Dana Meyer Auto Care provides a complete range of repair services for most types of foreign and domestic vehicles (including hybrids and electrics) at its Albany facility. The company has the training and equipment to handle everything from routine diagnostics to comprehensive engine and transmission repairs, and it backs all of its work with a two-year/24,000-mile parts and labor warranty.
Owner Dana Meyer says Dana Meyer Auto Care’s four-plus decades of success can be attributed to its customer-oriented business practices. “We really enjoy helping our customers maintain their vehicles. Everyone who works here is quick to share their knowledge and brainstorm to determine the next steps for complicated repairs, so we’re able to solve a lot of problems that other shops can’t handle.”
Dana Meyer Auto Care prioritizes communication throughout each step of the auto repair process, which Mr. Meyer says is important for ensuring the best possible results. “We show our customers what we’re going to do, answer their questions and explain what to look out for in the future. We also try to be accurate about prioritizing, so if there’s something we can put off, we’ll let the customer know so they can make an informed decision about their vehicle.”
“Our job isn’t just to fix cars—it’s to make sure our customers have safe, reliable ways to live their lives. By establishing a rapport with them and listening closely to their needs, we’re able to ensure they have great experiences.”
When looking for an auto repair shop, keep in mind that honesty and customer care are just as important as skill and experience.
Everyone wants an auto shop that’s experienced and keeps up with the latest industry technology. However, even if you have the most skilled technician in the world, if they aren’t concerned for your well-being, you won’t have assurance of quality care. That’s why it’s so important to find a shop that has your best interests at heart.
Safety should be every mechanic’s primary concern. Each time you bring in your car, regardless of the reason, your technician should look over the vehicle to confirm basic safety. They should also check things like fluid levels and tire pressure to make sure your car is in optimal driving condition. These things aren’t required by law, but they are signs that the shop truly cares about your well-being.
Good technicians are also sensitive to their customers’ budgets. Any given car may have several issues that need to be addressed, but often, not all of them are an immediate concern. A considerate technician will prioritize what needs to be fixed now and what can wait until later. For example, if your brakes are getting low but they still have another few thousand miles in them, your technician should offer to look at them again in 4,000 miles to see if they need to be replaced. Even something like a minor leak can often wait until later as long as you don’t forget about it. By prioritizing service, your auto repair shop can help you get the most life out of vehicle components and budget ahead for future repairs.
Some auto repair tasks can be good DIY projects, but things like detail-oriented work and inspections are best left to certified mechanics. “You might know how to change your oil, but do you know where you can legally recycle motor oil?” posits Dana Meyer, owner of Dana Meyer Auto Care in Albany. “The truth is, it’s often easier, faster, and less expensive than the cost of materials and your own time to have a professional handle the work. Modern vehicles are very complicated and computerized, and it takes specialized equipment and tools to perform most repairs and maintenance.”
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Dana Meyer Auto Care, the keys to keeping customers happy are simple: take the time to answer their questions and make sure they leave the shop with safe, reliable vehicles. “We’ve always been dedicated to taking care of our customers and solving their problems,” affirms owner Dana Meyer. “I’m proud to put my name on the front door because I want people to know that if there’s ever a problem with our work, they know exactly who to talk to.”
Dana Meyer Auto Care has been repairing foreign and domestic vehicles (including electrics and hybrids) at its Albany facility since 1975. The company has the in-house capabilities to handle everything from diagnostics to engine and transmission repairs, and it offers a two-year/24,000-mile parts and labor warranty on every job.
Unlike less experienced auto repair shops that take an “assembly line” approach in an effort to maximize their workload volume, Dana Meyer Auto Care takes its time with each vehicle and makes sure all details are considered before moving on. “When someone brings their car to our shop, we listen to their concerns and get the story behind the problem so we can make a proper diagnosis,” explains Mr. Meyer. “We understand that people rely on their vehicles, so it’s our job to make sure they can safely continue that daily relationship.”
Ultimately, Mr. Meyer says Dana Meyer Auto Care’s most important attribute is its ability to do things that dealerships and other shops can’t do, which saves hours of repair time and translates to lower bills for customers. “For example, most shops remove the entire engine when they have to replace a control arm, but I knew there had to be a better way, so I figured out how to do it in about four hours. I believe our customers deserve better than paying for unnecessary labor.”
