City Carpets is proud to be a member of Carpet One, North America's largest flooring cooperative. This partnership enables the family-owned business to offer a large selection of products, exclusive warranties and competitive pricing advantages.
City Carpets’ showroom showcases a wide range of flooring options, including carpets, hardwoods, laminates, waterproof luxury vinyl tiles or planks, custom area rugs, and remnants. For sustainable choices, the company features natural materials like wool, seagrass, jute, linoleum, cork and bamboo to promote healthier living. “Our commitment to natural materials reflects our dedication to creating spaces that are beautiful and healthier for your home and the planet,” says President Leigh Bakhtiari.
City Carpets’ remodeled showroom provides a modern, engaging environment to simplify the flooring search for customers. “With exclusive Premier Flooring Center carpets and one of Northern California's most comprehensive selections of wool carpeting, we take pride in our styles and selection,” adds Ms. Bakhtiari. “Let our professionals guide you to the perfect flooring tailored to your needs and style.”
"Our philosophy is simple: provide every customer with a seamless experience, expertly match the best materials to their needs, and deliver exceptional service and flawless installation on every flooring project. As your local flooring experts, we take pride in ensuring you feel confident and satisfied with your choice to work with us."
To effectively remove makeup stains from carpet, it’s important to use the right cleaning solutions. Makeup, lipstick and other cosmetic products contain large percentages of wax and dye, so when they’re accidentally spilled on carpet, they can be difficult to remove without the proper knowledge and cleaning products. The keys to successfully removing makeup stains from carpet are to scrub in a manner that doesn’t drive the material deeper into the pile and use cleaning solutions that contain chemicals that react specifically to the components of the makeup. You should call a professional carpet cleaner if the stain is too large or deep, but there are some basic steps you can take before making that decision.
Nail polish remover (for nail polish stains). Two types of nail polish removers are available. The first contains acetone, which is a dry cleaning solvent. When using this type of nail polish remover, follow the same precautions as with other dry cleaning solutions. The second contains amyl acetate, which is used in many paint, oil and grease (POG) removers. Most POG removers leave residues that can cause rapid soiling, so make sure to always rinse the affected area thoroughly with a dry solvent.
Solvent (for oil-based products). Whenever possible, use a non-flammable spot removal solution (or dry cleaning-type solvent). Exercise caution when using a solvent—never pour it directly onto the carpet or allow it to reach the backing, because it can damage the latex that holds the primary and secondary backings together. Acceptable solvents include Carbona®, Energine®, K2R® and Goof-Off®.
Detergent solution (for non oil-based products).
Mix 1/4 teaspoon of a liquid dishwashing detergent per one cup of lukewarm water (never use a stronger concentration). Use care when selecting a detergent—don’t use laundry detergents, because they usually contain optical brighteners (fluorescent dyes) that can dye the carpet fiber, and don’t use an automatic dishwasher detergent, because it may contain a bleaching agent that will destroy dyes and some fibers.
Ammonia solution (for oil-based products).
Mix one tablespoon of ammonia per one cup of water. Be aware that if ammonia is used improperly, it can cause a color change in the carpet. Test a hidden area of carpet before proceeding.
Vinegar solution (for oil-based products).
Mix one cup of white vinegar per two cups of water. White vinegar is a five percent acetic acid solution; it’s used most often to lower the alkalinity caused by detergent solutions or alkaline spills.
Warm water.
Use lukewarm tap water to rinse cleaning and detergent solutions from the carpet fiber. Failure to completely rinse the solutions from the fiber may cause accelerated soiling.
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for carpet companies that have earned the prestigious Diamond Certified award. For City Carpets, customer satisfaction is a direct result of a balance between providing vast amounts of high-quality flooring products and offering personalized, client-oriented service. "We stand out because we carry a huge breadth of products–more than most of our competitors–but we also emphasize the importance of service in everything we do," says Leigh Bakhtiari, who owns the company with her husband, Hossein. "Our sales staff has been with us for at least 10 years, so they really know what types of flooring work best for different households."
City Carpets has been providing and installing premium flooring products for residents of Marin and Sonoma Counties since 1993. The company's comprehensive San Rafael showroom carries carpet; area rugs; and hardwood, laminate, natural stone, tile, vinyl, bamboo, wood and cork flooring from several top manufacturers, including Stainmaster, Amtico, Fabrica, Wilsonart, Pergo, Armstrong and more. It's also the only Stainmaster Flooring Center® in the North Bay, which allows it to offer exclusive Stainmaster carpet warranties that aren't available at regular flooring stores.
Unlike carpet showrooms that take a hands-off approach to helping customers select products, City Carpets' experienced salespeople are trained to help each client find flooring that's right for their particular needs. "We start by asking a lot of questions," explains Mrs. Bakhtiari. "We assess the customer's lifestyle and find out what they have in mind for their home. This information allows us to determine if the customer is looking for a long-term product or if they'll change it out in five years or so. That way, we can recommend the best possible flooring product for their particular situation."
Another distinctive feature of City Carpets is the ongoing training it provides for its salespeople and installers. "We strive to keep our employees up-to-date on the latest flooring products and industry trends," says Mrs. Bakhtiari. "We have weekly meetings with our sales staff to make sure they know about the newest products and offers, and we train our installers annually on the most current installation methods and techniques."
