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Castles Home Service

Marble & Stone Restoration & Stone, Tile & Grout Cleaning
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Alameda  Monterey  San Benito  San Francisco  San Mateo  Santa Clara  Santa Cruz Counties
Diamond Certified Company Report
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Castles Home Service
35 SURVEYS
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  • star image
  • star image
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  • Rating
2 CONSECUTIVE YEARS
SINCE OCTOBER 2023
CERT 2738

Diamond Certified Ratings Dashboard

35

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 35 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation

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Castles Home Service
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Diamond Certified Researched Articles on Castles Home Service

researched article

Two Castles Home Service technicians clean a client’s floor.

Castles Home Service restores, cleans, and maintains all types of natural stone surfaces for residential and commercial clients in Monterey, Santa Cruz, Santa Clara, San Mateo, San Francisco, and Alameda Counties. In addition to working on everything from countertops and floors to interior and exterior vanities, the family-owned and operated company has the in-house capabilities to clean and seal stone, tile, and grout in high-traffic areas like kitchens and bathrooms.



Owner Brian Franta says Castles Home Service’s customer-oriented approach to the stone restoration process has been vital to its success. “Our favorite part of the job is solving our clients’ problems and seeing their faces when we show them the results of our work. We’re often able to make a dramatic difference in what they considered to be a lost cause, which is always rewarding.”

Castles Home Service educates its customers about their stone surfaces so they know how to avoid expensive issues like etching in the future. “A lot of homeowners don’t know the best ways to care for their surfaces, so we walk them through maintenance procedures that help them get the most value from their purchases,” says Mr. Franta. “Our treatments are designed to protect surfaces for many years.”

“Our clients are very important to us, so we go the extra mile to make sure they’re completely satisfied at the end of their projects. By using high-quality products and staying current on the latest technologies and techniques, we’re able to deliver superior results.”

Learn how to prevent marble surfaces from etching.
Marble countertops and floors are beautiful and luxurious, but it’s important to remember that marble is a surprisingly delicate stone. It’s softer and more porous than other natural stones, which means it can scratch, stain and etch if it comes into contact with acidic elements like chemicals, bleach, citrus, vinegar, hydrogen peroxide, and ammonia. Stains show up as dark spots while etching is lighter than the natural stone surface, but both are equally frustrating and difficult to fix.

Thankfully, experts say there are ways to prevent etching and staining in the first place. “In the past, there wasn’t a great solution for etching and staining on marble and limestone, but just in the last five years, a new product called MORE AntiEtch has been making a big difference for calcium-based stones,” says Brian Franta, owner of Castles Home Service in Salinas. “People love it because it helps keep their stone surfaces looking like new.”

If there aren’t any certified AntiEtch applicators near you, you can choose other quality sealants to provide more protection than the natural stone has on its own. In terms of preventing marble etching, here are some tips to consider:


  • Polished finishes are more likely to show etching, scratching and other surface damage, so you might want to opt for a honed finish.
  • Never use acidic cleansers or harsh detergents on marble surfaces, including bleach, vinegar and commercial cleansers that aren’t specifically made for marble.
  • Always use coasters underneath glasses and pitchers.
  • Don’t cut directly on your countertops. Use a cutting board to prevent citrus fruits, tomatoes, onions and other acidic produce from coming into contact with your countertops.
  • Use a damp cloth to clean spills right away. Wine, coffee, citrus, and dark-colored liquids can seep into marble and cause staining and etching.

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for marble and stone restoration companies that have earned the prestigious Diamond Certified award. For Castles Home Service, keeping clients happy is all about making them feel comfortable throughout their projects. “We’re eager to please our customers, so we go the extra mile to help them,” affirms owner Brian Franta. “Everyone who works here is highly trained and ready to provide the best possible care.”

Castles Home Service has been restoring, cleaning, and maintaining natural stone surfaces for residential and commercial clients in Monterey, San Benito, San Francisco, Marin, Contra Costa, and Alameda Counties since 1982. The family-owned and operated company has the training and equipment to work on everything from countertops and floors to interior and exterior vanities, and it’s also qualified to clean and seal tile and grout in kitchens, bathrooms, and other high-traffic areas.

Unlike less experienced marble and stone restoration companies that don’t take the time to educate their customers, Castles Home Service understands that not all homeowners are experts in stone care. “Sometimes people buy a house and don’t know what types of surfaces it has or how to care for them,” offers Mr. Franta. “We want our clients to understand what’s going on with their stone surfaces, so we walk them through the care procedures and take the time to answer their questions, which they really appreciate.”

Castles Home Service further differentiates itself from its competition by offering an answer to the ubiquitous problem of marble etching. “In the past, there wasn’t a great solution for etching and staining on marble and limestone—customers used to ask us about it all the time and we couldn’t really recommend anything,” says Mr. Franta. “But as of the last five years, a new product called MORE AntiEtch has come to prominence. People love it and it helps keep their stone looking like new, so we’re happy to work with it.”

Diamond Certified Researched Capabilities on Castles Home Service

Service Area

Monterey County
Santa Cruz County
San Francisco County
Santa Clara County
San Mateo County
Alameda County
Serving Monterey, Santa Cruz, Santa Clara, San Mateo, San Francisco and Alameda Counties, Including Santa Cruz, Monterey, Seaside, Pacific Grove, Menlo Park, Woodside, Carmel, Carmel Valley, Big Sur, Atherton, Dublin, Cupertino, Milpitas, San Jose, Gilroy, Morgan Hill, Salinas, Scotts Valley, Palo Alto, San Rafael, Larkspur and San Francisco

Main Services

Marble & Stone Restoration
  • Granite Restoration
  • Marble Countertop Care
  • Marble Floor Polishing
  • Marble Grout Cleaning
  • Marble Refinishing
  • Marble Restoration
  • Marble Resurfacing
  • Stone Restoration
  • Stonework Cleaning
  • Travertine Restoration
Stone, Tile & Grout Cleaning
  • Grout Cleaning
  • Grout Sealing
  • Marble Cleaning
  • Marble Polishing
  • Marble Restoration
  • Pool Tile Cleaning
  • Slate Cleaning
  • Stone Cleaning
  • Tile Cleaning
  • Tile Polishing
  • Travertine Restoration

Additional Services

Natural Stone Restoration
Stone Cleaning and Maintenance
Minor Stone Repair
Tile and Grout Cleaning and Sealing

Company Info

Hours
Mon
09:00 am - 05:00 pm
Tue
09:00 am - 05:00 pm
Wed
09:00 am - 05:00 pm
Thu
09:00 am - 05:00 pm
Fri
09:00 am - 05:00 pm
Sat
Closed
Sun
Closed
Open Now
Mon – Fri: 9am – 5pm
Website
Contact
Castles Home Service

Capabilities Table

Company Name
Castles Home Service
Phone Number
DCID Number
DCID8314440991
Managers
Brian and Seth Franta, Owners
Years in Industry
40+ (Combined)
# of Employees
5
Memberships
Better Business Bureau
Insurance
Liability Insurance,
Workers' Compensation
Founded
1982
Customer Type
Residential, Commercial
Warranties & Guarantees
10-Year Warranty on MORE Surface Care AntiEtch Coatings
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

diamond certified logo

Brands

capabilities award
capabilities award

Select Photos From Castles Home Service

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Picture of Castles Home Service - Castles Home Service
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Diamond Certified Expert Contributor Advice & Tips

Seth Franta is owner of Castles Home Service, a Diamond Certified company. He can be reached at (831) 708-8963 or info@castleshomeservice.com.

Seth Franta is owner of Castles Home Service, a Diamond Certified company. He can be reached at (831) 708-8963 or info@castleshomeservice.com.

Seth Franta: Set in Stone


By Matt Solis, Editor



From a young age, Seth Franta was fascinated by the inner workings of detail and finish work, so it only made sense for him to follow in his father’s professional footsteps. “My dad, Brian, was a carpet cleaner and a fire/water damage restoration contractor for years,” he explains. “He took an interest in the stone restoration industry and worked it into his business, and for the last 30 years he’s been doing all aspects of that trade with Castles Home Service. ...

Read Full Article - Seth Franta: Set in Stone

Castles Home Service Website and External Feeds

Social Media Links

FAQs

By Castles Home Service

How will you protect my home while you’re working?

Will the process be dusty?

How often should I seal my stone?

Is there any way to prevent etching on marble?

Can you show me how AntiEtch works?

Can any company apply AntiEtch?

How soon can I use the area after the work is completed?

Is quartzite a good product to use?

Castles Home Service Ratings and Survey Responses

diamondcertified logo
Castles Home Service
35 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
2 CONSECUTIVE YEARS
SINCE OCTOBER 2023
CERT 2738

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation

Phone Survey Responsesfrom 35 Verified Customers

Glenn L.

We wouldn't use any other service provider, because we were so pleased with the service they did for us.

They provided us with lots of information for maintenance.

Verified Customer of Castles Home Service, 1 of 35

10 Quality
Yes Loyalty
Ryan S.

They were really prompt, did a great job and the quality is really high.

They went above and beyond. They actually taught me how to take care of the marble that they resurfaced.

Verified Customer of Castles Home Service, 2 of 35

10 Quality
Yes Loyalty
Sameera H.

They had great communication skills and their service was good.

Their communication was good.

Verified Customer of Castles Home Service, 3 of 35

10 Quality
Yes Loyalty
Carrie L.

They were very professional, trustworthy and did a good job.

Their communication was excellent.

Verified Customer of Castles Home Service, 4 of 35

10 Quality
Yes Loyalty
Jane W.

I was very pleased with them. I think they're excellent.

I was amazed that they could restore marble back to looking like it was brand new. The marble had been water stained and was in place for twenty years.

Verified Customer of Castles Home Service, 5 of 35

10 Quality
Yes Loyalty
Margaret R.

They do incredible work. I wish they serviced Tahoe.

They're responsive.

Verified Customer of Castles Home Service, 6 of 35

10 Quality
Yes Loyalty
Lidia S.

It's very good protection for expensive marble.

Their responsiveness and immediacy with scheduling

Verified Customer of Castles Home Service, 7 of 35

10 Quality
Yes Loyalty
Andrea W.

They were very professional and did a good job.

When I called them, the owner spoke directly to me and then texted me as well.

Verified Customer of Castles Home Service, 8 of 35

10 Quality
Yes Loyalty
Tom B.

They were very punctual and did a good job.

They were in and out and did a good job.

Verified Customer of Castles Home Service, 9 of 35

10 Quality
Yes Loyalty
Heather B.

They're very accommodating and respectful.

They have an amazing product.

Verified Customer of Castles Home Service, 10 of 35

10 Quality
Yes Loyalty
Patricia L.

They were very professional and on time.

They were clean and respected the space. They were good communicators as well.

Verified Customer of Castles Home Service, 11 of 35

10 Quality
Yes Loyalty
Denise J.

They're great. They do a very nice job.

They're a family run business and I just think they did a great job.

Verified Customer of Castles Home Service, 12 of 35

10 Quality
Yes Loyalty
Chris M.

Very conscientious and quality work

Very straightforward bidding process, it was very quick.

Verified Customer of Castles Home Service, 13 of 35

10 Quality
Yes Loyalty
Kerry M.

Use them, they do a great job.

Their skill and knowledge

Verified Customer of Castles Home Service, 14 of 35

10 Quality
Yes Loyalty
David F.

They have a lot of experience.

They do good work and are experienced. Experience is what you want in a contractor.

Verified Customer of Castles Home Service, 15 of 35

10 Quality
Yes Loyalty
Tineke T.

I'd say to work with them.

Brian was lovely to talk to. Even onsite, he came and got the job done quickly.

Verified Customer of Castles Home Service, 16 of 35

10 Quality
Yes Loyalty
Margaret M.

They have a great product.

They make it more feasible to buy stone.

Verified Customer of Castles Home Service, 17 of 35

10 Quality
Yes Loyalty
Carol K.

They were excellent.

They always do excellent work.

Verified Customer of Castles Home Service, 18 of 35

10 Quality
Yes Loyalty
Bernard B.

They do a good job.

They're knowledgeable about their work.

Verified Customer of Castles Home Service, 19 of 35

10 Quality
Yes Loyalty
Joel K.

Excellent service

They were professional and on time.

Verified Customer of Castles Home Service, 20 of 35

10 Quality
Yes Loyalty
Craig G.

They were great.

The product is really great. I liked it.

Verified Customer of Castles Home Service, 21 of 35

10 Quality
Yes Loyalty
Jen B.

They were good.

They showed up on time.

Verified Customer of Castles Home Service, 22 of 35

10 Quality
Yes Loyalty
Charlotte Z.

They are great.

My marble looks brand new.

Verified Customer of Castles Home Service, 23 of 35

10 Quality
Yes Loyalty
Stephanie R.

They were good.

They did great work.

Verified Customer of Castles Home Service, 24 of 35

10 Quality
Yes Loyalty
Kasey S.

They're great.

Just great customer service

Verified Customer of Castles Home Service, 25 of 35

10 Quality
Yes Loyalty
Michelle J.

They are good.

No complications, everything went smoothly.

Verified Customer of Castles Home Service, 26 of 35

10 Quality
Yes Loyalty
Kathleen B.

Great service

They're well educated, informed and polite technicians.

Verified Customer of Castles Home Service, 27 of 35

10 Quality
Yes Loyalty
Monica K.

They were very professional, accommodating and answered all of my questions. They were also happy to go over any area that I felt like didn't look exactly how I wanted.

They're really responsive and professional.

Verified Customer of Castles Home Service, 28 of 35

9 Quality
Yes Loyalty
Lisa F.

They were surprisingly thorough and did a good job.

The work was great. It turned out well.

Verified Customer of Castles Home Service, 29 of 35

9 Quality
Yes Loyalty
Nancy W.

They're good at solving difficult tile issues.

They came out, explained what they were going to do and did the job.

Verified Customer of Castles Home Service, 30 of 35

9 Quality
Yes Loyalty
Jeannette L.

Friendly, hardworking and they follow through

Friendly service

Verified Customer of Castles Home Service, 31 of 35

9 Quality
Yes Loyalty
Sabrina S.

I think it's a great product. There were a few spots, but overall, it was great.

They showed up and did a good job.

Verified Customer of Castles Home Service, 32 of 35

8 Quality
Yes Loyalty
Ron S.

They're worth taking a look at and getting a price from.

The guys that came out were nice, friendly and helpful.

Verified Customer of Castles Home Service, 33 of 35

8 Quality
Yes Loyalty
Y.J.

They were good.

They were professional.

Verified Customer of Castles Home Service, 34 of 35

8 Quality
Yes Loyalty
Jane L.

The price and customer service was fine.

The customer service is great.

Verified Customer of Castles Home Service, 35 of 35

7 Quality
Yes Loyalty
READ ALL 35 SURVEY RESPONSES