Discover Plumbing & Rooter offers a wide range of plumbing services to residential and commercial clients in San Mateo County and San Francisco. The company has the training and equipment to handle everything from complete sewer line replacements to basic fixture repairs and installations, and its technicians are available 24/7 for the convenience of its customers.
Owner Faren Reyes credits much of Discover Plumbing & Rooter’s success to its customer-oriented business practices. “We take care of our clients and give them the best possible value for their money,” he says. “A lot of plumbers will charge just for a diagnostic visit, but we always give free estimates and only perform repairs that improve our customers’ plumbing systems for the long term.”
Discover Plumbing & Rooter provides its plumbers with constant training so they can stay up-to-date with the industry’s latest technology and procedures. “We have what it takes to make sure everything is done correctly the first time,” affirms Mr. Reyes. “Our experience and knowledge allow us to work at the highest level throughout each step of the plumbing process.”
“We want our clients to be completely happy with our services and think of us whenever they need a plumber, and the best way to achieve those goals is to be friendly and professional in everything that we do. We’re always there for our customers when they need us the most.”
A quality plumbing company can help you avoid small problems that can add up to big expenses.
Almost every house has dripping faucets, running toilets and small leaks, but even though these minor issues aren’t uncommon, many people don’t understand that ignoring them can lead to expensive problems.
“High water bills can come from something you don’t see,” explains Faren Reyes, owner of Discover Plumbing & Rooter in San Francisco. “For example, you might not even know that your toilet has a small leak, so your high water bill could be easily fixed by something as basic as a new flapper.”
Fix small problems for big results
Luckily, you can save money and resources by doing a thorough review of your home or business and either fixing plumbing problems yourself or calling a licensed plumber to do the work for you. Here’s what to look for:
- Regularly inspect kitchens, bathrooms, laundry rooms, crawl spaces, and other areas with drains and faucets. Look for drips, leaks, slow draining, backflow issues and other present problems. Routinely checking gaskets for cracks or buildup, testing toilet flushing mechanisms and tank components, and verifying that caulking and seals are intact around sinks and showers can help you find and fix issues before they become problems.
- Watch your water bill for unexpected spikes. If the amount of used water suddenly increases without reason, it can signal a leak somewhere in your plumbing system.
- Perform regular maintenance or have a plumber do it for you. Draining your water heater once a year, removing sediment and buildup on faucets and drains, cleaning out easily clogged drains, and checking your air bleed-off system can help you prevent bigger problems.
- Don’t ignore toilets or drains that regularly back up—it can be an early signal of a larger systemic clog or even tree roots that are obstructing pipes or lines.
- Know what you can and can’t fix. Some repairs or replacements seem easy until you start the job. If you’re uncertain about doing even minor repairs yourself, call a professional. Having a list of needed repairs can cut the time and cost considerably.
- Invest in quality plumbing materials whenever possible. While cheap materials and fixtures can save money at first, they’re often the first things to spring a leak or break, which can lead to expensive repairs.
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Discover Plumbing & Rooter, the key to keeping customers happy is simple: treat them and their plumbing systems with the utmost care and respect. “We take care of our clients like they’re friends or family members,” confirms owner Faren Reyes. “We understand how important their plumbing systems are to their homes or buildings, so we make sure to provide quality work that lasts.”
Discover Plumbing & Rooter has been offering plumbing services to residential and commercial clients in San Mateo County and San Francisco since 2018. The company has the in-house capabilities to handle everything from sewer line replacements to basic fixture repairs and installations, and its technicians are available 24/7 for its customers’ convenience.
Unlike less experienced plumbing companies that try to overcharge their customers for unnecessary parts or services, Discover Plumbing & Rooter only performs work that’s required to return plumbing systems to their peak operating potential. “We want to establish a long-term relationship with every client, so we’re always honest with them about the work that they need,” says Mr. Reyes. “If they’re not happy with their job, they won’t call us back and our reputation will suffer, so we focus on providing them with great experiences.”
Ultimately, Mr. Reyes sees Discover Plumbing & Rooter’s company-wide dedication to customer satisfaction as its most important attribute. “From offering free estimates to wearing personal protective equipment to performing a final check at the end of each job, everything we do is designed to ensure high-quality results,” he explains. “Our clients know we’ll do everything in our power to complete their jobs correctly the first time.”
