Custom Exteriors, Inc. makes Bay Area homes beautiful. For 28 years, the company has sold and installed the highest quality replacement windows, entry doors, and fiber cement siding. Product lines include Anlin and Infinity from Marvin windows and patio doors, Provia and Therma-Tru entry doors, and James Hardie siding. Custom Exteriors’ knowledgeable, experienced sales and installation teams work exclusively for the company and provide excellent customer service from the initial in-home consultation through the completion of the job.
Owners Jeff Kendall and Kevin Gundry founded Custom Exteriors with a simple business concept in mind: provide the best available home improvement products at the best possible value.
Custom Exteriors helps qualified Bay Area homeowners finance energy-efficient upgrades with high-quality windows, entry doors and siding. “With the added benefit of offering finance options from Wells Fargo and Sunlight Financial, we’re the single destination for our clients’ dream home exterior projects,” says Mr. Gundry.
“We understand that our clients’ homes may be their biggest investment, so we take great care to provide the best possible experience. This is why Custom Exteriors doesn’t cut corners using inferior products just to offer a lower price. We believe homeowners appreciate the fact that they can trust the products we offer for as long as they own their homes.”
Take preventative steps to avoid buying the wrong windows for your home.
“There are lots of window and door companies out there,” says Jeff Kendall, co-owner of Custom Exteriors, Inc. in Pleasanton, “and many use high-pressure sales techniques designed to get you to sign a contract, because the actual product they’re selling is generally an afterthought.” The notion that “a window is just a window” is a fallacy, says Kendall. Each home is different and requires an expert to recommend the best window and door solutions. “All windows are not created equal. If you take time to get honest, straightforward facts, your decision will be easier
Replacing your windows can decrease the cost of energy used to heat and cool a home, reduce the amount of exterior noise, and improve a home’s overall value. To make sure your windows are of the highest quality, use this simple checklist and confirm they’re:
- Designed and manufactured specifically for California homes.
- Put through a rigorous 14-point test to ensure a lifetime guarantee (ask for the test results).
- Designed with an Infinite High Performance Glazing System to guard against premature fading of art, carpets, furniture, and drapery.
- Manufactured with Low-E glass as a standard feature.
- Manufactured with a patented, two-layer metallic coating to block damaging UV rays, deflect outside heat and reduce heating loss.
- Manufactured with a layer of silica dioxide designed to keep windows cleaner longer and to make cleaning easier.
- Manufactured with a patent-pending, three-chambered spacer, providing the highest resistance to mold-causing condensation and the best U-factor to increase overall thermal efficiency.
- Manufactured with fully welded corners, virgin vinyl, titanium dioxide, UV inhibitors in multi-chambered frames, and retro-fin to ensure maximum energy efficiency and long lasting durability.
- Manufactured with thicker than standard glass.
- Manufactured with argon gas for maximum efficiency.
- Installed by certified professionals employed by the company selling the products.
- Installed with low expanding foam insulation to eliminate any air or water leaks.
- Able to be painted with your choice of 19 custom, exterior colors.
- Double latched for added security.
- Equipped with a Lifetime Guarantee.
- Installed by a locally owned and operated company with a reputation for quality and customer satisfaction.
Jeff Kendall and Kevin Gundry started Custom Exteriors, Inc. in 1997 with a simple objective in mind: to provide and install the best possible home improvement products alongside the best possible service. "It all starts with our mission statement: We want this to be the best home improvement project and experience our customers have ever had," says Mr. Kendall. "That philosophy is backed by a lifetime warranty on everything we sell and install."
Custom Exteriors' expertise is multi-faceted–the Pleasanton-based company takes a full-service approach to home enhancement, specializing in windows, doors, stucco and stone, attic insulation, and roofing. It also offers free, in-home evaluations and estimates, and its showroom has gained recognition as one of the region's most complete and accommodating. "We're convinced we have the best showroom in the Bay Area," says Mr. Kendall. "Customers can come in and get a real feel for our company.
"We have something called the ‘wall of install,'" he continues. "It shows people how, for example, a retrofit window is put in from start to finish, and it explains how a new construction window compares as well. Customers can come see the types of products we sell here and witness how they'd be installed in their home."
Custom Exteriors has completed more than 12,000 Bay Area jobs since its inception, a consistent presence that Mr. Kendall attributes to the loyalty of his customers. "They're our biggest award," he says. "Sixty-five to 70 percent of our yearly business comes from referrals of satisfied customers, which says a lot." The company has also garnered praise from the home improvement industry's national media– Window & Door magazine named it "Number One Consumer Window Company" in 2006 and "Installation Company of the Year" in 2009.
Custom Exteriors employs every person on its crews, including estimators, so there are no subcontractors complicating a job's progress. It also prides itself on buying the best-quality products available on the market–like superior caulking, low-expansion foam, and top-brand windows and doors–because, as Mr. Kendall says, "we want our customers to live with their installations trouble- and maintenance-free for as long as they own their home."
