Best Construction provides a wide range of design/build construction services for residential and commercial clients in Santa Clara and San Mateo Counties. The company has the in-house capabilities to handle every step of its customers’ remodeling and addition projects, including painting, electrical, plumbing and tile work.
President Sergiu Deac credits much of Best Construction’s success to its communication skills and customer-oriented business approach. “We really enjoy working with people, so we take the time to communicate with our clients about the specifics of their jobs so we can achieve their goals,” he says. “From the design phase to the finishing touches, everything we do adheres to the highest levels of quality.”
Best Construction stays up-to-date with the construction industry’s latest technological and procedural advancements, which Mr. Deac says is important for providing the best possible service. “This industry is constantly evolving, but by keeping up with trends and drawing upon our years of experience, we’re able to stay on top of our clients’ projects from beginning to end. They really appreciate how seamless we’re able to make the entire process.”
“Our clients are very important to us, so we’re always honest with them and do whatever it takes to ensure their satisfaction. Ultimately, our goals are simple: provide high-quality work and excellent customer service while striving to improve ourselves with each successive job.”
When it comes to a remodeling project, more knowledge can ensure a better experience and investment. Many homeowners mistakenly believe that having a budget and some basic ideas is all it takes to start a remodeling project, but it’s not long before they discover that the process involves more planning, forethought and attention to detail than they anticipated. To make sure this doesn’t happen to you, consider the following tips:
Account for the entire cost of the job, including additional expenses. Homeowners who only look at price when choosing contractors can end up paying much more over the course of their projects than necessary. “People who go for the smallest bids often hire contractors who try to handle every phase of their projects in-house, but if a company doesn’t have the labor power to coordinate those aspects, the process can take much longer than expected,” explains Sergiu Deac, president of Best Construction in San Jose. “Also, a lengthy permitting process can waste valuable weeks or months, so working with a contractor who is clear about the time it will take to obtain permits is important, too.”
If you plan incorrectly, you may be out of your home for six months instead of three, and if you don’t factor in the expenses of living elsewhere while you’re paying to remodel your home, it can add a considerable amount to the total cost of the project. On the other hand, if you work with a full-service contractor, you’ll pay more upfront, but you’ll likely have a much smoother and faster experience, which can save money in the long term.
Look for good warranties. All licensed contractors are required to guarantee their work for one year, but you should look for a company that protects you for even longer. Ask about warranties, including length and whether they’re prorated (diminish in value over time) or expire on a specific day. Find out what each warranty covers, how to redeem it and who’s responsible for repairs or replacements. It’s also smart to ask for materials that are covered by manufacturers’ warranties—they may be more expensive at the outset, but the added assurance is often worth the cost.
Factor in long-term value. Chances are you won’t live in your home forever, so it’s smart to consider the real estate value of your project. “Your contractor should educate you in terms of real estate value,” confirms Mr. Deac. “For example, you should understand the benefits of remodeling a kitchen versus a living room or adding a bathroom instead of a powder room. A good contractor will explain the advantages of these choices and show you how to get the biggest resale value.”
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for remodeling and addition contractors that have earned the prestigious Diamond Certified award. For Best Construction, the most effective approach to customer satisfaction involves applying its core values to every job and providing services that align with those values. "Quality and workmanship are two of the most important values a company can have," says President Sergiu Deac. "By holding those values together with honesty and integrity, we're able to bring our personal ethics to the table and help our clients get exactly what they want."
Best Construction has been providing design/build construction services for residential and commercial clients in Santa Clara and San Mateo Counties since 2004. The company has the training and equipment to handle every step of the remodeling and addition process (including painting, plumbing, tile and electrical work), and its technicians are available 24/7 to provide fire and water damage restoration services.
Unlike less experienced construction firms that only focus on one aspect of building or remodeling, Best Construction utilizes its design/build capabilities to handle every project from beginning to end. "Since we're the single source for a wide variety of services, we're able to provide better experiences for our clients," says Mr. Deac. "We make every phase of every project as stress-free as possible, and we're able to offer very competitive prices because we control the entire job."
Ultimately, Mr. Deac sees Best Construction's passion for working with its clients as its most important attribute. "We absolutely love what we do, and it shows in how we treat our clients," he affirms. "A good example of that is how we go shopping with them–we help them make a list, introduce them to vendors and guide them toward the right decisions. We don't send our clients to buy countertops or sinks by themselves; we act as their personal shoppers to ensure they have positive experiences."
