Chimney Clean Company cleans, inspects, and repairs all types of chimneys and fireplaces for homeowners in Santa Clara, Alameda, and San Mateo Counties. In addition to keeping its clients’ chimneys and fireplaces functioning smoothly and safely, the family-owned and operated company offers supplementary services like dryer duct cleaning; chimney rebuilding and relining; gas, wood and electric insert installation; and more.
Office Manager Jennifer Maas says Chimney Clean Company’s success is built on trust and customer care. “We don’t look at our clients as transactions—we see them as neighbors who need our help to maintain safe, comfortable homes. Whether it’s ensuring their chimney is in good working order or making sure their dryer ducts aren’t a fire hazard, we treat each customer with the same respect and honesty we would want for ourselves.”
Chimney Clean Company maintains a high standard of service through rigorous employee training and ongoing quality control. “Our technicians go through intensive in-house training to ensure they’re delivering first-rate service,” affirms Ms. Maas. “We even have a dedicated quality control executive who inspects jobs, handles return visits and retrains technicians as needed. Our customers know they’re getting expert care from a team they can trust.”
“Our clients are very important to us, so we take pride in providing them with services that contribute to their well-being. Ultimately, we want to develop long-term relationships with them so we can keep their chimneys, fireplaces, and dryer ducts safe and clean for years to come.”
If you have a wood burning fireplace, take simple steps to minimize your emissions.
Despite cleaner technologies, many wood fires are still built in traditional open fireplaces or uncertified wood fireplace inserts manufactured and installed before 1992. Burning firewood in these older heaters can produce significantly more smoke and pollute the air both outside and inside the home. To make sure you’re burning wood as responsibly as possible, consider the following tips:
Low-emission hearth products
There are many types of low-emission, wood-burning hearth products available for new construction and existing homes. The key is determining the type of product, as well as the right type of wood fuel, to meet your needs.
- All modern wood stoves and wood fireplace inserts manufactured and sold in the United States are required to meet strict emission standards and be certified by the Environmental Protection Agency. To meet this standard, all stoves must prove emissions of less than 7.5 grams of particulate per hour. All EPA Certified wood stoves and fireplace inserts have a permanent label on the back that bears the EPA’s name.
- Pellet stoves and pellet fireplace inserts burn wood pellets made from recycled sawdust and are the lowest emission wood burners available. Because of their very low emissions, they’re exempt from EPA certification.
- Masonry heaters are high performance, clean burning and substantially sized wood burners that produce a tremendous amount of heat. Similar to pellet appliances, they’re exempt from EPA certification.
Replace old wood stoves or fireplace inserts. After changing out an old wood stove or fireplace insert, it’s important to take the product out of circulation so it can never be used again. The most environmentally-friendly step is to have these hearth products recycled by a local steel recycler.
Use seasoned firewood. Seasoned firewood has a moisture content of about 20 percent and should be stacked and dried for six months before burning. The type of seasoned firewood also impacts the fire—hardwoods such as oak, hickory and elm tend to produce a longer-lasting burn.
Use manufactured fire logs. Sawdust-manufactured fire logs (no wax) are ideal for occasional use in traditional fireplaces. In addition to cutting emissions, they can be used to reduce wood smoke in both fireplaces and wood stoves.
Customer satisfaction is a key focus of any successful business, but it’s even more important for chimney sweep companies that have earned Diamond Certified. For Chimney Clean Company, the best way to keep clients happy is to treat them like partners in their own home safety. “We see our customers as neighbors, so we work hard to make sure their homes are safe and warm,” says Office Manager Jennifer Maas. “They know they’re getting expert care from people they can trust.”
Chimney Clean Company has been cleaning, inspecting, and repairing chimneys and fireplaces for homeowners in Santa Clara, Alameda, and San Mateo Counties since 1990. The family-owned and operated company is best known for keeping chimneys and fireplaces functioning smoothly and safely, but it’s also qualified to clean dryer ducts; rebuild and reline chimneys; install gas, wood and electric inserts; and more.
Unlike less experienced chimney sweep companies that only work on certain types of chimneys, Chimney Clean Company has the in-house capabilities to handle almost every type of inspection, cleaning and repair. “Not every company can work with wood inserts, pellet stoves and freestanding stoves, but we’ve been doing it all for over 30 years,” says Ms. Maas. “It’s particularly difficult to find a company that can do masonry repairs, so our clients are often pleasantly surprised when they find out we can take care of that as well.”
Another distinguishing feature of Chimney Clean Company is its staff of highly trained chimney professionals, all of whom are required to pass background and drug tests before working in the field. “Our technicians are trustworthy and they pay attention to detail, which is the key to providing high-quality work,” says Ms. Maas. “Even if they run into an issue that they haven’t seen before, we’ll send a lead technician to make sure the job gets done correctly.”
