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Carreras Autobody Inc

Auto Body
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Sonoma County
Diamond Certified Company Report
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Carreras Autobody Inc
582 SURVEYS
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  • Rating
23 CONSECUTIVE YEARS
SINCE JULY 2002
CERT 114

Diamond Certified Ratings Dashboard

582

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 582 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

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  • Researched Articles & Profile
  • Capabilities
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Carreras Autobody Inc
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Diamond Certified Video Reports on Carreras Autobody Inc

Carreras Auto Body Diamond Certified Video Profile

Diamond Certified Researched Articles on Carreras Autobody Inc

researched article

Carreras Auto Body’s Healdsburg storefront

Carreras Auto Body rebuilds and restores all types of damaged vehicles at its Healdsburg facility. The family-owned and operated company handles every aspect of auto body repair, including painting, glass replacement, detailing and welding, and its technicians have formal training in frame straightening, paintless dent repair, color matching, electronic and airbag systems, and more.

Owners Dan and Joe Vassallo have more than 45 years of experience in the auto body industry. The Vassallo brothers worked for Carreras Auto Body for 15 years before taking over operations in 1998, and they say they’re proud to continue the shop’s long-standing reputation for delivering excellent repairs and customer service to its community. “Everyone who works here is local,” says Dan Vassallo. “We have deep roots in Sonoma County.”

Carreras Auto Body utilizes a variety of state-of-the-art equipment to return customers’ cars to their pre-accident conditions, including two laser frame measuring systems and a high-tech spray booth for precise painting. The company also offers complimentary late-model loaner cars and can arrange for pick-ups and deliveries.

“We're devoted to providing top-of-the-line customer service and workmanship for each of our customers. False promises aren't part of our business model–we always take care of our customers and let them know their automotive investments are in good hands. We strive to return our clients to the road as quickly and safely as possible, and we guarantee our work for as long as they own their vehicles.”

Taking proper care of your vehicle’s body will both increase its aesthetic value and prevent future problems. It’s just as important to maintain your car’s hard-to-find body features—such as the wheel wells, frame and engine compartment—as it is to maintain more immediately recognizable components like the windows and paint. Consider the following tips for keeping the entirety of your car’s exterior as flawless as possible:
Steam clean your car’s engine and underside at least once a year. When you remove all the accumulated dirt and oil, you can easily inspect for rust, broken brake lines or cables, faulty electrical wires and other problems. Make sure to grease the front suspension components after steam cleaning. You can also use a water-soluble degreaser when cleaning the engine, but be careful not to get too much water in the alternator.
Pay close attention to the wheel wells. The undercoating can peel away and stones and dirt thrown up by the tires can cause the paint to chip or flake, which in turn can invite rust. If you notice any rust spots, clean them down to the bare metal and apply a rust preventative paint.
Wash your car’s body once a week.
Before you start washing, thoroughly wet the vehicle to loosen dirt, and then proceed with a soft sponge and soapy water. If you’re not careful about washing off surface dirt, you risk prematurely wearing down the car’s paint. Remove asphalt and tar spots with a soft cloth soaked in solvent.

Never skip drying.
Drying your vehicle after washing it is necessary to prevent water spots. Auto detailing professionals advise using a 100 percent cotton detailing cloth or sheepskin chamois to dry your car—polyester and microfiber can scratch the paint surface. If you want to get more high-tech, many car care product lines offer “paint safe” drying towels that are super absorbent and claim to be lint- and scratch-free.

Clean vinyl trim as often as you clean the rest of the vehicle.
There’s no need to use detergents, heavy-duty soap or petroleum-based cleaners on vinyl trim—regular soap and water will work fine. Use a soft brush to remove tough dirt. Apply a coat of rubber and vinyl protectant to keep the vinyl looking like new. It’s also a good idea to apply the protectant to radiator hoses and tires to prevent dry rot.

Don’t apply too much wax.
It can be tempting to use a thick layer of wax, but too much will become hard to remove and leave a residue that can damage the finish. Use a damp sponge to apply a thin, even coat of wax. Use a cotton or microfiber cloth to carefully remove the wax once it’s dry.

Auto body repair companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. For Carreras Auto Body, standing out in a crowded industry is all about maintaining relationships with customers and understanding the specific needs of its community. "Everyone who works here is local to Sonoma County," explains Dan Vassallo, who owns the company with his brother, Joe. "We were all raised here and have deep roots in the area, which allows us to relate to our customers on a personal level."

Carreras Auto Body has been rebuilding and restoring all types of damaged vehicles at its Healdsburg facility since 1981. Mr. Vassallo says the company's singular location makes a big difference to customers who are looking for personalized, high-quality auto body service. "Having one location eliminates a lot of problems regarding service and workmanship. My brother and I are on hand to oversee each job, and we both inspect every car before it leaves the shop. If something isn't aligned or the color isn't quite right, we catch it before it's too late."

Unlike larger auto body repair companies that emphasize workload volume over customer service, Carreras Auto Body strives to provide extra services that make the repair process as convenient as possible for its clients. "We pick up and deliver cars, provide loaner vehicles and even offer mobile estimating," says Mr. Vassallo. "We'll come to a customer's workplace or residence to inspect their car and offer a repair estimate. They don't even have to step foot in our shop if they don't want to."

Another distinctive characteristic of Carreras Auto Body is its use of state-of-the-art repair equipment, including two laser frame measuring systems and a high-tech spray booth that allows for precise painting. "Our employees are trained and certified to effectively operate all our equipment," says Mr. Vassallo. "Their ongoing training ensures they provide quality service for each of our customers."

Diamond Certified Researched Capabilities on Carreras Autobody Inc

Service Area

serving area
Sonoma County
Serving All of Sonoma County, Including Petaluma, Rohnert Park, Windsor, Santa Rosa, Healdsburg, Cloverdale, Sebastopol, Cotati and Guerneville

Main Services

Auto Body
  • Auto Body Estimates
  • Auto Glass Replacement
  • Auto Painting
  • Autobody Repairs
  • Car Dent Removal
  • Car Detailing
  • Car Scratch Repair
  • Collision Repair
  • Frame Straightening
  • Paintless Dent Repair
  • Replace Shock Absorbers
  • Windshield Repairs

Additional Services

Free Loaner Cars
Frame Repairs
Free Pick-Up & Delivery
Towing
Mobile Estimating
Painting
Paintless Dent Repair
Welding
Suspension & Airbag System Repairs
Senior & Military Discounts
Aluminum Repair
Hybrid Repair

Company Info

Hours
Mon
07:30 am - 05:30 pm
Tue
07:30 am - 05:30 pm
Wed
07:30 am - 05:30 pm
Thu
07:30 am - 05:30 pm
Fri
07:30 am - 05:30 pm
Sat
Closed
Sun
Closed
Open Now
Mon – Fri: 7:30am – 5:30pm
Other: By Appointment
Website
Contact
Carreras Autobody Inc
36-B Mill Street, Healdsburg, CA 95448

Capabilities Table

Company Name
Carreras Autobody Inc
Phone Number
DCID Number
DCID7074331957
Managers
Dan and Joe Vassallo, Owners
Years in Industry
80+ (Combined)
# of Employees
9
License
220356
Memberships
Healdsburg Chamber of Commerce, Windsor Chamber of Commerce
Insurance
Liability Insurance,
Workers' Compensation
Founded
1981
Customer Type
Automobile Owners, Fleet Managers
Warranties & Guarantees
Lifetime Guarantee on Workmanship
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

diamond certified logo

Key Factors

Carreras Autobody Inc Established in 1981
Established in 1981
Carreras Autobody Inc Free Estimates
Free Estimates
Carreras Autobody Inc Appointments Available
Appointments Available
Carreras Autobody Inc Live Phone Call Answers
Live Phone Call Answers
Carreras Autobody Inc Worksmanship Guaranteed
Worksmanship Guaranteed
Carreras Autobody Inc Car Loaner Available
Car Loaner Available
Carreras Autobody Inc Towing Service Available
Towing Service Available

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Carreras Autobody Inc Website and External Feeds

FAQs

By Carreras Autobody Inc

Do you specialize in any particular kinds of cars?

Will the new paint match my car’s original color?

Do you use original equipment manufacturer (OEM) parts?

Do you handle insurance paperwork?

Do you provide any guarantees?

Do you provide a shuttle service and loaner cars?

Can I be made to pay the difference between the body shop's estimate and the insurance company's?

Do I have to go to the shop that my insurance company requests?

I'm paying for my repairs myself and I can't believe how expensive body work is. What are my choices?

Some shops offer money back, free oil changes, or discounts on insurance deductibles. Do you offer that?

Carreras Autobody Inc Ratings and Survey Responses

diamondcertified logo
Carreras Autobody Inc
582 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
23 CONSECUTIVE YEARS
SINCE JULY 2002
CERT 114

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

Phone Survey Responsesfrom 582 Verified Customers

Anastasia R.

They were relaxed and qualified. I was very happy.

They did what they said they would do in the time they said they would do it. Even if I had to travel, I would go to them. They do a good job. They came highly recommended.

Verified Customer of Carreras Autobody Inc, 1 of 582

10 Quality
Yes Loyalty
Don A.

I would recommend that they go and see them.

Dan, the owner, goes into detail of everything that will be done. His assistant is good too, but I can't remember his name. They helped me with my rental car, and the job was done when it was supposed to be done.

Verified Customer of Carreras Autobody Inc, 2 of 582

10 Quality
Yes Loyalty
Elizabeth E.

They do a good job.

They're very nice, easy to deal with, and do a good job.

Verified Customer of Carreras Autobody Inc, 3 of 582

10 Quality
Yes Loyalty
Brian L.

I have been to Carreras Auto for auto body work twice now. They are honest, and they do good work. Convenience is the factor with me. They make it so easy. They are pretty straightforward about the process, and they even gave me a loaner car to use while my car was in the shop.

They are friendly and easy to deal with in all matters. I would recommend them.

Verified Customer of Carreras Autobody Inc, 4 of 582

10 Quality
Yes Loyalty
Marie C.

I was involved in an auto accident on Highway 101 near Healdsburg. I was towed to a Chevrolet place that did not do body work, so then towed to Carreras Auto Body. I did not know what to expect at all, but they did an excellent job and worked very quickly.

They were very professional, handled everything, and they made it easy for me. I was totally satisfied with everything they did.

Verified Customer of Carreras Autobody Inc, 5 of 582

10 Quality
Yes Loyalty
Barbara S.

Carreras Auto Body is close to my house, and they easily provide transportation to and from there. I have used them more than once over the years and now my son is using them too. They are great. I've always been pleased with the work they have done.

I've never had a problem with the work they have done. I've never heard of anyone who has. They are reliable, and I've come to depend on them being there for me when I need to get work done.

Verified Customer of Carreras Autobody Inc, 6 of 582

10 Quality
Yes Loyalty
Sam W.

They will take great care of your car and their customer service is great. They don't beat around the bush and they actually tell you what is wrong and how much it will cost in advance. We came up with a price and they were flexible with my budget.

They were willing to work with me on the price.

Verified Customer of Carreras Autobody Inc, 7 of 582

10 Quality
Yes Loyalty
Paul T.

They are just awesome. They did the job right away, they didn't make me wait, and they were very polite. They were very honest, and they did a good job. When I wanted it to be done, it was done. I was very happy.

The customer service, the politeness, the respect, I am a woman bringing a car in, and they are very nice to me. The work is very good. They called and let me know what they were doing when they were doing it. There was always someone to greet me.

Verified Customer of Carreras Autobody Inc, 8 of 582

10 Quality
Yes Loyalty
Marie W.

In a small town, they are really dependable, and they do high quality work. It took a little while to get the parts in, which I know was out of their control. However, they kept me advised the whole time.

I liked the fact that they kept me advised the whole time about why the parts were taking so long to come in. They delivered the car to me and picked it up. They made the experience a lot easier than I expected.

Verified Customer of Carreras Autobody Inc, 9 of 582

10 Quality
Yes Loyalty
Burt B.

I would recommend them. They are very good at body work and have reasonable pricing. They actually work with State Farm and that's how I found out about them. It has worked out very well over the years.

I have had two different vehicles repaired there and they did an excellent job. They are very personable and very good about responding to any questions you have, or if you go back for minor things, it's generally at no charge.

Verified Customer of Carreras Autobody Inc, 10 of 582

10 Quality
Yes Loyalty
Vicki T.

It is top-notch level service, they pick up your vehicle, and make it convenient for you. They deal with insurance companies and make it effortless for the person who needs to have their car repaired.

They make it a pain-free experience for me.

Verified Customer of Carreras Autobody Inc, 11 of 582

10 Quality
Yes Loyalty
Frank B.

I would tell them that they are very good at what they do, get the job done, and are very good at keeping in contact with customers to let them know when the job is done and when to pick up.

Good, quality work and good communication

Verified Customer of Carreras Autobody Inc, 12 of 582

10 Quality
Yes Loyalty
Scott A.

They were really friendly and helpful. Our insurance company recommended them, because they're close to us. We didn't know much about what to do, so they walked us through everything.

The friendliness

Verified Customer of Carreras Autobody Inc, 13 of 582

10 Quality
Yes Loyalty
James S.

I often tell people to go there. The work is good and the people are courteous and helpful. Usually, I don't do these surveys, but they are so good that I will do this for them.

My wife had been in an accident, so we towed it over there. They were so understanding. Dan, the owner, is incredibly helpful and professional. I can't say enough about the guy. I have been there a couple of times for my car, my wife for hers, and they made the whole process easy for us. They went out of their way to satisfy us, an all-around great experience.

Verified Customer of Carreras Autobody Inc, 14 of 582

10 Quality
Yes Loyalty
Julie S.

I read a lot of reviews online and decided to go to Carreras Auto Body. I was not disappointed. They got the work done on time, and they were very professional in all aspects.

I liked that they outlined everything they were doing. They kept in touch with me the whole way through. It was a comfortable, easy experience.

Verified Customer of Carreras Autobody Inc, 15 of 582

10 Quality
Yes Loyalty
Bruce B.

I found out about Carreras Auto Body from my brother. I have used them twice now, and this Tuesday I will be taking my truck to them again. I feel very good about doing so.

They are respectful, and they provide the utmost in courtesy. They get right back to you on the phone with answers. They don't leave you hanging. I would recommend them to anybody.

Verified Customer of Carreras Autobody Inc, 16 of 582

10 Quality
Yes Loyalty
Harry M.

They are top notch. They never bring me a car back dirty. They know as long as they do a good job that we will keep bringing them cars. We have been using them for years.

Quality, not only the repair, but they detail the most out of the cars.

Verified Customer of Carreras Autobody Inc, 17 of 582

10 Quality
Yes Loyalty
Carmello A.

They're very polite, careful, and they do excellent work. They match paint perfectly. The job was done well inside and outside. I only have the highest regard for them.

It is close and convenient to where I live.

Verified Customer of Carreras Autobody Inc, 18 of 582

10 Quality
Yes Loyalty
Maria L.

They were professional, knowledgeable, efficient, and they were able to get the job done for me quickly. I've used them twice now, and would go back to them again.

I was glad that they knew what they were doing, and the car turned out so well. It looks great now.

Verified Customer of Carreras Autobody Inc, 19 of 582

10 Quality
Yes Loyalty
William D.

You get a good, honest feeling when you do business with them. They've been there so long that their reputation is solid. You feel good doing business with them.

The overall confidence that I had in their ability to do the job, I felt very confident dealing with them.

Verified Customer of Carreras Autobody Inc, 20 of 582

10 Quality
Yes Loyalty
Tony V.

They are good guys who do good work, local people. I would 100% tell people to go there without any hesitation. I would send my mother there, God rest her soul.

Just everything, it was done when they said it would be done, they did it exactly right and they went above and beyond. I have been in the area a long time and they have a good reputation. They are the best in Healdsburg.

Verified Customer of Carreras Autobody Inc, 21 of 582

10 Quality
Yes Loyalty
Marsha W.

They are really a good, small-town business. They are friendly, have loaners, and they get the work done for you. They do an excellent job on the work.

They are really great, I have been there four times, even had my car towed from Lake County to Carreras using my AAA membership. I have a lot of respect for them. They have loaner vehicles to lend you, which is nice. For instance, a guy from South Carolina in a giant trunk hit me, so I called Carreras Auto body from the parking lot when the police were doing their report. I really needed a loaner car, so I could get to work. I towed my car to Carreras, and the main guy was there. He helped me unload my car and get a loaner car for work.

Verified Customer of Carreras Autobody Inc, 22 of 582

10 Quality
Yes Loyalty
Vern L.

They work fast, and they are accurate. I've used them three or four times now, and every time, they work efficiently and have everything covered.

I like that they are honest and professional. I don't have to worry about a thing.

Verified Customer of Carreras Autobody Inc, 23 of 582

10 Quality
Yes Loyalty
Don O.

I'm very satisfied with the work and how they handled the repairs. They kept me informed throughout the process, and the work was excellent.

I liked Dan, the owner. Dan kept me well informed as to what was happening the whole time and even took me back to show me the progress of the work.

Verified Customer of Carreras Autobody Inc, 24 of 582

10 Quality
Yes Loyalty
Anthony B.

I have referred several people to them. They did the work quickly. They were a really big help all the way around with the whole process.

They did great work. You can't tell that my truck had been an accident. Some places don't match the paint right, so you can see where the new paint and old paint meet, but not with Carreras.

Verified Customer of Carreras Autobody Inc, 25 of 582

10 Quality
Yes Loyalty
Gloria H.

I feel like they have a very nice staff. The owner was very professional and went out of his way to make sure everything was done right.

The quality of the work

Verified Customer of Carreras Autobody Inc, 26 of 582

10 Quality
Yes Loyalty
Jenene B.

Carreras Auto Body is honest, and they stand behind their work. They are very professional and friendly. It was a pleasant experience.

I felt safe because I knew that they stand behind their work.

Verified Customer of Carreras Autobody Inc, 27 of 582

10 Quality
Yes Loyalty
Heather I.

They are conscientious, give excellent customer service, return the vehicle completed at the promised time and do good quality work.

Quality work and excellent customer service

Verified Customer of Carreras Autobody Inc, 28 of 582

10 Quality
Yes Loyalty
Marge B.

They were very nice, and they did a wonderful job on my car. I was sent to them by the auto garage I go to for mechanical repairs.

I liked that they were so friendly and easy to work with. They just made everything easy for me.

Verified Customer of Carreras Autobody Inc, 29 of 582

10 Quality
Yes Loyalty
Joe G.

I think their shop is a good choice. They are very capable of a lot of different repairs and customizations. They do a great job.

The owner is very personable.

Verified Customer of Carreras Autobody Inc, 30 of 582

10 Quality
Yes Loyalty
Helena A.

My daughter used Carreras first and that's how I found out about them. They are a good place to go when you need auto body work.

I liked their customer service and their way of making it so easy for the customer.

Verified Customer of Carreras Autobody Inc, 31 of 582

10 Quality
Yes Loyalty
Steve S.

They are easy to work with and very competent. I've used them twice now, and both times, they've done great work on my car.

I liked their customer service and follow-through. They were helpful, informative, and friendly throughout.

Verified Customer of Carreras Autobody Inc, 32 of 582

10 Quality
Yes Loyalty
Paul W.

They're very personable, professional, and the vehicle is ready when they say it will be ready. They do first-class work.

The relationship of the people there, they explain what's happening and what they're going to do. They're very friendly. I think they're very reasonably priced too.

Verified Customer of Carreras Autobody Inc, 33 of 582

10 Quality
Yes Loyalty
Carol B.

They did a great job. They were fast, and they got my car done when they said they would. I had no complaints whatsoever.

It was a small shop with friendly people. I felt like I was not just another number, because they treated me with kindness and understood how upsetting getting in a car accident can be.

Verified Customer of Carreras Autobody Inc, 34 of 582

10 Quality
Yes Loyalty
John B.

I would recommend them whole heartedly. They were highly recommended to me by a mutual friend and they never disappoint.

They are honest businessmen. They did an excellent paint job.

Verified Customer of Carreras Autobody Inc, 35 of 582

10 Quality
Yes Loyalty
Celeste Y.

I would recommend they go there, because I think they are not going to screw up. I think they know what they are doing.

The location, it is a couple miles from home, so I can droop it off and walk home. They did a wonderful job. Our truck is aluminum, and I understand they are one of the few places certified to work on aluminum vehicles.

Verified Customer of Carreras Autobody Inc, 36 of 582

10 Quality
Yes Loyalty
Jon J.

They are a good shop, very knowledgeable and friendly. They will work with you for whatever situation you may have.

They were able to work with my insurance.

Verified Customer of Carreras Autobody Inc, 37 of 582

10 Quality
Yes Loyalty
Amber R.

They follow through on the time schedule, honest in dealings, and they were willing to answer all of my questions.

The research into what was needed to be replaced and the follow through to get the parts

Verified Customer of Carreras Autobody Inc, 38 of 582

10 Quality
Yes Loyalty
Art T.

They are top notch and customer friendly. They are also accurate in both the estimation and delivery of service.

They more than met my every expectation. I compared two Diamond Certified companies and chose them. I'm very pleased with how it all turned out.

Verified Customer of Carreras Autobody Inc, 39 of 582

10 Quality
Yes Loyalty
Katie I.

They are great and the cars are always brought back detailed. I don't know any other body shops who do details.

The quality of their work

Verified Customer of Carreras Autobody Inc, 40 of 582

10 Quality
Yes Loyalty
Heather I.

They are the best in the area for what they do. They are very reliable, and they provide very friendly service.

The quality of their work

Verified Customer of Carreras Autobody Inc, 41 of 582

10 Quality
Yes Loyalty
Steve J.

They are nice people to deal with, they get me in and out of there quickly, and I have used them twice before.

They are nice people to deal with, they get me in and out of there quickly, and I have used them twice before.

Verified Customer of Carreras Autobody Inc, 42 of 582

10 Quality
Yes Loyalty
Tyler H.

They do great work. I'm the fleet manager and send most of our cars there if they have the availability.

The quality and time

Verified Customer of Carreras Autobody Inc, 43 of 582

10 Quality
Yes Loyalty
Victoria H.

They are professional and friendly. The pricing is right and they gave me a loaner car, which was huge.

They are nice people.

Verified Customer of Carreras Autobody Inc, 44 of 582

10 Quality
Yes Loyalty
Stu C.

I would recommend them. They were honest, helpful, and went above and beyond to take care of my issue.

The personal attention to my special situation in providing a cost effective solution

Verified Customer of Carreras Autobody Inc, 45 of 582

10 Quality
Yes Loyalty
Erik R.

That they are very price-competitive, and they have very good service and very good customer service.

The customer service

Verified Customer of Carreras Autobody Inc, 46 of 582

10 Quality
Yes Loyalty
Marilyn W.

They really spend time with their customers, and they go the extra mile. They are very accommodating.

I liked that Dan came outside with me, looked at the car, and discussed the different options I may have. Dan also gave me a loaner car to use. They stayed in touch with me during the work and kept me updated. They even sent me pictures online of the parts that they had to take away.

Verified Customer of Carreras Autobody Inc, 47 of 582

10 Quality
Yes Loyalty
Patty

I would recommend them. They helped us with a bunch of things. The quality of their work is great.

They are just good at what they do.

Verified Customer of Carreras Autobody Inc, 48 of 582

10 Quality
Yes Loyalty
Howard K.

They do what they say they are going to do, they fix it on time and the work is good quality.

They do great work and I like the job that they did on my car, the body work.

Verified Customer of Carreras Autobody Inc, 49 of 582

10 Quality
Yes Loyalty
Steve C.

They are very helpful, agreeable, and nice. They did what they said they were going to do.

They are local, good people.

Verified Customer of Carreras Autobody Inc, 50 of 582

10 Quality
Yes Loyalty