Question 1

What’s the process once I call your company?

Accepted Answer

After the initial call, we’ll send you a letter that includes a meeting confirmation, literature about our company and a design checklist. Then we’ll set up an onsite meeting to ask questions and take photos and rough measurements. We then put together a detailed proposal that illustrates the precise scope and scale of the work and provides a rough budget estimate. When appropriate, a design contract is included for you to sign. Once we’ve agreed to proceed with designs, we’ll lock in a prescribed installation schedule.<BR>

Question 2

How long will my project take to complete?

Accepted Answer

When we present our initial budgetary proposal, we break it down extensively on a phase-by-phase basis and attach a timeline. We’ll give you an accurate time assessment based on experience and what the project entails. Some projects can be completed in a few days, while others can require months. Once designs are finalized, we’ll provide a revised proposal that includes pricing, scope of work, a detailed plan, and a start and completion date.<BR>

Question 3

Do you use subcontractors?

Accepted Answer

We use subcontractors for all our concrete, masonry, swimming pool and elaborate carpentry work. We do everything else in-house. Our subcontractors have worked with us for many years—they do this kind of work every day and are experts in their fields. We want our customers to have the best of the best, and even though there’s a bit of a premium price for these subcontractors, it’s warranted based on the quality of work they provide.<BR>

Question 4

Are you more expensive than other landscaping firms?

Accepted Answer

The quality and craftsmanship we build into our work can cost more than hiring a routine gardener or a company with less experience. We provide honest, solid value, and we never cut corners. Industry competition is fierce, so we aim for the highest level of integrity with everything we do. We recommend products and materials that we believe will satisfy clients and benefit them for the long term, all the while working within their budgets.<BR>

Question 5

Can you provide references?

Accepted Answer

Absolutely.

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