Dansel Restoration Inc. provides a variety of restoration services for Bay Area homes and businesses that have been damaged by water, fire, and smoke. The company’s IICRC Certified technicians are qualified to perform everything from structural drying and dehumidifying to sewage cleanup and mold removal, and they’re also available for 24-hour emergency response in the event of a fire, flood or other catastrophe.
Owner Daniel Arzate says Dansel Restoration’s customer-oriented business practices have been crucial to its success. “Many times, we’ll walk onto a property and it’s the most stressful situation that the homeowner has ever faced, so we take the time to answer their questions and help them feel more comfortable with the restoration process. They really appreciate our ability to resolve their problems quickly and efficiently.”
Dansel Restoration also helps its clients navigate the post-disaster insurance process, which Mr. Arzate says is essential for establishing trust. “We show our customers how to submit claims to their insurance companies and work with adjusters, which a lot of people don’t know how to do. Ultimately, this is just another aspect of our primary goal: get each client’s property back to normal so they can continue living their lives.”
“Our customers are the most important part of our business, so we make sure they feel understood and get their specific needs met. On every project, our committed team of restoration experts will work until the problem is solved and the client is completely satisfied.”
Learn what restoration companies offer before you need their services.
In the event of a fire or water disaster, most homeowners have no idea what to do. Who do they call first? Should they attempt to clean up or document the mess? Will their insurance cover it? Is residual damage inevitable?
“A lot of people don’t know anything about our industry until they need us,” confirms Daniel Arzate, owner of Dansel Restoration Inc. in San Jose. “When you have a water problem, your first instinct might be to call a plumber. A lot of times, the plumber can fix the leak but they don’t know how to dry the spilled water. Unfortunately, areas that have experienced even minor flooding or water damage can be havens for mold and underlying damage that may not be noticed until it’s too late, causing permanent problems or requiring expensive repairs.”
According to Mr. Arzate, being prepared and understanding your options before disaster strikes can give you an important edge. He recommends researching fire and water damage restoration contractors near you even if you aren’t anticipating hiring right now. That way, if the unthinkable happens, you’ll have a plan. “It’s important for people to know about restoration services so they can get the fastest, best service when dealing with emergencies to prevent worse damage,” he says.
What can fire and water damage restoration companies do for you?
Once the fire is out, the water has stopped or receded, the storms have passed, or other events have ended, restoration companies come in to clean the home or building. This includes cleaning the area of debris, removing standing water, drying the affected space, disinfecting surfaces and returning the area to the condition it was in before the disaster. Some restoration companies also provide repairs and reconstruction, but not all do.
If you live in an area that’s prone to storms, flooding, wildfires or other natural disasters, it’s smart to have a restoration company picked out in case you need them. But even if you aren’t actively prepared for the worst, it’s wise to understand what restoration companies do and how they can help you.
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for water and fire damage restoration contractors that have earned the prestigious Diamond Certified award. For Dansel Restoration Inc., keeping clients happy comes down to three factors: paying careful attention to detail, quickly resolving their problems and helping them through every step of the restoration process. “Our customers appreciate us because we make them feel understood,” says owner Daniel Arzate. “They like that we answer their questions and provide real solutions to their problems. Ultimately, our goal is to get their lives and homes back to normal as quickly as possible.”
Dansel Restoration has been providing water, fire, and smoke damage restoration services for Bay Area homes and businesses since 2019. The IICRC Certified company is qualified to perform everything from structural drying and dehumidifying to sewage cleanup and mold removal, and its technicians are available 24/7 to handle emergency situations.
Unlike less experienced restoration contractors that take an “assembly line” approach to each job, Dansel Restoration takes the time to find the human connection in every project. “Our customers want to feel like they’re taken care of, so we get to know them and understand how they’re feeling before making recommendations for their situations,” says Mr. Arzate. “Even when we’re following industry-standard protocols, we’re still able to provide highly personalized service.”
To further differentiate itself from its competition, Dansel Restoration is always willing to help customers navigate the tricky process of insurance claims and coverage. “We’re here to help our clients learn what insurance coverage they may qualify for, and we’ll work with them throughout that process if they want,” says Mr. Arzate. “We can help them submit claims, work with adjusters and resolve any problems they encounter with their insurance companies.”