Cappstone, Inc. provides managed facility maintenance services for all types of facilities throughout the Bay Area. As a certified Bay Area Green Business, the company uses environmentally-friendly cleaning methods and products, including those certified by Green Seal.
Cappstone also implements a variety of processes and protocols that ensure each facility’s environment is kept both clean and safe. Cappstone is dedicated to transparency and communication. “We take away our customers’ headaches when it comes to managing their facilities,” explains owner and Principal Nick Mettler. “We look at each client relationship as a true partnership, and that has been the key to our success. We have a system that has worked for 30-plus years.”
Cappstone has a team of highly trained and responsive account managers who are assigned to every client. Each account manager is responsible for building and maintaining strong, long-lasting relationships with clients by meeting their expectations and the ever-changing needs of their facilities.
“We are dedicated to providing the highest level of service in the industry and exceeding our clients' personal standards. Owning and maintaining a commercial property takes a lot of work, whether one person is responsible or designates tasks to other individuals. Regardless of the types of businesses our clients own or run, it’s important to ensure their facilities are kept clean and safe at all times. Not only does a maintained property appeal to both customers and potential customers, it also looks great for employees, boosting morale and respect for where they work.”
Take simple steps to ensure your workplace is odor-free. A recent survey conducted by Harris Interactive revealed that retail consumers rank unpleasant odor as a top annoyance over poor customer service. It may seem like an inconsequential issue, but the fact is, unpleasant odor directly impacts customers’ perceptions of a business and prevents them from ever returning or recommending the business to others. To help combat unappealing scents in your workplace, consider the following tips:
Clear the air.
Implement air fresheners to counteract odors and provide a clean scent. Select air fresheners that operate on a 24-hour basis and neutralize odor-causing bacteria rather than masking it. Choose a fragrance that complements the application and limits volatile organic compounds (VOCs) to meet environmental safety standards.
Attack odor at the source.
In restrooms, use automatic flushes, automatic drips and urinal screens to eliminate odor. Automatic flushes keep toilets free of debris and work on-demand. Automatic drips neutralize odor that comes from urinals and cleans them. While some urinal screens have a scent, they also help eliminate odor caused by urine on the floor. Also, don’t forget to perform obvious odor-control tasks by taking out the trash frequently and cleaning the facility daily.
Deep clean.
Beyond a daily clean, routinely deep clean floors and restrooms to extract and eliminate odor-causing contaminants. Use a high-pressure steam system to remove dirt, break down buildup, and extract all contaminants from grout lines, tile and carpets. For a restroom deep clean, scrub walls, floors, toilets, urinals, sinks, mirrors and fixtures using chemicals, agitation and extraction.
Address indoor air quality (IAQ).
IAQ significantly helps provide a clean scent throughout a facility. Clean coils and change air filters in ventilation systems on a routine basis for proper circulation. Also, place mats strategically around the facility to capture contaminants and prevent them from settling into carpets or the air filtration system. Properly maintain any floor mats on a regular basis to prevent them from becoming saturated.
Partner with the right facility services provider to develop a customized odor maintenance program.
Your provider should visit your facility on a regular basis to refill odor management products and ensure all units are working properly. It should also provide staff members with the tools and chemicals needed to clean and sanitize the facility every day. Trained technicians will also deep clean floors and restrooms, which is valuable for businesses that don’t have the equipment or staff required for such maintenance.
Facility maintenance companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Cappstone, Inc. distinguishes itself by focusing intently on customer communication, safety and security. “We address customer concerns, and safety and security are two of the biggest," says CEO Cori Chipman. “We have aligned ourselves with great partners who help keep our team safe in our clients' facilities and their teams safe while they're at work."
Cappstone has been providing environmentally-friendly facility and building maintenance services for commercial clients throughout the entire Bay Area for over 30 years. The company serves all types of businesses, including apartment complexes, offices, medical facilities, restaurants, schools, retail establishments, night clubs and more.
Unlike other facility maintenance companies that leave cleaning crews to manage themselves while they work, Cappstone provides a quality account manager for every project–a comprehensive approach that Director of Operations Dain Vogel credits for the company’s high client retention rate. "We send someone to each site to walk around and talk to the client about what they want to focus on," he explains. "From there, we build out a service outline that caters to their needs."
Another distinctive feature of Cappstone is its transparent approach to doing business, which includes allowing clients to access the names and photos of all the cleaners who are authorized to be on their property, providing in-depth information about all the chemicals and products to be used (including OSHA Material Data Safety Sheets), and more. "It's unusual for a cleaning company to be as transparent as we are," says Ms. Chipman. "We show our clients what we're doing at the back end, which gives them confidence in our ability to clean effectively."