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Cappstone, Inc.

Janitorial Services
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Alameda  Contra Costa  Marin  Napa  San Francisco  San Mateo  Santa Clara  Sonoma Counties
Diamond Certified Company Report
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Cappstone, Inc.
295 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
15 CONSECUTIVE YEARS
SINCE JANUARY 2011
CERT 1709

Diamond Certified Ratings Dashboard

295

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 295 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation

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Diamond Certified Company Report SUMMARY UPDATE February 2025

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Cappstone, Inc.

Rated Highest in Quality and Helpful Expertise for 15 Consecutive Years.

Quick Summary

  • Diamond Certified since 2011
  • Provides managed facility maintenance services for all types of facilities throughout the Bay Area
  • Certified Bay Area Green Business
  • HealthSafety Qualified (Follows the Just Ask / Will Mask best practices)

Top News Updated

SPECIAL EVENTS & PROMOTIONS

In November, Cappstone, Inc. attended the 2024 ISSA North America Trade Show in Las Vegas. The show brought together leading industry experts and highlighted the latest cleaning/maintenance products and innovations.

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COMPANY UPGRADES

Cappstone, Inc. recently revealed its brand-new logo, branding and slogan: “Unlimited potential. Endless possibilities.”

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Top Survey Responses

From a recent Diamond Certified Survey Response: “I would recommend them. I’m very satisfied with the work they’ve done. As far as I’m concerned, they’re an 11 out of 10.”

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From a recent Diamond Certified Survey Response: “They’re very reliable and they do what they say they’re going to do. They follow through and make my life easy. They have a good team of detail-oriented employees.”

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All-Star Employees

Cappstone, Inc. recently promoted Rudy Aguilar, Paloma Martinez and Salvador Menjivar to vice presidents.

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Cappstone, Inc.
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Diamond Certified Researched Articles on Cappstone, Inc.

researched article

Cappstone’s employees are friendly and professional.

Cappstone, Inc. provides managed facility maintenance services for all types of facilities throughout the Bay Area. As a certified Bay Area Green Business, the company uses environmentally-friendly cleaning methods and products, including those certified by Green Seal.

Cappstone also implements a variety of processes and protocols that ensure each facility’s environment is kept both clean and safe. Cappstone is dedicated to transparency and communication. “We take away our customers’ headaches when it comes to managing their facilities,” explains owner and Principal Nick Mettler. “We look at each client relationship as a true partnership, and that has been the key to our success. We have a system that has worked for 30-plus years.”

Cappstone has a team of highly trained and responsive account managers who are assigned to every client. Each account manager is responsible for building and maintaining strong, long-lasting relationships with clients by meeting their expectations and the ever-changing needs of their facilities.

“We are dedicated to providing the highest level of service in the industry and exceeding our clients' personal standards. Owning and maintaining a commercial property takes a lot of work, whether one person is responsible or designates tasks to other individuals. Regardless of the types of businesses our clients own or run, it’s important to ensure their facilities are kept clean and safe at all times. Not only does a maintained property appeal to both customers and potential customers, it also looks great for employees, boosting morale and respect for where they work.”

Take simple steps to ensure your workplace is odor-free. A recent survey conducted by Harris Interactive revealed that retail consumers rank unpleasant odor as a top annoyance over poor customer service. It may seem like an inconsequential issue, but the fact is, unpleasant odor directly impacts customers’ perceptions of a business and prevents them from ever returning or recommending the business to others. To help combat unappealing scents in your workplace, consider the following tips:

Clear the air.
Implement air fresheners to counteract odors and provide a clean scent. Select air fresheners that operate on a 24-hour basis and neutralize odor-causing bacteria rather than masking it. Choose a fragrance that complements the application and limits volatile organic compounds (VOCs) to meet environmental safety standards.

Attack odor at the source.
In restrooms, use automatic flushes, automatic drips and urinal screens to eliminate odor. Automatic flushes keep toilets free of debris and work on-demand. Automatic drips neutralize odor that comes from urinals and cleans them. While some urinal screens have a scent, they also help eliminate odor caused by urine on the floor. Also, don’t forget to perform obvious odor-control tasks by taking out the trash frequently and cleaning the facility daily.

Deep clean.
Beyond a daily clean, routinely deep clean floors and restrooms to extract and eliminate odor-causing contaminants. Use a high-pressure steam system to remove dirt, break down buildup, and extract all contaminants from grout lines, tile and carpets. For a restroom deep clean, scrub walls, floors, toilets, urinals, sinks, mirrors and fixtures using chemicals, agitation and extraction.

Address indoor air quality (IAQ).
IAQ significantly helps provide a clean scent throughout a facility. Clean coils and change air filters in ventilation systems on a routine basis for proper circulation. Also, place mats strategically around the facility to capture contaminants and prevent them from settling into carpets or the air filtration system. Properly maintain any floor mats on a regular basis to prevent them from becoming saturated.

Partner with the right facility services provider to develop a customized odor maintenance program.
Your provider should visit your facility on a regular basis to refill odor management products and ensure all units are working properly. It should also provide staff members with the tools and chemicals needed to clean and sanitize the facility every day. Trained technicians will also deep clean floors and restrooms, which is valuable for businesses that don’t have the equipment or staff required for such maintenance.

Facility maintenance companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Cappstone, Inc. distinguishes itself by focusing intently on customer communication, safety and security. “We address customer concerns, and safety and security are two of the biggest," says CEO Cori Chipman. “We have aligned ourselves with great partners who help keep our team safe in our clients' facilities and their teams safe while they're at work."

Cappstone has been providing environmentally-friendly facility and building maintenance services for commercial clients throughout the entire Bay Area for over 30 years. The company serves all types of businesses, including apartment complexes, offices, medical facilities, restaurants, schools, retail establishments, night clubs and more.

Unlike other facility maintenance companies that leave cleaning crews to manage themselves while they work, Cappstone provides a quality account manager for every project–a comprehensive approach that Director of Operations Dain Vogel credits for the company’s high client retention rate. "We send someone to each site to walk around and talk to the client about what they want to focus on," he explains. "From there, we build out a service outline that caters to their needs."

Another distinctive feature of Cappstone is its transparent approach to doing business, which includes allowing clients to access the names and photos of all the cleaners who are authorized to be on their property, providing in-depth information about all the chemicals and products to be used (including OSHA Material Data Safety Sheets), and more. "It's unusual for a cleaning company to be as transparent as we are," says Ms. Chipman. "We show our clients what we're doing at the back end, which gives them confidence in our ability to clean effectively."

Nick Mettler, Owner & Principal-Cappstone, Inc.Nick Mettler, Owner & Principal

Diamond Certified Researched Capabilities on Cappstone, Inc.

Service Area

San Francisco
Marin County
Sonoma County
Napa County
Contra Costa County
Alameda County
San Mateo County
Santa Clara County
Serving San Francisco, Marin, Sonoma, Napa, Contra Costa, Alameda, San Mateo and Santa Clara Counties

Main Services

Janitorial Services
  • Bathroom Cleaning
  • Building Maintenance
  • Green Cleaning
  • Janitorial Services
  • Kitchen Cleaning
  • Office Cleaning Services
  • Trash Removal
  • Window Cleaning

Additional Services

Facility Maintenance Services

Company Info

Hours
Mon
08:30 am - 05:00 pm
Tue
08:30 am - 05:00 pm
Wed
08:30 am - 05:00 pm
Thu
08:30 am - 05:00 pm
Fri
08:30 am - 05:00 pm
Sat
Closed
Sun
Closed
Closed
Mon – Fri: 8:30am – 5pm
Website
Contact
Cappstone, Inc.

Capabilities Table

Company Name
Cappstone, Inc.
Phone Number
Managers
Nick Mettler, Owner & Principal,
Cori Chipman, CEO,
Michael Henriques, COO,
Charles Gough, President,
Allison Pacatte, Marketing Manager
Years in Industry
22 (Mr. Mettler)
# of Employees
50+
Memberships
Better Business Bureau, ISSA - The Worldwide Cleaning Industry Association
Insurance
Liability Insurance,
Workers' Compensation
Founded
1989
Customer Type
Commercial
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

diamond certified logo

Brands

capabilities award

Key Factors

Cappstone, Inc. Established in 1989
Established in 1989
Cappstone, Inc. Commercial Only
Commercial Only
Cappstone, Inc. Free Quotes & Consultations
Free Quotes & Consultations
Cappstone, Inc. Free Estimates
Free Estimates
Cappstone, Inc. Appointments Available
Appointments Available
Cappstone, Inc. Live Phone Call Answers
Live Phone Call Answers
Cappstone, Inc. Same-Day Response
Same-Day Response
Cappstone, Inc. Diamond Certified Expert Contributor
Diamond Certified Expert Contributor
Cappstone, Inc. Parking On site
Parking On site

Select Photos From Cappstone, Inc.

1 of 6Picture of Cappstone's Executive Team has over 50 years of combined experience. - Cappstone, Inc.
Cappstone's Executive Team has over 50 years of combined experience.
Picture of Cappstone's Executive Team has over 50 years of combined experience. - Cappstone, Inc.
Picture of President Charles Gough knows how to make any situation successful and is a go-to person on the industry's nuances. - Cappstone, Inc.
Picture of Paloma Martinez, VP - Cappstone, Inc.
Picture of COO Michael Henriques manages daily business operations, working closely with fellow executives to support the day-to-day activity of employees. Michael implements company strategies into daily operations to meet objectives. - Cappstone, Inc.
Picture of CEO Cori Chipman leads Cappstone's team by implementing new strategies and policies that work toward long-term business goals and shape the experience of the company's clients and employees. - Cappstone, Inc.
Picture of Cappstone offers electrostatic spray and disinfecting services for all commercial facility types. - Cappstone, Inc.

Diamond Certified Expert Contributor Advice & Tips

Cori Chipman is CEO of Cappstone, Inc., a Diamond Certified company. She can be reached at (415) 650-2446 or by email.

Cori Chipman is CEO of Cappstone, Inc., a Diamond Certified company. She can be reached at (415) 650-2446 or by email.

Cori Chipman: A Dynamic Career

By James Florence, Diamond Certified Resource Reporter

SAN FRANCISCO — Cori Chipman never planned on getting a job in the janitorial industry, but after nearly a decade, she’s glad she did. “I doubt that I would have applied at a janitorial company if it weren’t for the 2008 recession,” she explains. “I was working in the hospitality industry in Hawaii and the recession hit us particularly hard. I ended up moving back to San Francisco, where I immediately began looking for wor...

Read Full Article - Cori Chipman: A Dynamic Career

Cappstone, Inc. Website and External Feeds

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FAQs

By Cappstone, Inc.

Are your prices competitive?

Do many businesses simply hand you the keys so you can clean at night?

What do you do about security and alarm systems? What procedures do you have for site security?

Are your cleaners trustworthy and professional?

Do you provide references?

Cappstone, Inc. Ratings and Survey Responses

diamondcertified logo
Cappstone, Inc.
295 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
15 CONSECUTIVE YEARS
SINCE JANUARY 2011
CERT 1709

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation

Phone Survey Responsesfrom 295 Verified Customers

C. P. S. F.

I would recommend them. I'm very satisfied with the work they have done. As far as I'm concerned, they're an eleven out of ten.

The quality of their work and their excellent customer service go hand in hand. They're helpful and always answer my questions.

Verified Customer of Cappstone, Inc., 1 of 295

10 Quality
Yes Loyalty
E. T

I would highly recommend them. They're reliable, prompt, and thorough.

They've always been pretty good with getting back to me within the same business day.

Verified Customer of Cappstone, Inc., 2 of 295

10 Quality
Yes Loyalty
E. A.

I have recommended them before, and I would recommend them again.

I think they have good customer service. They're personable, responsive, and conscientious.

Verified Customer of Cappstone, Inc., 3 of 295

10 Quality
Yes Loyalty
David

What I did like about them is that had a concern and they came out within a couple of days. We did a full walk-thru and we identified a few opportunities. They were taken care of right away and they have good customer service.

Just the individual attention to our account

Verified Customer of Cappstone, Inc., 4 of 295

10 Quality
Yes Loyalty
Jasmine

Just that they are very reliable, and they do the work that they say they are going to do. We are a property management company. We don't have any problems with them and that is hard to find.

They make my life easy and they follow through. Once we have things set up, they have a good team and good employees.They are detail oriented.

Verified Customer of Cappstone, Inc., 5 of 295

10 Quality
Yes Loyalty
S.S.S.

From what I know as a front office admin, they are fine. I have not heard anything bad, only good, or nothing at all which is also good. Yes, I would recommend them.

They are reliable, they have never missed a day or rescheduled even.

Verified Customer of Cappstone, Inc., 6 of 295

10 Quality
Yes Loyalty
T. B. C. O. A.

I tell people that they're very reliable, reputable, and if there's an issue, Cori is on-site within minutes. She has a positive attitude and she's top-notch.

I don't have to do their job for them. I don't have to think or worry about it. Cori is wonderful.

Verified Customer of Cappstone, Inc., 7 of 295

10 Quality
Yes Loyalty
H.H.P.

They are very nice, reliable, and don't have issues with special requests. I like that they use eco-friendly cleaners that still sanitize.

We are a pre-school, so we need it to be kept very clean, not just to the eye, but for sanitation reasons as well.

Verified Customer of Cappstone, Inc., 8 of 295

10 Quality
Yes Loyalty
B.R.

They have a great crew, very reliable, the account manager we have is just great. It has been great working with them over the years.

They are reliable, the account manager for us is very personable.

Verified Customer of Cappstone, Inc., 9 of 295

10 Quality
Yes Loyalty
P. G. S. F.

They always do a fantastic job and never any less. We've been using them for 6 years, and we're always happy with their performance.

That we've never had any problems with the work they do

Verified Customer of Cappstone, Inc., 10 of 295

10 Quality
Yes Loyalty
A. H.

They're very responsive, I think that's very important. They respond to any issues. I think the quality of their work is good.

Their responsiveness and that I think they do a very good job.

Verified Customer of Cappstone, Inc., 11 of 295

10 Quality
Yes Loyalty
Chris H.

Do the job, listen to any feedback, and get things sorted out pretty quickly, things are clean and they are easy to work with.

Someone comes in to clean and things get taken care of.

Verified Customer of Cappstone, Inc., 12 of 295

10 Quality
Yes Loyalty
D.P.

We have been using them for as long as I can remember, they have always been reliable, professional, and they do a great job.

I think the fact they are always able to meet our needs, is a good thing.

Verified Customer of Cappstone, Inc., 13 of 295

10 Quality
Yes Loyalty
Jeffrey

Very concise, very professional, quick to respond to concerns and quick to develop a game plan to address the concerns

It was the vendors that they acquired to address the site, the management and the management of our account through Kelly. When we had some concerns and voiced them to Kelly, she immediately addressed them.

Verified Customer of Cappstone, Inc., 14 of 295

10 Quality
Yes Loyalty
E. P.

They are consistent and there are multiple people who do it, but they expect the same standards no matter who does it.

They do all the hard stuff, like cleaning behind the make lines where all the toppings are.

Verified Customer of Cappstone, Inc., 15 of 295

10 Quality
Yes Loyalty
Eugene

Very professional people, always on time and always easygoing, they are hardworking and they pay attention to detail.

I only have to ask for them to do something once and they do it. They respond quickly.

Verified Customer of Cappstone, Inc., 16 of 295

10 Quality
Yes Loyalty
David

They service our property very well and they are reliable. They respond to concerns and they take care of it quickly.

The people I am in contact with are all very helpful.

Verified Customer of Cappstone, Inc., 17 of 295

10 Quality
Yes Loyalty
Linda

They are very responsive and there is not a lot of turnover, so we have had the same person coming here for years.

Just their consistency and they always show up. They take care of everything and we don't have any problems.

Verified Customer of Cappstone, Inc., 18 of 295

10 Quality
Yes Loyalty
Lesley O.

They are very helpful, flexible and they listen to the concerns that we have. They are willing to help.

It has been very reliable. We haven't had any issues and the supervisor comes out every so often to make sure everything is okay.

Verified Customer of Cappstone, Inc., 19 of 295

10 Quality
Yes Loyalty
H. V.

They are good people, they accommodate accordingly, and Rudy helps me out a great deal.

They are willing to accommodate any of my needs at a moment's notice.

Verified Customer of Cappstone, Inc., 20 of 295

10 Quality
Yes Loyalty
S.R.B.C.

I think the work they do is good, they are reliable, and listen to the kitchen leads.

They are reliable, they show up.

Verified Customer of Cappstone, Inc., 21 of 295

10 Quality
Yes Loyalty
W. G.

They are easy to deal with and they make specific requests tailored to your needs.

They are efficient.

Verified Customer of Cappstone, Inc., 22 of 295

10 Quality
Yes Loyalty
V. R.

I haven't put too much thought into a question of this nature, so I don't know.

They're prompt, professional, and they don't waste any time or money. They take their job seriously, which is a plus.

Verified Customer of Cappstone, Inc., 23 of 295

10 Quality
Yes Loyalty
I.L.R.C.

They are good. We have been using them for a while now, they have been great.

They are very reliable.

Verified Customer of Cappstone, Inc., 24 of 295

10 Quality
Yes Loyalty
Angie

I would recommend them. They are very good, very forthright and very honest.

The quality that they give us, we never have to call and say that something didn't get done.

Verified Customer of Cappstone, Inc., 25 of 295

10 Quality
Yes Loyalty
P. B. I.

That I have taken them to two companies, that is how much I believe in them.

They are proactive and they keep their prices down and I like their monthly inspections.

Verified Customer of Cappstone, Inc., 26 of 295

10 Quality
Yes Loyalty
Alex

They are great and they deliver on their promises. I would recommend them.

They are very good with schedules. They work early and they finish late. They finish the job.

Verified Customer of Cappstone, Inc., 27 of 295

10 Quality
Yes Loyalty
R. R. B. C.

They always do a high quality job with their cleaning. I'd recommend them.

They show up when they promise, they always do a great job, and they have a more than reasonable price.

Verified Customer of Cappstone, Inc., 28 of 295

10 Quality
Yes Loyalty
Nick

They provided the services that were perfectly adequate for our needs.

I liked that that they came in and did the janitorial job. We barely noticed that they were there.

Verified Customer of Cappstone, Inc., 29 of 295

10 Quality
Yes Loyalty
Chuck

They are very responsive and dependable. They do a thorough job.

Super responsive

Verified Customer of Cappstone, Inc., 30 of 295

10 Quality
Yes Loyalty
Priscilla V.

That it is great and they are a really good janitorial service.

We've used them as a janitorial service for 3 of our locations.

Verified Customer of Cappstone, Inc., 31 of 295

10 Quality
Yes Loyalty
H.C.

They are always on time, they clean everything really well.

They have never missed a night since I have been here with the company.

Verified Customer of Cappstone, Inc., 32 of 295

10 Quality
Yes Loyalty
M.B.

They do a good job, the office is always in great shape.

They keep our office clean, they are friendly, and don't disrupt.

Verified Customer of Cappstone, Inc., 33 of 295

10 Quality
Yes Loyalty
K. M. C.

They were competitively priced and they did a good job.

They were on time and they completed their work.

Verified Customer of Cappstone, Inc., 34 of 295

10 Quality
Yes Loyalty
T.S.D.

They do a great job, never have had an issue with them.

They are here on time, they do what they are supposed to do.

Verified Customer of Cappstone, Inc., 35 of 295

10 Quality
Yes Loyalty
W.P.L.C.

They have always done a really good job at the church.

They are always here and do a good job consistently.

Verified Customer of Cappstone, Inc., 36 of 295

10 Quality
Yes Loyalty
A. C.

They are very thorough, efficient, and cost effective.

They know what they are doing, they are very professional, and they get the job done reasonably fast.

Verified Customer of Cappstone, Inc., 37 of 295

10 Quality
Yes Loyalty
Tanya F.

I would recommend them. They are reliable and timely.

They have competent people who do the job and it is always spick and span.

Verified Customer of Cappstone, Inc., 38 of 295

10 Quality
Yes Loyalty
C. R.

They are great and I would absolutely use them again.

Good quality service and good communication

Verified Customer of Cappstone, Inc., 39 of 295

10 Quality
Yes Loyalty
D.T.K.

The same person every time and they are very helpful.

They are good for cleaning, never miss any days, Michael the sales person is good. They have good communication and keep in contact with me. I actually have someone else bidding on the service who is cheaper, so I have been working with him a lot.

Verified Customer of Cappstone, Inc., 40 of 295

10 Quality
Yes Loyalty
Max

They are prompt, on time and everything looks great.

We definitely don't need a lot of supervision or reminders with them.

Verified Customer of Cappstone, Inc., 41 of 295

10 Quality
Yes Loyalty
T.P.

They are very helpful and they are always available.

They are always available to assist with any type of maintenance related issue.

Verified Customer of Cappstone, Inc., 42 of 295

10 Quality
Yes Loyalty
Susan A.

They are very reliable and they do a good job.

Our person who comes here, Miguel, is excellent.

Verified Customer of Cappstone, Inc., 43 of 295

10 Quality
Yes Loyalty
John S.

They hired a good employee who works well.

The employee just cleans the building.

Verified Customer of Cappstone, Inc., 44 of 295

10 Quality
Yes Loyalty
M. S.

They are doing the job they are hired for.

Price

Verified Customer of Cappstone, Inc., 45 of 295

10 Quality
Yes Loyalty
Deeana

They are reliable and they do a good job.

They give a lot of good advice for the plants in our office as well as cleaning.

Verified Customer of Cappstone, Inc., 46 of 295

10 Quality
Yes Loyalty
Robin

If they need cleaners, check with them.

They come in, they clean, and you can tell that they have cleaned.

Verified Customer of Cappstone, Inc., 47 of 295

10 Quality
Yes Loyalty
B. I. L. L.

I wouldn't tell a friend about them.

The fact that they did a wonderful job when they cleaned, they were friendly and personable.

Verified Customer of Cappstone, Inc., 48 of 295

10 Quality
No Loyalty
C. S. S.

That they were fast and responsible

They did a good job, but it has been like three or four months.

Verified Customer of Cappstone, Inc., 49 of 295

10 Quality
Yes Loyalty
T. F. M.

They're very clean and efficient.

They always come on time and do the job.

Verified Customer of Cappstone, Inc., 50 of 295

10 Quality
Yes Loyalty