworthy.

Verified Customer of Door Pros, Inc., 29 of 323

10 Quality
Yes Loyalty
Peter R.

They did everything they were supposed to do. They came out, they fixed things, and they charged what they said they would.

Verified Customer of Door Pros, Inc., 30 of 323

10 Quality
Yes Loyalty
Irmina S.

They were professional, polite, knowledgeable and seemed competitive price-wise. All went well, so top-drawer performance.

Verified Customer of Door Pros, Inc., 31 of 323

10 Quality
Yes Loyalty
Dan R.

They were really fast, they responded to my repair call quickly, and they came on time. They finished the repair quickly.

Verified Customer of Door Pros, Inc., 32 of 323

10 Quality
Yes Loyalty
Kris M.

They answered the phone quickly, and they were available to do the work right away before we moved in to our new house.

Verified Customer of Door Pros, Inc., 33 of 323

10 Quality
Yes Loyalty
Chuck G.

The fellow who came out seemed to be very honest and told me that I didn't need a big package that was more expensive.

Verified Customer of Door Pros, Inc., 34 of 323

10 Quality
Yes Loyalty
Harris W.

The person they sent out for the job was very knowledgeable and polite. He was on time and did more than I expected.

Verified Customer of Door Pros, Inc., 35 of 323

10 Quality
Yes Loyalty
Brian C.

They are on time, they explain what they need to do, and it is very transparent. They are quick, fast and very good.

Verified Customer of Door Pros, Inc., 36 of 323

10 Quality
Yes Loyalty
Jacob R.

They're very prompt and the price is very cost effective. They're very competitively priced and have great service.

Verified Customer of Door Pros, Inc., 37 of 323

10 Quality
Yes Loyalty
Steve G.

The fellow understanding of what was wrong and how to fix it, he pointed out what was wrong and he took care of it.

Verified Customer of Door Pros, Inc., 38 of 323

10 Quality
Yes Loyalty
Kristi V.

They are good at what they do. They don't try to sell you extra things, and they were very competitive price-wise.

Verified Customer of Door Pros, Inc., 39 of 323

10 Quality
Yes Loyalty
Sheila P.

They came out and did what they said they would do. They were courteous, neat, flexible, and they did a great job.

Verified Customer of Door Pros, Inc., 40 of 323

10 Quality
Yes Loyalty
Catherine D.

No problem is unresolvable and they have a solution for every problem. They have fantastic customer satisfaction.

Verified Customer of Door Pros, Inc., 41 of 323

10 Quality
Yes Loyalty
Wes H.

They know what they're doing, the prices are fair and the people they send out are professional and good people.

Verified Customer of Door Pros, Inc., 42 of 323

10 Quality
Yes Loyalty
Marci C.

They are very knowledgeable, professional, efficient, and they knew their product. It also got it done quickly.

Verified Customer of Door Pros, Inc., 43 of 323

10 Quality
Yes Loyalty
Kevin C.

They were awesome and everything that I had hoped for. They were very knowledgeable, prompt, and professional.

Verified Customer of Door Pros, Inc., 44 of 323

10 Quality
Yes Loyalty
Tyrone S.

The gentleman who came out was very knowledgeable and helpful. I plan to use them again for a new garage door.

Verified Customer of Door Pros, Inc., 45 of 323

10 Quality
Yes Loyalty
Tyson S.

We have used them a couple of times. Josh is very nice. We get the best customer service from start to finish.

Verified Customer of Door Pros, Inc., 46 of 323

10 Quality
Yes Loyalty
Scott S.

They did a first-rate job under a set of difficult circumstances and they are a high-class group of people.

Verified Customer of Door Pros, Inc., 47 of 323

10 Quality
Yes Loyalty
Peter K.

I used them and then immediately referred my best friend to them who is also very happy with the service.

Verified Customer of Door Pros, Inc., 48 of 323

10 Quality
Yes Loyalty
Linda G.

They were able to come when they said they would, and they fixed it quickly at the price that was quoted.

Verified Customer of Door Pros, Inc., 49 of 323

10 Quality
Yes Loyalty
David O.

They did a fine job. They were on time, and they got the job done. They also didn't try to upsell me.

Verified Customer of Door Pros, Inc., 50 of 323

10 Quality
Yes Loyalty