Design Miter Tile provides a wide range of remodeling services for residential clients throughout the Bay Area. As a general contractor, the company has the in-house capabilities to take a job starting with bare ground and ending with a finished home and can confidently handle every phase of its customers’ kitchen, bathroom, and whole home remodeling projects.
Owner Daniel Zaragoza credits much of Design Miter Tile’s success to its honest business practices. “We start every job by being completely transparent about what we need to do, the materials we need to order and the difficulty of the task,” he says. “By giving each project our full attention, we’re able to do high-quality work that makes our clients confident that they made the right decision.”
Design Miter Tile prioritizes communication during each step of the remodeling process, which Mr. Zaragoza says is important for ensuring positive results. “Communication is the key to quality jobs and happy customers, so if any issues come up or a client has a question about a certain part of their project, we always stop and make sure we’re on the same page before we do anything else.”
“Our goal is to provide our clients with great experiences, so we take the time to do things the right way and make sure they’re happy with every aspect of our work. From our jobsite management to our communication to our problem solving, everything we do is geared toward their satisfaction.”
Before moving forward with a remodeling project, remember to consider the permit process.
Most home renovation projects that include plumbing or electrical work, or that could endanger public or personal safety, require a permit. Additionally, many permits also require an inspection after the work has been completed, and some require phase inspections during the work.
The good news is that most licensed contractors take responsibility for obtaining permits and scheduling inspections. The bad news? Permits can take weeks to get and inspections can be a lengthy process.
“Your project will probably require a permit,” confirms Daniel Zaragoza, owner of Design Miter Tile in Campbell. “Sometimes [your contractor] can get that for you rather quickly, but other times it can take a while. Regardless, quality contractors should always handle the permit process for their clients.” The reason is simple: In most cities, the person who pulls the permit is responsible for the work and any mistakes that occur. So, if your contractor says you don’t need a permit or asks you to get it yourself, it could be a signal that they’re not licensed.
The amount of time it takes to get a permit and finish the job depends on a variety of factors, including the size and scope of the work, the type of permit required and whether your city is behind on issuing them, and how long it takes to get materials. Mr. Zaragoza suggests asking your contractor to break down how long they expect the work to take, how far ahead you’ll need to order materials, and how long they expect the permit/inspection process to take based on their experience in your municipality.
In most cases, plan for six months to obtain a permit and complete inspections for a remodeling project and six to 12 months for a new construction project. However, your municipality may vary, so talk to your contractor and local permitting office before finalizing your plans.
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Design Miter Tile, keeping clients happy is all about providing them with the right experiences.“Whether it’s their first remodel or their third time through the process, we do whatever it takes to make our customers happy,” says owner Daniel Zaragoza. “From how we manage jobsites to how we communicate to how we handle unexpected issues, we want them to enjoy the entire experience.”
Design Miter Tile has been providing residential remodeling services for clients throughout the Bay Area since 2017. The company’s capabilities extend to every aspect of the remodeling process, including custom tile installation, interior painting, countertop and flooring installation, window replacement, baseboards, crown molding, and more.
Unlike remodeling firms whose owners delegate project management responsibilities to less experienced employees, Design Miter Tile provides every job with the hands-on expertise of Mr. Zaragoza himself. “I personally manage each job and I’m always onsite making sure everything is going smoothly and the client has someone to talk to,” he affirms. “Communication is the key to quality jobs and happy customers, so if anything comes up, I’ll stop what we’re doing and make sure everyone is on the same page before moving forward.”
Ultimately, Mr. Zaragoza sees Design Miter Tile’s dedication to honesty as its most important attribute. “There are lots of people who want to be in the construction business, but they don’t understand that you need to deal honestly with clients and have the skills to do the job correctly the first time,” he says. “We go into every project being completely honest about the work, the materials and the difficulty of the task, which our clients really appreciate. That type of transparency makes them confident in our ability to get the job done.”
