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Cook's Kitchen & Bath, Inc.

Cabinets & Kitchen & Bath Contractor
|
Alameda  Contra Costa  Napa  Solano Counties
Diamond Certified Company Report
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Cook's Kitchen & Bath, Inc.
89 SURVEYS
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  • Rating
18 CONSECUTIVE YEARS
SINCE NOVEMBER 2007
CERT 1166

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89

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 89 SURVEY RESPONSES

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  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

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Cook's Kitchen & Bath, Inc.
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Diamond Certified Researched Articles on Cook's Kitchen & Bath, Inc.

researched article

A recently completed kitchen remodel by Cook’s Kitchen & Bath, Inc.

Cook’s Kitchen & Bath, Inc. is a licensed design/build contractor that specializes in full-service kitchen and bathroom remodeling. Serving residential clients in Solano, Contra Costa, Northern Alameda and Southern Napa Counties, the family-owned and operated company manages every aspect of a project, including designing, bidding, planning, pulling permits, scheduling, ordering, installation, cleanup and follow-up.

President David Cook, with more than two decades of experience in the construction industry, says he has developed a keen eye for detail and a reputation for excellence that attracts all types of quality-seeking clients. “Our aim is to take the guesswork out of kitchen and bathroom remodeling. Most people have never been through the process and have no idea what to expect or what things cost. Our job is to guide them through the process step by step so they know exactly what’s happening.”

Cook’s Kitchen & Bath, Inc. is an authorized dealer for Dura Supreme Cabinetry, Grothouse Wood Countertops and Bestbath Systems, a leading manufacturer of walk-in bathtubs, curbless showers and standard showers. Cook’s Kitchen and Bath works closely with clients to meet special needs, helping to retrofit their bathrooms for both safety and comfort. Mr. Cook invites potential customers to visit Cook’s Kitchen & Bath’s Benicia design studio (by appointment) for more information.

“Remodeling is a relationship business! With so many variables involved, it’s up to us to educate clients about the process. To be successful, we take full responsibility, managing every aspect of every project from start to finish. Our ultimate goal is to have our clients walk into their new space every day, as long as they live there, and say, ‘I love it!’”

If your kitchen/bath contractor doesn’t answer "yes" to these questions, consider looking elsewhere.
By law, any licensed contractor must hand the customer a statement saying whether they do or don’t carry general liability insurance. Yet clients of Dave Cook, co-owner of Cook’s Kitchen and Bath, tell him their prior contractors have never complied with this requirement.

“It says a lot about some of the problems with this industry and some of the issues about integrity,” he says.

When evaluating potential contractors for your kitchen or bath project, it’s important to compare “apples to apples,” says Mr. Cook. He advises against making a decision on price alone.

Here’s a list of questions that can help determine whether a contractor adheres to high standards for quality, ethics and business practices.

• There are about 40 different classifications of contractor licensing. Are you and your employees licensed in the proper categories?
• Do you have general liability insurance? Can you provide the required disclosure form?
• Do your trade contractors carry general liability insurance? Are you named as “additional insured” on each of your subcontractor’s policies?
• Do you carry worker’s compensation for your employees?
• If your trade contractors have employees, are you a certificate holder of their workers' compensation policies?
• Does the Better Business Bureau accredit you?
• Do you guarantee your price? Do you use a fixed price contract?
• What are your dust protection measures? Do you site-protect walls, floors and other finished surfaces?
• Plumbing, electrical structure, wet walls around tubs and showers, and the opening of a wall all require permits. Do you pull permits for your work?

Your contractor should answer “yes” to most, if not all, of these questions, says Mr. Cook. Otherwise, you should consider looking elsewhere.

Even though Dave Cook's company specializes in kitchen and bathroom remodeling, he considers himself to be in "the relationship business." The best contractors don't merely see themselves as project managers, says Mr. Cook, co-owner of Cook's Kitchen and Bath, they take responsibility for the entire customer experience–with good communication as their key approach.

In the case of Cook's Kitchen and Bath, that customer experience resembles a well-oiled machine, calibrated to deliver on-time, on-budget and trouble-free performance, says Mr. Cook.

The family-owned company (Dave's brother, Christopher Cook, is co-owner) manages every aspect of your project from start to finish: Bidding, designing, planning, pulling permits, scheduling, ordering, installation, clean-up, follow-up and, of course, guaranteeing their work. This business model, known as design-build, spares you the hassle of juggling multiple contractors. More important, all accountability for your project rests with one company. When you have problems, there's no run-around; you know where to turn.

Moreover, the Cook's Kitchen and Bath team stays in constant communication with its customers. The company actively solicits ongoing feedback, says Dave Cook, asking, "What can we do better?" and "How are you feeling about the work?" Customers are never left frustrated or kept in the dark.

Cook's Kitchen and Bath has developed a highly regimented process that ensures bids are based on real-life considerations and not, as is a common practice in the industry, "allowances and wild guesses," says Mr. Cook.

Because Cook's Kitchen and Bath is a smaller company with only one or two ongoing jobs at any time, it will never pull its workers off your project because they're needed elsewhere. What it starts, it finishes–on time and on budget.

Diamond Certified Researched Capabilities on Cook's Kitchen & Bath, Inc.

Service Area

Solano County
Contra Costa County
Northern Alameda County
Southern Napa County
Serving Solano, Contra Costa, Northern Alameda and Southern Napa Counties including Benicia, Vallejo, Fairfield, Vacaville, Suisun, Cordelia, Martinez, Pacheaco, Concord, Bay Point, Pittsburg, Antioch, Pleasant Hill, Walnut Creek, Lafayette, Orinda, Moraga, Danville, Alamo, San Ramon, Hercules, Rodeo, Pinole, El Sobrante, Abany, Emeryville, Berkeley, Oakland Hills, American Canyon, Napa, Silverado

Main Services

Cabinets
  • Bathroom Cabinets
  • Bathroom Vanities
  • Cabinet Installation
  • Custom Cabinets
  • Drawer Slides
  • Garage Cabinets
  • Kitchen Cabinets
  • Laundry Room Cabinets
  • Outdoor Cabinets
  • Shaker Cabinets
  • Storage Cabinets
  • Unfinished Cabinets
Kitchen & Bath Contractor
  • Basement Remodeling
  • Bathroom Remodel
  • Bathroom Renovations
  • Bathtub Replacement
  • Custom Home Remodeling
  • Garage Remodel
  • Home Remodeling
  • House Remodeling
  • Kitchen Remodel
  • Shower Remodel
  • Sunroom Addition
  • Tub To Shower Conversion

Additional Services

Kitchen & Bathroom Remodels
Design & Build
Design Services
General Contractor
Cabinetry
Home Offices

Company Info

Hours
Mon
08:00 am - 05:00 pm
Tue
08:00 am - 05:00 pm
Wed
08:00 am - 05:00 pm
Thu
08:00 am - 05:00 pm
Fri
08:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Open Now
Mon – Fri: 8am – 5pm
Showroom Hours: By Appointment
Website
Contact
Cook's Kitchen & Bath, Inc.
701 Southampton Rd Suite 105-106, Benicia, CA 94510

Capabilities Table

Company Name
Cook's Kitchen & Bath, Inc.
Phone Number
DCID Number
DCID7073422820, DCID9253359099
Managers
David Cook, President,
Christopher Cook, Vice President
Years in Industry
28 (David Cook)
# of Employees
2
License
835584
Memberships
Better Business Bureau, National Association of Home Builders - Remodeling Division, National Association of the Remodeling Industry, National Kitchen & Bath Association, SEN Design Group
Insurance
Liability Insurance,
Workers' Compensation
Founded
2004
Customer Type
Residential
Warranties & Guarantees
2-Year Warranty on Workmanship, Manufacturers’ Warranties on Materials
Payment Accepted
mastercard,
visa

Certifications & Awards

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Brands

capabilities award
capabilities award
capabilities award

Key Factors

Cook's Kitchen & Bath, Inc. Family Owned
Family Owned
Cook's Kitchen & Bath, Inc. Walk-Ins Welcome
Walk-Ins Welcome
Cook's Kitchen & Bath, Inc. Residential Only
Residential Only
Cook's Kitchen & Bath, Inc. Free Quotes & Consultations
Free Quotes & Consultations
Cook's Kitchen & Bath, Inc. Appointments Available
Appointments Available
Cook's Kitchen & Bath, Inc. Live Phone Call Answers
Live Phone Call Answers
Cook's Kitchen & Bath, Inc. Diamond Certified Expert Contributor
Diamond Certified Expert Contributor
Cook's Kitchen & Bath, Inc. Parking On site
Parking On site
Cook's Kitchen & Bath, Inc. Worksmanship Guaranteed
Worksmanship Guaranteed
Cook's Kitchen & Bath, Inc. Showroom
Showroom

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Diamond Certified Expert Contributor Advice & Tips

David Cook is 19-year veteran of the remodeling industry and owner of Cook's Kitchen & Bath, Inc., a Diamond Certified company since 2007. He can be reached at (707) 901-7940 or by email.

David Cook is 19-year veteran of the remodeling industry and owner of Cook's Kitchen & Bath, Inc., a Diamond Certified company since 2007. He can be reached at (707) 901-7940 or by email.

David Cook: From Restaurants to Remodeling

By James Florence, Diamond Certified Resource

VALLEJO — Despite having an innate predilection for building, David Cook spent the bulk of his early career working in the restaurant business. Eventually, however, he decided to take a chance and pursue his professional passion. “I’ve always loved working with my hands and building things…let’s just say I had the best treehouse on the block when I was a kid,” he laughs. “Later, I ended up in the restaurant business, where I got stuck f...

Read Full Article - David Cook: From Restaurants to Remodeling

Cook's Kitchen & Bath, Inc. Website and External Feeds

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FAQs

By Cook's Kitchen & Bath, Inc.

How long does it take to design a kitchen?

And what about the actual remodel?

What about a bathroom?

How messy is this going to get?

What about securing my home?We have a lock box system on all the doors, so I usually get a couple sets of keys—I keep one and on

Cook's Kitchen & Bath, Inc. Ratings and Survey Responses

diamondcertified logo
Cook's Kitchen & Bath, Inc.
89 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
18 CONSECUTIVE YEARS
SINCE NOVEMBER 2007
CERT 1166

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Phone Survey Responsesfrom 89 Verified Customers

Janet P.

They completed the project within the time that they said they would, and they keep you right on track so you know what's going to happen and when it's going to happen.

They kept me informed with everything that was happening, they were pleasant to work with, and it was a good experience.

Verified Customer of Cook's Kitchen & Bath, Inc., 1 of 89

10 Quality
Yes Loyalty
Amy S.

The craftsmanship was beautiful. They did what they said they were going to do, they were always on time, and they were reliable.

The whole experience was really nice and I felt like everything was done gorgeously.

Verified Customer of Cook's Kitchen & Bath, Inc., 2 of 89

10 Quality
Yes Loyalty
Tina M.

They do what they say they're going to do when they say they're going to do it.

They were easy to deal with and just wonderful. They were always there. It was a perfect experience, and I'm very happy with everything that they've done.

Verified Customer of Cook's Kitchen & Bath, Inc., 3 of 89

10 Quality
Yes Loyalty
Todd W.

Their quality was unbelievable. Our house flooded. They came out and did the flood clean-up. They did such an amazing job that their quality of work was unbelievable. I was a little nervous about the price. I thought that it was a little expensive, but after seeing Dave Cook at every appointment and him being there the whole time, he was absolutely amazing.

Their attention to detail in everything they did. Their finished work and everything just looked perfect. The cabinets that they ordered were just beautiful. I sell Real Estate and I've been recommending them to my clients.

Verified Customer of Cook's Kitchen & Bath, Inc., 4 of 89

10 Quality
Yes Loyalty
Catherine S.

They are very efficient, and they are pretty much on time, unless I decide to add something to the project. Also, it is a total package and they even do the demolition. They have their own people, so you get the cream of the crop all the way around.

Other than the product, which was terrific, all of the people from the guys who did the demotion to the painters and the cabinet installers were all professional and very good at what they do.

Verified Customer of Cook's Kitchen & Bath, Inc., 5 of 89

10 Quality
Yes Loyalty
Debbie E.

They were very honest, they would let us know if they were going to be late, but for the most part, they were always on time. The work was done in a very timely manner and there were no big gaps or anything.

They're very easy to talk to, very relaxed, and very good natured. I appreciated their honesty and good work, and they were good listeners as far as what we wanted.

Verified Customer of Cook's Kitchen & Bath, Inc., 6 of 89

10 Quality
Yes Loyalty
Gary W.

That their quality of work is excellent, they're on time, and their end date was as scheduled. It was just a good experience. David Cook and his brother are delightful people to work with.

The quality of their work

Verified Customer of Cook's Kitchen & Bath, Inc., 7 of 89

10 Quality
Yes Loyalty
Rob R.

They were very patient with us. We had a number of adults involved with the design work. They were helpful in figuring out what we wanted to do and tactful in purposing alternatives.

They were quick to address change orders that we came up with.

Verified Customer of Cook's Kitchen & Bath, Inc., 8 of 89

10 Quality
Yes Loyalty
Allen N.

They communicate very well with what they're going to do, they give an approximate timeline of when the project will be done, and they have good follow-through.

I felt like I got really personalized service. The fact that it was just a partial remodel and that they were willing to do it.

Verified Customer of Cook's Kitchen & Bath, Inc., 9 of 89

10 Quality
Yes Loyalty
Brent M.

Very patient with customers and not pushy with anything, they let you tell them what you want to achieve and they work with you on that. We liked that.

Them not just steering us in any direction, but letting us tell them what we wanted, and they did it.

Verified Customer of Cook's Kitchen & Bath, Inc., 10 of 89

10 Quality
Yes Loyalty
Linda M.

They seem to care about their work and they keep an eye on their subcontractors and make sure they're doing the right stuff. I'm happy with them.

They're friendly, easy to talk to, and they answer your questions.

Verified Customer of Cook's Kitchen & Bath, Inc., 11 of 89

10 Quality
Yes Loyalty
Nancy G.

They did what they said they would do, they left my house incredibly clean every night, and they were very easy to work with.

I just liked the fact that they really got everything done on time, and they organized all the other contractors that had to work there. The whole time the project was going on, my house was clean every single night. I have never had guys clean up this well, better than I would have done.

Verified Customer of Cook's Kitchen & Bath, Inc., 12 of 89

10 Quality
Yes Loyalty
Garry K.

Just that they are really good and competent, they have a lot of experience and they think of things that would never occur.

The work was good and they were really nice people. We also run into them at trade shows.

Verified Customer of Cook's Kitchen & Bath, Inc., 13 of 89

10 Quality
Yes Loyalty
Brian K.

They should hire them in a heart beat. The job got done, and it was done well. The home inspector said they were excellent.

They gave their advice as to what we thought we wanted, and it turned out better than we thought it would. The home inspector even said that they had gone above and beyond. They did an excellent job.

Verified Customer of Cook's Kitchen & Bath, Inc., 14 of 89

10 Quality
Yes Loyalty
Elma S.

They do a great job and the quality of the work was very good. They were very good to work with, very flexible.

They did a really good job and the quality of their workmanship was terrific. They were really great all around.

Verified Customer of Cook's Kitchen & Bath, Inc., 15 of 89

10 Quality
Yes Loyalty
Thomas P.

I would mention to them about how satisfied my wife is, which is a big deal. I would highly recommend them.

The finished product

Verified Customer of Cook's Kitchen & Bath, Inc., 16 of 89

10 Quality
Yes Loyalty
Jen V.

They're honest, reputable, they do high quality work, and they're upfront. I would highly recommend them.

The professionalism

Verified Customer of Cook's Kitchen & Bath, Inc., 17 of 89

10 Quality
Yes Loyalty
Mike R.

They were dependable, and there were no surprises, which I thought was important. They did quality work.

They were very easy to work with, and when there were changes, it didn't affect the schedule, which from my standpoint was a positive.

Verified Customer of Cook's Kitchen & Bath, Inc., 18 of 89

10 Quality
Yes Loyalty
Marc C.

They're friendly. They're easy to contact and responsive. They are customer service oriented.

They take you on a step-by-step basis, as far as what's going to happen. They get in touch with you, as far as what's going on. They give you a wide variety of product selection.

Verified Customer of Cook's Kitchen & Bath, Inc., 19 of 89

10 Quality
Yes Loyalty
Ken L.

They were very dependable, they gave good service, and they offered very good suggestions.

He is personable.

Verified Customer of Cook's Kitchen & Bath, Inc., 20 of 89

10 Quality
Yes Loyalty
Barbara D.

They do beautiful work. I wouldn't let anyone else do anything related after using them.

Their professionalism

Verified Customer of Cook's Kitchen & Bath, Inc., 21 of 89

10 Quality
Yes Loyalty
Brian O.

First of all, they did a good job. Also, they were very nice and easy to work with.

They did a good job, and we liked the people

Verified Customer of Cook's Kitchen & Bath, Inc., 22 of 89

10 Quality
Yes Loyalty
Jason S.

Integrity, dependability, excellence, honesty, prompt, all of those good words

Their ability to solve problems, I really think they're tops.

Verified Customer of Cook's Kitchen & Bath, Inc., 23 of 89

10 Quality
Yes Loyalty
William A.

I could say that Cooks Kitchen & Bath is honest, and they do first class work.

Well, I liked the workmanship, that was the most impressive thing. For the job that they did for me I would have to give them a 10 on everything. I was absolutely outstanding. The workmanship that they did was great. They installed a bathtub with very high quality materials. They did such a wonderful and beautiful job.

Verified Customer of Cook's Kitchen & Bath, Inc., 24 of 89

10 Quality
Yes Loyalty
Paul L.

Trust them, which is very hard for me, because of my profession, I'm a cop.

They were very honest. They came in within the quote, and they got the job done within the time frame estimated. Everything was done well. They were excellent.

Verified Customer of Cook's Kitchen & Bath, Inc., 25 of 89

10 Quality
Yes Loyalty
Samuel L.

We used them for our range hood and they did a good job.

They were knowledgeable about what we needed, which made the installation go well. There were a couple of surprises, but the guy doing the installation handled it all fine and improvised well, so that it all went smoothly.

Verified Customer of Cook's Kitchen & Bath, Inc., 26 of 89

10 Quality
Yes Loyalty
Anita A.

They did a good job. I love the work that they did.

I would say their experience put them far ahead of their competition.

Verified Customer of Cook's Kitchen & Bath, Inc., 27 of 89

10 Quality
Yes Loyalty
Jessica L.

They are reliable and great to work with.

Very reachable

Verified Customer of Cook's Kitchen & Bath, Inc., 28 of 89

10 Quality
Yes Loyalty
Joy H.

I like them and they do a good job.

They just fit with me perfectly. I have used them several times and I am very happy with them.

Verified Customer of Cook's Kitchen & Bath, Inc., 29 of 89

10 Quality
Yes Loyalty
William S.

They were very attentive to detail.

They took personal ownership in what they were doing. They're pretty good.

Verified Customer of Cook's Kitchen & Bath, Inc., 30 of 89

10 Quality
Yes Loyalty
Clifford J.

I would 100% use them again.

Their customer service is amazing. They are always there to answer your questions and quick to fix any problems that come up.

Verified Customer of Cook's Kitchen & Bath, Inc., 31 of 89

10 Quality
Yes Loyalty
Kevin C.

I would recommend them.

They communicate well and they make sure you get what you want.

Verified Customer of Cook's Kitchen & Bath, Inc., 32 of 89

10 Quality
Yes Loyalty
Camille H.

They do a great job.

The thoroughness, they exceeded our expectations, and we used them through Diamond Certified.

Verified Customer of Cook's Kitchen & Bath, Inc., 33 of 89

10 Quality
Yes Loyalty
Evelyn K.

They did a great job on my bathroom. I'm in a wheelchair. They took out my old tub and old wall and put in many hand holds for me, a low step over so I can get in and out. They took care of everything and they were very neat. Two men came out and they did a really good job. I would recommend them to anybody, even to my daughters.

Verified Customer of Cook's Kitchen & Bath, Inc., 34 of 89

10 Quality
Yes Loyalty
Caroline B.

They were upfront, they explained things thoroughly, and their recommendations were in line with our budget. They were great. They were professional, down to earth, and considerate. They also told us when they were going to be late.

Verified Customer of Cook's Kitchen & Bath, Inc., 35 of 89

10 Quality
Yes Loyalty
Kathleen R.

I liked their meticulous attention to detail, knowledge of the materials, and they always cleaned up well. They were pleasant to work with. They gave me a schedule for the work and finished on time.

Verified Customer of Cook's Kitchen & Bath, Inc., 36 of 89

10 Quality
Yes Loyalty
Elaine B.

I have recommend them to friends. They were on time. If they were going to be a few minutes late, they would call and say they're going to be 10 minutes late. They were very clean. They cleaned up every day when they were done, they were very professional, and they were all very nice gentlemen.

Verified Customer of Cook's Kitchen & Bath, Inc., 37 of 89

10 Quality
Yes Loyalty
Cathy S.

The quality of the work, the materials, their promptness and their good timing, they ordered quickly and did the installation quickly. They installed well and their price was very reasonable. They did two bathrooms for us six months apart. I'm looking forward to having them come back to do my kitchen.

Verified Customer of Cook's Kitchen & Bath, Inc., 38 of 89

10 Quality
Yes Loyalty
Joy H.

They do good work and they don't quit until it's done right. They make me happy every time they come.

Verified Customer of Cook's Kitchen & Bath, Inc., 39 of 89

10 Quality
Yes Loyalty
Monica C.

Dave's accountability

Verified Customer of Cook's Kitchen & Bath, Inc., 40 of 89

10 Quality
Yes Loyalty
Gary B.

He did what he said, and was on time and on budget.

Verified Customer of Cook's Kitchen & Bath, Inc., 41 of 89

10 Quality
Yes Loyalty
Alexis M.

He did beautiful work.

Verified Customer of Cook's Kitchen & Bath, Inc., 42 of 89

10 Quality
No Loyalty
Mary S.

Dave was very personal and I felt that he was honest. What I really liked was that he told me when we he would be able to do it, and he was right on time.

Verified Customer of Cook's Kitchen & Bath, Inc., 43 of 89

10 Quality
Yes Loyalty
S&y S.

I liked his craftsmanship. The quality was really well done.

Verified Customer of Cook's Kitchen & Bath, Inc., 44 of 89

10 Quality
Yes Loyalty
Dolly M.

He was very accommodating. He was honest and thorough.

Verified Customer of Cook's Kitchen & Bath, Inc., 45 of 89

10 Quality
Yes Loyalty
Ruk M.

They were easy to get along with and they did quality work.

Verified Customer of Cook's Kitchen & Bath, Inc., 46 of 89

10 Quality
Yes Loyalty
Delfina M.

They were very particular about everything being done correctly.

Verified Customer of Cook's Kitchen & Bath, Inc., 47 of 89

10 Quality
Yes Loyalty
Joy H.

Their attention to detail and their friendliness

Verified Customer of Cook's Kitchen & Bath, Inc., 48 of 89

10 Quality
Yes Loyalty
Mary C.

I would say that there were no surprises on the cost, and they were great to work with on the design process. They were very careful with the carpets and my furniture. It was as clean after they finished as when they started. All of the people who did the work were friendly, professional, and did really quality work.

Probably the professional work would be the best.

Verified Customer of Cook's Kitchen & Bath, Inc., 49 of 89

9 Quality
Yes Loyalty
Jeff S.

There was a lot of hands-on interaction in the planning phase, as well as while the work was being done. They were very sympathetic to our needs as far as not being inconvenienced while the work was being done. They did an absolutely wonderful job of cleaning up at the end of every day.

It's hard to say. I guess it would be their professionalism and how thorough they were, they also dealt with all of the unexpected things that came up along the way. They kept us well informed throughout the project with an unexpected situation that came up.

Verified Customer of Cook's Kitchen & Bath, Inc., 50 of 89

9 Quality
Yes Loyalty