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Cal Auto Body

Auto Body
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San Francisco  San Mateo Counties
Diamond Certified Company Report
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Cal Auto Body
278 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
14 CONSECUTIVE YEARS
SINCE NOVEMBER 2011
CERT 1791

Diamond Certified Ratings Dashboard

278

Verified Customers

Surveyed

Customer Loyalty

Customer Satisfaction

Helpful Expertise

READ ALL 278 SURVEY RESPONSES

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

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  • Diamond Certified Video Player
  • Researched Articles & Profile
  • Capabilities
  • Photos
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Cal Auto Body
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Diamond Certified Researched Articles on Cal Auto Body

researched article

Cal Auto Body's staff is committed to customer satisfaction.

Cal Auto Body provides a complete range of body and collision, accident-related mechanical, structural, and frame repair services for all types of vehicles at its Colma facility. The family-owned and operated company utilizes a variety of state-of-the-art technology to return customers’ cars to their pre-accident conditions, including a computerized paint matching system.

Owner Nana Sarkisian credits Cal Auto Body’s success to the personalized approach its technicians and office staff take to dealing with customers, which includes managing issues with insurance companies, offering a courtesy shuttle service, working with car rental companies on existing reservations and providing constant progress updates. “We enjoy seeing the looks on our customers’ faces when they pick up their cars,” she says. “All they remember is the extensive damage, so they’re usually very surprised and happy when they see the results.”

Cal Auto Body is known for its fast turnaround times, which are facilitated by Ms. Sarkisian and her commitment to making the auto body repair process simple and stress-free for every customer. “I’m always on the phone trying to make things go as quickly as possible, especially for people who don’t have rental car coverage,” she says. “We do everything in our power to return our customers’ cars as quickly as possible.”

“There’s no such thing as a big job or a small job to us—we put the same amount of effort into every vehicle, regardless of the extent of the repairs. Our goal is to achieve complete customer satisfaction by maintaining our reputation for providing high-quality, reliable repairs and continually improving our methods and services.”

Make sure your auto body shop uses the best materials available on the market.
When it comes to environmentally-friendly business practices, most auto body shops are on equal footing—the industry is heavily regulated and all licensed facilities must meet the same standards. For example, all paints must be water-based to prevent harmful chemicals from leaching into the water supply, and all painting must be done in a contained facility to prevent chemicals from going into the air. However, even though all auto paints are environmentally-friendly, they’re not all the same in terms of quality. “The best auto body shops use PPG paints,” explains Nana Sarkisian, owner of Cal Auto Body in Colma. “They’re widely recognized as the best in the industry, so be wary of a shop that doesn’t use them.”

California law stipulates that insurance companies aren’t required to cover original equipment manufacturer (OEM) parts for any car that’s older than two years, which means your insurance company can instruct the shop to substitute second-hand, reconditioned or aftermarket parts. If you want to use OEM parts on an older car, you’ll often be responsible for the price difference, so make sure you understand the specifics of your situation before proceeding.

A reputable auto body shop should also be able to clearly explain the extent of your damages and what needs to be done to fix them, so don’t be afraid to ask questions, even if you perceive the answers to be simple or obvious. “Few non-industry people truly understand the intricacies of the auto body repair process, so don’t think you’ll be at a disadvantage relative to other customers,” says Ms. Sarkisian. “Likewise, women shouldn’t be afraid to ask a male technician a question about the process. If a shop has reputable, trained technicians, they won’t think less of you for asking basic questions.”

Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For Cal Auto Body, the key to achieving high levels of customer satisfaction is not only upholding its reputation for providing high-quality work and reliable service, but also continually improving its methods and services. "We don't want our customers to leave until they're 100 percent satisfied, so we do whatever it takes to ensure that happens," says owner Nana Sarkisian. "Our motto is, ‘Drive in with a pile and out with a smile.'"

Cal Auto Body has been providing a complete range of body and collision repair services for all types of vehicles at its Colma facility since 2001. The company utilizes a variety of state-of-the-art technology to return customers' cars to their pre-accident conditions, including a unibody laser straightening system specifically designed for SUVs and trucks, a computerized paint matching system and more.

Unlike less experienced auto body shops that strive to maximize their workload volume but sacrifice personalized service in the process, Cal Auto Body takes an attentive, one-on-one approach to dealing with every customer. "We understand how important it is for our customers to get their cars back as quickly as possible, so we're always working to get paperwork turned around, arranging rental cars and so forth," says Ms. Sarkisian. "Our favorite part of the process is looking at the faces of our customers when they first see their cars. All they remember is the damage, so to see them surprised and happy is very rewarding."

Another distinguishing feature of Cal Auto Body is the comprehensive approach it takes to quality control on every repair job, regardless of the size. "Each car goes through three levels of quality control checks before it leaves our facility," explains Ms. Sarkisian. "Both the painter and main body technician thoroughly inspect the car, and I conduct the final quality check myself. We make sure to fix every little detail–if it's a concern to the customer, it's a concern to us."

Diamond Certified Researched Capabilities on Cal Auto Body

Service Area

The Bay Area
Contra Costa County
Alameda County
Marin County
Sonoma County
San Mateo County
Santa Clara County
Serving the Bay Area, Including Contra Costa, Alameda, Marin, Sonoma, San Mateo and Santa Clara Counties

Main Services

Auto Body
  • Auto Body Estimates
  • Auto Glass Replacement
  • Auto Painting
  • Autobody Repairs
  • Car Dent Removal
  • Car Detailing
  • Car Scratch Repair
  • Collision Repair
  • Frame Straightening
  • Paintless Dent Repair
  • Replace Shock Absorbers
  • Windshield Repairs

Additional Services

Body & Paint Work
Paint Baking System
Computerized Paint Matching
Discounted Rates With Enterprise Rent-A-Car

Company Info

Hours
Mon
08:30 am - 05:30 pm
Tue
08:30 am - 05:30 pm
Wed
08:30 am - 05:30 pm
Thu
08:30 am - 05:30 pm
Fri
08:30 am - 05:30 pm
Sat
Closed
Sun
Closed
Closed
Mon – Fri: 8:30am – 5:30pm
Website
Contact
Cal Auto Body
1132 Hillside Boulevard, Colma, CA 94014

Capabilities Table

Company Name
Cal Auto Body
Phone Number
DCID Number
DCID6507562082
Managers
Nana Sarkisian, Owner
Years in Industry
23 (Owner)
# of Employees
7
License
216273
Memberships
Better Business Bureau (A+ Rating), Business Network International (BNI), Daly City Colma Chamber of Commerce
Insurance
Liability Insurance,
Workers' Compensation
Founded
2001
Customer Type
Government and Fleet Organizations, Vehicle Owners, Insurance Companies
Warranties & Guarantees
Lifetime Warranty
Payment Accepted
american express,
discover,
mastercard,
visa

Certifications & Awards

diamond certified logo

Brands

capabilities award

Key Factors

Cal Auto Body Family Owned
Family Owned
Cal Auto Body Walk-Ins Welcome
Walk-Ins Welcome
Cal Auto Body Residential & Commercial
Residential & Commercial
Cal Auto Body Appointments Available
Appointments Available
Cal Auto Body Live Phone Call Answers
Live Phone Call Answers
Cal Auto Body Diamond Certified Expert Contributor
Diamond Certified Expert Contributor

Select Photos From Cal Auto Body

1 of 23Picture of Cal Auto Body - Cal Auto Body
Cal Auto Body
Picture of Cal Auto Body - Cal Auto Body
Picture of Cal Auto Body - Cal Auto Body
Picture of Cal Auto Body has the equipment to work on all types of vehicles. - Cal Auto Body
Picture of Cal Auto Body - Cal Auto Body
Picture of Cal Auto Body - Cal Auto Body
Picture of Cal Auto Body - Cal Auto Body

Diamond Certified Expert Contributor Advice & Tips

Nana Sarkisian is owner of Cal Auto Body, a Diamond Certified company since 2011. She can be reached at (650) 273-5401 or by email.

Nana Sarkisian is owner of Cal Auto Body, a Diamond Certified company since 2011. She can be reached at (650) 273-5401 or by email.

Nana Sarkisian: A Drive to Succeed

By James Florence, Diamond Certified Resource Reporter

COLMA – If you were talking to Cal Auto Body owner Nana Sarkisian, you might be surprised to learn there was a point in her adult life when she wasn’t even legally able to drive a car. Recently married and a new mother, Nana’s first few years living in the United States after leaving her home country of Armenia were, as she describes, a trying time. “For a while I felt like I was going one step forward and two steps backward in my life...

Read Full Article - Nana Sarkisian: A Drive to Succeed

Cal Auto Body Website and External Feeds

Social Media Links

FAQs

By Cal Auto Body

Do you use original equipment manufacturer (OEM) parts?

Can you match my original paint color?

If you find additional damage after taking the car apart, will that be covered by my insurance?

How experienced are your technicians?

Can you help me arrange a rental car?

Cal Auto Body Ratings and Survey Responses

diamondcertified logo
Cal Auto Body
278 SURVEYS
  • star image
  • star image
  • star image
  • star image
  • star image
  • Rating
14 CONSECUTIVE YEARS
SINCE NOVEMBER 2011
CERT 1791

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification

Phone Survey Responsesfrom 278 Verified Customers

Jeffrey S.

Nana has taken care of me for a really long time. It is an honest place. They give written estimates and stick to them with no surprises. I used to work for the state, and I would send a lot of cars to them. I've never had one issue with her or her crew. I was with Caltrans and sent a lot of cars there, 100 jobs or more.

Good and really nice work, nice and detailed, the last one I sent there the rear bumper was damaged. When I picked it up, it was detailed inside and out, really professional work.

Verified Customer of Cal Auto Body, 1 of 278

10 Quality
Yes Loyalty
Jia L.

They're reliable, responsible, and they have great customer service.

I liked that they're really good at responding back if you have any questions, they call you right back and answer your questions. They're very reliable and I was very happy with them.

Verified Customer of Cal Auto Body, 2 of 278

10 Quality
Yes Loyalty
Florence O.

They're courteous, efficient, timely, and they do a beautiful job.

I like everything about them. Their personnel, Nana and Stanford are very helpful to their clients and courteous. They go above and beyond.

Verified Customer of Cal Auto Body, 3 of 278

10 Quality
Yes Loyalty
Kevin D.

That they do a quality job, it's rare to find a woman-owned auto body business. I'm satisfied as a customer. I'm not going to say that they're the cheapest, but I feel that they do a quality job. The owner is very friendly. There are a lot of auto body places around her and they are either so overwhelmingly busy that they can't do a quality job or there are also shops that are dishonest.

It was different from my previous experience. The paint was finished and ready to go. It had a quality finish and I didn't have to worry about washing it. I got it fully dried when I took it from her.

Verified Customer of Cal Auto Body, 4 of 278

10 Quality
Yes Loyalty
James P.

Their customer service is fantastic. The owner is involved in the process so I felt people who could help and make decisions were always in contact. The quality of work is really high so driving the extra 10 minutes when there are other auto body shops closer is worth it. I would recommend them to friends.

Attention to detail, quality work and customer service

Verified Customer of Cal Auto Body, 5 of 278

10 Quality
Yes Loyalty
Mark C.

Use them, they are the best. I have had a few of my cars done there. They are diligent with the quality of the work. Great customer service, they will pick u up and take you where you want to go. The quality is very good and I am very particular about my cars.

The quality of work

Verified Customer of Cal Auto Body, 6 of 278

10 Quality
Yes Loyalty
Elizabeth S.

If something happens to your car, you should want to ask them to work on it. They provide quality service, and it's a great company. I was worried about who I should choose to work on my car, because I have heard a lot of stories, but they are great.

The fact that the paint was going to look different, but it looked perfect.

Verified Customer of Cal Auto Body, 7 of 278

10 Quality
Yes Loyalty
Tyler B.

I had a great customer business relationship with them. They were very professional. It seemed like they have a lot of experience working with insurance companies. They listened real closely to what I wanted and basically did exactly what I asked.

Probably the way they handled the insurance company

Verified Customer of Cal Auto Body, 8 of 278

10 Quality
Yes Loyalty
Robert S.

I've taken two of our cars there for a total of three times. I'm really happy with their service and professionalism each time. The work is high quality. They are curious and on time with the estimate of completion. They are also very thorough.

Personal service from Nana, the owner, she is great.

Verified Customer of Cal Auto Body, 9 of 278

10 Quality
Yes Loyalty
Fancy A.

First of all, I like the way that Nana treats people. When you go there, it is almost like she is your friend and she pays attention to what you need, even with the insurance and getting you a rental car. She is good to you.

I would give them an '11'. They always attend to what I need. I asked them to check the headlights and they checked them right away. It took 10 minutes for the car to be ready.

Verified Customer of Cal Auto Body, 10 of 278

10 Quality
Yes Loyalty
Bonnie T.

If I hit a retaining wall, I would go there. It's good. Nana is good and honest in telling you what needs to be done. They help me get out of the garage because I hate to back out of the garage into traffic.

I like Nana. She is good and honest. I like that they help me get out of the garage into traffic.

Verified Customer of Cal Auto Body, 11 of 278

10 Quality
Yes Loyalty
Carlos C.

They do beautiful work and the service is A-1. I have used them myself and have been recommending and towing cars to them for the past 15 to 20 years. Nana is the best. She does all of the footwork.

She does everything. Once you make a claim, she acts like your agent and gets everything taken care of, A-1 service.

Verified Customer of Cal Auto Body, 12 of 278

10 Quality
Yes Loyalty
Sandra G.

It is a perfect service. As bad as the accident was, the experience at Cal Auto Body took the sting out of it. It is complete customer service and they handle everything. They do it with a smile.

The fact that they take care of everything, they took care of a rental car for me and they dealt with the insurance company. They gave me complete information. I spoke with the mechanic who worked on my car and they guaranteed complete satisfaction and delivered.

Verified Customer of Cal Auto Body, 13 of 278

10 Quality
Yes Loyalty
Albert G.

The quality was very good and it was done in a very timely manner. Also, I had personal stuff in the car that I was worried about, but they came back in my car, which was very impressive to me.

The customer service, they explained to me in detail just what I would get, and they took their time with me. They told me what was going to happen. Everything they promised, they gave. The paint matched up and it was like bringing it to the dealer, but it was not a dealer. I am very satisfied.

Verified Customer of Cal Auto Body, 14 of 278

10 Quality
Yes Loyalty
Pira .

They were very professional. The woman who handled my call made sure I had a rental car. No one ever wants to be in a car accident, but if it happens, I would recommend using Cal Auto Body.

I liked their courtesy best.

Verified Customer of Cal Auto Body, 15 of 278

10 Quality
Yes Loyalty
Joanne K.

I think they are really excellent with insurance. They explained the car rental process and even called to arrange it. They are very familiar with all of the processes that it took.

Nana, the owner, is just wonderful.

Verified Customer of Cal Auto Body, 16 of 278

10 Quality
Yes Loyalty
Rickey B.

They are very knowledgeable in their work. They keep you informed about the progress that is going on and if they say they will have something ready on a certain day, it is done.

Their knowledge, they knew what they were doing.

Verified Customer of Cal Auto Body, 17 of 278

10 Quality
Yes Loyalty
Simon C.

They were recommended by Yelp and my insurance company, so check out their reviews. Give them a shot. The owner is really customer oriented, and the quality is great.

Quality

Verified Customer of Cal Auto Body, 18 of 278

10 Quality
Yes Loyalty
Carlos C.

They are on top of things and Nana goes above and beyond. The car is very clean and I have no issues with them. I would not let anyone touch my vintage camaro.

She is very quick with service repair work.

Verified Customer of Cal Auto Body, 19 of 278

10 Quality
Yes Loyalty
Arthur S.

I would recommend them because they do great work. Their work was done by the time they promised it to be done. They were very nice people to work with.

They are conveniently located.

Verified Customer of Cal Auto Body, 20 of 278

10 Quality
Yes Loyalty
Chris J.

I would recommend her. She is fair, efficient and doesn't mind recommending other businesses if they are more appropriate. I was lucky to find them.

Really good, fair, efficient, and an honest service

Verified Customer of Cal Auto Body, 21 of 278

10 Quality
Yes Loyalty
Daniel G.

They explain to me what has to be done and how long it will take. They explain everything to me so that I can understand. Their work is excellent.

The work is great. I love their work. They are very nice people.

Verified Customer of Cal Auto Body, 22 of 278

10 Quality
Yes Loyalty
Warren V.

They are honest and the customer service is A+. They are very informative, they keep you updated, and all in all, they were very professional.

The communication, they keep updating you while your car is in there. They don't keep you in the dark.

Verified Customer of Cal Auto Body, 23 of 278

10 Quality
Yes Loyalty
Taryn O.

Really good customer service, they actually had the job done faster than they were supposed to. They were extremely friendly and professional.

The customer service, they were friendly, efficient, and helpful.

Verified Customer of Cal Auto Body, 24 of 278

10 Quality
Yes Loyalty
Suren S.

The quality of work and the service was really good. Specifically, their communication was really good, the way they explain things to you.

I liked the overall interaction with them and the sense of knowing they are going to take care of you.

Verified Customer of Cal Auto Body, 25 of 278

10 Quality
Yes Loyalty
Lawrence L.

I think they have really good service. They helped me with the paperwork. They did an excellent job with the auto body. They are very good.

They are very nice and they give me a ride to the bus station.

Verified Customer of Cal Auto Body, 26 of 278

10 Quality
Yes Loyalty
Augusto P.

I recommend them to all of my friends, In one word, value. Very few auto places have that same value and personal touch. I know that I don

The quality of the service and the personal attention provided by Nana and her team

Verified Customer of Cal Auto Body, 27 of 278

10 Quality
Yes Loyalty
Ailedandro S.

They have pretty good service and the lady who works there is pretty good. I love what they did to my car. I have used them many times.

Their service, they did a pretty good job and they have personal service. They have competitive prices.

Verified Customer of Cal Auto Body, 28 of 278

10 Quality
Yes Loyalty
Mia P.

Professional, and she was very good at the repair. The color match, and it was a difficult color yellow. Everything looks great.

To be honest, I don't even want an experience like that again, not because of them, but the accident. They are good though.

Verified Customer of Cal Auto Body, 29 of 278

10 Quality
Yes Loyalty
Janice L.

I certainly would recommend them. Nana was really nice. She's easy to talk to. I didn't get intimidated and she is very friendly.

The quality of their work was really good. We were very pleased with the labor and workmanship. We were very happy with them.

Verified Customer of Cal Auto Body, 30 of 278

10 Quality
Yes Loyalty
Roman P.

I would probably tell them that they are very organized. They get the work done on time, they are quick, and they are efficient.

They are very nice.

Verified Customer of Cal Auto Body, 31 of 278

10 Quality
Yes Loyalty
John W.

The quality is good and they are very much on time. They returned my car to its original condition with no problems whatsoever.

I liked that they were able to return my car to its original condition. I'm totally satisfied.

Verified Customer of Cal Auto Body, 32 of 278

10 Quality
Yes Loyalty
Anel R.

Nana is honestly the most amazing person and business owner. I wouldn't want to deal with anyone else when it comes to my car.

Her fairness

Verified Customer of Cal Auto Body, 33 of 278

10 Quality
Yes Loyalty
Dindo M.

They are very honest, they do an excellent job, and they are willing to take care of some extra stuff without extra charges.

They are friendly. You can call them anytime if you have any questions. If they are not available, they will call you back. They are pretty prompt with the scheduling. If they say they will do it, they will do it.

Verified Customer of Cal Auto Body, 34 of 278

10 Quality
Yes Loyalty
Lucas K.

They are honest. They asked if I was satisfied to the point I felt they were perfectionists, very easy to do business with.

Their flexibility, when I needed a rental, they helped me with that. Honesty was more important than anything.

Verified Customer of Cal Auto Body, 35 of 278

10 Quality
Yes Loyalty
Douglas R.

The owner, Nana, is very dedicated and customer focused. She will do whatever it takes to make her customers satisfied.

The personality of the owner, Nana, also the quality of their work, they did well, very clean work.

Verified Customer of Cal Auto Body, 36 of 278

10 Quality
Yes Loyalty
Rayan A.

They are professional. Nana is great and she has great customer service skills. She is very helpful and very informative.

They are quick and my whole car was cleaned, which I didn't expect. They vacuumed and wiped down the dashboard as my car was dusty.

Verified Customer of Cal Auto Body, 37 of 278

10 Quality
Yes Loyalty
Joanne K.

Nana is amazing, I have her on my speed dial. She is wonderful and she works with the insurance companies. She is great.

Nana takes care of everything. They contact you and they are great.

Verified Customer of Cal Auto Body, 38 of 278

10 Quality
Yes Loyalty
Vahan G.

I tell everyone who wants good service to go there. Sam is the best guy. He gives me very good service all of the time.

The good service, everything is done on time. Sometimes when you need something extra, these guys do it for you and they don't charge you for it. It's a very good company.

Verified Customer of Cal Auto Body, 39 of 278

10 Quality
Yes Loyalty
Lisa A.

They were friendly, fast, and efficient. I liked the personalized service. It was like dealing with a small business.

I really liked dealing with Nana, the owner. They did everything they said they would do and the service was very personalized. They took care of everything.

Verified Customer of Cal Auto Body, 40 of 278

10 Quality
Yes Loyalty
Amy K.

They are very reasonably priced and the work is very well done. The shop is kept very clean compared to other shops.

I liked that they do good quality work.

Verified Customer of Cal Auto Body, 41 of 278

10 Quality
Yes Loyalty
Armine M.

I would recommend them very highly. The only reason not to use them is if you are too far away. They are incredible.

The service, the job they did, the follow-up; everything was very thorough. I liked that they listened to me and were open to my suggestions.

Verified Customer of Cal Auto Body, 42 of 278

10 Quality
Yes Loyalty
Tommy H.

They take good care of you and give you all the information you need. They make you feel like they are on your side.

The quality of the work and the way that they treated me, I was really impressed with them.

Verified Customer of Cal Auto Body, 43 of 278

10 Quality
Yes Loyalty
Gwen W.

Their professionalism, Nana is just so welcoming. She does all she can for you. They have good customer service.

The car looked new when they were finished with it, just like when I bought it. It was in perfect condition, excellent work.

Verified Customer of Cal Auto Body, 44 of 278

10 Quality
Yes Loyalty
Bernard M.

They are reliable, dependable, and they know facts about cars. They treated me right. That place was awesome.

Customer support, their response time, and they were prompt.

Verified Customer of Cal Auto Body, 45 of 278

10 Quality
Yes Loyalty
Sharon D.

They have great attention to detail, excellent execution and good value, super customer service orientation.

I use my car for business and it wasn't giving the impression I wanted to give. There was a small dent in the back. Nana helped me with guidance on the insurance side. The mechanics helped match the paint. It was a perfect match. I feel confident my car is worthy for my business again. Nana had a good contact at a car rental place. She was fantastic.

Verified Customer of Cal Auto Body, 46 of 278

10 Quality
Yes Loyalty
Florenceann O.

They are very prompt in completing their assignment. They are also very honest and their prices are genuine.

I like the personality of the people who work there. They are friendly and sincere about what is wrong with the car.

Verified Customer of Cal Auto Body, 47 of 278

10 Quality
Yes Loyalty
Sapna P.

The fact that they were very helpful and understanding, they helped me through whatever needed to be done.

How helpful the staff was

Verified Customer of Cal Auto Body, 48 of 278

10 Quality
Yes Loyalty
Marvin C.

They worked efficiently, the price was very competitive, and the woman who works there is really nice.

I liked the quality of the work.

Verified Customer of Cal Auto Body, 49 of 278

10 Quality
Yes Loyalty
Loretta T.

They honestly went beyond what they had to do. They arranged the actual rental for me and everything.

I wanted a specific rental, which they made sure I got.

Verified Customer of Cal Auto Body, 50 of 278

10 Quality
Yes Loyalty