Ben’s Roofing, Inc. provides a wide range of roofing services for multifamily residential and commercial clients throughout the Greater Bay Area. In addition to replacing, repairing and maintaining roofs, the company has the training and equipment to install gutters, skylights, roof hatches, and other roofing accessories.
President Gustavo Guerrero says Ben’s Roofing’s emphasis on clear communication throughout every step of the roofing process has been an important aspect of its success. “Potential customers are apprehensive about having new roofs installed because they’re afraid something will go wrong. To alleviate those concerns, we walk our clients through the entire process and make sure they have a complete understanding of what’s going to happen from beginning to end.”
Ben’s Roofing backs every new installation with a comprehensive five-year warranty. “Also, to put our clients’ minds at ease, we don’t accept payment in full until all work is complete,” adds Mr. Guerrero. “Our goal is to provide every customer with the best long-term solution to their roofing issues.”
“We take great pride in our work and approach every project with professionalism and honesty. By following through and delivering exactly what we promise, we’re able to develop and maintain long-term relationships with our clients that are based on mutual respect.”
If you’re thinking about installing solar panels on your home or business, consider getting a roofing contractor involved.
Solar energy systems are a cost-effective way for homeowners and business owners to provide their properties with energy, save money, and use fewer public resources. However, according to Gustavo Guerrero, president of Ben’s Roofing, Inc. in Oakland, it’s important to consider the state of your roof before making any purchasing decisions. “Solar energy systems are great, but if your property has an older roof, you need to be cautious about installing panels because they add heat and weight that can cause premature wear and damage,” he explains. “If your roof’s lifespan is shortened by five to 10 years, that means it’s wearing out faster than you’re gaining energy credits, so you’ll have to replace your roof sooner than you might think.”
Many property owners are also surprised by how much work and money is involved when it comes to removing solar panels to replace the roof underneath. “The entire solar system has to be disassembled and then reassembled once the new roof is in place, which can surpass the labor cost of installing it the first time,” says Mr. Guerrero. “Before making a decision, you should have a qualified roofing contractor come out and inspect your roof. The roof might need repairs or upgrades, you might need to buy lighter solar panels, or it might be a better option to wait until you need a new roof and have both installed at the same time. Either way, a roofing contractor will be able to help you make an informed decision based on your specific situation.”
Before hiring a roofing company, make sure the contractor has the ability to add you as an “additional insured.” Ask for a certificate of insurance naming you, the owner or the property manager as the additional insured.
Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for roofing companies that have earned the prestigious Diamond Certified award. For Ben's Roofing, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: continually add value to its services in order to provide its clients with quality results. "We've invested thousands of dollars and hundreds of hours into training so we can improve our processes and offer better customer service and value," says President Gustavo Guerrero. "This approach allows us to provide every client with long-term solutions to their roofing issues."
Ben's Roofing, Inc. provides roofing services for residential and commercial clients throughout the Greater Bay Area. The company's primary focus is replacing, repairing, and maintaining roofs on everything from single-family homes to commercial properties and multi-unit housing, but it also has the training and equipment to install roofing accessories such as gutters, solar tubes, skylights, and roof hatches.
Unlike roofing companies that are too small to quickly address their customers' needs or effectively handle emergency repairs, Ben's Roofing, Inc. has the in-house capabilities to provide immediate assistance whenever its clients need help. "When someone has a roof problem they want it fixed right away, and we have the ability to do that," says Mr. Guerrero. "In fact, we strive to get to every client within 24 hours of their initial call. We'll come take pictures of the problem, write a proposal or service request, and quickly fix the issue upon approval. Our flexibility and availability really set us apart and give our customers peace of mind."
Another distinguishing attribute of Ben's Roofing, Inc. is its status as a certified roofing installer for several major manufacturers, including CertainTeed; Duro-Last Roofing, Inc.; Firestone; IB Roof Systems; Johns Manville; and more. "Since we are trained and certified by the companies whose products we offer, we're able to install roofs to their exact requirements," explains Mr. Guerrero. "We never cut corners or buy inferior products, so our clients qualify for longer warranties and get professionally installed roofs that look great and last for many years."