CG Coatings Inc provides a variety of interior and exterior coating and painting services for residential, commercial, and industrial clients in Solano, Contra Costa, Alameda, Napa, and San Francisco Counties. The company ensures long-lasting results by using the latest application techniques and products, including coatings that protect against water damage and corrosion.
Owner Gerardo Chavez says much of CG Coatings’ success can be attributed to its customer-oriented business practices. “A lot of our clients have never been through this process before, so by taking extra time to explain what’s going on and educate them about their options, we’re able to help them connect to the work and have better experiences. They know we’re not out to make a quick buck, so they trust our recommendations.”
CG Coatings prioritizes clear communication throughout every step of its customers’ projects, which Mr. Chavez says is important for ensuring positive results. “Before any work begins, we discuss and plan the entire job with the client to make sure we’re on the same page in terms of the budget and the details of the service. They know that if they ever have questions or concerns, we’ll be here to help.”
“Our clients are very important to us, so we focus on accommodating their unique needs and doing such a good job that they want to refer us to their friends and family. Whatever projects they have in mind, we’re committed to going above and beyond to deliver high-quality results in a safe and timely manner.”
When choosing paint for an interior painting project, don’t forget to consider the sheen.
In anticipation of an upcoming painting project, many homeowners tend to focus on choosing and coordinating colors, but another important yet often overlooked consideration is paint sheen. There are numerous choices when it comes to paint sheen, from flat to low-luster to semi- and high-gloss, and each possesses specific aesthetic characteristics. According to Gerardo Chavez, owner of CG Coatings Inc in Fairfield, the best way to make this decision is to rely on the advice of a professional. “The type of sheen you apply really depends on what you’re painting, so make sure your painting contractor goes over the details of your job and helps you decide which one is best for your needs.”
In addition to considering aesthetics, it’s a good idea to account for practical attributes when making your choice. One attribute to consider is “washability,” as some sheens are more maintenance-friendly than others. For example, a flat-sheen surface isn’t very receptive to cleaning and can actually get damaged if you attempt to scrub off stains. On the other hand, low-luster sheens like satin and eggshell are both durable and easily washable, which is why they’re typically recommended in high-traffic areas of the home, particularly where small children spend a lot of time.
However, while low-luster sheens are easier to clean than flat ones, when it comes to performing paint touch-ups, the situation is reversed. After a couple of years, you can’t touch up eggshell or satin sheens because both the color and sheen will have faded. If you try to touch up those areas, it’ll leave very noticeable marks where the new paint is applied. In contrast, flat-sheen paint can be touched up long after the initial application.
Maintaining customer satisfaction is a key component of any business, but it’s even more important for painting companies that have earned Diamond Certified. For CG Coatings Inc, the best way to keep clients happy is to act with transparency throughout every step of their projects. “Part of treating customers right is educating them about the process, even as early as the estimate stage,” says owner Gerardo Chavez. “We don’t just give a price and then let the client decide—we help them understand their choices and explain why we recommend certain things. Taking that extra time allows us to connect with them and earn their trust.”
CG Coatings has been providing interior and exterior coating and painting services for residential, commercial, and industrial clients in Solano, Contra Costa, Alameda, Napa, and San Francisco Counties since 2014. The company uses the latest products and application techniques to ensure long-lasting results, including coatings that protect against water damage and corrosion.
Unlike painting companies whose owners delegate project management responsibilities to less experienced employees, CG Coatings provides every job with the hands-on expertise of Mr. Chavez himself. “I do the initial meeting so I can go over the job requirements and contract, and then I meet with my crew to make sure we get all the details correct,” he explains. “When the work is complete, I walk through to double-check everything before the customer even sees it, and then I’ll do another walkthrough with the customer so I can explain what we’ve done. They really appreciate that type of focused service.”
Ultimately, Mr. Chavez sees CG Coatings’ company-wide professionalism as its most important attribute. “We’re polite and on time, we clean up after ourselves, and we focus on accommodating our clients’ needs,” he affirms. “They know we’ll go above and beyond to deliver on our promises, and if they ever have questions or concerns about our work, we’ll be right there to help.”