Big Blue Plumbing provides a wide range of plumbing services for residential and commercial clients in Alameda and Contra Costa Counties. The company has the training and equipment to handle everything from routine fixture installations and repairs to complete sewer and gas line replacements, and its technicians are available 24/7 to deal with plumbing emergencies.
President Paul Gerrard says Big Blue Plumbing’s honest business practices have allowed it to develop and maintain a loyal clientele base. “Our customers know they can rely on us to work with honesty and integrity, and that makes them feel at ease throughout the process. We do what we say we’re going to do and focus on giving them peace of mind, which they really appreciate.”
Big Blue Plumbing communicates with its clients during each phase of their projects so they know exactly what to expect. “From the minute we answer the phone until we’re putting the finishing touches on the job, we don’t want the customer to be surprised by anything,” affirms Mr. Gerrard. “By answering all of their questions and making sure they understand the nature of their plumbing issue, we can ensure their total satisfaction.”
“We differentiate ourselves from other plumbing companies with our expertise, training, customer service and professionalism. We always strive to be a cut above the rest, and the best way to accomplish that is to provide our customers with old-school service and quality installations.”
Water pressure settings can have expensive ramifications if they’re not calibrated correctly.
Everyone wants high water pressure—without it, it’s more difficult to rinse shampoo out of your hair, get a good spray from lawn sprinklers and do laundry in a reasonable amount of time. Most homes that are hooked to local water utilities get water delivered at pressures ranging between 35 and 80 pounds per square inch, but that number can change once the water is inside your home.
If you’re experiencing poor water pressure, a local plumbing contractor can check for clogged pipes, replace malfunctioning shutoff valves that could be limiting flow and make sure your water source is providing water at a high enough pressure to keep your faucets flowing. Commercial pressure gauges are also available that let homeowners test their own water pressure. If low pressure is a problem, many plumbers can install pressure boosters or offer other solutions, but did you know water pressure that’s too high can cause problems, too?
“It’s important to measure your water pressure because newer fixtures and appliances are rated to a maximum of 80 pounds per square inch, but the water pressure in many modern homes is considerably higher than that,” says Paul Gerrard, president of Big Blue Plumbing in Alameda. “Fixtures used to be made of solid brass, so they were practically bulletproof, but a lot of newer fixtures are made of plastic and just can’t cope with high water pressure. That’s why testing is important—if a plumber discovers that your water pressure is too high, they can install a pressure-regulating valve that will help you avoid a major catastrophe.”
Leaking faucets, running toilets, short-lived water heaters and washing machines, banging sounds in pipes, sudden bursts of water from faucets, and dishwashers that run too hard can all be signs of water pressure that’s too high. Many homes built after 2002 have pressure regulators installed, but most only last about 10 years before they need to be replaced. This simple, inexpensive fix can prevent high water pressure from stressing and prematurely wearing out your appliances and fixtures.
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Big Blue Plumbing, keeping clients happy comes down to two factors: offering them old-school customer service and always keeping its promises. “Our goal is to be a cut above the rest, so we do what we say we’re going to do and make sure each customer receives the best possible plumbing work,” says President Paul Gerrard. “Our expertise, training and professionalism really make us stand out.”
Big Blue Plumbing has been providing plumbing services for residential and commercial clients in Alameda and Contra Costa Counties since 2000. The company has the in-house capabilities to handle everything from fixture installations and repairs to full-scale sewer and gas line replacements, and its technicians are available 24/7 for its customers’ convenience.
Unlike less experienced plumbing companies that take an “assembly line” approach to every job and sacrifice customer service as a result, Big Blue Plumbing takes the time to give its clients peace of mind from the moment they make the initial phone call. “We want our customers to feel like they know us before we arrive at their homes,” says Mr. Gerrard. “We even send them text messages with photos and bios of the technicians who will be coming to help them, which makes them feel at ease.”
To further differentiate itself from its competition, Big Blue Plumbing requires all of its technicians to pass background checks and drug tests and participate in continuous training to stay current on the plumbing industry’s latest advancements. “Our technicians have the knowledge to help our customers with all of their plumbing needs,” affirms Mr. Gerrard. “They never rush a job; instead, they take the time to truly understand the problem at hand so they can make sure it’s properly fixed before leaving the premises.”
