Chase Rooter & Plumbing, Inc. provides a variety of plumbing services for residential and commercial clients throughout Contra Costa County. The company handles everything from general plumbing repairs and fixture replacements to traditional, tankless, and electric water heater installations, and it also has the training and equipment to inspect, repair, replace, and clean sewer lines.
Service Manager Eric James says Chase Rooter & Plumbing’s customer-oriented business practices have allowed it to build a loyal clientele base. “We understand that even minor plumbing problems can turn into major issues, so our primary focus is helping our customers get back to their normal routines as quickly as possible. They really appreciate how punctual, friendly and professional we are.”
Chase Rooter & Plumbing focuses on educating its clients about their plumbing systems so they know how to avoid expensive problems in the future. “We go out of our way to explain our work and show our customers things they can do to save money down the road, even without being asked,” affirms Mr. James. “Maintaining clear communication about what’s going on with their plumbing definitely gives them more peace of mind.”
“Our customers are very important to us, so it’s not enough to make sure they’re satisfied with our services—we want to do such a good job that they feel like spreading the word about our personalized approach and in-depth plumbing knowledge. We stand behind our motto on every project: ‘Hire the best and flush the rest!’”
Sewer line companies with modern equipment can save you money.
In the past, if you had a sewer line clog, leak or break, you could bank on spending hundreds or even thousands of dollars to diagnose and fix the issue. Today, however, modern tools can cut diagnostic time considerably and repairs are often less invasive, which saves money on labor and makes cleanup faster and easier.
According to Eric James, service manager at Chase Rooter & Plumbing, Inc. in Danville, sewer inspection cameras and leak detection equipment have changed the sewer line industry, bringing more accurate diagnostics and faster fixes to homeowners without the need to literally dig for answers. “With these diagnostic tools, plumbers don’t have to chase problems—we can just zoom in on the issue and come up with solutions,” he explains.
One of the industry’s biggest advancements is video inspection equipment, and it’s getting smaller and better all the time. Some camera equipment can even access pipes as small as 1.5 inches in diameter, which is a big upgrade from the previous industry standard of 3 inches. Companies can download this video footage and share it with their customers so they can see exactly what’s going on underneath their homes or yards. Sometimes the camera shows breaks or offsets in sewer lines, root intrusion, foreign objects, cracks, bellies (sagging pipes that occur when soil under the pipes erodes and pipes start to sink, forming dips where standing water and sediment can collect and cause pipe damage and blockages) and other issues.
Leak detection equipment is also seeing huge advancements, but many companies don’t provide these services yet. Mr. James says homeowners who are concerned about hard-to-locate pipe and sewer line leaks should hire contractors who use state-of-the-art equipment that lets them locate leaks quickly and easily.
While sewer line contractors that have modern equipment may charge more per hour than companies without expensive technology, contractors working without these tools usually spend much longer searching for pipe problems. They can also dig up larger areas of yards and driveways while searching for problematic spots, adding up to more labor charges and bigger areas in need of cleanup and repair.
Maintaining customer satisfaction is a key aspect of any business, but it’s even more important for sewer line contractors that have earned Diamond Certified. For Chase Rooter & Plumbing, Inc., the best way to keep clients happy is to always put their needs first, regardless of the size of their projects. “We’re here to listen to our customers and solve their problems,” says Service Manager Eric James. “Even minor plumbing issues can quickly turn serious, so we focus on helping our customers get back to their normal lives as soon as possible.”
Chase Rooter & Plumbing has been providing plumbing services for residential and commercial clients throughout Contra Costa County since 2011. In addition to handling everything from general plumbing repairs and fixture replacements to traditional, tankless, and electric water heater installations, the company is qualified to inspect, repair, replace and clean sewer lines.
Unlike less experienced plumbing contractors that take an “assembly line” approach to each project, Chase Rooter & Plumbing treats every job with personalized care. “We’re punctual and we meet expectations because those are big components of the service industry,” says Mr. James. “We use a no-pressure approach so we can help our customers understand their plumbing issues. We tell them the truth and maintain clear communication so there are no assumptions or hesitations on their part. When they see that everything is being handled by professionals who care about them, it gives them more peace of mind.”
Chase Rooter & Plumbing further differentiates itself by offering fast, expert diagnostics, from leak detection to sewer line video inspections. “Our in-depth knowledge and experience allows us to quickly find and fix problems,” affirms Mr. James. “For example, many companies can’t tell how drainpipes are routed without looking at blueprints, but since we already have that knowledge, we can quickly identify problem areas and address issues while saving our customers quite a bit of money.”
